Kay's Boarding Home

Pros

• The staff were nice.
• The sister seems happy and tries to help other patients.
• It was the best option for her situation.
• Adam is highly regarded by the mother-in-law.
• The facility is kept clean.
• The meals looked and smelled really good.
• The rooms are clean, though small and two to a room.
• The mother-in-law appeared to be well cared for during her stay.
• The family is grateful they could bring their mother home to be spoiled and cared for.
• Overall, four stars were given for the good aspects (staff, meals, and facility).

Cons

• Pam is perceived as hateful or burnt out, and she makes residents miserable.
• Residents consistently report negative behavior from Pam.
• A staff member named Kay Knight is accused of diverting prescription narcotics and stealing them from residents.
• The facility's in-house staff problems undermine its ability to earn a decent review.
• There are few resident activities, possibly due to limited space, and rooms are cramped (two per room).

Review

The overall impression of the facility is a mix of clean, orderly spaces and a ring of warmth from some staff, with real sentiment behind the words. The reviewer notes that the building itself felt clean and well maintained, and they acknowledge that, like any healthcare setting, there are both good workers and others who aren't as strong. For their sister, who is the reviewer's spouse, the place seemed to be the best option given her situation, which matters a lot when choosing care away from home.

A central thread in the account is the family's sense of being constrained by circumstance. The mother-in-law had to be placed there due to pressing life concerns, and distances between the family and the facility - about an hour and a half of travel - made regular visits challenging. When they did visit, the mother-in-law would beg to be discharged. The reviewer mentions that the stories she told could be dramatic, so they choose not to repeat them in detail, but the emotional toll is clear. Eventually, as life circumstances improved, the family brought her home, where she is happier and more at ease, and the reviewer is grateful for that.

Within the facility, certain staff members stood out in positive ways. The mother-in-law formed a strong attachment to a staff member named Adam, who was highly appreciated and spoken of with fondness by both the patient and her family. In contrast, the reviewer expressed frustration with a staff member named Pam, whom they described as either unkind or burnt out. The sentiment from several residents echoed the reviewer's impression, suggesting Pam's attitude or energy affected the day-to-day atmosphere. The reviewer, who has spent their career in healthcare, emphasizes that residents deserve to be surrounded by happy, engaged people. Beyond interpersonal dynamics, the facility was described as clean, with meals that smelled and looked appealing. Rooms were small, typically two to a room, and there seemed to be fewer activities - perhaps a consequence of limited physical space - but the care received on a day-to-day basis gave some reassurance to the family.

The review also reveals tension around the mother-in-law's sense of privacy and how she was spoken about by staff. She felt that she was being talked about behind her back, and the family explains that the patient had been told they would "try" to visit, which she interpreted as a lack of commitment. The family doesn't take offense; rather, they use the moment to reflect on their own beliefs about judgment and perspective, noting that others don't know the full story. Despite these complicated moments, the reviewer still assigns four stars overall, crediting the staff who treated their mother with kindness, the meals, and the overall facility conditions. They contend that the good staff and the good aspects should not be tarnished by the behavior of the few who fell short.

A troubling note appears toward the end of the account, shifting the tone toward a more urgent accusation. The reviewer claims there was a "trouble maker" on the premises who was allegedly involved with prescription narcotics that she did not have prescriptions for, including allegations of stealing them from residents. They name a staff member as Kay Knight (or Kay Knight-Knight) and urge the facility to address in-house issues with staff to improve reviews overall. This claim casts a darker shadow over the narrative, highlighting concerns about safety, security, and the integrity of medication management. Because these are serious accusations, they're framed as allegations within the review rather than verified facts, underscoring the need for proper internal investigations and accountability.

Taken together, the account presents a nuanced portrait of a care facility that can be a meaningful place for loved ones, especially when supported by compassionate, reliable staff and a well-run environment. The clean environment, the quality of meals, and the moments of genuine care from individuals like Adam help offset the more difficult interactions with Pam and the unsettling assertion about medication handling. The family's gratitude for being able to bring their mother back home - a place where she can be spoiled and feel special in her final years - remains a strong throughline. At the same time, the account calls for vigilance and improvement: better support for overworked staff, clearer communication with residents and families, and decisive action to address any alleged misconduct so that the reputation of the facility can reflect the full range of experiences from patients and families alike.

In the end, the reviewer's message blends relief with concern. They appreciate the parts of the experience that offered comfort and continuity - cleanliness, decent meals, some caring staff, and safe, loving family time at home - while urging the leadership to address problematic behavior and potential safety issues within the team. The hope is that by tackling these internal problems, the facility can deliver consistently positive experiences across all residents, ensuring that the good staff are supported and that no one feels unsafe or undervalued. The gratitude for the care that was delivered remains intact, tempered by a clear call for accountability and improvement where it is due.

This part of McMinnville, Tennessee offers a variety of amenities that may be appealing to seniors looking for a peaceful and convenient living environment. With several places of worship nearby, including Christ United Methodist Church and Arlington Church of Christ, residents have options for spiritual fulfillment. Additionally, there are numerous dining options within a short distance, such as Nana's Kountry Kupboard and Ming's Buffet & Grill, providing easy access to delicious meals. The presence of pharmacies like Walgreens and Sullivan's Hometown Pharmacy ensures easy access to necessary medications and healthcare services. Nearby parks like River Front Park offer opportunities for outdoor recreation and relaxation. For medical needs, there are reputable physicians like Southeast Eye Specialist and Pioneer Pediatrics in the vicinity, as well as Middle Tennessee Surgical Care hospital for any emergencies. Overall, this area provides a convenient and well-equipped setting for senior living in McMinnville.

Places of Worship

• Christ United Methodist Church (0.1 miles)
• Calvary Baptist Church (0.8 miles)
• McMinnville Seventh Day (1.1 miles)
• Arlington Church of Christ (1.1 miles)
• Pioneer Community Baptist Church (1.4 miles)
• First Presbyterian Church (1.5 miles)
• North Hills Chr-God-Prophecy (2 miles)

Restaurants

• Nana's Kountry Kupboard (0.3 miles)
• Papa John's Pizza (0.3 miles)
• McDonald's (0.3 miles)
• Taqueria Albertos (0.3 miles)
• Taco Bell (0.4 miles)
• Saki (0.4 miles)
• Ming's Buffet & Grill (0.4 miles)

Pharmacies

• Walgreens (0.3 miles)
• Stewarts Pharmacy (0.4 miles)
• Sullivan's Hometown Pharmacy (0.5 miles)
• Walmart Pharmacy (0.7 miles)
• Stacy's Wellness Pharmacy (0.9 miles)
• Walgreens (1.1 miles)
• Kroger Pharmacy (1.7 miles)

Physicians

• McMinnville Hearing Center (0.7 miles)
• Pinnacle Dermatology- McMinnville (0.9 miles)
• McMinnville Oral Surgery (1 miles)
• Southeast Eye Specialist (1.3 miles)
• Jimmie D. Woodlee, MD (1.6 miles)
• Pioneer Pediatrics - Melinda R Harper MD (1.6 miles)
• Namaste Obgyn (1.7 miles)

Parks

• Mc Minnville Parks & Rec Department (1.1 miles)
• River Front Park (1.5 miles)
• Rock Island State Park (10.5 miles)

Hospitals

• Middle Tennessee Surgical Care (1.6 miles)
• Mcminnville Dialysis Clinic (1.9 miles)
• Amburgey, John W, DDS Add to Favorites (3 miles)

Transportation

• U-Save Auto Rental (3 miles)
• Warren County Memorial Airport (RNC) (3.6 miles)
• U-Haul (17.8 miles)

Cafes

• Short Mountain Distillery (14.5 miles)
• Old Times Cafe (17.8 miles)