Home Instead - Maryville, TN

Pros

• Some caregivers are very attentive and provide good support for clients.
• The agency is described as great, with everyone being wonderful and helpful.
• There is appreciation for a specific caregiver who shows exceptional care for the elderly.
• The process of working with the company is considered easy and straightforward.
• The agency is actively working to improve caregiver quality and find suitable matches for clients' needs.
• Family members express gratitude for help in finding the right care for their loved ones.

Cons

• Some caregivers were only useful when the client was awake, neglecting their responsibilities once the client was in bed.
• The constant change in caregivers made it difficult to know who would show up.
• Numerous no-call no-shows were experienced, which is unacceptable.
• The rate of $30 an hour was considered too high for the level of service provided.
• One caregiver did not perform essential tasks like cleaning and laundry as expected.
• Although there were positive aspects, the overall experience led to a lack of recommendation for Home Instead.

Review

Home Instead has received a mix of reviews from caregivers and families seeking support for their elderly loved ones. While some clients appreciated the services provided by individual caregivers, others reported significant issues that impacted their overall experience. A common theme across several reviews was the inconsistency in caregiver quality and availability, highlighting frustrations that arose during both day and nighttime care.

One reviewer noted that while some caregivers were attentive and dedicated to their tasks during the day, many tended to disengage once the client went to bed. These caregivers often resorted to watching television or using their phones instead of remaining fully present with the client. This lack of engagement raises concerns about the quality of care delivered during crucial hours when clients may need support or companionship. Furthermore, another critical issue mentioned was the frequent changes in assigned caregivers, leaving families unsure about who would show up on any given day. This inconsistency contributed to feelings of instability for both clients and their families, as they had to adapt to new faces regularly.

The most alarming concern expressed was the prevalence of no-call no-shows among caregivers. Families relied heavily on these services for reassurance and assistance with daily living activities, but the reliability factor diminished significantly due to this issue. For one family, this lack of dependability overshadowed any positive aspects of caregiving provided by Home Instead and ultimately led them not to recommend the service based on unfavorable experiences.

Conversely, other reviews highlighted more positive encounters with Home Instead’s staff and overall agency operations. One family expressed gratitude towards a specific caregiver who demonstrated exceptional compassion for elderly clients. They felt that this individual made a significant difference in their experience with Home Instead and praised him for his dedication and attentiveness in providing care. Such testimonials reflect how vital it is for families to connect with caregivers who truly understand and support their loved ones' needs.

Additionally, several reviewers commended Home Instead's administrative team for being helpful throughout the selection process. Families found it relatively easy to navigate procedures concerning initial inquiries regarding care options for elderly relatives. They appreciated how patient agency representatives were when discussing various services available—this suggests that there are elements within Home Instead's operating model that work effectively in assisting families through what can often be stressful decisions regarding elder care.

In summary, while there are certainly commendable aspects of Home Instead’s service—including certain dedicated caregivers and responsive administrative personnel—the negative experiences related to caregiver reliability and consistency cannot be overlooked. Families seeking help are encouraged to assess these variables carefully before making commitments as home care needs can vary immensely from one individual to another. It is clear that further improvements could enhance overall satisfaction rates among clients considering Home Instead's offerings in eldercare services moving forward.

This part of Maryville, Tennessee offers a convenient and well-equipped healthcare infrastructure with various physicians, hospitals, and pharmacies located within close proximity. The area also features a selection of dining options ranging from fast food to casual dining restaurants such as Cracker Barrel and Aubrey's. For recreation, residents can enjoy the nearby Sandy Springs Park or Lakeshore Park for outdoor activities. In terms of transportation, the McGhee Tyson Airport is easily accessible for any travel needs. Additionally, there are cafes like Starbucks and Kbrew for socializing or relaxing with a cup of coffee. Places of worship such as Outreach Christian Church provide spiritual support, while theaters like Regal Cinebarre West Town Mall offer entertainment options for leisure time. Overall, this part of Maryville presents a convenient and diverse community suitable for senior living with access to essential services and amenities.

Physicians

• Summit Medical Group (0.1 miles)
• Surgical Device Repair (0.1 miles)
• Appalachian Center For Women PC (0.2 miles)
• Maryville Pediatric Group (0.3 miles)
• Blount Memorial Breast Health Center (0.4 miles)
• Tennessee Nephrology Clinic (0.5 miles)
• Tennessee Cancer Specialists (0.6 miles)

Hospitals

• The Atrium Cafe at Blount Memorial (0.3 miles)
• Blount Memorial Hospital (0.4 miles)
• Blount Memorial Hospital Medical Fitness (0.4 miles)
• Summit Medical Group (0.8 miles)
• Blount Memorial Hospital (1.6 miles)
• Blount Memorial Hospital (2.2 miles)
• Peninsula Hospital (8.4 miles)

Pharmacies

• Blount Discount Pharmacy (Gill Street) (0.4 miles)
• Blount Discount Pharmacy (0.5 miles)
• Walgreens (0.8 miles)
• Walmart Pharmacy (1.7 miles)
• Kroger Pharmacy (2 miles)
• Blount Discount Pharmacy (Montgomery Lane) (2.1 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• Aubrey's (1.5 miles)
• Blaze Pizza (1.5 miles)
• Cracker Barrel (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Taco Bell (1.8 miles)
• Petro's Chili & Chips (2.3 miles)
• McDonald's (4 miles)

Parks

• Sandy Springs Park (1.5 miles)
• Lakeshore Park (11.2 miles)

Transportation

• TYS Parking Garage (3.6 miles)
• National Car Rental (3.6 miles)
• McGhee Tyson Airport (TYS) (3.6 miles)
• Tac Air (3.8 miles)

Cafes

• Starbucks (3.9 miles)
• Starbucks (9.2 miles)
• Kbrew (10.9 miles)
• Starbucks (12.3 miles)
• Sticky Rice Cafe (12.4 miles)

Places of Worship

• Outreach Christian Church (7.6 miles)
• First Cumberland Presbyterian Church (11.2 miles)
• Cedar Springs Presbyterian Church (12.5 miles)

Theaters

• Regal Cinebarre West Town Mall (12.2 miles)