Touching Hearts at Home - Milan, TN

Pros

• Amy provides very caring and professional care; she is consistently on time, fulfills her duties, and is pleasant to have during visits.
• TouchingHearts is described as friendly, loving, and caring toward both clients and staff, with fair treatment and readily available support.
• Donna and Steve are highlighted as the best people to contact for these services; Steve is warm, compassionate, and genuinely cares about clients and employees, listening to concerns and ensuring appropriate caregiver matches, with replacements provided promptly when needed.
• The reviewer would definitely recommend TouchingHearts and rates the company highly, giving five stars.

Cons

• A couple of caregivers did not work out for the reviewer.

Review

Amy stands out in this care experience with a level of attentiveness and professionalism that is hard to match. The reviewer highlights very caring and professional assistance delivered by Amy, noting that she is always on time, reliably fulfills her duties, and is a pleasure to have during every visit. This combination of punctuality, dependable service, and a warm, pleasant presence creates a sense of trust and comfort for the person receiving care.

Beyond the individual caregiver, the overall experience with TouchingHearts is described as consistently positive from day one. The company is portrayed as embodying a culture of friendliness, love, and genuine care that extends not only to clients but also to the staff who work there. The reviewer emphasizes fairness and a readiness to help, underscoring that team members are available whenever needed. This pervasive sense of support and fairness builds confidence in the organization as a whole, rather than just in isolated instances of good care.

In discussing who to speak with about obtaining these services, Donna and Steve emerge as standout figures. The reviewer explains that, while they explored multiple providers, Steve stood out during the initial conversations. He is described as warm, compassionate, and charming, with a clear outward display of genuine care for both clients and employees. The impression is that Steve takes the time to listen to issues, understand concerns, and determine precisely what the client wants, needs, and expects from a caregiver. This empathetic, client-centered approach is highlighted as a key differentiator.

The process of caregiver matching and adjustment also receives high marks. After hiring TouchingHearts, the reviewer encountered a few caregivers who did not work out, but Steve responded promptly by listening to the reasons and arranging a replacement the very next day. This ability to respond swiftly to feedback and ensure a better fit demonstrates a commitment to seamless service and patient satisfaction. It underscores the company's flexibility and willingness to take corrective action to maintain high standards of care.

Overall, the experience culminates in a strong, lasting sense of satisfaction. The reviewer states that things couldn't be more perfect now and affirms a definite willingness to recommend TouchingHearts to anyone seeking this type of assistance for a loved one. The sentiment is reinforced by a clear expression of trust and a high rating, explicitly describing TouchingHearts as a five-star company. This combination of compassionate care, reliable responsiveness, and proactive problem-solving creates a compelling narrative of excellence.

Taken together, the reviews paint a cohesive picture of a care company that prioritizes compassionate, reliable, and personalized service. Amy is praised for direct care excellence, while the broader team - led by Donna and Steve - appears to embody a caring, client-first philosophy, strong communication, and readiness to adapt swiftly to changing needs. For families seeking dependable support for loved ones, the message is clear: TouchingHearts delivers thoughtful, attentive care and stands ready to adjust when needed, all within a framework of fairness and accessibility.

This part of Milan, Tennessee offers a variety of healthcare options including physicians, hospitals, and pharmacies within close proximity. The area features Integrity Clinical Research and several other medical facilities for your healthcare needs. Additionally, there are various dining options such as Subway and Rhodes Family Diner nearby for convenient meals. Places of worship like Salem United Methodist Church are available for spiritual support, while parks like Medina City Park provide opportunities for outdoor recreation. Overall, this neighborhood provides a mix of essential services and amenities that may cater well to seniors looking for a comfortable living environment with access to necessary resources.

Physicians

• Integrity Clinical Research (0.5 miles)
• Nash Nathan, DDS (0.6 miles)
• Kenneth H Tozer II, MD (1 miles)
• Jackson Clinic Of Milan (1 miles)
• Primary Care Center (10.1 miles)
• Stat Allergy Clinics (10.5 miles)
• Jackson Clinic Of Humboldt (10.6 miles)

Hospitals

• Jackson Madison Hospital (1 miles)
• West Tennessee Healthcare Milan Hospital (1 miles)
• Sports Plus Rehab Centers Trenton (9.9 miles)
• Gibson General Hospital (10.1 miles)
• Humboldt Medical Center (10.4 miles)

Pharmacies

• Fred's (1.2 miles)
• Walgreens (1.4 miles)
• Family Pharmacy Milan (1.4 miles)
• Good Neighbor Pharmacy (1.5 miles)
• Hometown Pharmacy of Medina (8.4 miles)
• CVS Pharmacy (9.8 miles)
• Eddie's Pharmacy (9.8 miles)

Restaurants

• Subway (1.3 miles)
• Rhodes Family Diner (8.4 miles)
• El Sombrero (9.1 miles)
• Jack's (9.7 miles)
• Sonic Drive-In (9.7 miles)
• Pizza Hut (9.8 miles)
• McDonald's (9.8 miles)

Places of Worship

• Salem United Methodist Church (1.5 miles)
• Southern Baptist Convention (6.6 miles)
• Howse Baptist Church (6.9 miles)
• Southern Baptist Convention (7.3 miles)
• Faith Baptist Church (8.8 miles)
• Lighthouse Of Worship Ministry (8.9 miles)
• Grace Fellowship Church (9.4 miles)

Parks

• Medina City Park (8.2 miles)
• Dyer City Park (16.4 miles)

Cafes

• Tea Time A British Touch (10.5 miles)

Transportation

• Ryder Truck Rental (10.6 miles)
• U-Haul Neighborhood Dealer (10.7 miles)