First Light Home Care - Maryville

Pros

• FirstLight is praised for being helpful, friendly, knowledgeable, and excellent communicators who lower family stress.
• The company is highly recommended and consistently puts clients' needs first.
• Jessica Turner is described as knowledgeable and able to explain services clearly.
• Jessica's lunch-and-learns are well-received and often include useful information for staff and residents.
• The care team takes pride in serving veterans and understands their unique needs by employing veterans.
• Danika Bull is portrayed as professional, caring, and a lifesaver for aging parents.
• Alex provides compassionate, dignified hospice care and becomes a trusted member of the family.
• The office staff are viewed as reliable, professional, and family-like, with Chelsea and Camille singled out for excellence.
• FirstLight is regarded as the best option in Blount and surrounding counties for reliable, affordable care, with Chelsea finding ideal caregiver matches.
• The overall experience is described as exceptional, with staff consistently going above and beyond.

Review

First Light Home Care is consistently described by families as a beacon of support during some of life's most stressful times. Review after review highlights how every point of contact - whether a receptionist, a care coordinator, or a caregiver - provides warmth, reliability, and clear, compassionate communication. Clients repeatedly note that the staff's professionalism and friendly demeanor help lower the emotional burden that comes with caring for a loved one. The overarching impression is that First Light isn't just about meeting care needs; they actively ease the stress that families feel when navigating health challenges, scheduling, and daily support.

A standout thread throughout the notes is the impact of Jessica Turner and the team's outreach within facilities and communities. Jessica is frequently described as knowledgeable and approachable, with a talent for explaining complex care options in an approachable way. Several testimonials specifically commend her for lunch-and-learn sessions, where she not only shares information about First Light's services and veteran supports but also leaves behind practical materials for staff and families. The meals she provides - snacks and sandwiches - are remembered as thoughtful touches that made information sessions more engaging. The sentiment is that Jessica's presence combines professionalism with genuine warmth, earning her high praise and frequent recommendations for home health needs.

Danika's visits to families' homes are another recurring highlight. One reviewer recalls Danika arriving to discuss needs and costs with care and professionalism, noting that her recommendations helped clarify options for an elderly mom. In that instance, the family's situation improved after implementing the plan, underscoring the agency's ability to tailor care to individual circumstances. Another reviewer singles out Care Coordinator Danika Bull as a life saver who responded quickly to aging parents' needs, even coordinating safe transport to bedside commodes when necessary. The sense conveyed is that Danika, like other First Light staff, becomes more than a professional contact; she feels like a member of the family who can be trusted to act with urgency and care.

Alex is celebrated for a hospice-care experience marked by extraordinary tenderness and dignity. In one testimonial, Alex's presence transformed a difficult period - the death of a father - into a calmer, more compassionate journey for the entire family. The reviewer describes Alex as patient, attentive, and unafraid to go above and beyond to ensure comfort and connection. The deep trust and openness that developed culminated in Alex being invited to the family's celebration of life, a powerful testament to the lasting impression of her care. The message is clear: when a loved one faces the end of life, Alex embodies the grace and humanity that families are hoping to find in caregivers.

Miss TK and several other team members receive consistent recognition for professionalism and kindness. A specific note from a patient who benefits from TK's dedicated service describes her as professional, kind, and patient, with a request that she be acknowledged for the care she provides. This thread reinforces the broader theme: First Light's talent pool includes caregivers who not only perform tasks but also build trust through respectful, patient, and compassionate interactions. The emphasis on recognizing outstanding team members speaks to a culture that values people as much as performance.

Beyond individual stars, the reviews collectively paint a portrait of an office culture that feels like a supportive extended family. Reviewers repeatedly praise the office staff for reliability, responsiveness, and a genuine commitment to meeting needs - even when those needs involve complex arrangements or shifting hours. The sentiment that the entire office radiates a "servant's heart" - with colleagues like Chelsea and Camille singled out for going the extra mile - comes through in multiple stories. One reviewer highlights that Chelsea, the scheduler, consistently finds the right caregiver regardless of the criteria, underscoring an organizational strength: thorough matching and proactive problem-solving. Another recounts a long-standing, positive relationship with the team, especially noting how the office staff are professional, accommodating, and quick to resolve any issues.

The breadth of praise also covers the practicalities that matter deeply to families, such as navigating long-term care policies and reimbursement processes. A reviewer notes that First Light's collaboration with long-term care policies helped avoid cumbersome reimbursement hurdles, which can be a significant relief for families managing multiple sources of support. Several testimonials celebrate the agency's reliability and affordability, especially in Blount and surrounding counties, where First Light is described as the best option among many agencies. The recurring message is that, no matter how challenging the situation, the team's expertise, coupled with a sincere, compassionate approach, makes First Light a trusted partner for both veterans and non-veterans alike.

In summary, the collective voice of these reviews paints a vivid picture of First Light Home Care as more than a service provider. It is portrayed as a community hub of compassionate professionals who show up with knowledge, patience, and genuine care. Veterans and their families in particular are highlighted for the way First Light understands their unique needs and honors their dignity. From informative in-person lunches to home visits that feel like visits from trusted family members, from hospice care that brings calm to the most difficult days to the daily reliability of scheduling and support, the experiences converge on one message: First Light is a trusted, deeply caring ally in the journey of aging, illness, and end-of-life care. The tone across the testimonials is consistently warm, grateful, and confident in the people who make up the First Light team.

This part of Maryville, Tennessee offers a convenient and accessible location for senior living. With several physicians, pharmacies, and hospitals within a short distance, medical care is easily accessible. Additionally, there are a variety of restaurants nearby catering to different tastes, as well as cafes for socializing and enjoying a cup of coffee. Parks in the area provide opportunities for outdoor recreation and relaxation. The close proximity to the airport and transportation options make it easy for visiting family and friends to travel to and from the area. Overall, this part of Maryville provides a well-rounded community with amenities that cater to the needs of seniors looking for a comfortable and convenient living environment.

Physicians

• Blount County Health Department (0.3 miles)
• Maryville Pediatric Group (0.7 miles)
• Surgical Device Repair (0.7 miles)
• Appalachian Center For Women PC (0.8 miles)
• Summit Medical Group (0.9 miles)
• East Tennessee Medical Group (1.1 miles)
• Matthew Becker, MD, FACS (1.1 miles)

Restaurants

• Aubrey's (0.7 miles)
• Taco Bell (1 miles)
• Blaze Pizza (1.4 miles)
• Cracker Barrel (1.5 miles)
• Chick-Fil-A (1.5 miles)
• Petro's Chili & Chips (1.5 miles)
• McDonald's (4.4 miles)

Pharmacies

• Blount Discount Pharmacy (Gill Street) (0.9 miles)
• Walgreens (1.1 miles)
• Kroger Pharmacy (1.1 miles)
• Blount Discount Pharmacy (1.2 miles)
• Blount Discount Pharmacy (Montgomery Lane) (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Walmart Pharmacy (1.5 miles)

Parks

• Sandy Springs Park (0.9 miles)
• Lakeshore Park (11.6 miles)
• Anchor Park (12.3 miles)

Hospitals

• The Atrium Cafe at Blount Memorial (1 miles)
• Blount Memorial Hospital (1.1 miles)
• Blount Memorial Hospital Medical Fitness (1.1 miles)
• Summit Medical Group (1.4 miles)
• Blount Memorial Hospital (2.3 miles)
• Blount Memorial Hospital (2.3 miles)
• Peninsula Hospital (8.6 miles)

Transportation

• TYS Parking Garage (3.8 miles)
• National Car Rental (3.8 miles)
• McGhee Tyson Airport (TYS) (3.8 miles)
• Tac Air (4.1 miles)

Cafes

• Starbucks (4.2 miles)
• Starbucks (9.1 miles)
• Kbrew (11 miles)
• Starbucks (12.5 miles)
• Sticky Rice Cafe (12.6 miles)

Places of Worship

• Outreach Christian Church (6.8 miles)
• First Cumberland Presbyterian Church (11.5 miles)
• Cedar Springs Presbyterian Church (12.5 miles)

Theaters

• Regal Cinebarre West Town Mall (12.4 miles)