Asbury Inc. in Maryville, TN

Pros

• Clarissa is kind, sympathetic, and ready to help a stranger in need.
• Tammy provided a new plug and cord, insisted the charger be taken, and stayed with him to ensure he could finish his route.
• The staff are described as going above and beyond to ensure residents have what they need.
• The Maryville community is outgoing, friendly, and welcoming with helpful staff.
• Rita Kriss is an angel to work with, taking care to support families and residents.
• Mark Henry is an outstanding Facilities Director who streamlines operations and keeps the campus comfortable and attractive.
• The memory care team is wonderful and supportive, turning tough decisions into positive experiences.
• The staff became like family to residents, creating a warm, home-like environment.
• The care team is praised for quick communication and diligent attention to residents' needs.

Cons

• One reviewer calls the facility "a horrible example of a Healthcare facility" and says the staff treated a family member like garbage.
• They describe the room as disgusting, with ants, and note the patient was never turned or cared for properly.
• They claim there is no management there and that it is very sad for the residents.
• They allege chronic understaffing and a lack of communication, with phones never answered and calls not returned.
• They say there is neglect and abuse, with distress calls ignored and residents left in their own filth for hours.
• They warn that for dementia patients who wander, the memory care option is not good and that families must pay sitters and risk eviction.

Review

Asbury Place Maryville is best suited for families and residents who want a single, campus-based senior living experience with multiple levels of care and a palpable sense of community. This community works best for individuals who prize direct, day-to-day attentiveness from frontline staff and value easy access to assisted living, memory care, and rehabilitation on one site. The strongest cases come from families who have witnessed consistent, personable care from nurses and aides, and who trust a facility where directors and supervisors actively drive improvements and keep lines of communication open. For someone seeking a hands-on, do-it-together approach to aging in place, this campus can feel like a well-coordinated family operation.

That said, there are clear reasons to explore alternatives. Families should consider other options if safe, reliable oversight and transparent communication are non-negotiables. Several reviews raise alarms about inconsistent care and management gaps, including reports of neglect, eluded follow-up with families, and volatile experiences in memory care. Prospective residents with high medical acuity or those who require unwavering, predictable supervision may want to compare with facilities known for stricter adherence to care plans and more robust, accountable administration. The presence (or absence) of a steady management structure can be a decisive factor for those balancing risk and reassurance.

On balance, the strong points tilt toward a caregiving culture that many families value. Frontline staff are repeatedly praised for compassion, responsiveness, and going above and beyond to assist residents and their families. The campus environment - clean, inviting, and thoughtfully laid out - supports a sense of home, with smaller, specialized teams in memory care and skilled nursing that some families say feel like extended family. Leadership components also stand out: a Facilities Director praised for streamlining operations, and care coordinators who consistently step in to keep families informed and at ease. When those elements align, residents gain real peace of mind from knowing care teams recognize personal histories and preferences.

However, significant cautions temper enthusiasm. The most serious concerns center on management consistency and accountability. Reports of abuse, poor hygiene, and inadequate turning or soiled conditions surface in some accounts, alongside notes of poor communication and delayed responses to family inquiries. Memory care can be especially precarious if wanderers are not securely managed or if there is pressure to bear the cost of sitter time as a mandated solution. Even when excellent staff like Valerie Gorman or Rita Kriss are acknowledged, questions linger about whether such high-caliber care can be consistently scaled across shifts. These are not trivial distinctions, but real risk factors families must weigh.

The practical takeaway is that the pros can offset many downsides when the right safeguards are in place. Strong leadership, dependable caregivers, and a transparent, responsive family liaison structure can create a trustworthy care funnel that maintains dignity and daily satisfaction. Yet the variability in reported experiences means ongoing diligence is essential: verify current staffing stability, request a direct tour of the memory care unit, and ask for recent care plans, incident logs, and family communication protocols. If a resident's needs fluctuate or escalate, the facility's ability to adapt without gaps becomes a pivotal litmus test.

In the end, this community is a viable choice for families who intend to engage actively in oversight and who value a broad, campus-based resource for aging needs. It can deliver meaningful stability, genuine warmth, and a sense of belonging when leadership and front-line staff are consistently aligned. For those who require near-perfect consistency, or who want to avoid potential management and safety concerns, alternatives - whether within the same region or in comparable senior living networks - deserve careful comparison. The decision hinges on whether reliable daily oversight and open, frequent family communication are non-negotiable, and on whether the care culture on the ground can be trusted to stay steady over time.

This part of Maryville, Tennessee is a well-equipped and convenient area that offers a variety of resources for seniors. With multiple hospitals, physicians' offices, and pharmacies in close proximity, residents can easily access healthcare services. Additionally, there are parks nearby for leisurely strolls and outdoor activities. Several dining options, including popular chains like Cracker Barrel and Chick-Fil-A, provide convenient meal choices. For those who enjoy cultural activities, there are cafes and a theater within a reasonable driving distance. Places of worship are also accessible for spiritual needs. Overall, this neighborhood offers a mix of essential amenities and recreational opportunities that can cater to the needs and interests of seniors looking for a comfortable living environment in Maryville.

Hospitals

• Blount Memorial Hospital (1 miles)
• Summit Medical Group (1.8 miles)
• Blount Memorial Hospital Medical Fitness (2.1 miles)
• Blount Memorial Hospital (2.1 miles)
• The Atrium Cafe at Blount Memorial (2.2 miles)
• Blount Memorial Hospital (4 miles)
• Peninsula Hospital (9.3 miles)

Physicians

• AccuQuest Hearing Centers (1.2 miles)
• Campbell, Cunningham, Taylor & Haun (1.7 miles)
• Tennessee Cancer Specialists (1.9 miles)
• Tennessee Nephrology Clinic (2 miles)
• Blount Memorial Breast Health Center (2 miles)
• Summit Medical Group (2.3 miles)
• Appalachian Center For Women PC (2.4 miles)

Pharmacies

• Blount Discount Pharmacy (2 miles)
• Blount Discount Pharmacy (Gill Street) (2.7 miles)
• Walgreens (2.9 miles)
• Walmart Pharmacy (3.9 miles)
• Blount Discount Pharmacy (Montgomery Lane) (4.2 miles)
• Kroger Pharmacy (4.3 miles)
• CVS Pharmacy (4.3 miles)

Parks

• Sandy Springs Park (3.5 miles)
• Lakeshore Park (11.6 miles)
• Foothills Parkway To Pigeon Forge (12 miles)

Restaurants

• Cracker Barrel (3.7 miles)
• Blaze Pizza (3.7 miles)
• Chick-Fil-A (3.8 miles)
• Aubrey's (3.9 miles)
• Taco Bell (4.2 miles)
• Petro's Chili & Chips (4.7 miles)
• McDonald's (4.9 miles)

Transportation

• TYS Parking Garage (4.8 miles)
• National Car Rental (4.8 miles)
• Tac Air (4.8 miles)
• McGhee Tyson Airport (TYS) (4.8 miles)

Cafes

• Starbucks (4.8 miles)
• Starbucks (10.6 miles)
• Kbrew (12.1 miles)
• South Press (12.3 miles)

Places of Worship

• Outreach Christian Church (9.4 miles)
• Meridian Baptist Church (11.3 miles)
• First Cumberland Presbyterian Church (11.6 miles)

Theaters

• Regal Cinebarre West Town Mall (12.9 miles)