Shine and Care at Home LLC

Pros

• Suncrest staff are awesome and very passionate about their work, caring for patients, families, and caregivers.
• Suncrest provides good quality home health care services, and customers would recommend them to family and friends.
• Suncrest is the go-to home health care provider for those in need of such services.

Cons

• The services were horrible.
• The office staff and nursing staff were horrible.
• There was a delay in care with no one arriving until Thursday.
• They arrived with no supplies.
• There would be no further visits until the following Monday.
• The nurse claimed she did not have supplies.
• The patient had to pay out-of-pocket for supplies that were supposed to be supplied.
• Only one visit occurred in a week.

Review

Suncrest Home Health Care Services elicits a surprisingly wide range of opinions from people who have encountered it. On one hand, several voices describe the team as exceptional - someone who really stands out for their passion and dedication. According to those accounts, the staff show genuine care for patients, as well as for their families and the people who support them, such as caregivers who often shoulder significant responsibility at home. For many readers, that sense of commitment and warmth is what makes Suncrest feel like the right choice when home health care is needed. In these remarks, the message is clear: when things click, Suncrest can feel like a dependable partner in care, and some people would point others toward the service without hesitation.

Yet, the experience is not universally positive. There are clear and emphatic complaints about what some patients and families encountered as "horrible services" accompanied by "horrible office staff and nursing staff." Those words convey frustration and disappointment with aspects of the organization that go beyond patient care alone, touching on administrative and logistical elements that directly affect how smoothly care is delivered. In these reviews, the problems are not minor irritations but serious enough to prompt strong language and a stark contrast to the more favorable testimonials.

In the midst of these polarized views, another reviewer presents a contrastingly steady and positive pattern: after using Sun Crest Home Health Care Services several times, they experienced good quality service and felt comfortable recommending the agency to family and friends. This account underscores that quality can be durable and repeatable for some patients and situations, reinforcing the notion that Suncrest's performance can depend heavily on individual encounters, the particular staff assigned, and perhaps the specific needs of a given patient. The endorsement here signals that, for some, the experience is reliably solid and worthy of trust within their networks.

The most detailed and troubling account centers on a hospitalization-to-home transition that highlights serious gaps in timely care and supply management. In this narrative, a husband was discharged from the hospital on a Monday, but no one arrived to provide care until Thursday. He required daily bandage changes for third-degree burns, a demanding wound-care need that cannot be postponed. The family reports having to perform bandage changes themselves on Tuesday and Wednesday because no nurse arrived with the necessary support. When a nurse finally came on Thursday, the visit went poorly - she arrived without any supplies, and was told that no one else would be coming until the following Monday. The nurse reportedly stated that she didn't have supplies either. This sequence left the family waiting for a week with only one visit, and left them responsible for out-of-pocket costs for wound-care supplies that should have been supplied by the home-health service. The severity of this account lies not only in the missed visit but in the interruption of essential wound-care needs and the financial burden placed on the patient's family.

Taken together, these reviews paint a picture of a service that can be a lifeline for some and a source of significant frustration for others. The common threads suggest that Suncrest's impact is highly variable and likely influenced by factors such as staffing assignments, timely communication, and the availability of necessary supplies. The strong positive sentiment points to a team that can be deeply committed and effective when functioning smoothly. The sharp negative experience emphasizes how critical reliable scheduling, consistent nursing presence, and fully stocked supplies are in home health care, especially for complex wound-care cases.

For anyone considering Suncrest, the volume of experiences here suggests a prudent approach: inquire specifically about the local team's track record, request information on standardized protocols for visit schedules and supply provisioning, and verify how emergencies or delays are managed. The difference between a partner that feels consistently caring and capable and one that falls short in essential logistics can be the difference between healing at home and facing avoidable complications or stress. In short, Suncrest appears capable of excellent care in some situations, yet the concerns raised by others highlight the importance of clear expectations, robust communication, and reliable supply management when home health care is needed most.

This area of Nashville, Tennessee, offers a range of amenities and services that may be appealing to older individuals considering senior living. There are several pharmacies nearby, including Walgreens and Kroger Pharmacy, making it convenient to access medication and healthcare supplies. In terms of healthcare providers, there are reputable facilities such as Tennessee Orthopaedic at Skyline Medical Center and Kelly Vision Center located within a short distance. Additionally, there are places of worship, restaurants, cafes, and parks in the vicinity for leisure activities and social engagement. Overall, this neighborhood provides a mix of essential services and recreational options for seniors looking for a comfortable and convenient living environment.

Pharmacies

• Walgreens (0.2 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (3.6 miles)
• Walgreens (4.3 miles)
• Walgreens (4.3 miles)
• Kroger Pharmacy (4.4 miles)

Places of Worship

• Cornerstone Church (1.3 miles)
• Dalewood Baptist Church (4.9 miles)
• The Movement Church (7.8 miles)

Physicians

• Tennessee Orthopaedic At Skyline Medical Center (1.8 miles)
• TriStar Skyline Advanced Wound Care & Vascular Center (1.8 miles)
• Kelly Vision Center (3.5 miles)
• Living Well Center (4.1 miles)
• Goodlettsville Pediatrics (5.1 miles)
• North Children's Clinic (7.2 miles)
• Hayes Endocrine And Diabetes Center (7.9 miles)

Restaurants

• Chick-Fil-A (4 miles)
• Sonic Drive-In (4.4 miles)
• Hardee's (4.5 miles)
• Wendy's (4.7 miles)
• Cook Out (4.8 miles)
• Waffle House (4.8 miles)
• McDonald's (4.8 miles)

Cafes

• Starbucks (4.5 miles)
• Starbucks (5.7 miles)
• Cafe Roze (5.9 miles)
• Starbucks (6.2 miles)
• Ugly Mugs Coffee and Tea (6.2 miles)
• East Park Donuts & Coffee (6.7 miles)
• Black Press Coffee Shop (7.9 miles)

Parks

• Grand Ole Rv Resort And Market (5 miles)
• Moss Wright Park (5.2 miles)
• Fred Douglas Park (6.6 miles)
• Shelby Park (6.9 miles)
• Shelby Walk Park (6.9 miles)
• Riverfront Park (7.6 miles)
• Music City Walk of Fame Park (7.8 miles)

Hospitals

• Metropolitan Nashville General Hospital (7.7 miles)