Heartis Arlington

Pros

• The staff at Heartis Arlington are friendly and genuinely care about the residents, creating a warm atmosphere.
• Many reviewers highlight the beautiful and clean living areas, making it an appealing environment for residents.
• The facility offers a variety of group activities throughout the day, fostering engagement among residents and their families.
• Some caregivers are noted for their love and respect towards residents, providing compassionate care.
• The dining area is described as restaurant-like, with a diverse and healthy menu that impresses visitors.
• The community is considered well-sized, allowing for a balance between having necessary amenities and knowing fellow residents personally.

Cons

• The caregivers at Heartis are underpaid and the staffing levels are inadequate, especially during nights and weekends.
• Residents often go without hydration, as there have been instances where family members found their loved ones requesting water during visits.
• There were security concerns when a resident's apartment door was left unlocked, leading to an unpleasant incident with a neighboring resident.
• Communication from upper management is inconsistent, causing frustration for families trying to stay informed about their loved ones’ care.
• The facility has experienced high employee turnover, resulting in communication breakdowns and a lack of continuity in care.
• Families have faced difficulty in obtaining refunds after residents passed away, indicating poor administrative responsiveness.
• Promises made by the facility regarding emergency contact and scheduled events may not be fulfilled or adequately supervised by qualified staff.
• Some families felt misled by the facility's marketing promises and expressed disappointment with the actual care provided compared to expectations set by the tours and promotional materials.
• The Memory Care area was described as dreary and uninviting by some visitors, contributing to a negative perception of the environment for residents.
• A significant rent increase caused dissatisfaction among residents' families, prompting some to leave the facility for better options elsewhere.

Review

Heartis, a memory care facility, has garnered mixed reviews from families who have entrusted their loved ones to its care. A poignant account from a family member of a resident highlights both the commendable aspects of Heartis and the significant challenges that marred their experience. The reviewer’s father became a resident in June 2022 but tragically passed away just four months later. In the aftermath of their loss, they took several months to compose their review to maintain objectivity while reflecting on the complexities of the situation.

One notable strength of Heartis is its dedicated staff. Many caregivers were described as not just competent but also genuinely caring and compassionate towards residents. For instance, during an incident when specialized furniture was delivered for a resident, one caregiver went above and beyond by assisting family members with setting up the new bed, showcasing an admirable commitment to ensuring comfort and dignity for those in their care. However, systemic issues plagued this dedication—the reviewer pointed out that caregivers are reportedly underpaid and overworked due to staffing shortages exacerbated by the pandemic. With starting salaries as low as $13.50 per hour and insufficient staffing particularly during night shifts and weekends, it raises concerns about whether such conditions can sustain consistent, high-quality care.

Despite some caregivers excelling in providing personal attention, there were critical lapses in essential areas such as hydration and security that worried families deeply. The reviewer mentioned multiple instances where their father was found without adequate access to water—a fundamental need for any resident—pointing towards possible neglect amid overwhelming workloads faced by the staff. Additionally, incidents involving unsecure apartment doors revealed a serious breach in safety protocols; when an unexpected situation arose involving another resident using their father's shower facilities without supervision or proper hygiene management, it only heightened concerns regarding oversight at Heartis.

Communication presented yet another hurdle for families navigating through challenging times with relatives housed at Heartis. The reviewer expressed disappointment over delayed responses from upper management following their father’s admission; emails often went unanswered for weeks during crucial early days when families required updates on residents’ conditions—information critical for peace of mind from afar. While there was eventual improvement in communication post-admission through emails from key nursing staff members who addressed queries diligently, it wasn't enough to assuage initial anxieties stemming from unresponsive administrative practices.

The experience further soured with regard to financial matters after the passing of the reviewer’s father when attempting to receive a refund for unused rent days—a prolonged process fraught with bureaucratic inefficiencies that extended over six weeks filled with numerous follow-up calls and emails without resolution until much later. Compounding this frustration was difficulty reaching appropriate corporate representatives at Frontier—the parent company—where voicemails often went ignored or returned late if at all.

The narrative surrounding Heartis is balanced by a variety of contrasting perspectives underscoring both positive evaluations alongside stern warnings about its operational shortcomings: some reviewers sang praises about friendly staff members and engaging activities available throughout each day; others echoed sentiments questioning promises made versus what is actually delivered in terms of daily engagement levels among residents or perceived quality improvements based solely on aesthetics rather than substantial interactions between caregiving staffers and inhabitants within these walls.

Ultimately, many individuals weighed considerations about value against cost implications due to steep price points amidst rising expenses caused by unforeseen circumstances like rent increases implemented suddenly after prior agreements had been established—prompting desperate relocations elsewhere—to seek better alternatives reflective not only financially but also in holistic standards perceived necessary for quality eldercare services going forward effectively tailored toward enhanced living experiences rather than fostering environments marked predominantly by verbal assurances devoid authentic follow-through facilitated through accountable results manifested tangibly among those responsible day-to-day dealing directly face-to-face with vulnerable elderly populations entrusted within such facilities like Heartis moving forward into tomorrow's landscape needing elevation considerably higher than current expectations acknowledge exist presently despite previous good intentions indicating otherwise beneath surface demonstrations alone!

This area of Arlington, Texas offers a variety of amenities that cater to seniors looking for a convenient and active lifestyle. With several physicians specializing in orthopedics and sports medicine nearby, as well as pharmacies and hospitals within a short distance, residents can easily access healthcare services. Additionally, there are numerous places of worship in the vicinity for those seeking spiritual support and community engagement. For entertainment, there are theaters only a few miles away, perfect for enjoying movies or shows. The abundance of parks provides plenty of opportunities for outdoor activities and relaxation. Overall, this part of Arlington presents a well-rounded environment with essential services and recreational options tailored for seniors looking to settle down in a welcoming community.

Physicians

• Sideline Orthopedics and Sports - Park Springs Blvd (0.1 miles)
• Family Healthcare Associates (1.8 miles)
• Moonhee Lee (1.9 miles)
• Trinity Park Surgery Center (3.1 miles)
• Highlander Surgical Associates (3.2 miles)
• Stop Six Sunrise Edition (5.1 miles)
• Arlington Family Health (5.2 miles)

Restaurants

• Bobby V's Sports Gallery Cafe (0.9 miles)
• Chick-Fil-A (1.7 miles)
• Chick-Fil-A (2.1 miles)
• Sonic Drive-In (2.1 miles)
• Whataburger (2.2 miles)
• Chick-Fil-A (2.3 miles)
• Whataburger (2.3 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.4 miles)
• Walgreens (3 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.4 miles)

Places of Worship

• St John the Apostle United Methodist Church (1.8 miles)
• Lake Arlington Baptist Church (1.9 miles)
• Cornerstone Baptist Church (3.1 miles)
• New Life Fellowship (3.5 miles)
• Community of Hope United Methodist Church (5.5 miles)
• Mansfield Bible Church (6.3 miles)
• St Jude Catholic Church (7.9 miles)

Theaters

• AMC The Parks At Arlington 18 (2.1 miles)
• Cinemark (5.2 miles)

Hospitals

• Medical Center of Arlington (3.3 miles)
• JPS Diagnostic and Surgery Hospital (4.8 miles)
• ER at Grand Prairie (7.2 miles)
• Methodist Mansfield Medical Center (8.3 miles)

Parks

• Cravens Park (3.5 miles)
• W.O. & Zeta Workman Park (4.3 miles)
• Don Misenheimer Park (4.8 miles)
• Webb Community Park (5.5 miles)
• Elmer W. Oliver Nature Park (6.9 miles)
• Katherine Rose Memorial Park (7.5 miles)

Cafes

• The Tipsy Oak (5.6 miles)