Quality Center for Rehab and Healing in Lebanon, TN
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932 E Baddour Pkwy, Lebanon, TN 37087
For more information about senior living options: (844) 490-3973
They explain everything thoughtfully and seem to truly care for the patients they care for. The staff provide excellent service; everyone is friendly and helpful, and questions are answered quickly. They take good care of residents, and families are kept informed about everything going on. The facility is very clean, bright, and free of odors, making it comfortable for both visitors and residents. Kay Weir and the concierge team are warm, welcoming, and go the extra mile for families. The housekeeping staff, like Alexis, are diligent and help make the facility feel like home. The therapists and nursing staff are knowledgeable, caring, and dedicated to residents' well-being. The security and check-in process are efficient, helping visitors feel at ease.
The nurses here are lazy and incompetent in patient care. A nurse left a patient sitting in their blood after removing an IV, neglecting the resident for hours. The facility is severely understaffed and has the stench of a Nursing Home. The staff are completely negligent and borderline abusive toward residents. Nurses and aides care more about their phones than the actual patients. The rooms and bathrooms are dirty - moldy and in disrepair. Call lights by the beds often don't work, leaving residents without help.Quality Center for Rehab and Healing in Lebanon, TN is best suited for families seeking a rehab-focused stay with a warm, welcoming environment and a strong therapy program. This community often shines for short-term post-acute rehab, where patients can make meaningful progress in a clean, aesthetically pleasing setting, supported by personable staff and a concierge layer that keeps families informed. It is especially appealing for those who value visible progress in therapy, courteous bedside manner, and a lobby-to-room experience that feels organized and patient-centered. The right fit also tends to be families who can be present or proactive in coordinating care, because consistency can vary and everyday supervision matters. Those prioritizing long-term, medically intensive oversight without variability should look elsewhere.
Alternatives deserve consideration for several scenarios. Families with residents who require around-the-clock RN coverage, highly consistent staffing, or a culture of flawless, universal care may want to explore other facilities. Also, households that place a premium on uniform cleanliness, odor control, and unwavering administrative responsiveness should verify who handles day-to-day operations, as mixed experiences exist here. Finally, if the plan is a long-term placement with minimal family involvement, some reviewers report administrative gaps or inconsistent follow-through that could lead to frustration.
The strongest positives here sit with the care-forward culture and the rehab engine. The facility routinely earns praise for its cleanliness, safety-conscious atmosphere, and the professionalism of therapy teams that drive real rehabilitation results. Families frequently point to the concierge program and staff who go beyond to answer questions, check in, and tailor care plans. The most impactful voices highlight upbeat, patient-centric interactions from therapists and CNAs, and a sense that residents are treated as neighbors rather than numbers. A long tenure among staff also appears to translate into familiarity and steadiness on most shifts, which can be a meaningful comfort during a difficult recovery period. The overall environment - bright, well-kept, and welcoming - helps residents stay engaged and motivated during therapy.
Yet the experience is not uniformly flawless. The foremost concerns orbit around staffing consistency and the ripple effects of understaffing: delayed assistance, inconsistent nurse coverage, and variability in how closely resident needs are monitored. Several reviews recount episodes of neglect or slow responses, with accompanying notes about odors, cleanliness lapses, and sometimes miscommunications with families or administration. Billing and administrative friction also surface in multiple accounts, including disputed charges and posthumous correspondence, underscoring the importance of clear, proactive billing practices. The spectrum of resident experience can therefore swing between "excellent and life-changing rehab" to "tedious and frustrating gaps in care."
These pros can offset the cons when the rehab focus and care culture align with family priorities. For families prioritizing tangible progress in recovery, a warm, engaging environment, and dependable access to therapy, Quality Center frequently delivers results that justify the visit and the investment. The key leverage points are the commitment of therapy teams, the concierge model that keeps family members in the loop, and a facility atmosphere that minimizes the clinical pall of a nursing home. When supervision and advocacy are present - whether through a family member's regular visits or a dedicated staff liaison - the risk of drifting care diminishes and positive outcomes tend to follow. In short, the strongest case for this community rests on rehab quality and a humane, inviting setting.
Decision-making guidance comes down to alignment of needs and expectations. If the priority is robust rehabilitation with a compassionate, engaged staff and a clean, attractive environment, this community warrants a serious look. Prospective families should tour with a focused eye on therapy-to-resident ratios, ask to meet the lead therapists, and verify how call lights and routine monitoring are handled on weekends. Inquire about the administrator's visibility, and request recent examples of care plan adjustments based on family input. For those who cannot visit regularly, insist on a clear, dependable communication protocol and a written care plan that delineates who is responsible for what and when. If these assurances cannot be secured or if there is lingering concern about staffing stability or administrative responsiveness, alternatives may offer more predictable consistency.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Nashville International (23 miles away)
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Quality Center for Rehab and Healing in Lebanon, TN is an assisted living community that provides top-quality care in a warm and inviting atmosphere. Our dedicated staff is committed to meeting the unique needs of each resident, ensuring they receive the highest level of care and attention.
At Quality Center, we offer specialized memory care for residents with Alzheimer's or dementia, providing a secure and supportive environment that promotes independence and dignity. Our highly-trained caregivers are experienced in managing the challenges associated with memory loss, offering personalized care plans tailored to each individual's needs.
In addition to memory care, we also provide skilled nursing facility services for those who require more intensive medical care. Our team of skilled nurses and therapists work closely with residents to develop comprehensive treatment plans aimed at optimizing health and well-being.
To enhance our residents' quality of life, we offer a range of amenities designed to promote comfort and enjoyment. Our on-site beautician ensures that all residents can enjoy professional salon services at their convenience. For spiritual enrichment, devotional services are offered off-site, giving residents the opportunity to practice their faith in a supportive community.
Our indoor common areas provide comfortable spaces for socializing with fellow residents or engaging in group activities. We understand that sometimes respite or short-term stays may be necessary, so we offer these options to accommodate various situations.
Care services at Quality Center include high acuity care for those with complex medical conditions requiring close monitoring. Incontinence care is also available to ensure comfort and dignity for all residents.
Engaging activities play an important role in our community as well. Devotional activities held off-site allow residents to connect spiritually while enjoying outings within the local area.
One of the many advantages of our location is the proximity to several amenities within Lebanon, TN. There are two cafes nearby where residents can enjoy a meal or meet friends for coffee. Six pharmacies are easily accessible, ensuring medication management is convenient. With 28 physicians nearby, healthcare needs are well-covered and easily addressed. Residents can also choose from 24 restaurants for dining out or enjoy the ease of nearby transportation options. For those seeking spiritual fulfillment, there are six places of worship in close proximity. In case of emergencies, three hospitals are conveniently located near our community.
At Quality Center for Rehab and Healing, we strive to provide a comfortable and supportive environment where residents can thrive. Our dedicated staff, comprehensive care services, engaging activities, and convenient location make us an ideal choice for those seeking quality assisted living in Lebanon, TN.
This area of Lebanon, Tennessee offers a variety of healthcare options with physicians specializing in various fields, as well as nearby hospitals for any emergency medical needs. There are several places of worship within a short distance, providing opportunities for spiritual fulfillment. A selection of restaurants and cafes cater to different tastes, while pharmacies ensure easy access to medications. For leisure activities, there are parks nearby where seniors can enjoy nature and outdoor activities. Transportation services are available for convenient travel, and overall, the area presents a balanced combination of amenities that would be beneficial for senior living.
Quality Center for Rehab and Healing is located at 932 E Baddour Pkwy, Lebanon, TN 37087 in Wilson County, Tennessee
Incontinence care is a critical feature of memory care services as it addresses one of the most challenging aspects of dementia and Alzheimer's disease for residents and their families. By providing specialized support for individuals experiencing incontinence, caregivers can ensure that residents maintain their dignity and comfort throughout their daily routines. This tailored assistance promotes hygiene and helps to prevent skin irritations or infections, which are common concerns in individuals with cognitive impairments. Furthermore, consistent incontinence care allows residents to feel more secure and less anxious, ultimately fostering a more positive environment conducive to overall well-being. Such comprehensive support contributes significantly to enhancing the quality of life for those living with memory-related conditions.
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