Austin Wellness & Rehab in Austin, TX

Pros

• Jay is recognized for his professionalism and compassion in handling calls and relaying messages.
• The staff consistently demonstrates exceptional compassion and dedication to residents.
• New management has turned the facility around and cares about the clients.
• The facility is clean, well-maintained, and has a warm atmosphere that promotes a sense of community.
• Karen, the activities director, keeps residents busy with engaging activities and a full monthly calendar.
• The nurses and rehab staff are attentive and provide high-quality, personalized care.
• Heather Devine is described as a dedicated, caring administrator who consistently supports staff and residents.
• The care team is praised for teamwork, safety, and responsiveness to families.
• The facility is known for great rehab outcomes and a welcoming environment.

Cons

• Reviewers describe the facility as dirty, understaffed, and non-responsive.
• Medications are not administered on time and call lights are often ignored.
• Residents are left unattended for long periods, sometimes resulting in falls.
• There is a strong odor of urine in parts of the facility, indicating poor cleanliness.
• Staff are frequently described as rude or uncaring, with insufficient supervision.
• Thefts and missing belongings have been reported, suggesting security issues.
• Safety concerns are noted, including patients wandering and not being monitored adequately.
• Several reviewers warn against placing a loved one there due to neglect and safety problems.

Review

Austin Wellness & Rehab is best suited for families pursuing a rehab-forward experience: a facility where short-term recovery and therapy are the focus, supported by an engaged administration and a calendar of activities that keep residents mentally and socially engaged. Review patterns consistently point to a capable rehab team - physical, occupational, and speech therapy - paired with wound care when needed. Several accounts highlight an administrator who participates in rounds and a staff culture that aims to involve families in care decisions. The overall environment feels clean, reasonably modern, and oriented toward safety, with weekend coverage that helps families feel secure during away-from-home stays. For families prioritizing recovery gains and a hopeful, community-oriented milieu, this is a credible option.

Those with long-term, ongoing needs where consistent staffing and meticulous day-to-day oversight are non-negotiable should look elsewhere. The reviews reveal a troubling spectrum on staffing levels, with frequent complaints about under-staffing, delayed call responses, and turnover that disrupts continuity of care. There are recurring reports of items going missing, medication timing being inconsistent, and safety concerns around falls and basic hygiene. For memory care or dementia patients, predictable routines and vigilant supervision matter most, and several families describe experiences that erode confidence in daily protection and responsiveness. If steady staffing and ironclad safety protocols are essential, exploring alternatives before committing is prudent.

On balance, the strong rehab program and the caliber of therapy teams help offset some of the consistency concerns. Families consistently praise therapists for tangible progress and note wound-care and rehabilitation outcomes are solid, particularly early in a stay. Front-line caregivers are described as compassionate, with several staff members singled out for going above and beyond, and administrators who communicate with families without hesitation. The campus atmosphere, cleanliness, and activity offerings contribute to a sense of community that many residents value. Still, these positives do not entirely neutralize persistent reports of call bells not being answered promptly, uneven nursing coverage, and occasional miscommunications about medications. In practical terms, therapy and daily warmth are reliable anchors, but safety and consistency remain conditional risks requiring active family oversight.

The negative experiences embedded in many reviews cannot be ignored. A sizable portion describe chronic understaffing, with delayed calls and a sense that shifts drift further from residents' needs as the day wears on. Odors, variable cleanliness, and occasional concerns about theft or loss of personal items punctuate the picture for some families, undermining confidence in day-to-day safety. There are accounts of mismanaged medications, lapses in bathing or routine care, and, in the most troubling stories, allegations of neglect or worse, including confrontations with leadership when concerns were raised. While there are also affirmations about dedicated wound-care nurses and responsive therapists, the inconsistency is real and weighs heavily for families weighing a move. For peace of mind, these counterpoints warrant serious reflection.

Before choosing, demand specifics that convert intention into reliable protection. Require a detailed care plan with names and direct contact points for the responsible staff, a predictable cadence of family updates, and a clear escalation path for concerns. Tour during both rehabilitation and long-term operation periods to gauge routine, not just impression. Probe therapist availability, nurse-to-patient ratios, and on-call coverage; inspect rooms and common areas for cleanliness and odor; verify how medication timing and administration are tracked. Request the incident and family grievance log, and inquire about any recent leadership changes or turnover that might affect consistency. Confirm admission policies, room assignments, and what is included in the rate. Assess long-term programming to ensure meaningful activities align with the resident's interests.

In sum, Austin Wellness & Rehab offers a credible rehab-focused option with a capable therapy team, visible administrative engagement, and a generally clean, welcoming environment. For families centering on recovery, engagement, and a supportive milieu, it can deliver solid outcomes when oversight and communication are maintained. However, for long-term care or dementia care where unwavering staffing, relentless safety, and day-to-day reliability are paramount, better-aligned options exist. The prudent path is to approach this community with a detailed, written care plan and a plan for ongoing, proactive involvement - then compare against other facilities that demonstrate steadier staffing and a proven track record of consistent daily care. A thorough tour, candid questions, and explicit expectations will determine whether Austin Wellness & Rehab truly fits the resident's highest-priority needs.

This area of Austin, Texas is a diverse and convenient location with a variety of amenities within close proximity. There are several pharmacies nearby, making it easy to access medication and healthcare services. Additionally, there are reputable physicians and specialists located within a short distance for any medical needs. For dining options, there are popular restaurants offering a range of cuisines to enjoy. The presence of cafes allows for socializing and relaxation in a welcoming environment. The area boasts several parks for outdoor recreation and leisure activities. In terms of medical care, Seton Northwest Hospital is conveniently located for any emergencies or routine appointments. For entertainment, there are theaters nearby for movie buffs. Transportation options such as the MetroRail station make it easy to travel around the city. Lastly, there is a place of worship nearby for those seeking spiritual fulfillment in the community. Overall, this area provides a well-rounded and vibrant setting for senior living with ample opportunities for social engagement and access to essential services.

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.4 miles)
• Walgreens (2.2 miles)
• Walmart Pharmacy (2.6 miles)
• Peoples Pharmacy (2.7 miles)
• Randalls Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Physicians

• McCormick Vision Source (1.1 miles)
• Texas Orthopedics, Sports & Rehabilitation Associates (3 miles)
• Lakeline Vision Source (3.1 miles)
• National Instruments (3.7 miles)
• Austin Area OBGYN (4.8 miles)
• ADC Family Practice (4.9 miles)
• Sinus & Snoring Specialists (4.9 miles)

Restaurants

• Jardin Corona (1.1 miles)
• Kerbey Lane Cafe (1.2 miles)
• Pinballz Lake Creek (2.1 miles)
• Chuy's (2.2 miles)
• P. Terry's Burger Stand (2.3 miles)
• Pappadeaux Seafood Kitchen (2.5 miles)
• Chick-Fil-A (2.8 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (2.6 miles)
• Starbucks (3 miles)
• Starbucks (3.3 miles)
• Cuppa Austin (3.5 miles)
• 85 C Bakery Cafe USA (3.6 miles)
• Houndstooth Coffee (4.1 miles)

Parks

• Arboretum Park (1.5 miles)
• Millrun Park (1.9 miles)
• Rattan Creek Park (2.2 miles)
• Balcones District Park (3.9 miles)
• Domain Central Park (4.2 miles)
• Domain Central Dog Park (4.3 miles)
• H-E-B Plaza (4.7 miles)

Hospitals

• Seton Northwest Hospital (2.9 miles)

Theaters

• Alamo Drafthouse Lakeline (3.4 miles)
• Alamo Drafthouse Village (5.6 miles)

Transportation

• MetroRail Lakeline Station (3.5 miles)

Places of Worship

• St Vincent De Paul Catholic Church (4.3 miles)