Asbury Inc.

Pros

• The staff at Asbury Place Maryville were kind and went above and beyond to assist a stranger in need.
• Clarissa offered immediate help and hospitality after hours.
• Tammy provided a fast charge and ensured the driver would not be stranded.
• The night shift nurse was amazing, with a wonderful and endearing personality.
• Valerie Gorman was thorough, attentive, and kept families informed.
• Susan's care made residents feel at home.
• The Maryville community was welcoming, with residents and staff being friendly and helpful.
• The Waters of Maryville offers an awesome view of the Smokies and ample sunlight, creating a cheerful environment.

Cons

• One reviewer called it a horrible example of a healthcare facility and said staff treated their father like garbage.
• A reviewer described the place as very run down.
• A reviewer said the room was always disgusting, had ants, and the patient was never changed or turned.
• A reviewer mentioned the patient developed a bed sore in two months, described as horrifying.
• A reviewer stated the smell was not pleasant and the food did not meet expectations.
• A reviewer reported constant reports of abuse coming from the facility.
• A reviewer said they would not recommend going to Asbury.
• A reviewer described feeling abandoned during the pandemic with staff leaving and residents locked in their rooms for over a year.

Review

What emerges from the many comments about Asbury Place Maryville - and its related name The Waters of Maryville in several posts - is a picture of a place that inspires strong loyalties and equally strong concerns. On one hand, there are heartfelt stories of staff kindness, responsive care, and a sense of community that makes residents feel cherished. On the other hand, there are sharp criticisms about neglect, cleanliness, and the quality of care at different times, sometimes attributed to leadership changes, pandemic pressures, or inconsistent day-to-day practice. Taken together, the notes present a facility that feels like a living, evolving community where feelings about the experience depend very much on who you ask and when.

One of the most vivid positive memories centers on an everyday act of compassion from two staff members one Friday evening. A delivery driver - new to the job and with a dead cell phone - found the first office door locked after 5 pm. Clarissa appeared at the doorway, offered help with warmth, and invited him inside despite the hour. She quickly put him at ease, offered a seat in the waiting area, and provided something to drink. Most striking was the way she treated a stranger in a bind, saying it was "no bother at all" and assuring him his phone would be charged. When Tammy joined, she diagnosed the real problem as a bad charging cord and provided a new plug and cord to fast-charge the phone, even insisting that the driver take the charger so he wouldn't be stranded again. The two stayed with him until he had enough battery, ensuring he could get back on route. The driver credits that encounter with potentially saving his job and notes the staff's generosity as a powerful sign of the kind of care the community can offer when it's at its best.

Beyond this standout instance, several accounts speak to a welcoming environment and attractive surroundings. A portion of the community praises the Maryville location for its views of the Smokies, abundant sunlight, and a campus layout that feels open and friendly. The proximity of the Bistro and the general sense that residents, families, and staff share a warm, approachable attitude create a sense of home for many. In particular, visitors recount nurses and aides who were attentive and caring, with one night-shift nurse described as amazing when visiting a mother. The sentiment toward staff is often reinforced by notes of gratitude toward leadership that is perceived as working to improve the experience for both residents and their families, including references to a new director who is "working hard to make things better for the staff and residents."

Several reviews highlight a culture of communication and responsiveness that many families deeply value. Valerie Gorman is singled out repeatedly as a capable and empathetic point of contact who helped keep families informed and involved. Statements describe her as the weekend supervisor who answers questions promptly, listens carefully, and provides reassurance. Other named staff - Sally, Heather, Jennifer, Lita, Frog - are mentioned as going "above and beyond" in caring for loved ones and helping families feel at ease. For some families, these interactions translate into a strong sense of peace of mind, especially for those juggling caregiving from out of state or managing transitions in care.

But the same collection of memories cannot dodge the darker, more critical voices. A not-insignificant portion of the notes contain stark warnings about neglect, poor conditions, and mistreatment. One post bluntly labels the facility as "a horrible example of a Healthcare facility," recounting a father with Parkinson's who was left unfed and unturned, with a bed sore so severe that hospice staff were shocked by what they saw. Descriptions of odors, ants, dirty rooms, and inadequate turning and care accompany this narrative, along with explicit advice not to place loved ones there. Another family reports a different experience: initial good care during earlier months, followed by a painful deterioration during the pandemic when staff became scarce and residents were confined to rooms for a long period, culminating in a sense of abandonment when the patient was later transferred to an ER and then left behind in the facility.

The middle ground between praise and concern is also evident in how families describe leadership and accountability over time. Some notes point to improvements under new leadership and better communication with families. Yet other entries recount a sense of inconsistency - claims that the facility had been "very run down" or that engagement with care teams could be intermittent. There are stories of responsive, compassionate care from some staff members alongside others who appear to have fallen short of expectations. Several reviewers recount a pandemic-era experience in which loved ones felt neglected after the initial surge of good will, and one person even notes being asked to leave for vaping, highlighting how strict rules and enforcement can become points of tension in a facility trying to navigate complex situations.

In the broader arc of these reflections, the community around Asbury Place Maryville/The Waters of Maryville feels like a microcosm of a larger care landscape - where genuine kindness from individual staff members can stand in sharp relief against systemic pressures and episodic lapses in care. The facility is described as a place with real potential: attractive surroundings, a sense of community among residents, and dedicated employees who can and do make a meaningful difference in people's lives. At the same time, the recurring critiques - about cleanliness, turning and feeding practices, and the quality and consistency of care - serve as a reminder that improvements are not guaranteed and that residents and their families will continue to judge the experience against their most challenging moments. The stories paint a complex picture: a place that can feel like home to some and a source of profound concern to others, depending on who is caring for whom and when.

This part of Maryville, Tennessee is a well-equipped and convenient area that offers a variety of resources for seniors. With multiple hospitals, physicians' offices, and pharmacies in close proximity, residents can easily access healthcare services. Additionally, there are parks nearby for leisurely strolls and outdoor activities. Several dining options, including popular chains like Cracker Barrel and Chick-Fil-A, provide convenient meal choices. For those who enjoy cultural activities, there are cafes and a theater within a reasonable driving distance. Places of worship are also accessible for spiritual needs. Overall, this neighborhood offers a mix of essential amenities and recreational opportunities that can cater to the needs and interests of seniors looking for a comfortable living environment in Maryville.

Hospitals

• Blount Memorial Hospital (1 miles)
• Summit Medical Group (1.8 miles)
• Blount Memorial Hospital Medical Fitness (2.1 miles)
• Blount Memorial Hospital (2.1 miles)
• The Atrium Cafe at Blount Memorial (2.2 miles)
• Blount Memorial Hospital (4 miles)
• Peninsula Hospital (9.3 miles)

Physicians

• AccuQuest Hearing Centers (1.2 miles)
• Campbell, Cunningham, Taylor & Haun (1.7 miles)
• Tennessee Cancer Specialists (1.9 miles)
• Tennessee Nephrology Clinic (2 miles)
• Blount Memorial Breast Health Center (2 miles)
• Summit Medical Group (2.3 miles)
• Appalachian Center For Women PC (2.4 miles)

Pharmacies

• Blount Discount Pharmacy (2 miles)
• Blount Discount Pharmacy (Gill Street) (2.7 miles)
• Walgreens (2.9 miles)
• Walmart Pharmacy (3.9 miles)
• Blount Discount Pharmacy (Montgomery Lane) (4.2 miles)
• Kroger Pharmacy (4.3 miles)
• CVS Pharmacy (4.3 miles)

Parks

• Sandy Springs Park (3.5 miles)
• Lakeshore Park (11.6 miles)
• Foothills Parkway To Pigeon Forge (12 miles)

Restaurants

• Cracker Barrel (3.7 miles)
• Blaze Pizza (3.7 miles)
• Chick-Fil-A (3.8 miles)
• Aubrey's (3.9 miles)
• Taco Bell (4.2 miles)
• Petro's Chili & Chips (4.7 miles)
• McDonald's (4.9 miles)

Transportation

• TYS Parking Garage (4.8 miles)
• National Car Rental (4.8 miles)
• Tac Air (4.8 miles)
• McGhee Tyson Airport (TYS) (4.8 miles)

Cafes

• Starbucks (4.8 miles)
• Starbucks (10.6 miles)
• Kbrew (12.1 miles)
• South Press (12.3 miles)

Places of Worship

• Outreach Christian Church (9.4 miles)
• Meridian Baptist Church (11.3 miles)
• First Cumberland Presbyterian Church (11.6 miles)

Theaters

• Regal Cinebarre West Town Mall (12.9 miles)