Cisco Nursing & Rehabilitation
Save1404 Front Street, Cisco, TX 76437
For more information about senior living options: (844) 490-3973
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A troubling picture emerges from a collection of experiences shared about the care in this facility. On the surface, there are moments when residents' needs were acknowledged, but more often the stories describe a sense of neglect, slow responses, and a troubling inconsistency in how care is delivered. Patients and families alike speak of a place where requests are met with exasperation, and where the emotional tone of staff sometimes seems to hover between hurried tolerance and outright frustration. Taken together, these accounts sketch a pattern of care that leaves residents feeling vulnerable, unheard, and frightened by the prospect of needing help.
One set of accounts centers on basic safety and responsiveness, painting a scene of alarm bells malfunctioning or being out of reach, and of assistance arriving far too late. A patient recounts being unable to reach the call button because it was inaccessible, forcing them to call out for help and facing anger or hostility in response to their distress. The frustration escalates when an aide, after promising to return promptly for help with a bowel movement, returns roughly 90 minutes later, by which time the patient has already dirtied themselves. The patient is then chastised for not using a bedpan, a charge that feels punitive rather than supportive. The overall impression is that urgent needs - especially when someone is confined to bed and vulnerable - are not treated with the immediacy and compassion that a patient deserves.
Dietary and medical care concerns appear as another thread, underscoring broader questions about how the facility manages chronic conditions and daily routines. A person with diabetes asks if there is a special diabetic menu, only to be met with a curt, unpleasant remark that "everything she cooks is healthy," followed by a stubborn pattern of meals that often resemble pasta or spaghetti five nights a week. The complaint implies a lack of tailored nutrition support for diabetics, which can be critical for health and well-being. Adds to the frustration is the sense that night shifts are slow or nearly non-responsive, with waits of an hour or more to get help - at times resulting in residents regretting that they bothered staff in the first place. The combination of delayed assistance and limited dietary accommodation paints a picture of care that treats routine needs as inconveniences rather than essential services.
The concerns extend beyond individual patients to the experiences of family members visiting loved ones. One account describes a mother-in-law who is currently in the facility and appears neglected: the door to her room was left open, she wore only an adult diaper, and the environment looked noticeably cooler inside than outside. The family reports she cannot lift her arm to drink water and appears to be losing weight and vitality, raising questions about hydration, nutrition, and overall rehab progress. They allege that rehab goals are not being pursued with any clear plan, and that medications are sometimes withheld by staff who claim the patient refuses them, an explanation that the family finds implausible given the patient's confusion. With concerns mounting, the family indicates they are considering contacting authorities and pursuing legal options to determine next steps. The sense conveyed is that the patient's dignity and medical needs may be compromised, and the family feels compelled to escalate the issue.
Interwoven with these distressing reports is a striking contrast: a positive voice about the same care setting. One reviewer declares Cisco Nursing and Rehab to be a great facility with a home-like environment, praising the staff's empathy and compassion, the rehab program, and recommending it for families seeking in-patient rehab. This positive perspective sits alongside the harsher narratives, suggesting a highly uneven experience across different residents and times. The presence of such divergent viewpoints within the same broad setting underscores how care quality can feel inconsistent and dependent on specific staff members, shifts, or moments in time.
There is also a harsh critique that further compounds the sense of frustration and alarm. Another resident describes a situation where care was so deficient that medicine was not received for more than a day, and the patient ultimately left without it. The reviewer characterizes the facility as "very closed off" and uncommunicative, noting that there were no showers for two weeks and a general lack of transparency about what was happening. The recurring theme here is not merely occasional oversights but a pattern of poor communication, delayed or withheld medications, and limited opportunities for residents to receive even the basics of daily care without feeling like a burden.
Across these varied accounts, a common thread is the feeling that check-ins and attentiveness to residents' needs are inconsistent at best. Several reviewers emphasize that staff do not check on patients as often as they should, leaving people feeling unseen and unvalued. The overall impression conveyed is one of a facility where the level of care can swing dramatically from one moment to the next - sometimes offering genuine, compassionate attention, but far more often revealing delays, dissatisfaction, and concerns about safety, dignity, and proper medical management. Taken together, these narratives paint a vivid, if troubling, portrait of care that many residents and families believe falls short of the standards they expect and deserve.
Cisco Nursing & Rehabilitation in Cisco, TX is a vibrant assisted living community that prioritizes the comfort and well-being of its residents. With a range of amenities and care services, we strive to provide a supportive and engaging environment for our residents.
Our amenities include a beauty salon, allowing residents to indulge in pampering and grooming services. Residents can also enjoy their favorite shows and programs with cable or satellite TV in their private rooms. For outings and errands, we offer community operated transportation as well as transportation arrangements for non-medical trips and doctors' appointments.
We understand the importance of staying connected in today's digital world, which is why we provide a computer center equipped with Wi-Fi/high-speed internet. Our dining room offers restaurant-style dining where residents can savor delicious meals prepared by our staff. We accommodate special dietary restrictions to ensure that every resident's needs are met.
To promote an active lifestyle, we have a fitness room where residents can engage in physical activity tailored to their abilities. For leisurely activities, there is a gaming room, small library, and outdoor space where residents can relax or socialize with fellow residents. Residents also have access to wellness centers to support their overall health.
The care services at Cisco Nursing & Rehabilitation are comprehensive and personalized. Our dedicated staff provides 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. We also offer medication management and special diabetes diets for those who require it. Mental wellness programs are available to support emotional well-being.
In addition to the numerous amenities and care services offered within our community, there are various attractions nearby for residents to explore. With two cafes, parks, pharmacies, restaurants, places of worship, and convenient transportation options nearby, our residents have plenty of opportunities for socializing and leisure activities.
At Cisco Nursing & Rehabilitation in Cisco, TX, we prioritize creating a warm and welcoming environment where our residents can thrive physically, mentally, and socially. With a range of amenities, care services, and nearby attractions, we ensure that our residents enjoy a fulfilling and enriching assisted living experience.
This part of Cisco, Texas offers a variety of amenities that may be appealing to seniors looking to settle in the area. There are several restaurants within close proximity, including JC's Steakhouse and La Finca, offering a range of dining options. Places of worship such as First United Methodist Church and Our Lady Of The Rosary Holy Catholic Church provide spiritual support for residents. Parks like Chesley Stadium and Conrad N. Hilton Memorial Park offer opportunities for outdoor recreation and relaxation. In terms of healthcare, there are pharmacies like Brookshire's Pharmacy and medical facilities such as Eastland Memorial Hospital nearby for any medical needs. Additionally, transportation services like Super Marine Aircraft can assist with travel arrangements if needed. Overall, this part of Cisco presents a well-rounded community with convenient access to essential services for senior living.
Cisco Nursing & Rehabilitation is located at 1404 Front Street, Cisco, TX 76437 in Stephens County, Texas
Cisco Nursing & Rehabilitation on seniors.fyi includes 9 photos including images showing interior, building, hallway, doors, healthcare, entrance, exterior, architecture, and more.
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