North Caddo Home Health

Pros

• The ER team, including Dr. Woods and Mrs. Heather, is described as the best, delivering fast care with a sense of humor.
• Dr. Hill (FNP) and her nurse are praised as the absolute best, for listening and creating a helpful care plan.
• Clinic and ER staff are consistently described as great and caring by patients.
• Dr. Herrera is noted as very professional and consistently taking excellent care of patients.
• Dr. Chandler and the ER team are celebrated for excellent, kind care during emergencies.
• The ER staff, including nurse Whitney, are hailed as amazing and providing outstanding care.
• Kayce Wilson, a PCP, and nurse Holly are highly valued for their patient-centered care and support.
• The dental and anesthesia teams are described as amazing and phenomenal, making procedures comfortable.

Cons

• A reviewer alleges that an employee posts on social media about gaslighting patients and lying to them.
• A patient calls the ER experience the worst, citing rude staff, a lack of bedside manner, and dismissiveness toward pain.
• A reviewer quotes a physician saying "this is his hospital and he's not my servant," illustrating disrespectful treatment.
• A new resident complains about long wait times (30 minutes past appointment, two hours in the exam room) and inaccurate follow?up questions in the health app.
• A patient criticizes the radiology department for scheduling a diagnostic mammogram without consent and failing to promptly communicate suspicious findings, causing stress.
• A reviewer reports ER staff and doctors as rude with no bedside manner, making a patient feel like an addict.
• A parent describes an extremely unprofessional pediatric anesthesia experience, with kids waiting near others going into anesthesia causing distress.
• A reviewer says the clinic is dirty, with rude staff and excessive wait times.

Review

The patient-to-care story at this facility runs hot and cold, with a mix of heartfelt gratitude and sharp frustration echoed across many experiences. On the positive end, a steady thread runs through stories of teamwork and warmth. Long-time patients describe Dr. Woods and Mrs. Heather in the ER as "the best team," delivering care quickly and efficiently while still keeping the mood light with laughter. People who've come to the clinic from childhood to adulthood say the whole group - from clinic front desks to the ER - offers real care, competence, and a sense of community. In several accounts, the care feels personal and dependable, with patients praising clean facilities, attentive nurses, and doctors who listen and explain clearly. For some families, the site becomes a trusted backbone for both routine visits and urgent needs.

But alongside the praise there are loud, visceral complaints about staff behavior and the culture of some encounters. One review raised a strong moral concern about what they described as a staff member "posting on social media? gas lighting patients? Lying to them? Are we serious right now?" That casualty of miscommunication and perceived disrespect points to a broader worry: when public-facing comments from employees clash with patients' expectations of empathy and accountability, trust can erode quickly.

Other reviews zoom in on particular clinicians who made a lasting, positive impression. Dr. Hill, a Family Nurse Practitioner, and an especially kind nurse are singled out for listening, understanding, and crafting a collaborative plan. A patient wrote that, for the first time in a long time, they felt truly heard and supported, to the point of saying they'd "wish I could give them 100 stars." Similarly, praise flows for Dr. Chandler and the ER team during a crisis when the patient had run out of seizure medication; the staff's responsiveness was described as "excellent," and their kindness and practical help saved the day. In pediatrics, Dr. Herrera and other clinicians are repeatedly described as professional and attentive, with families noting that the care they received was thorough and compassionate. Even in moments of stress, some patients feel deeply grateful for the dedication and skill of their clinicians.

Yet many voices recount what they experienced as prolonged waits, frustrating miscommunications, and disrespectful treatment. A "WORST EXPERIENCE" headline echoes across accounts of ER visits in which patients felt dismissed or degraded. A recurring complaint is the impression that staff sometimes lacks bedside manner and treats patients rather than listening to them. In one particularly pointed episode, a doctor's insistence - "this is his hospital and he's not my servant !!!" - was paired with a nurse's offhand comment, and the patient left feeling that their concerns were being minimized. Another reviewer recalls being told to "get off the phone" and being told that they did not have a fever, with the sense that illness and pain were being minimized rather than explored. The experience of pain management is described as lacking empathy, with feelings of being misread or dismissed as "drug addicts" in pain, a troubling stigma that undermines trust in the care team.

The friction isn't limited to the ER. Clinic experiences include long, unclear wait times and confusing interactions at the nurse's station. A new resident seeking a cardiology referral waited extensively - "30 minutes past my scheduled appointment time" and then "two hours" in the exam room - before being able to see a doctor. In the same breath, the patient notes a discrepancy in the Follow My Health app: questions about sleep patterns and bowel movements appeared in the portal, even though they hadn't been asked. The narrative swings again toward the positive with a separate account of receiving thoughtful, reassuring care when someone was "freaking out," along with a mailed card signed by the staff, underscoring that one-off experiences of warmth do exist and can leave lasting good impressions.

Radiology and women's health care add another layer of tension. A nurse's critique of how mammography results are communicated describes a system where a diagnostic mammogram is scheduled without clear consent or explanation, and where results don't reach the patient promptly. The reviewer stresses the stress of learning about a "suspicious mass" by phone or mail rather than through direct, proactive communication from the ordering physician, requiring patients to endure days of anxiety without timely answers. They argue that patients deserve to be informed first, with clear guidance on what happens next and when.

Pediatric care, particularly around anesthesia and the post-procedure environment, reveals both triumphs and trials. Families celebrate the staff who supported a child through an anesthesia experience - praising the meticulous care of the nurse, anesthesiologist, and discharge team, and expressing heartfelt thanks for a smooth, reassuring process. They also emphasize the importance of a compassionate environment for children waking from anesthesia. However, a separate parent voiced a strong critique of the post-anesthesia space, describing children coming out of anesthesia as being placed near others who are distressed. The reviewer called this arrangement "EXTREMELY UNPROFESSIONAL" and suggested a need for better administrative planning to avoid adding stress to families during already anxious moments. This tension captures a core truth: excellent clinical skill must be balanced with an environment that supports children and families emotionally.

Taken together, the community's stories reveal a health system that is both deeply valued and persistently challenged. The facility clearly hosts many dedicated clinicians who show up with skill, empathy, and a genuine desire to help - doctors, nurses, and support staff who earn trust and gratitude from individuals and families. At the same time, the narratives reveal meaningful gaps: inconsistent bedside manner, communication breakdowns across departments, pain management that can feel impersonal, and procedural processes that leave patients anxious or uninformed. The recurring call is for more consistent, patient-centered care - clear information, respectful interaction, timely communication of results, and coordinated attention across clinic, radiology, and the ER. In the end, the community's verdict is that this center is essential and capable of extraordinary care, but it must commit to steady improvements in every touchpoint to live up to the highest expectations of the patients it serves.

Restaurants

• Burk s Cafe (0 miles)
• Pizza Hut (0.2 miles)
• Outlaw Bar-B-Que (0.6 miles)
• Caddo Parish Schools Cafeteria (0.9 miles)
• Chavos Mexican Restaurant (1.1 miles)
• Sam's Southern Eatery (3.6 miles)
• Shady Glade Cafe (12.9 miles)

Hospitals

• North Caddo Medical Center (0.1 miles)
• Atlanta Memorial Hospital (19.6 miles)
• First In Pediatrics HHC (22 miles)

Transportation

• U-Haul (0.1 miles)
• TNT Railcar Service (18.1 miles)
• Atlanta Municipal Airport (21.1 miles)
• Jefferson & Cypress Bayou Railway (21.8 miles)

Pharmacies

• RX Care Pharmacy (0.1 miles)
• Walmart Pharmacy (0.4 miles)
• Walker Brothers Drug (17 miles)
• Martin Family Support Service (18.4 miles)
• Brookshire Food & Pharmacy (19.9 miles)
• Robinson Family Pharmacy (20.2 miles)
• Red River Pharmacy (20.3 miles)

Cafes

• Becky’s Place (0.3 miles)
• Mudslingers (21.3 miles)
• Texas Club Cafe (22 miles)

Places of Worship

• Southern Baptist Convention (0.4 miles)
• Assembly of God Church (0.5 miles)
• Kingdom Hall of Jehovahs Witness (0.7 miles)
• First Baptist Church (0.8 miles)
• Southern Baptist Convention (0.8 miles)
• Greater Love Out Reach Ministry (0.9 miles)
• Arkadelphia Baptist Church (5.8 miles)

Parks

• Noah Tyson Park (4.8 miles)
• Robert L Nance Park (6.7 miles)
• Ida Park & Gazebo (11.2 miles)
• Caddo Lake State Park (16.7 miles)
• Plain Dealing Playground (16.7 miles)
• Atlanta City Park (21 miles)

Theaters

• Diamond Don Event Center (7 miles)