Stephens County Assisted Lvng

Pros

• Stephens County Hospital delivered great care on both visits.
• The ER team (including Dr. Hussain, Steven RN, Kramer EMT, Gina LVN, and Jared EMT) was kind, understanding, and took good care of the patient.
• The staff were very professional and caring.
• The care and compassion shown to the patient's son were greatly appreciated.

Cons

• The reviewer stated that pain medication was not given after the arm was reset.
• They described a very bad experience at a larger facility due to a lack of organization.
• The event hosted by the hospital was poorly organized, reflecting badly on the hospital.
• During a blood transfusion, staff repeatedly forgot supplies, there was no pen to record with, tubing was missing, and the process took hours.
• The port hookup was removed painfully and bandage materials were not provided, requiring additional help.
• They would rate the hospital as zero and called it the worst they had ever been to, with most staff useless and sometimes unsafe.
• The reviewer noted they were not seen for two hours after a concussion and possible leg fracture, risking serious harm.
• A friend with a dislocated collarbone and head swelling waited over three hours and did not have head injuries acknowledged or the sling properly handled.
• A hand wound went untreated, and although a CT scan was done, the results were not shared with the patient or their doctor.
• The hospital would not provide a friend's X-rays when requested.
• They advised others to avoid this hospital, stating it is absolutely horrible.
• The patient waited in pain for a long time, crying.
• The staff were largely useless with only one or two exceptions mentioned, and some were described as dangerously unsafe.
• They were told twice that all records had been provided, then later found there were additional pages with information on very small print making it hard to read.
• One reviewer stated the hospital was so poor that it should be avoided in favor of going to Abilene.

Review

The collection of reviews about Stephens County Hospital presents a wide spectrum of experiences, ranging from moments of genuine care and professional handling to episodes of delay, disorganization, and frustration. Taken together, they reveal a facility that some patients remember fondly for compassionate staff and swift, attentive ER care, while others recount harrowing delays, painful missteps, and a sense that the hospital is not consistently equipped to handle urgent needs or complex cases.

Several reviewers highlight positive, almost lifeline-like moments at Stephens County Hospital. One account describes a patient whose mother broke her arm and was helped through a reset without receiving pain medication, but that patient's own experiences at Stephens in the past two visits have been "great." Others explicitly praise the ER team, naming Dr. Hussain, Steven (RN), Kramer (EMT), Gina (LVN), and Jared (EMT) for their kindness, understanding, and help during difficult times. A separate note thanks staff for taking care of a dad on a particular night (2/27/25), expressing gratitude for the care and compassion shown by the team. In another positive thread, a parent recounts how a recent stay for their son was characterized by care and compassion from Rhonda and Donna, ending with an affirmation of blessings for the staff. A final sentiment in the set calls out "Very professional and caring. Can't say enough good things about them." Taken together, these pieces sketch a portrait of a hospital where certain individuals and teams excel at bedside manner and patient support, and where professional competency is widely acknowledged by some families.

But the same facility is also the site of troubling, even alarming, experiences that left patients frustrated and outraged. A recurring theme is the transfusion experience, described as disorganized and slow. One patient reports that the nurse and their helper "forgot something every single time they can in the room," mentioning a lack of a pen for recording, the failure to bring tubing for the blood, and a long overall wait of about four hours to receive one unit (and longer than usual for two units). The removal of a port hookup became painful, and the team again failed to bring bandage materials, requiring a call for help. The nurse Cara, who typically administers the transfusion, was noted as absent on that day, making the experience notably worse. The overall tone is one of a broken process where simple tasks spiral into extended delays and unnecessary pain.

Other reviews are unambiguous in their condemnation. One person declares they would give zero stars if possible, calling Stephens County Hospital the worst they had ever visited. They detail being injured in extreme sports and by accident, with the hospital staff, with only one or two exceptions, described as "completely useless bordering on dangerously unsafe." The fear and frustration are palpable: they arrived with a concussion, a possible leg fracture, and actively bleeding hand wounds, yet reportedly did not see a medical professional for two hours, a delay that could have had serious consequences. The reviewer notes that a friend who was with them suffered a severe dislocation of the collarbone and arm and head swelling, but these concerns were not promptly addressed, with the head swelling unacknowledged and the sling left in place without proper evaluation. The hand wound supposedly was not treated, there was a CT scan, but the patient was not offered to obtain the files or have them passed on to their doctor, and the friend's X-rays were not provided when requested the next day. This account ends with a strong directive to avoid the hospital if possible, even urging a trip to Abilene if it's the only option.

Recordkeeping and communication emerge as another sore point. A reviewer reports trying to obtain their healthcare records and being told twice that they had already received everything, only to be told after complaining that more records existed. They describe a long document that turned out to be 294 pages of information, with pages that were minuscule in size - an experience that left them frustrated about the efficiency and thoroughness of the hospital's records department. Pain and the perception of inadequate response times further compound the sense of systemic problems: "I'm in pain and there taking way too long I'm crying in pain." These details collectively paint a picture of a hospital where administrative and clinical processes sometimes feel misaligned, resulting in patient distress that extends beyond the initial medical issue.

Interspersed with the negatives are lines that underscore a mixed reality: a patient's family member is praised for care, compassion, and personal attention, while other families recount consistent delays and gaps in treatment. One reviewer notes that for all the times they've had to go to larger facilities, Stephens County Hospital offered better experiences at times and worse at others, suggesting variability in performance rather than a uniform standard. The repeated contrast - between moments of sincere care and instances of perceived neglect or inefficiency - characterizes a hospital that can both comfort families with attentive personnel and disappoint them with operational shortcomings.

In sum, the voices collected here suggest a hospital that has strong points in individual care providers and moments of empathetic, professional treatment, especially within the ER staff and some service teams. Yet there is a substantial undercurrent of critique regarding pain management, wait times, critical triage, consistency in care, and administrative efficiency - elements that can dramatically influence a patient's overall experience during a vulnerable time. The juxtaposition of heartfelt appreciation and biting frustration underscores a need for continued attention to patient flow, analgesia protocols, and transparent, accessible recordkeeping, so that the care that's delivered in spirit by some staff aligns with the reliability patients expect in urgent and emergency medical situations.

The area of Breckenridge, Texas, offers a variety of amenities for senior living. With Stephens Memorial Hospital and Breckenridge Medical Center nearby, residents have access to quality healthcare services. There are also several places of worship within a short distance, including First Baptist Church and Sacred Heart Catholic Church. In terms of dining options, there are cafes such as Pam's Cafe and restaurants like Joe's Pasta and Pho Angel. Pharmacies like CVS and Walmart are conveniently located for medication needs. Additionally, there are parks for outdoor recreation and transportation services available through Super Marine Aircraft and Beaty Travel & Cruises. Overall, this part of Breckenridge provides a range of services that can enhance the quality of life for seniors in the community.

Hospitals

• Stephens Memorial Hospital (0.4 miles)
• Eastland Memorial Hospital (24.6 miles)
• Senior Living Properties (24.8 miles)

Physicians

• Breckenridge Medical Center (0.4 miles)
• Walnut Street Clinic (22.6 miles)
• Eastland Health Clinic (24.4 miles)

Places of Worship

• First Baptist Church (1.5 miles)
• First United Methodist Church (1.6 miles)
• Sacred Heart Catholic Church (1.6 miles)
• Covenant Tabernacle (1.6 miles)
• Rose Avenue Baptist Church (1.6 miles)
• Lord's Old Time Gospel Church (2.1 miles)
• Church of Christ (2.4 miles)

Cafes

• Pam's Cafe (1.5 miles)
• Louise's Cafe (24.5 miles)

Restaurants

• Joe's Pasta (1.6 miles)
• Pho Angel (1.6 miles)
• Chicken Express (1.9 miles)
• Alfredo's Mexican Food (2 miles)
• Canyon Road Barn & Grill (2.2 miles)
• The Pizzeria (2.5 miles)
• Familias Mexican Restaurant (2.7 miles)

Pharmacies

• CVS Pharmacy (2.4 miles)
• Walmart Pharmacy (3.8 miles)
• Lawrence Iga (22.7 miles)
• Love Oak Pharmacy (24.4 miles)
• Brookshire Food & Pharmacy (24.5 miles)
• Walmart Pharmacy (24.5 miles)

Parks

• Ringling Lake Park (19.8 miles)

Transportation

• Super Marine Aircraft (23.2 miles)
• Beaty Travel & Cruises (24.6 miles)