Creekside Villas in Murfreesboro, TN

Pros

• Creekside is praised for its beautiful facility and spacious apartments.
• The staff at Creekside are described as warm, friendly, and caring.
• Residents at Creekside are well cared for and seem very happy.
• Families express gratitude for the compassionate and home-like care provided by Creekside.
• Creekside's dining program features chef-prepared meals that residents enjoy.
• The Creekside campus offers engaging activities and a welcoming, home-like atmosphere.
• Creekside provides around-the-clock nursing and caregiving services that residents appreciate.

Cons

• One reviewer would not recommend Creekside for a loved one, alleging horrible communication, selling incapacitated individuals’ accessories without consent, and chronic understaffing with unresponsive front-office.
• The facility was described as always short-staffed, with as few as one CNA for 12 residents, making it hard to see a nurse or doctor.
• Personal items were frequently reported missing, including clothing, bedding, jewelry, and shoes.
• Meals were criticized as cold, of poor quality, and not meeting residents’ dietary needs.
• Management was described as unresponsive and failing to follow through on promises.
• There were serious safety concerns, including a nurse allegedly leaving a patient lying on the floor after a fall.
• Overpayment refunds were not issued, leading the family to initiate legal action against management.
• In memory care, the unit was described as under-resourced and not clean, with residents often dirty and disheveled.

Review

Creekside Villas in Murfreesboro is best suited for families seeking a beautiful, social, and well-appointed assisted living environment where daily life feels like a home hewn from a caring community. The campus shines with elegant common areas, spacious apartments, lively activities, and chef-driven dining that many residents and families note as a genuine strength. It works particularly well for residents who are active enough to participate in regular programming, value a strong sense of community, and want ready access to 24/7 nursing or caregiving staff. For couples and individuals who prioritize atmosphere, safety, and social engagement, Creekside offers a compelling, almost resort-like setting with a clearly visible emphasis on comfort and companionship.

Those who may want to consider alternatives are those with very high needs for constant, highly individualized supervision or advanced, specialized memory care. Several reviews flag ongoing concerns about staffing levels and availability of nursing or doctor access, especially in peak times, which can be problematic for residents requiring meticulous, around-the-clock oversight. Memory care, particularly for more complex cases, appears to present resource gaps for some families, and that can make a difference in outcomes. Families prioritizing seamless communication, unwavering staff consistency, or crystal-clear accountability around care decisions may find themselves weighing Creekside against other communities with a tighter track record in those areas. Price sensitivity and refund disputes also surface in the feedback, suggesting caution for those who must tightly manage financial terms.

On the positive side, Creekside earns strong marks for its tangible assets. The facility’s beauty is more than cosmetic; residents consistently appear comfortable and relaxed in well-maintained spaces. Apartments tend to be described as roomy and up-to-date, with a campus layout that supports autonomy and easy access to common amenities. The staff generally comes across as warm, patient, and dedicated, delivering what families characterize as compassionate care and genuine kindness. The dining experience stands out for many, with a chef-driven menu and dining rooms that feel social and inviting. The combination of aesthetic appeal, a full slate of daily activities, and a family-oriented staff culture creates a persuasive sense of home for residents who thrive in a vibrant, engaging setting.

Yet the downsides cannot be dismissed. Understaffing is a recurring theme in several accounts, sometimes accompanied by turnover that disrupts continuity of care and makes it harder to build a stable picture of a resident’s needs. Communication gaps are another pointed critique; families report delays, unanswered questions, and frustration when trying to reach the right person for updates. Items go missing at times, a sign that operational discipline needs strengthening. There are pointed, specific cautions about the memory care unit and its resource allocation, with some families feeling that expectations about safety, cleanliness, and responsiveness were not consistently met. Finally, disputes about billing and refunds, such as an extended 30-day notice charge without timely refund, signal that financial clarity and follow-through are essential conversation starters before committing.

The key question becomes whether Creekside’s strengths justify the risks for a given loved one. For families prioritizing a gracious, activity-rich environment, where meals, social programming, and around-the-clock caregiving are meaningful quality-of-life drivers, Creekside presents a strong match. The community’s pros, attractive surroundings, engaged staff, robust nursing support, and a lively calendar, can offset many concerns if staffing is stable and communication channels are fortified. However, for those whose care needs are highly intensive, who demand flawless, proactive communication, or who require frictionless handling of personal belongings and finances, Creekside will demand vigilant oversight and frank conversations about service levels and accountability.

In practical terms, prospective residents should approach Creekside with a concrete checklist. Insist on a clear staffing plan that shows ratios by shift, access to on-call clinicians, and a protocol for urgent medical needs. Request a tour of the memory care area with specific questions about staff training, daily routines, and how incidents are documented and addressed. Discuss and document pick-up and delivery of personal items, laundry, and room cleanliness standards. Tie expectations to a written care plan, a transparent pricing schedule, and a timeline for any promised changes in staffing or management. If these elements align with what a family needs, Creekside offers a compelling combination of beauty, warmth, and care that makes it worth prioritizing in the decision process.

This part of Murfreesboro, Tennessee offers convenient access to a variety of amenities that cater to the needs of senior residents. With several pharmacies located within a few miles, obtaining necessary medications and healthcare supplies is quick and easy. There are also a number of dining options nearby, ranging from fast food to sit-down restaurants, providing a diverse selection for meals. For those who enjoy outdoor activities, there are parks in close proximity where seniors can take leisurely walks or participate in recreational activities. Additionally, medical facilities and physicians' offices are within a reasonable distance, ensuring easy access to healthcare services when needed. Overall, the area provides a balance of convenience and opportunities for seniors to lead an active and comfortable lifestyle.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1 miles)
• US Pharmacy 001 (2.2 miles)
• Vanderbilt Health Clinic at Walgreens Murfreesboro (2.4 miles)
• Walgreens (2.4 miles)
• Kroger Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)

Restaurants

• McDonald's (0.9 miles)
• Taco Bell (1 miles)
• Sonic Drive-In (1.7 miles)
• Captain D's (2.2 miles)
• Sonic Drive-In (2.2 miles)
• McDonald's (2.3 miles)
• Cracker Barrel (2.4 miles)

Parks

• Barfield Crescent Park (2.2 miles)
• Old Fort Park (3.1 miles)
• Kids' Castle At Old Fort Park (3.1 miles)
• Cannonsburgh Village (3.4 miles)
• Stones River National Battlefield (4.8 miles)

Cafes

• Panera Bread (2.7 miles)
• Starbucks (2.7 miles)
• Just Love Coffee Cafe - The Fountains at Gateway (3.7 miles)
• Starbucks (4.9 miles)
• Starbucks (5.3 miles)

Places of Worship

• Experience Community (3.2 miles)
• Trinity United Methodist Church (5.2 miles)

Hospitals

• Allergy & Asthma Center PC (3.3 miles)
• Uspi Mid State Endoscopy Center (4.7 miles)

Physicians

• Middle Tennessee Medical Group (3.4 miles)
• Stones River Medical Group (3.4 miles)
• TriStar Medical Group Family Physicians (3.8 miles)
• Bell Family Medical Center (4 miles)
• Family Practice Partners PC (4.3 miles)
• Vanderbilt Heart (4.4 miles)
• RAYUS Radiology (4.6 miles)