Brookdale Green Hills Cumberland

Pros

• The residents appreciate the welcoming and accommodating staff at Brookdale Green Hills Cumberland, who genuinely care about their well-being.
• Many residents find the facility to be beautiful with a comfortable layout for their apartments, making it an inviting place to live.
• The activities director is highly regarded for creating diverse and engaging programs that provide plenty of socialization opportunities for residents.
• Residents enjoy the convenience of transportation provided by Brookdale for doctor appointments and other outings, which enhances their quality of life.
• Brookdale offers flexibility in living arrangements, allowing couples with differing levels of care needs to stay together.
• The memory care unit is praised for its excellent staff-to-patient ratio and engaging activities designed specifically for dementia patients.
• Staff members are frequently recognized for their friendliness and effort to learn residents’ names, fostering a sense of community within the facility.
• Brookdale is considered one of the best options for active seniors looking to maintain independence while still having access to necessary support services.

Cons

• The facility is understaffed, leading to poor coordination and lack of communication when key staff members are unavailable.
• Residents have experienced traumatic care situations, including being unable to pass away peacefully due to inadequate support.
• Promises made by the sales staff, such as catered food and functional amenities, were not fulfilled, creating distrust among residents and families.
• Issues with unresponsive staff have been reported, resulting in long wait times for assistance and missed meals for residents who were too ill to attend the dining hall.
• The facility's front doors had been malfunctioning for an extended period, raising concerns about security.
• The dining experience has been marked by rudeness from staff members, contributing to dissatisfaction with the service despite high-quality food.
• Families have faced challenges in communication regarding significant events affecting residents' health and safety.
• Staff were described as sometimes shockingly rude towards both residents and their family members.
• There is a strong perception that the management is not effectively addressing complaints or providing adequate care for residents’ needs.

Review

Brookdale Green Hills has garnered mixed reviews from residents and their families, reflecting a range of experiences that span from deeply troubling to positively affirming. One common theme among the negative reviews is the facility's chronic understaffing and poor communication. Many families have expressed frustration with the lack of coordination when key staff members are absent or unavailable. In particular, a family shared their distress over the inadequate care provided to their loved ones during critical times—a sentiment echoed by others who described staff leaving important details uncommunicated, resulting in serious lapses in patient care.

The "chandelier effect," a term used by one reviewer, describes how initial impressions of luxury can mislead families into believing they are choosing a high-quality facility for their loved ones. Unfortunately, this belief was shattered for many as they recounted experiences that were far from satisfactory. One family specifically noted that after only two months at Brookdale, their father had to be transferred to an outside hospice due to inadequate care within the facility—an experience they described as traumatic. Similarly, another reviewer mentioned their mother's hospitalization after being unable to receive proper assistance for her mobility issues—indicating systemic failures in basic support services provided by the staff.

While some reviewers praised individual staff members for their friendliness and attentiveness, others reported experiences of rudeness and unresponsiveness amongst various team members. The inconsistency appears to stem from insufficient staffing levels; multiple accounts indicate that on-call responses were slow or non-existent, leading to heightened anxiety for both residents and their families. Additionally, there were reports of unsanitary conditions lingering longer than acceptable durations, further compounding dissatisfaction with overall cleanliness and maintenance within personal living spaces.

On a more positive note, several residents highlighted aspects of Brookdale Green Hills Cumberland that they appreciated. They mentioned favorable impressions regarding the facility's appearance and layout along with engagement opportunities provided through activities organized by an attentive programming director. Some residents feel genuinely cared for by nursing staff who prioritize resident well-being despite existing challenges tied to workforce shortages and operational shortcomings—notably in dining services where residents complained about meal delivery inconsistencies.

For those seeking independent living or a supportive community environment without needing extensive care, some reviewers suggested Brookdale could still be a viable option—especially for active seniors who appreciate having space for autonomy while enjoying community amenities like transportation services and engaging activities designed around resident interests. The facility’s willingness to allow couples to stay together even if one requires higher levels of medical attention was cited as particularly comforting amidst uncertainties surrounding aging.

In conclusion, Brookdale Green Hills may offer potential advantages such as beautiful accommodations and socialization opportunities for independent-minded seniors yearning for community engagement; however, significant concerns loom regarding quality care provision amidst staff shortages and mismanagement evident in communication failures across departments. Families are advised to conduct thorough research and perhaps seek alternative arrangements if specific care needs arise that Brookdale may struggle to meet effectively—as unfortunate stories reveal a pressing need for improvement across various foundational aspects of eldercare within its walls.

This area of Nashville, Tennessee offers a convenient location with easy access to several hospitals, pharmacies, restaurants, and theaters, providing ample amenities for senior living. Vanguard Health Systems and Ascension Saint Thomas Hospital are within close proximity for any medical needs. Additionally, there are various dining options such as True Food Kitchen and Sam's Sports Grill for enjoyable meals out. Nearby pharmacies like Walgreens and CVS Pharmacy ensure easy access to medications and healthcare supplies. For leisure activities, residents can visit beautiful parks like Sevier Park and Percy Warner Park or catch a movie at Regal Green Hills. Overall, this neighborhood provides a diverse range of services and amenities that cater to the needs of seniors looking for a comfortable and convenient living environment.

Hospitals

• Vanguard Health Systems (0.1 miles)
• Ascension Saint Thomas Hospital Cardiac Rehabilitation (2.8 miles)
• VA Hospital (3.5 miles)
• 8S Quiet Room (3.5 miles)
• Vanderbilt Rehabilitation Clinic, 3rd Floor (3.6 miles)
• VUMC 9 South (3.6 miles)
• Saint Thomas Heart - Saint Thomas Midtown Hospital (4.3 miles)

Restaurants

• McDonald's (0.6 miles)
• True Food Kitchen (0.9 miles)
• RH Courtyard Restaurant at RH Nashville (1.1 miles)
• Taco Bell (2.6 miles)
• Sam's Sports Grill (2.8 miles)
• bartaco 12 South (2.8 miles)
• Chick-Fil-A (3.2 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (3.2 miles)
• Walmart Pharmacy (3.3 miles)
• Walgreens (3.5 miles)

Theaters

• Regal Green Hills (1.1 miles)
• Belcourt Theatre (3.2 miles)
• Regal Hollywood ScreenX & RPX - Nashville (3.5 miles)

Physicians

• Stroke & Heart Attack Prevention Center (1.3 miles)
• Elite Sports Medicine (1.6 miles)
• Spencer A Haley, DDS (2.6 miles)
• Cardiovascular Surgery Associates (2.6 miles)
• Nashville Eye Center of St Thomas Hospital (2.7 miles)
• Tennessee Oral & Maxillofacial Surgeons (2.7 miles)
• Vision 1st (3 miles)

Places of Worship

• Calvary United Methodist Church (1.3 miles)

Parks

• Sevier Park (2.6 miles)
• Fannie Mae Dees Park (3.2 miles)
• Percy Warner Park (3.4 miles)
• Dog Park At The Fairgrounds (3.9 miles)
• Centennial Park (4.1 miles)
• Richland Park (4.2 miles)

Cafes

• Crieve Hall Bagel Co. (3.7 miles)
• Starbucks (4.1 miles)
• Starbucks (4.3 miles)
• Parlor Doughnuts (4.4 miles)
• Starbucks (4.7 miles)