Convenient Living

Pros

• The staff is very responsive and friendly.
• They answered all questions and gave a thorough tour.
• They invited visitors back for lunch to try the food.
• Janet Brown and her team at Harmony at Victory Station provided exceptional care.
• The secured unit allowed the family to visit and spend quality time with their loved one again.
• The facility is beautiful and the residents and employees seemed friendly and happy.
• The food is amazing and residents enjoy visiting with everyone.
• Virginia conducted the tour, answered questions, and offered thoughtful considerations.

Cons

• The front desk is frequently unmanned, and the published contact number rings to nowhere.
• Pull cords in independent living are answered only if someone is available, per the contract.
• Rent has increased every six months for two years, from $3,100 to $4,800 for the same unit.
• Memory care is described as bottom of the barrel, with neglect and periods of poor hygiene.
• A nurse allegedly used morphine to restrain a resident, prompting state involvement.
• Management is described as fake and unresponsive, with incidents never reported to families.
• Food quality in memory care is criticized as leftovers and burnt items, with residents not receiving adequate meals.
• After the pandemic, front desk coverage was reduced, raising safety and accessibility concerns.
• Contracts and corporate communications are perceived as not honoring requests, such as waiving notice periods.
• The facility is portrayed as unsafe and uncaring, with reviewers calling it a nightmare and not worth considering.

Review

Harmony at Victory Station appears in these accounts as a place that inspires strong, sometimes contradictory, reactions. On one hand, many visitors write glowingly about the warmth of the staff, the beauty of the facility, and the sense of community that seems to bloom during tours, lunches, and regular visits. Several reviewers note that the staff are responsive, friendly, and patient, and they repeatedly mention how well they were treated during tours or while their loved ones were settled in. The building itself is described as attractive, with upstairs rooms that are comfortable and well maintained, and even though some would prefer first-floor assisted living options, the overall impression is that Harmony has a welcoming environment, with residents who appear content and engaged.

A prominent thread in the positive reflections centers on Janet Brown and, more broadly, the Harmony team. One reviewer offers a heartfelt thank you to Janet and her team, expressing a belief that their exceptional care was pivotal to their dad's health and happiness. They describe a before-and-after arc: a home situation that had become unbearable was stabilized once their father was settled into the secured unit, which then allowed the family to visit and spend meaningful time together again. Janet is praised for patience - answering countless questions and connecting the family with additional resources when needed - and the reviewer emphasizes that Harmony's compassion and dedication truly made a difference. Related testimonials echo this sentiment, with others highlighting how the staff's kindness and the food, tours, and community atmosphere left a lasting positive impression.

Others recount similarly positive experiences tied to individual staff members and the look of the facility. Virginia's tour is singled out for thoughtful guidance and practical considerations, with compliments about a beautiful facility and residents and employees who seemed friendly and happy. The sense that prices for a high-quality option align with the value offered is noted as a practical aside, suggesting that prospective residents should weigh their needs against what Harmony provides. Across multiple anecdotes, the staff and residents are described as friendly and engaging, the food described as appealing, and the activities and outings cited as a meaningful way to stay busy and connected. Some reviewers even mention personal moments of comfort during visits, such as meeting residents and getting acquainted with them, facilitated by attentive staff during their tours or agency visits.

Several reviewers focus on the social and living experience in more detail. Statements like "Food and service is excellent and activities and outings keep me busy," along with praise for the apartment and balcony, paint a picture of a lively place where residents form friendships and participate in a full calendar of events. The sentiment is reinforced by comments about staff going the extra mile to make newcomers feel welcome - "really nice staff. Made me comfortable. Even though I was agency they helped me get to know the residents." A special nod goes to memory care staff, with mentions of individual team members - Ethel, Izzy, Alicia, Makenzie, Shonda, and Tracey - being described as exemplary and among the best contributors to the daily quality of life for residents.

Against these broader positive threads, a different, more cautionary chorus runs through the reviews. A number of reviewers warn would-be families to steer clear, citing problems with front desk coverage and communication. They report that no one is ever at the front desk, with a listed phone number that rings to nowhere; even scheduled meetings with staff can feel difficult to arrange because staff seem hard to locate. Independent living residents' pull cords are described as being answered only "if someone is available," which contradicts expectations set by contract language. Most troubling for some families are the financial and governance concerns: repeated rent increases - in one case, a jump from about $3,100 to $4,800 for the same apartment over roughly two years - are mentioned as a strain and a point of frustration for residents who may be coping with limited mobility and increased care needs. These reviewers insist that such practices warrant caution and careful reading of contracts before committing.

The most severe and explicit criticisms appear in accounts that describe significant caregiving failures and governance shortcomings. One family, writing from a deeply personal place, describes a mother's experience in Murfreesboro that they characterize as "bottom of the barrel" in memory care, including troubling claims of neglect - such as weeks with inadequate showering or personal care, mold in undergarments, and severe weight loss from 130 pounds down to 68 pounds in the last weeks of life. They also allege that a night nurse engaged in medically inappropriate restraint using morphine, that state authorities were involved, and that the facility did not fire the nurse involved. This account includes praise for a few individual staff members but condemns management as fake or ineffective, with disgruntled observations about the general manager and the health director. The tone is deeply alarmed, and the reviewer suggests that the facility failed to provide the level of care their loved one deserved despite a lengthy relationship with Harmony.

A second extensive family narrative runs in parallel, detailing a four-year residence that began well but deteriorated as management and corporate ownership changed hands. They describe a shift from a front desk staffed 24/7 to a desk only open from 9 a.m. to 9 p.m., with 24-hour support no longer guaranteed. Food quality and dining service reportedly declined, and the rent continued to rise far beyond expectations set during the move-in period. The family recounts repeatedly offering to coordinate with corporate to accommodate their mother's health needs - especially when she needed skilled care and a shorter notice period for relocation - but they allege that management and corporate did not respond in a timely or effective way. They stress how this shift impacted their ability to keep their mother safe, especially as ambulances were needed at night and they were concerned about access to the building. They describe the director as repeatedly promising to relay information to corporate, only to fail to follow through, culminating in a sentiment that corporate responsiveness was lacking and that their mother's health and stability did not matter as much as contract terms and administrative processes.

Taken together, these reviews sketch a complex portrait of Harmony at Victory Station. Many families point to compassionate, client-centered care, beautiful surroundings, and staff who welcome visitors, nurture social connections, and provide meaningful engagement for residents with activities and good meals. They highlight positive names and personal interactions that made a real difference in daily life and in the trajectory of loved ones' well-being. Yet equally persistent are the voices that challenge the organization on operations, governance, and financial practices, with concerns about front-d desk coverage, contract terms, care consistency, and responsiveness from corporate leadership. The mix of praise and alarm reflects a community actively engaging with Harmony as a long-term care home - some finding it a haven of support and warmth, others recognizing pressure points where families feel misled or underserved. In all, Harmony at Victory Station emerges as a place of real warmth and real contention, where individual experiences hinge on who you encounter, which unit you're in, and how your family navigates care, communication, and the ever-present question of sustainable, compassionate support.

This section of Murfreesboro, Tennessee offers a convenient and diverse range of amenities for seniors looking to relocate. With several dining options such as Taco Bell, McDonald's, and Cracker Barrel within close proximity, residents can enjoy easy access to a variety of meal choices. Additionally, there are multiple pharmacies nearby including Walgreens and CVS Pharmacy, ensuring convenient access to necessary medications and healthcare supplies. For medical care, there are several physician offices and hospitals in the area such as TriStar Medical Group Family Physicians and Allergy & Asthma Center PC. Nearby parks like Kids' Castle At Old Fort Park offer opportunities for outdoor recreation and relaxation. Places of worship such as Experience Community and Trinity United Methodist Church provide spiritual support for individuals seeking community connections. Overall, this part of Murfreesboro provides a well-rounded environment for seniors to consider for their next chapter in life.

Restaurants

• Taco Bell (1 miles)
• McDonald's (1 miles)
• Toots West (1.3 miles)
• McDonald's (1.7 miles)
• Captain D's (1.7 miles)
• Sonic Drive-In (1.8 miles)
• Cracker Barrel (2.2 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• US Pharmacy 001 (1.5 miles)
• Vanderbilt Health Clinic at Walgreens Murfreesboro (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.9 miles)

Cafes

• Panera Bread (2.6 miles)
• Just Love Coffee Cafe - The Fountains at Gateway (3.5 miles)
• Starbucks (4.3 miles)
• Starbucks (5 miles)

Physicians

• TriStar Medical Group Family Physicians (2.9 miles)
• Stones River Medical Group (4 miles)
• Middle Tennessee Medical Group (4 miles)
• Bell Family Medical Center (4.4 miles)
• Family Practice Partners PC (4.9 miles)
• Vanderbilt Heart (4.9 miles)
• RAYUS Radiology (5 miles)

Hospitals

• Allergy & Asthma Center PC (3.1 miles)
• Uspi Mid State Endoscopy Center (5.1 miles)
• Ecmo Advantage (5.3 miles)

Parks

• Kids' Castle At Old Fort Park (3.4 miles)
• Old Fort Park (3.4 miles)
• Barfield Crescent Park (3.8 miles)
• Cannonsburgh Village (3.9 miles)
• Stones River National Battlefield (4.1 miles)

Places of Worship

• Experience Community (3.8 miles)
• Trinity United Methodist Church (5 miles)