Atlanta Memorial Hospital

Pros

• The front staff were professional and respectful, and the nurse was understanding.
• The hospital was excellent with really caring staff.
• The emergency room experience was fast and efficient, with patients in and out in about 30 minutes.
• Dr. Hogan, Dr. O'Kelly, and the nurses went above and beyond; they were professional and knowledgeable.
• Everyone the patient interacted with showed great bedside manner and care.
• Cass County medical practitioners were praised for their competence and understanding of the field.

Cons

• The hospital is described as the worst the reviewer has ever visited.
• The ER doctor is described as annoyed and disrespectful toward patients.
• Staff are described as rude, condescending, and failing to listen to concerns.
• Care is described as impersonal and as ignoring serious health crises, with patients sent home instead of receiving needed treatment.
• Pain management is described as mishandled, with providers implying the patient is a drug seeker when seeking relief.
• Billing practices are criticized, including charges for emergency services not actually provided.

Review

Across a wide range of experiences, this hospital sits at the center of a spectrum of patient stories. Some travelers walked away with praise for quick service and compassionate care, while others left with deep frustration about what felt like neglect, dismissiveness, or inconsistent medical judgment. Taken together, the reviews sketch a facility where moments of genuine, patient-centered help exist side by side with encounters that left people feeling unseen, rushed, or misinformed.

On the positive side, there are clear examples of care that people remember gratefully. A number of patients describe front-dline staff who were professional and respectful, and nurses who were understanding and attentive. There are mentions of doctors and nurses going "above and beyond," delivering not just treatment but bedside manner that made a real difference in painful or anxious moments. In at least one account, a patient with a spine-related issue asserted that staff and physicians treated them with professionalism and knowledge, with several nurses and doctors cited by name as exemplars of good care. Another reviewer highlighted a quick, efficient ED experience - out in about 30 minutes with care that felt timely and competent. Aospirited defense of local practitioners also appears, with some patients expressing pride in Cass County medical staff and urging support for the local medical community. In short, for some visitors, the hospital represents a reliable place of competent care and personal consideration when they need it most.

But the negative experiences are equally loud and persistent in the collective writing. Several patients frame the hospital as the worst they've encountered, citing a range of problems from delays in diagnosis to dismissive attitudes. One patient described being sent to an orthopedist after an ER visit where the doctor seemed to do little beyond talking, and where the care plan felt focused more on whether the patient might be seeking pills than on relief from pain. Another writer recounted a sense that they were left to wait for hours without a physician in the room, despite presenting with significant symptoms like chest pain and a heightened heart rate, ultimately choosing to leave rather than wait. Complaints about billing and insurance practices show up too - one patient reported a charge for an emergency room visit that seemed to be tied to a visit that didn't involve significant in-room care or testing, with frustration about how the billing process was handled.

Staff interactions are a major fulcrum of the discord. In some reviews, the ER doctor was described as annoyed or disrespectful, with one account insisting the physician minimized a patient's description of severe knee pain and suggested the issue was no more serious than a "pop." In other stories, nurses were criticized for curt or dismissive behavior, including a receptionist-type encounter where the patient felt they were spoken down to, and a triage nurse who delivered information with a sarcasm-laced tone. There are also stories of miscommunications and misinterpretations around test results, with patients feeling that tests were ordered and then not clearly explained, or that diagnoses and recommended steps did not align with the patient's actual symptoms. The recurring theme is that bedside manner - how staff listen, acknowledge pain, and communicate results - profoundly colors the overall experience.

Several reviewers point to specific, painful episodes that left lasting impressions. One person spoke of spine surgery and a subsequent infection, describing a sense of fear and a desire for more compassionate, ongoing care in the wake of a scary post-operative complication. Another recounted a mid-visit pivot that felt impractical: being advised to seek major surgery elsewhere after hours, and feeling that local care was insufficient to address serious concerns. There are accounts of misdirected or confusing guidance - being told to go to another city for appropriate treatment, or being sent home with discharge papers that didn't fully reflect the patient's condition. In some of these narratives, relatives or the patient themselves express a feeling of being left to navigate a complicated system, rather than being supported through a clear, guided treatment plan.

Beyond personal experiences, there are pointed critiques about the hospital's overall approach to emergencies and mental health. Several reviewers urged that the facility not be relied upon for serious mental health crises or other high-stakes emergencies, suggesting that the hospital's capabilities in those areas do not live up to expectations. Some comments call for systemic improvements - better triage, more consistent physician coverage, improved communication, and training that emphasizes empathy and careful listening. A few entries go further, describing entrenched frustration with automated or impersonal responses to patient concerns and calling for a meaningful, human-centered reform that would reduce condescension and improve patient trust.

Ultimately, the reviews paint a hospital that is not easily characterized by a single verdict. For some patients, the care they received - whether in the ER, the hospital wards, or during surgical recovery - was marked by efficiency, kindness, and professional competence. For others, the same facility felt chaotic, impersonal, or dismissive, with experiences of long waits, mixed messages, and perceptions of rushed or insufficient attention to pain, symptoms, and concerns. The thread that runs through all the accounts is a deeply felt desire for consistent, respectful, patient-centered care across all departments, with clearer guidance about next steps, more reliable access to specialized services when needed, and a stronger commitment to listening to and validating each patient's experience. The call is for improvements in bedside manners, triage efficiency, and coordination of care, so that the hospital can be a source of real relief rather than a source of added stress during times of illness or injury.

Hospitals

• Atlanta Memorial Hospital (0 miles)
• North Caddo Medical Center (19.5 miles)

Places of Worship

• Thomas St Baptist Church (0.4 miles)
• First Baptist Church (0.5 miles)
• Tanglewood Missionary Baptist (0.6 miles)
• Calvary Tabernacle (0.6 miles)
• God's Anointed Ministries (0.6 miles)
• Corner Stone Worship Center (0.6 miles)
• Bethsaida Baptist Church (0.6 miles)

Pharmacies

• Brookshire Food & Pharmacy (0.5 miles)
• Red River Pharmacy (0.9 miles)
• Robinson Family Pharmacy (1 miles)
• Walmart Pharmacy (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Linden Drug Co. (13.2 miles)
• Powers Pharmacy No 1 (13.7 miles)

Restaurants

• The Rabbit Patch (0.6 miles)
• Topp Hats Kickin Chicken (1 miles)
• Chicken Express (1.2 miles)
• McDonald's (1.3 miles)
• Pizza Hut (1.4 miles)
• Taco Bell (1.7 miles)
• Catfish King (1.7 miles)

Parks

• Atlanta City Park (1.7 miles)
• Noah Tyson Park (16.2 miles)
• Ida Park & Gazebo (17.2 miles)
• Robert L Nance Park (22.6 miles)

Cafes

• Mudslingers (1.8 miles)
• Becky’s Place (19.9 miles)

Transportation

• Atlanta Municipal Airport (3 miles)
• U-Haul (19.5 miles)
• U-Haul Neighborhood Dealer (20.4 miles)
• U-Haul Neighborhood Dealer (21.9 miles)

Physicians

• Linden Life Center (13.2 miles)
• Family Medical Group Of Texarkana (21.8 miles)