Heartland Health Care Center - Austin
Save11406 Rustic Rock Drive, Austin, TX 78750
For more information about senior living options: (844) 490-3973
Jay is professional and compassionate in handling calls and relaying messages. The facility has upgraded rooms and offers good quality food. The staff work well together, with housekeeping helping and residents having a voice in council meetings. The administrator participates in rounds and helps keep everyone safe, with weekend staffing covered by well-trained staff. Angel, Shanita, and Mr. Cecil are knowledgeable, and CNAs are good and caring. Karen, the activity director, keeps residents busy with engaging activities and a full monthly calendar, including events like Hawaiian Day. Families and volunteers participate in activities, creating a lively, engaging environment. The nurses are attentive and dedicated to making residents' experiences the best possible. The staff demonstrate genuine compassion and dedication, including in end-of-life care. The staff are welcoming, friendly, and helpful to families.
The facility was dirty, understaffed, non-responsive, and uncaring. There was a persistent urine odor throughout the facility. The admissions staff lacked knowledge of Medicare rules and guidelines. Residents were placed in shared rooms when private rooms were needed. The staff at the door were rude and slow to admit and release visitors. Personal belongings were frequently stolen (including glasses, books, and a blanket). Staff did not watch residents closely enough, leading to falls and injuries.The collection of experiences shared about this care facility paints a picture of a place that can feel like a lifeline to some families while sparking deep concerns in others. One moment that stands out in a particularly positive light comes from the evening of September 29, 2025, when Jay, the receptionist on duty, consistently answered calls and ensured messages reached the resident I was trying to reach. The tenor of that interaction was marked by professionalism and genuine compassion, and I was grateful that Jay made the effort to relay the message even when I was having trouble getting through to anyone else. This small but meaningful gesture sticks in the memory as a tangible example of the kind of attentive, respectful care that some residents and families have come to rely on.
Across several reviews, residents and families repeatedly praise the staff for their care and kindness. There is a recurring sense of a community where people work together and where residents have a voice. Comments from residents highlight how housekeeping and other staff members pitch in beyond their obvious duties - helping with trays, participating in council meetings, and supporting a culture where the administrator is visible and active in keeping everyone safe. Names like Angel, Shanita, and Mr. Cecil are invoked as part of a team that is described as both knowledgeable and approachable. Karen, the activities director, is celebrated for keeping calendars full, organizing events like Hawaiian Day and picnics, and maintaining lively engagement through well-planned activities and happy hours. The sense of a "one-stop shop" that has made room upgrades and maintained quality food - described as good to great - emerges as a notable theme in these positive accounts.
Yet the same comments acknowledge that no facility is perfect and that there are persistent challenges. A number of reviewers point to a higher turnover rate, especially among housekeeping and nursing staff, and to concerns about safety and accountability when staff are stretched too thin. There are explicit mentions of under-staffing and the resulting delays in care, with some residents and families expressing that the pace of service can feel too slow, particularly in the dining room or in times of peak activity. Several entries raise warnings about the potential for trouble when problems are not promptly addressed, and one reviewer even notes experiences of retaliation or threat when concerns are raised. These concerns carry weight because they relate to how safely and respectfully residents are treated on a day-to-day basis.
There are particular stories that underscore the gravity of some criticisms. Some reviewers recount experiences that include unpleasant odors, inconsistent care, and uneven attention across nursing floors. One family describes a room assignment that did not meet the needs of their loved one, a recurring issue in several facilities that can significantly impact comfort and safety. There are also serious allegations of theft and mismanagement, including the loss of personal belongings and questions about how medications and medical decisions were handled. A review recounts a sequence of problems during a VA-approved rehabilitation stay, including alleged theft of glasses, books, and other items, and a sense that communication from leadership was lacking when problems were reported. Another account describes a transition in leadership - an administrator and a director of nursing who were perceived as unhelpful or even hostile when concerns about care and safety were raised. Taken together, these stories underscore legitimate concerns about supervision, responsiveness, and the protection of residents' personal property and well-being.
There are even more pointed accounts that frame the facility as a place with moments of improvement mixed with alarming lapses. Some reviewers describe improvements over time after initial complaints, noting that procedures and management practices have become more organized, rooms have been better maintained, and feeding practices have been adjusted to reduce choking risk. In contrast, other recollections are starkly negative: reports of a strong urine odor persisting on visits, door staff who seemed helpful but whose overall coverage was insufficient, and a general sense that safety could be compromised when there aren't enough staff on hand. One particularly painful narrative centers on a husband who was a resident, whose family felt that supervision and care fell short, culminating in a fatal outcome after a severe fall and troubling experiences with belongings and cleanliness that left the family feeling that the facility was not a safe or reliable place for continued care.
Overall, the impression is of a facility capable of offering meaningful, compassionate care in many moments, especially from staff who show up consistently and engage with residents in a respectful, person-centered way. The same pool of testimonials also highlights a sobering need for improvements in staffing, consistent management oversight, accountability, and the safeguarding of residents' belongings and dignity. For families considering this facility, the message is clear: there are strong positives to be found in the daily acts of kindness, collaborative teamwork, and engaging programs, but there are equally serious concerns about safety, communication, and the reliability of care that require thorough evaluation. If you're weighing this option, it would be wise to inquire about current staffing ratios, incident reporting processes, how administration handles complaints, and what concrete steps have been taken to address past problems. And, as one voice summed up with a mix of caution and care, it's essential to visit at different times, talk with a range of staff, and observe how the environment feels in practice before making a decision about a loved one's future.
60 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Austin-Bergstrom International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center - Austin is an assisted living community located in Austin, TX. We offer a range of care services including independent living, memory care, respite care, and skilled nursing facility. Our community is dedicated to providing personalized care and support to our residents.
Our amenities are designed to enhance the quality of life for our residents. We have a beauty salon where residents can pamper themselves, and a fully furnished dining room where delicious meals are served restaurant-style. Our fitness room and wellness center provide opportunities for physical exercise and wellbeing. Residents can enjoy socializing in the gaming room or the small library, or relax in the outdoor space and garden.
We understand the importance of staying connected, which is why we offer Wi-Fi/high-speed internet access throughout our community. Additionally, we provide transportation arrangements for non-medical needs as well as transportation to doctors' appointments.
Our highly trained staff is available 24 hours a day to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their prescribed medications on time.
At Heartland Health Care Center - Austin, we prioritize mental wellness and have specialized memory care programming for residents with cognitive impairments. We also offer a mental wellness program to promote emotional health.
Our location offers convenience with various amenities nearby. There are cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals all within close proximity to our community.
We strive to create a warm and inviting atmosphere where residents can feel at home while receiving the support they need. Visit Heartland Health Care Center - Austin today and experience the exceptional care we provide in a vibrant community setting.
Heartland Health Care Center - Austin is located at 11406 Rustic Rock Drive, Austin, TX 78750 in Williamson County, Texas
Heartland Health Care Center - Austin enhances the quality of life for residents with dementia or Alzheimer's through a comprehensive range of services tailored to their unique needs. Assistance with dressing, bathing, and transfers allows residents to maintain personal hygiene and dignity while also promoting independence. Medication management ensures that residents receive the correct dosages at appropriate times, minimizing health risks associated with missed or incorrect medications. Thoughtful meal preparation and service cater to nutritional needs and preferences, essential for overall well-being. The provision of support in activities of daily living helps residents engage meaningfully in routine tasks, fostering a sense of normalcy. Continuous 24-hour supervision offers families peace of mind while ensuring that any emergent needs are promptly addressed. Furthermore, specialized memory care programming and a mental wellness program focus on cognitive engagement, helping to stimulate memory and emotional health, which is vital for those experiencing mild cognitive impairment or more advanced stages of dementia. Collectively, these features create an environment that not only supports physical health but also prioritizes emotional stability and cognitive function for individuals facing memory challenges.
Heartland Health Care Center - Austin on seniors.fyi includes 5 photos including images showing bedroom, building, exercise equipment, landscaping, interior, decor, pathway, trees, and more.
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How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
Exploring the Contrasts Between Assisted Living and Skilled Nursing
The article compares assisted living and skilled nursing facilities, detailing their differing levels of assistance, medical support, cost structures, and day-to-day experiences. It emphasizes that assisted living is for those needing help with daily activities while maintaining independence, whereas skilled nursing facilities provide intensive medical care with 24-hour staff supervision.
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