Home Instead - Maryville, TN in Maryville, TN

Pros

• The company has been easy to work with and accommodating.
• The caregivers Corine, Mary, and the nighttime staff have been pleasant, helpful, and kind.
• Ciara has been invaluable, with excellent housekeeping skills and dementia-care knowledge.
• The Maryville Home Instead team has been caring, professional, and hardworking.
• Nicole has been consistently kind and attentive, listening and ensuring high-quality care.
• Gina has been extremely kind, helpful, and a good communicator with the client's best interests at heart.
• Rachel, the CNA, is absolutely wonderful - diligent, patient, and highly competent.
• The entire Home Instead team provides peace of mind to families.
• Sheri C. has been a godsend, delivering phenomenal care.
• Theresa has been delightful, hardworking, and has a positive attitude.
• Charles and Gina have been incredibly helpful and blessings to the family.
• Brittany Hudson is the very best caregiver, going above and beyond with kindness and compassion.
• Laura Wilkerson is extremely professional and caring, with safety and comfort as top priorities.
• Lenita Huntley and Kourtney Baker are outstanding - on time, flexible, and attentive.
• Meagan Lane provides exceptional, reliable, and compassionate care that makes the family feel safe and loved.
• Kimberly is a super great caregiver with a positive attitude and a perfect match for the person in need.

Cons

• Some caregivers were really good, but others were only useful when the client was awake; once the client slept they watched TV or used their phones.
• There was frequent caregiver turnover and no one knew who would show up; no-call no-shows were numerous and unacceptable.
• The rate of $30 per hour was considered way too high.
• The reviewers described the owners as shady and would not recommend the company.
• The owner's wife was said to need to go back to waiting tables, not run a business.
• One reviewer felt the current caregiver did not do much beyond basic chores like cleaning and laundry, implying limited value from the agency.

Review

Home Instead Maryville, TN is best suited for families seeking robust in-home support that blends daily living assistance with compassionate companionship and dementia-informed care, delivered without moving a loved one into a facility. It suits households where a relative can stay at home with help during portions of the day and where family members want reliable scheduling, transparent communication, and a partner capable of coordinating meals, errands, and light housekeeping. Those needing around-the-clock nursing supervision, medical oversight beyond routine care, or a structured social program inside a residence should consider alternatives such as traditional assisted living or a skilled-nursing setting.

Across Maryville, the clear strength is the caregiving talent. Reviewers consistently emphasize caregivers who bring warmth, attentiveness, and practical competence to everyday tasks - from meticulous housekeeping to effective dementia management. Specific caregivers stand out for their reliability and depth of experience, including professionals who have become trusted fixtures in families' lives. The office team also earns high marks - dispatchers and coordinators who listen, plan, and adjust schedules with responsiveness - so families feel consistently connected to the care being delivered.

Yet there are caveats. A small cohort of reviews flags reliability gaps that can unsettle families: caregiver turnover, miscommunications around scheduling, and occasional no-call no-shows. A few comments touch on price sensitivity, with some families feeling the hourly rate sits higher than expected for outcomes they perceived. A handful of reviews also reference concerns about ownership or administrative dynamics, underscoring that occasional management issues can color the caregiver experience. Even so, these instances are outliers in a landscape dominated by consistently strong caregiver performance.

The significant pros largely offset the potential downsides when approached with deliberate planning. When a caregiver proves loyal, proactive, and able to read a loved one's moods, daily life improves substantially - breakfasts and meals aligned to preference, safer mornings, a tidier home, and meaningful companionship that calms anxiety for someone with dementia. The program's real strength is adaptability: care plans can be tuned as health needs evolve, and schedules can often be rearranged to accommodate medical appointments, therapy, and daily routines. The challenge is the risk of uneven coverage, so families should demand a steady primary caregiver, clear backup coverage, and a written plan detailing tasks, escalation paths, and communication expectations. In exchange for these guardrails, many families experience a palpable increase in peace of mind.

For families navigating this decision, the practical path is to start with a thorough in-home evaluation, request introductions to multiple caregivers, and insist on a named primary caregiver with reliable backups. Clarify expectations around all tasks - hydration, medication prompting, light housekeeping, transportation, and therapy exercises - and confirm a clear communication protocol: daily notes, timely updates, and a supervisor who can escalate concerns. If memory-care needs are central, prioritize caregivers with proven dementia experience and confirm ongoing training. Those who prize deep family integration, dependable routines, and a home-like atmosphere will find this model especially compelling; those seeking constant clinical oversight or minimal caregiver turnover may want to explore other options.

In the end, Home Instead Maryville stands out as a leading choice for families who want compassionate, capable, in-home care with proven caregiver depth and flexible, responsive office support. It delivers a track record of personalized care, reliable daily routines, and meaningful engagement that can preserve independence and comfort for a loved one. The noted drawbacks - occasional scheduling gaps, caregiver turnover, and some cost considerations - are manageable with a clear care plan and a strong, identified caregiver pairing. For households needing around-the-clock clinical supervision or a facility-based environment, look elsewhere; otherwise, proceed with a deliberate plan: lock in a primary caregiver, secure robust backup coverage, and maintain open, proactive communication with the Maryville team.

This part of Maryville, Tennessee offers a convenient and well-equipped healthcare infrastructure with various physicians, hospitals, and pharmacies located within close proximity. The area also features a selection of dining options ranging from fast food to casual dining restaurants such as Cracker Barrel and Aubrey's. For recreation, residents can enjoy the nearby Sandy Springs Park or Lakeshore Park for outdoor activities. In terms of transportation, the McGhee Tyson Airport is easily accessible for any travel needs. Additionally, there are cafes like Starbucks and Kbrew for socializing or relaxing with a cup of coffee. Places of worship such as Outreach Christian Church provide spiritual support, while theaters like Regal Cinebarre West Town Mall offer entertainment options for leisure time. Overall, this part of Maryville presents a convenient and diverse community suitable for senior living with access to essential services and amenities.

Physicians

• Summit Medical Group (0.1 miles)
• Surgical Device Repair (0.1 miles)
• Appalachian Center For Women PC (0.2 miles)
• Maryville Pediatric Group (0.3 miles)
• Blount Memorial Breast Health Center (0.4 miles)
• Tennessee Nephrology Clinic (0.5 miles)
• Tennessee Cancer Specialists (0.6 miles)

Hospitals

• The Atrium Cafe at Blount Memorial (0.3 miles)
• Blount Memorial Hospital (0.4 miles)
• Blount Memorial Hospital Medical Fitness (0.4 miles)
• Summit Medical Group (0.8 miles)
• Blount Memorial Hospital (1.6 miles)
• Blount Memorial Hospital (2.2 miles)
• Peninsula Hospital (8.4 miles)

Pharmacies

• Blount Discount Pharmacy (Gill Street) (0.4 miles)
• Blount Discount Pharmacy (0.5 miles)
• Walgreens (0.8 miles)
• Walmart Pharmacy (1.7 miles)
• Kroger Pharmacy (2 miles)
• Blount Discount Pharmacy (Montgomery Lane) (2.1 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• Aubrey's (1.5 miles)
• Blaze Pizza (1.5 miles)
• Cracker Barrel (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Taco Bell (1.8 miles)
• Petro's Chili & Chips (2.3 miles)
• McDonald's (4 miles)

Parks

• Sandy Springs Park (1.5 miles)
• Lakeshore Park (11.2 miles)

Transportation

• TYS Parking Garage (3.6 miles)
• National Car Rental (3.6 miles)
• McGhee Tyson Airport (TYS) (3.6 miles)
• Tac Air (3.8 miles)

Cafes

• Starbucks (3.9 miles)
• Starbucks (9.2 miles)
• Kbrew (10.9 miles)
• Starbucks (12.3 miles)
• Sticky Rice Cafe (12.4 miles)

Places of Worship

• Outreach Christian Church (7.6 miles)
• First Cumberland Presbyterian Church (11.2 miles)
• Cedar Springs Presbyterian Church (12.5 miles)

Theaters

• Regal Cinebarre West Town Mall (12.2 miles)