1404 Front Street, Cisco, TX 76437
For more information about senior living options: (866) 208-4318
Overall Review of Cisco Nursing & Rehabilitation
Pros
Cisco Nursing and Rehab is a great facility with a home-like environment.- The staff cares for the residents with empathy and compassion.
- Cisco has a great rehab program.
- This is hands-down the best nursing home around.
Cons
The facility is described as the worst place ever, with staff that absolutely do not do their jobs.- The call button is often out of reach, leaving residents unable to get help and staff yelling at them for asking.
- An aide delayed 90 minutes to assist with a bowel movement, and the resident was yelled at for not using the bedpan.
- A diabetic resident was met with a nasty tone when asking about a diabetic menu, while meals are limited to pasta five nights a week.
- At night, help can take an hour or more, causing residents to regret bothering staff.
- A family reports neglect: a resident left with the door open, only an adult diaper visible, appearing undernourished and unable to drink water.
- Medications were not given promptly, with some residents waiting over 24 hours for medicine and showers unavailable for two weeks.
Review
Cisco Nursing & Rehabilitation is best suited for families seeking a rehab-focused stay in a setting that feels more home-like than clinical. The strongest draw here appears to be the therapy program and the sense of normalcy some residents experience in a less institutional environment. This is not a facility to choose for those who demand flawless daily care; the record shows notable gaps in basic support that require vigilant oversight. For relatives who need skilled rehabilitation and prefer a calmer, familiar atmosphere, the setting can offer real value, so long as there is a plan to monitor care closely and intervene when standards slip.
Explicitly, alternatives should be considered for residents who require consistently reliable daily care, prompt staff response, and transparent medication management. Several reviews flag long wait times for aides, call buttons that are hard to reach, and inconsistent administration of medications. If a relative has complex medical needs, mobility limitations, or a history of neglect concerns, a facility with stronger staffing ratios and more predictable routines is likely a safer choice. For residents needing persistent supervision or specialized medical oversight, the safer path is to look elsewhere.
Pros: the strongest upside is the rehab program, which one reviewer labeled as excellent and the environment described as home-like. When therapy teams are active and consistent, residents can make meaningful progress, and a comfortable setting can support adherence to daily routines and meals that feel less punitive. In these moments, caregivers who genuinely connect with residents amplify recovery, contributing to a dignity-centered experience that many families value in transitions from hospital to ongoing care.
Cons: the powerful counterweight comes from multiple, credible reports of neglect and delayed care. Call bells left out of reach, waits of an hour or more for help, and aides who do not respond promptly to urgent needs repeatedly surface in the feedback. Medication delivery has reportedly faltered, days can pass without essential medicines, and some staff respond to concerns with hostility or dismissal. Other narratives describe rooms left unattended, dehydration and inadequate nourishment, and an atmosphere that undermines trust and safety. Taken together, these patterns present a serious risk to residents’ well-being.
Offset analysis and action: the rehab potential and homey feel do not sufficiently offset the care failures. Families evaluating this facility should demand concrete assurances: current staff-to-resident ratios, a documented medication-pass policy with guaranteed times, daily rounds by a charge nurse, and a detailed plan for ensuring call buttons are accessible and answered promptly. Schedule a tour at different times, speak directly with therapy staff about goals and progress, and request to review the facility’s grievance and corrective-action records. If management avoids specifics or offers generic assurances without follow-through, that signals a red flag.
Bottom line: Cisco Nursing & Rehabilitation delivers a mixed experience. For families prioritizing rehab outcomes in a setting with a comforting vibe, it can work, provided rigorous oversight and clear accountability are in place. For others who require reliable, transparent, and timely care, seeking alternatives with stronger staffing and disciplined operations is advised. An honest on-site assessment, conversations with nurses, therapists, and the administrator, and observations of patient-staff interactions across shifts, will reveal whether this community can meet expectations or if a safer choice lies elsewhere.
80 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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