Right at Home of Middle Tennessee in Murfreesboro, TN

Pros

• Michelle Thomas is reliable and goes above and beyond to represent Right at Home, with competent caregivers matched to clients’ needs and personalities.
• Right At Home is described as instrumental in obtaining the needed care, with staff praised as amazing and highly responsive.
• Jesse and Tony provided post-surgery care that made a big difference, making the recipient feel safe and cared for.
• The service is praised for politeness and on-time arrival.
• Caregivers are excellent and well acquainted with dementia care, going out of their way to provide the best possible care.
• Right At Home is regarded as a good option for senior care or disability, offering 24-hour care as needed.
• The company and its staff are professional, supportive, accommodating, and helpful to families.

Cons

• They were extremely disappointed to learn there was no one lined up to care for their mother with Parkinson's, and there had been zero communication to confirm the arrangements.
• They would not recommend Right at Home due to the poor management of the business.
• They report that on three separate occasions, caregivers failed to show up and there was no courtesy call.
• They describe a lack of communication and reliability from the company.
• Within a month, there were 12 different caregivers, none seemed informed about their duties, and some did not show up.
• They advise others to keep searching for a reliable home care provider.

Review

Right at Home of Middle Tennessee is best suited for families seeking flexible, in-home elder care with the option of around-the-clock support, especially when a loved one has dementia, Parkinson’s, or recent surgery and requires reliable caregivers who can adapt to changing needs. The program can deliver 24-hour care and demonstrates strength in caregiver competence, compassion, and responsiveness when the assignment is well-matched and well-managed. Families that want assurance of skilled, personable aides who can handle complex needs, including pet care arrangements and in-home recovery, will likely find value here. The agency’s strongest assets lie in the quality of individual caregivers and the capacity to mobilize help quickly when a crisis hits.

Those who may want to explore alternatives are precisely the ones who cannot tolerate gaps in service or frequent caregiver turnover. If a single, consistent caregiver is non-negotiable, or if a dependable, proactive communication channel is essential for ongoing planning, this agency may fall short at times. Prospective clients who require rock-solid scheduling, minimal last-minute changes, and a predictable routine should compare other providers. The reviews show a spectrum: capable, compassionate teams in many cases, but an undeniable thread of scheduling and communication fragility that creates real risk for families relying on steady, visible coverage.

On the plus side, when the assignment aligns, the benefits are persuasive. Several clients report caregivers who are thoughtful, well-informed about dementia and other chronic needs, and genuinely dedicated to safety and comfort. The ability to obtain 24-hour coverage translates into genuine peace of mind for families juggling work, travel, and caregiving from afar. Positive experiences frequently highlight staff who go beyond the basic tasks to support the whole household, ranging from dementia-friendly routines to coordinating with other community resources, resulting in a sense of dependable partnership during a vulnerable period.

The most significant drawbacks center on reliability and consistency. Multiple reviews recount missed visits and no courtesy calls, sometimes after direct conversations with the owner, which undermines trust and complicates families’ schedules and work commitments. Instances of twelve different caregivers within a short period, inconsistent guidance on duties, and a lack of clear, ongoing supervision create substantial uncertainty for long-term planning. For a loved one whose safety depends on regular monitoring and timely assistance, these gaps are not minor irritants but material barriers to secure, dignified care.

Despite these drawbacks, the pros can offset many concerns when the internal systems are strong. If a stable care team can be assigned, ideally with a primary caregiver or a small, consistent group, the high quality of care becomes the deciding factor. The agency’s capacity to tailor 24-hour plans, address dementia-specific needs, and deliver rapid support in an urgent situation is meaningful, and when paired with proactive management and clear escalation protocols, the overall package becomes compelling for families navigating recovery or progressive impairment at home.

The practical conclusion is clear: Right at Home of Middle Tennessee can be an excellent choice for in-home care if the arrangement is tightly designed from day one. Push for a dedicated care manager, insist on a fixed primary caregiver or a small stable team, and demand a written schedule with backup coverage in place. Require transparent, timely communication and rapid escalation processes for absences. If those guardrails cannot be guaranteed, or if a consistently reliable caregiver roster feels out of reach, exploring other home-care agencies or considering an assisted living option with on-site staffing may prove more dependable and less stressful in the long run.