Horton's Helping Hands

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Horton's Helping Hands Horton's Helping Hands

Horton's Helping Hands

603 Thelma Drive, Austin, TX 78745

For more information about senior living options: (844) 490-3973

4.7 from 41 reviews
5 stars
37
4 stars
1
3 stars
0
2 stars
0
1 stars
3

Assisted Living Board and Care Home

Overall Review of Horton's Helping Hands

Pros

  • pro Assisting Hands is compassionate, reliable, and easy to work with.
  • pro The office staff are kind, friendly, and helpful.
  • pro Tanya provides excellent care for clients' loved ones.
  • pro Keith L. is kind and patient; he is well-liked by families.
  • pro Clients have peace of mind knowing their loved ones are in good hands.
  • pro The team genuinely cares about clients' well-being and is committed, hardworking, and compassionate.
  • pro Joye and Elizabeth provide caring, dependable support with excellent communication.
  • pro Their caregivers offer medication reminders, meal preparation, light housekeeping, and companionship.
  • pro Desiree and Emmie ensure clear, ongoing communication.
  • pro Vera and Vickie are highly recommended caregivers.
  • pro Emmie and Louis are personally involved and get to know their customers.
  • pro They provide hands-on, personalized care and tailor services to needs.

Cons

  • pro The reviewer characterizes the company as "trash," alleging they do not work with their employees, fail to communicate, and do not have the clients' best interests at heart.
  • pro Another reviewer notes there are challenges with every step of the process except when contacting the office staff, implying issues in other aspects of the service.

Review

Assisting Hands in Austin has emerged as a trusted ally for families who need reliable, compassionate in-home care for their loved ones. The feedback paints a consistent picture of a local, woman-owned business that truly understands the stress and distance that can come with caring for a parent or other relative. Many centering themes appear across the reviews: kindness and approachability from the office staff, thoughtful and dependable caregiving, and a strong commitment to customizing services to fit each family's unique situation. One Florida-based reviewer even notes how comforting it is to know mom is well cared for from afar, underscoring how the company helps ease the anxiety that comes with long-distance caregiving.

Across the board, families highlight the positive, reassuring presence of the office team. Tanya, in particular, is singled out for her care of a loved one, with many reviewers saying that speaking with her or other coordinators consistently lowers anxiety and builds confidence. Desires for clear communication and reliable updates are echoed by several clients, who appreciate the way coordinators like Desiree and the owners, Emmie and Louis, stay involved throughout the caregiving journey. The sense you get from these accounts is that the office isn't just processing cases; they are building relationships and ensuring families feel heard, understood, and supported every step of the way.

The caregiving staff themselves earn high praise for kindness, patience, and skill. One reviewer notes a caregiver named Keith L. who was especially well liked by both the client and the staff at the Brookdale NW Hills facility, highlighting the value of compatibility and trust between the caregiver, the family, and the center where the person resides. Other caregivers receive recurring endorsements: Rosie P. is described as the best caregiver the reviewer has ever seen, adept at managing a mother's needs with compassion and skill; LaDonna is praised for being a lifesaver - kind, a wonderful cook, and invaluable for household tasks and personal care. Diane D. earns gratitude as an "absolute gem," with stories of positivity and a capacity to work with a grandmother in meaningful, practical ways. DeJon is specifically named as a compassionate professional in memory-care settings, while Vera, Vickie, Alma, Ruth, and Sandra appear in various praise-filled accounts for their attentiveness, meticulous care, and the peace they bring to families during challenging times.

Several reviews emphasize how Assisting Hands prioritizes communication and coordinated planning, often tying it to successful outcomes in delicate situations. One family notes that the team was able to step in immediately when a memory-care loved one had a serious fall, then organized shifts over multiple days to cover caregiving needs while travel was possible. Others recount how the staff maintained ongoing updates, managed medication reminders, prepared meals, did light housekeeping, and provided engaging companionship - all with a level of attentiveness that reassures families that their loved ones are not only cared for but valued. The ownership team - Emmie and Louis - are recalled as deeply involved, hands-on leaders who take the time to meet clients in their homes, listen carefully, and tailor a plan that fits both the person and the family's situation.

The reviews also paint a broader picture of how Assisting Hands fits into a larger ecosystem of elder care. One reviewer describes the agency as quick to start, efficient in coordinating with long-term care insurance, and consistently supportive in navigating practical concerns. The emphasis on customization - matching caregivers to personalities and needs, and adjusting services as circumstances evolve - appears repeatedly as a hallmark of the company's approach. Even during the COVID era, reviewers note that caregivers follow updated guidelines, wear masks, and remain attentive, underscoring a commitment to safety as well as relational warmth. The result is a sense of peace for clients and their loved ones, who feel they have a partner they can trust.

Not every message is unmitigated praise, however. One review stands out as a sharp contrast: a single, strongly worded critique calling the company "trash" and alleging poor treatment of employees and a lack of client-centric focus. That outlier stands in stark contrast to the overwhelmingly positive experiences described by others in the same pool of feedback. Taken in aggregate, the positive testimonials emphasize a model of care that is highly personalized, thoroughly coordinated, and deeply human, while the negative note serves as a reminder that no service is perfect for everyone. It's a cue for potential clients to conduct their own conversations with Emmie, Louis, and the team to ensure alignment of expectations.

Overall, the sentiment across these reviews is one of gratitude and reassurance. Families describe Assisting Hands as a dependable, responsive, and genuinely caring partner in a time of need. The owners' hands-on approach - meeting in homes, coordinating with caregivers who become like members of the family, and staying engaged through days of crisis or simple daily routines - creates a sense of continuity and comfort that many long-distance caregivers seek. For anyone considering adding in-home care for a loved one in the Austin area, the message is clear: the team at Assisting Hands is ready to listen, customize, and stand by you and your family with compassionate, practical support.

Features

Housing

  • 10 resident community capacity 10 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Austin-Bergstrom International (7 miles away) Austin-Bergstrom International (7 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Horton's Helping Hands in Austin, TX, offers a warm and welcoming assisted living community designed to provide comprehensive care and support for its residents. With a focus on comfort and quality of life, this board and care home is equipped with a variety of amenities, including a spacious dining room for communal meals, beautifully maintained gardens, and inviting outdoor spaces where residents can enjoy fresh air and nature.

Each living space is fully furnished to ensure that residents feel right at home. Housekeeping services are provided to maintain a clean and tidy environment, while move-in coordination ensures a smooth transition for new residents. Connectivity is prioritized with available telephone services and Wi-Fi/high-speed internet access, allowing residents to stay connected with family and friends.

At Horton's Helping Hands, the dedicated staff assists with activities of daily living (ADLs), which includes personalized help with bathing, dressing, transfers, medication management, meal preparation tailored to special dietary needs, and coordinating transportation arrangements for medical appointments. The community also emphasizes wellness by offering diabetic diet management and regular communication with healthcare providers.

Residents can partake in scheduled daily activities designed to promote engagement and socialization within the community. Situated conveniently near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals—Horton’s Helping Hands provides an enriching environment that supports both independence and community living.

In essence, Horton's Helping Hands is committed to ensuring that each resident receives the compassionate care they need while enjoying the comforts of home in a vibrant community setting.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.6 miles)
  • Walgreens (1.1 miles)
  • CVS Pharmacy (1.2 miles)
  • CVS Pharmacy (1.2 miles)
  • CVS Pharmacy (1.6 miles)
  • Walgreens (1.8 miles)
  • Walgreens (2.4 miles)

Restaurants

  • The Little Darlin' (0.7 miles)
  • Trudy's South Star (1.3 miles)
  • Twin Peaks (1.4 miles)
  • Torchy’S Tacos (1.6 miles)
  • Yoshiko Sushi 888 (1.7 miles)
  • Luby's (1.7 miles)
  • Panda Express (1.8 miles)

Parks

  • Dittmar Park (1 miles)
  • Mary Moore Searight Metropolitan Park (1.8 miles)
  • Onion Creek Metro Park (2.9 miles)
  • Franklin Park (3 miles)
  • McKinney Falls State Park (4.1 miles)
  • The Watering Bowl (4.4 miles)
  • Zilker Metropolitan Park (5 miles)

Theaters

  • Regal Metropolitan (1.2 miles)
  • AMC Barton Creek Square 14 (4.5 miles)
  • Alamo Drafthouse Cinema (4.5 miles)
  • Alamo Drafthouse Cinema (4.8 miles)

Hospitals

  • Austin Oaks Hospital (1.2 miles)

Physicians

  • Texas Heart & Vascular (2.2 miles)
  • Surgicare of South Austin (2.3 miles)
  • Austin Gastroenterology (2.3 miles)
  • Austin Radiological Association (2.3 miles)
  • Austin Artistic Dental (2.5 miles)
  • My Eyelab (2.5 miles)
  • Westgate Skin and Cancer (2.5 miles)

Cafes

  • Radio Coffee & Beer (2.6 miles)
  • Starbucks (3 miles)
  • Starbucks (3.5 miles)
  • Starbucks (3.6 miles)
  • Nordstrom Ebar Artisan Coffee (4.6 miles)
  • Summer Moon Coffee (4.9 miles)
  • Starbucks (5 miles)

Places of Worship

  • Faith United Methodist Church (3.5 miles)

Frequently Asked Questions

Where is Horton's Helping Hands?

Nearby Communities

Assisted Living in Nearby Cities

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