The Reserve At Amarillo

Pros

• The facility is clean, and the staff are super polite and patient with all the residents.
• The staff at The Reserve at Amarillo is very respectful to the residents and outstanding at deflecting excitement during visits.
• The activity director, Casey, is phenomenal and engages residents in various activities throughout the day.
• Residents enjoy a well-arranged dining area with good food options, and the meals served are extensive and appealing.
• The rooms are nice, spacious enough for personal furniture, and have pleasant views with windows on two sides.
• The community has a warm atmosphere where all residents appear happy and well cared for by staff who know them by name.
• The Montessori program implemented helps keep residents engaged and involved in various activities.
• There are ample opportunities for social interaction through games, gatherings, and other planned activities.
• Families appreciate the accommodating nature of the staff, including assistance during transitions into the facility.
• The Reserve at Amarillo provides a wonderful environment that feels safe and nurturing for memory care residents.

Cons

• The facility does not have enough workers for the number of residents, leading to delayed assistance and care.
• Public bathrooms were reported as filthy and disgusting on several occasions during the weekend.
• There were instances where staff assumed family members could perform care tasks instead of providing needed assistance themselves.
• Several reviews mentioned inadequate communication regarding medication changes, causing frustration for family members.
• One reviewer expressed dissatisfaction with the limited number of televisions in common areas, despite overall positive impressions of the facility.
• Some residents seemed to lack sufficient attention during activities meant for engagement, particularly those who required more support.

Review

The Reserve at Amarillo has garnered a mixed yet largely positive response from families and loved ones of residents, especially in relation to its memory care services. Many reviewers highlight the facility’s clean environment and the politeness of its staff, praising their respectful interactions with residents. The staff is generally described as attentive and patient, working diligently to engage residents through various activities. For instance, one user noted that the staff actively involved her loved one in events such as a Roaring Twenties Prom shortly after moving in, which was a significant and enjoyable change for her.

Despite the commendations regarding the staff's behavior and engagement strategies, there are concerns about staffing levels relative to resident numbers. Several families voiced frustrations regarding delays in assistance for basic tasks like transferring residents or maintaining room cleanliness; one family recounted waiting 29 minutes for help moving their loved one from a wheelchair to a recliner. Such instances raised questions about whether adequate support is available during busy hours or weekends when some reported public bathrooms were less than clean.

While some families indicated satisfaction with living arrangements, stating that rooms are “spartan but adequate,” they also expressed concerns about the size of shared areas and attendance at activities for those requiring more attention due to advanced stages of dementia. Some reviewers mentioned that although the facility promises hourly checks on each resident, this level of care was not consistently delivered during their experiences. Despite these issues, many still regard The Reserve at Amarillo as superior to other facilities they have explored.

On a brighter note, numerous reviews emphasize The Reserve’s engaging activities tailored specifically for memory care residents. Activities include gardening sessions in a courtyard area and various structured programs designed to encourage participation and social interaction among residents. Families highlighted how these initiatives seem beneficial in keeping them engaged rather than isolated. One reviewer mentioned how food quality was consistently high across meals, often noting it looked appetizing and nutritious—an essential aspect for maintaining health within this demographic.

Financial considerations also weighed heavily on decisions made by families exploring options at The Reserve. While many appreciated that costs were all-inclusive—an attractive feature compared to other facilities—some found it slightly expensive compared to what they could manage comfortably. For example, while several agreed that The Reserve was competitively priced given its amenities and atmosphere, potential financial strain remained an ongoing concern for others looking into long-term residency options.

Moreover, personal connections made between staff and residents stood out positively across multiple reviews; many noted that caregivers knew their charges by name and demonstrated genuine affection toward them which contributed significantly to comfort levels for both residents and families alike. Overall, while criticisms exist surrounding staffing adequacy during peak times and occasional lapses in housekeeping standards, many reviewers ultimately found The Reserve at Amarillo as a worthy choice for memory care needs—a place where love, proper engagement with activities, quality food service.

This area of Amarillo, Texas, offers a variety of amenities that may be appealing to seniors looking for a vibrant community to settle down in. With several cafes nearby such as HTeaO and Palace Coffee, there are plenty of options for socializing and enjoying a cup of coffee. Additionally, there are several restaurants like House Divided Restaurant & Sports Grill and Blue Sky within close proximity, providing convenient dining options. The presence of pharmacies like CVS Pharmacy and healthcare facilities such as Access and Living Well Express Care ensures easy access to medical services. The area also boasts places of worship like Hillside Christian Church for spiritual nourishment. For recreational activities, John Stiff Park offers a tranquil outdoor space while theaters like Cinergy Amarillo provide entertainment options. With hospitals like Children's Hospital within reach, residents can feel secure knowing that healthcare services are readily available. Overall, this neighborhood provides a well-rounded environment for seniors seeking a comfortable and engaging lifestyle in Amarillo.

Cafes

• HTeaO (0.1 miles)
• Palace Coffee (2 miles)
• Girasol Cafe & Bakery (2.2 miles)
• The Coffee Bean and Tea Leaf (3.4 miles)
• Brent's Cafe (3.5 miles)

Restaurants

• House Divided Restaurant & Sports Grill (0.1 miles)
• Popeyes Louisiana Kitchen (0.2 miles)
• Blue Sky (0.5 miles)
• Rosa's Café & Tortilla Factory (0.8 miles)
• Raising Cane's Chicken Fingers (0.8 miles)
• Chick-Fil-A (0.9 miles)
• Lazy Gator (1.1 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walmart Pharmacy (1.2 miles)
• Walgreens (1.2 miles)
• Southpark Pharmacy (1.3 miles)
• United Supermarkets Pharmacy (1.5 miles)
• Health Mart Pharmacy (2.2 miles)
• Walgreens (2.3 miles)

Physicians

• Randal Jentzen Od Amarillo (0.3 miles)
• Amarillo Dermatology (1 miles)
• Bailey Bryan F DDS (1 miles)
• Access (1 miles)
• Amarillo Oral & Maxillofacial Surgery (1 miles)
• Balfour Optical (1.3 miles)
• Living Well Express Care (1.5 miles)

Places of Worship

• Hillside Christian Church (1 miles)
• Trinity Fellowship Church Hollywood Road Campus (2.7 miles)
• South Georgia Baptist Church (3.3 miles)

Parks

• John Stiff Park (1.1 miles)
• Paramount Park (3.2 miles)

Theaters

• Cinergy Amarillo Featuring EPIC (1.3 miles)
• Regal UA Amarillo Star IMAX & RPX (3 miles)

Hospitals

• Children's Hospital (2.3 miles)
• B C S-Med Center League House (3.3 miles)