The Clairmont

Pros

• The community has a clean atmosphere with friendly staff who genuinely care for the residents.
• Residents enjoy a variety of high-quality meals, and the food is consistently praised.
• There are numerous engaging activities available, including bingo, themed parties, and live entertainment, providing socialization opportunities for residents.
• Many families have found the communication with staff to be good, enhancing their experience.
• Several reviewers highlight the community's warm and welcoming environment, making it a great place for their loved ones.
• The recent management change is viewed positively, indicating improvements in the overall community experience.
• Residents appreciate the decent room sizes and the convenience of the location relative to their previous homes or neighborhoods.
• Families express gratitude for the thoughtful care provided to their loved ones, showcasing satisfaction with the level of attention received.

Cons

• The community is currently short-staffed, leading to a lack of activities and inadequate housekeeping.
• There are ongoing issues with cashing rent checks, resulting in eviction letters being sent to residents despite them paying their rent on time.
• The management was described as uncaring and the overall management quality was deemed terrible.
• The building is old and outdated, which impacted the aesthetic appeal and safety for older residents.
• There have been complaints about accessibility issues, particularly concerning a broken elevator and inadequate facilities for residents with mobility challenges.
• Residents have struggled with delayed service due to temporary workers handling housekeeping tasks poorly.
• Strict dining room policies lead to residents being turned away for minor tardiness.
• Family visits are limited to window visits or outdoor benches, creating uncomfortable visiting conditions without adequate distance from staff supervision.
• Some areas of the community suffer from cleanliness issues due to insufficient housekeeping resources.
• A complaint was made regarding an unpleasant smell in the facility.

Review

The Clairmont community has received a mix of reviews from residents and their families, reflecting both the positive aspects of life there as well as significant areas for improvement. Many reviewers highlighted the friendly atmosphere, cleanliness, and quality of food, painting a picture of a welcoming environment that fosters community spirit. The staff members are frequently praised for their attentiveness and care toward residents, making it clear that they genuinely listen to and engage with those under their care.

However, one recurring concern among several reviewers is the issue of being short-staffed. Due to this staffing shortage, certain services have been compromised; housekeeping has suffered notably, with reports indicating that while basic cleaning tasks like mopping and vacuuming are done, more thorough cleaning activities such as dusting are often neglected. This lack of attention to detail in housekeeping has disappointed some residents and families who expected higher standards in maintaining living spaces.

Another major concern revolves around management issues that have affected the overall experience at The Clairmont. A perceived lack of effective leadership was mentioned by multiple reviewers—particularly regarding communication about rent payments and other administrative matters. Residents reported receiving eviction notices despite having paid their rent on time; checks were allegedly not being cashed due to management changes that left many uncertainties in processes like these. Such administrative confusion has led to frustration for families who rely on consistent communication to ensure their loved ones are secure within the community.

In terms of activities offered within the facility, many residents enjoy a variety of options designed to keep them engaged socially and mentally. Activities such as bingo games, ice cream socials, themed parties with live entertainment from singers or performers demonstrate efforts made by the staff to promote a vibrant community culture amidst current challenges. Families have appreciated these offerings but also noted that participation may be limited at times due to staffing shortages or other logistical concerns related to COVID-19 restrictions.

The dining experience at The Clairmont also receives commendations for its variety and quality; meals prepared by long-standing chefs were frequently described as excellent. However, recent changes related to pandemic protocols led to altered dining experiences such as food delivery rather than communal dining—a shift some reviewed unfavorably while acknowledging the chef's effort in providing satisfactory meals during difficult circumstances.

Despite all these mixed reviews about staffing challenges and management issues at The Clairmont, there is an undercurrent of gratitude from many families towards the staff's hands-on approach and genuine concern for residents' well-being. Those who expressed appreciation often reiterated how much they value personalized support received through thoughtful interactions with staff members. Overall, while there remain several critical areas needing attention—including management stability and enhanced cleaning protocols—the warmth felt within the community shines through many positive accounts shared by current residents and their families who appreciate being part of The Clairmont environment.

This part of Amarillo, Texas offers a convenient and well-equipped neighborhood for senior living. With several physicians' offices, pharmacies, and hospitals within close proximity, residents can easily access healthcare services. There are also a variety of dining options available ranging from fast food to cafes, providing plenty of choices for meals. Additionally, the nearby parks such as John Stiff Park offer opportunities for leisurely walks and outdoor activities. The presence of places of worship like South Georgia Baptist Church and Hillside Christian Church cater to spiritual needs. Overall, this area provides a comfortable and accessible environment for seniors looking to settle in Amarillo.

Physicians

• Living Well Express Care (0.1 miles)
• Randal Jentzen Od Amarillo (1.2 miles)
• CareToday (1.2 miles)
• Amarillo Dermatology (1.5 miles)
• Bailey Bryan F DDS (1.9 miles)
• Access (1.9 miles)
• Balfour Optical (2 miles)

Pharmacies

• United Supermarkets Pharmacy (0.1 miles)
• Southpark Pharmacy (0.8 miles)
• Walgreens (0.8 miles)
• Drug Emporium (1 miles)
• Walgreens (1 miles)
• Health Mart Pharmacy (1.3 miles)
• Walgreens (1.3 miles)

Restaurants

• Wienerschnitzel (0.3 miles)
• Lazy Gator (0.8 miles)
• Arby's (1.1 miles)
• Chick-Fil-A (1.1 miles)
• Raising Cane's Chicken Fingers (1.1 miles)
• Scott's Oyster Bar (1.1 miles)
• Blue Sky (1.2 miles)

Parks

• John Stiff Park (0.3 miles)
• Paramount Park (1.7 miles)

Hospitals

• Children's Hospital (1.2 miles)
• B C S-Med Center League House (2.6 miles)

Cafes

• HTeaO (1.4 miles)
• Palace Coffee (1.8 miles)
• Girasol Cafe & Bakery (1.8 miles)
• Brent's Cafe (2.2 miles)

Places of Worship

• South Georgia Baptist Church (2 miles)
• Hillside Christian Church (2.4 miles)

Theaters

• Cinergy Amarillo Featuring EPIC (2.5 miles)