Creekside Villas

Pros

• The facility is beautiful with spacious apartments and wonderful, caring staff.
• The campus is beautiful and the staff are upbeat and loving, making residents feel at home.
• Residents are well cared for and seem very happy.
• There are daily activities and a chef-prepared menu that residents enjoy.
• Creekside is a wonderful, family-oriented community with theater, bistro, pool table, and 24-hour nursing in a secure building.
• The apartments are nice and up to date, contributing to a welcoming living environment.

Cons

• Creekside's staff are described as horrible communicators who will sell incapacitated residents' accessories without consent, and the front office is unresponsive.
• The facility is consistently understaffed, with one CNA for twelve residents and limited nurse access.
• Personal items such as clothing, bedding, jewelry, and shoes frequently go missing with little accountability.
• There are numerous incidents of neglect and unsafe care, including an overnight nurse leaving a resident on the floor after a fall.
• Management is accused of breaking promises and failing to follow through with requested changes.
• Dietary offerings are criticized as inappropriate for elderly residents, with unsatisfactory meal selections.
• The memory care unit is described as a "hallway of forgotten souls" and care there is subpar.
• Overpayment refunds after move-out have not been issued despite months of promises and ongoing legal action.

Review

Creekside is described by many as a beautiful, welcoming campus with spacious, well-kept apartments and a range of amenities that make the setting feel like home. Several families speak of the campus as inviting and well-maintained, with features like a theater, bistro, pool table, and a busy calendar of activities. The dining experience is frequently highlighted in a positive light, with mentions of chef-prepared meals and a large dining room where residents seemed to enjoy the atmosphere. In the midst of all the beauty, some residents and families emphasize the warmth and caring nature of the staff. In particular, one caregiver named Rebekah made a lasting impression on a mom who was facing cancer, greeting her with care the moment she arrived and, according to family members, helping transform what felt like a daunting transition into a more comforting experience. For a time, that kind of personal attention and home-like care defined Creekside for some families, and they express gratitude for the compassion shown to their loved ones, especially during challenging health battles.

But the voice of Creekside is not uniformly celebratory. A number of reviews convey strong concerns about communication and overall governance. Several reviewers describe Creekside as difficult to reach or slow to respond to inquiries, noting that front-office staff would sometimes respond only when a matter involved discharging a loved one. The critique extends to the management of resident care, with complaints that promises or follow-through were inconsistent and that important information was not always conveyed clearly to families. Some reviewers feel misled during tours or promotions, expressing disappointment when expectations set before admission did not align with the reality inside the facility. The friction between what families were led to believe and what they experienced later is a recurring thread in these accounts.

Not far beneath the surface of the campus's beauty is a more troubling narrative about staffing and day-to-day care. Multiple reviewers report persistent understaffing, sometimes describing a ratio that seems insufficient for the number of residents in a given unit. There are anecdotes of minimal direct supervision - one caregiver for a dozen rooms - and reports that nurses are hard to reach or not readily available. In several accounts, families describe having to advocate aggressively to get attention for a loved one, and there are mentions of forgetfulness or delays in getting medical questions answered, even when a doctor's instructions were needed. The remediation of issues appears inconsistent, with some families feeling that management did not respond effectively to concerns raised over time.

The concerns extend to tangible, day-to-day protections and accountability. A number of reviews allege that personal items - clothing, bedding, jewelry, and shoes - were lost or misplaced, sometimes repeatedly, despite precautions like labeling items with names and room numbers. The frustration around missing belongings is compounded by stories of food and meal choices that families felt were inappropriate for residents' dietary needs, with criticism of menu selections and the overall quality of meals. Together, these items contribute to a broader impression of disorganization and gaps in accountability, especially in units like memory care where residents require consistent, attentive care.

Among the most severe and heart-wrenching claims are those of neglect or insufficient care that led to harm. Some reviews recount troubling events where residents experienced falls or health declines that were not promptly addressed, even after families brought concerns to staff or management. There are mentions of cameras being installed by families to document the situation, impressions of a "hallway of forgotten souls" in the memory care unit, and occasional praise for individual staff members who stood out for their care amidst broader systemic issues. In one particularly grave account, a family describes a rapid, tragic decline of a loved one after moving in, followed by criticism of management's handling of resources and communications, and questions about the facility's ability to provide adequate care.

Financial disputes add another dimension to the mixed experiences at Creekside. A notable review recounts a situation where a mother moved to independent care, gave a 30-day notice, and was told to pay for a full month with the promise of a refund for overpayment that never materialized. The family indicates they pursued legal action after months of unanswered calls and delays, and they note a correlated decline in staff numbers as the quality of care seemed to suffer prior to the move. This financial friction, coupled with ongoing staffing and care concerns, leaves some families questioning whether Creekside can deliver reliable continuity of care or adequately manage resident accounts and post-move refunds.

Despite the turmoil captured in many reviews, there are enduring affirmations from others who praise Creekside as a family-oriented, happy, and caring community. Several readers describe residents as happy and well cared for, and they emphasize the kindness and warmth of the staff. Some assert that Creekside offers a strong sense of community, with residents and staff appearing cheerful and engaged, and they recommend the facility for those seeking a home-like atmosphere with attentive caregiving. A few accounts echo that sentiment with renewed positivity - arguing that, when staffed well and managed effectively, Creekside can be a wonderful place to live, particularly when families feel welcomed and involved in their loved ones' daily lives.

In the end, Creekside emerges as a place of dualities: it is celebrated for its beauty, amenities, and the heartfelt care shown by some staff members, and it is scrutinized for inconsistent communication, staffing shortages, and serious questions about accountability and resource management. The strongest takeaway is that experiences at Creekside vary widely depending on the specific unit, the current leadership, and the particular staffmembers assigned to a resident. For families considering Creekside, the stories underscore the importance of thorough due diligence: asking pointed questions about staffing ratios, nurse access, daily routines, care plans, item safeguarding, dietary practices, and the facility's process for addressing concerns and refunds. Visiting with families who have navigated Creekside, requesting to meet with leadership, and requesting a clear outline of policies can help potential residents and their loved ones weigh the beauty and warmth the campus offers against the cautions raised in these diverse experiences.

This part of Murfreesboro, Tennessee offers convenient access to a variety of amenities that cater to the needs of senior residents. With several pharmacies located within a few miles, obtaining necessary medications and healthcare supplies is quick and easy. There are also a number of dining options nearby, ranging from fast food to sit-down restaurants, providing a diverse selection for meals. For those who enjoy outdoor activities, there are parks in close proximity where seniors can take leisurely walks or participate in recreational activities. Additionally, medical facilities and physicians' offices are within a reasonable distance, ensuring easy access to healthcare services when needed. Overall, the area provides a balance of convenience and opportunities for seniors to lead an active and comfortable lifestyle.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1 miles)
• US Pharmacy 001 (2.2 miles)
• Vanderbilt Health Clinic at Walgreens Murfreesboro (2.4 miles)
• Walgreens (2.4 miles)
• Kroger Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• McDonald's (0.9 miles)
• Taco Bell (1 miles)
• Sonic Drive-In (1.7 miles)
• Captain D's (2.2 miles)
• Sonic Drive-In (2.2 miles)
• McDonald's (2.3 miles)
• Cracker Barrel (2.4 miles)

Parks

• Barfield Crescent Park (2.2 miles)
• Old Fort Park (3.1 miles)
• Kids' Castle At Old Fort Park (3.1 miles)
• Cannonsburgh Village (3.4 miles)
• Stones River National Battlefield (4.8 miles)

Cafes

• Panera Bread (2.7 miles)
• Starbucks (2.7 miles)
• Just Love Coffee Cafe - The Fountains at Gateway (3.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5.3 miles)

Places of Worship

• Experience Community (3.2 miles)
• Trinity United Methodist Church (5.2 miles)

Hospitals

• Allergy & Asthma Center PC (3.3 miles)
• Uspi Mid State Endoscopy Center (4.7 miles)

Physicians

• Middle Tennessee Medical Group (3.4 miles)
• Stones River Medical Group (3.4 miles)
• TriStar Medical Group Family Physicians (3.8 miles)
• Bell Family Medical Center (4 miles)
• Family Practice Partners PC (4.3 miles)
• Vanderbilt Heart (4.4 miles)
• RAYUS Radiology (4.6 miles)