Quality Center for Rehab and Healing

Pros

• The staff provided excellent service; everyone was nice and helpful, and all questions were answered quickly.
• The reviews note thoughtful explanations and genuine care for patients, with many long-time employees suggesting stable, reliable care.
• The facility offers a pleasant visit experience, with outstanding security and kind, helpful staff guiding visitors.
• Families feel reassured by attentive care, especially for loved ones with dementia, and by being kept informed about their care.
• The staff are generally friendly and helpful during visits, including courteous desk staff who assist visitors.
• Alexis, a housekeeping staff member, is praised for excellent work, a positive attitude, and making rooms smell like home.
• The facility is described as clean, bright, and well-maintained, with friendly and helpful staff across roles.
• Sterling is highlighted for providing exceptional service and helping make the experience comfortable.

Cons

• They describe the nurses as lazy and incompetent in patient care.
• They witnessed a nurse leave a patient sitting in blood after removing an IV and neglect them for hours.
• They say the IV site bled for hours and the nurse attempted to delegate the task to an overworked aide.
• They observed nurses wearing sandals, long false lashes, and headphones in patient rooms, signaling unprofessionalism.
• They view the facility as understaffed and unsanitary, with residents left without timely help.
• They report there is no administrator or apparent oversight to address concerns.
• They report poor communication and unresponsiveness, including calls going unanswered and packages not delivered to patients.
• They describe a strong odor and cleanliness problems, including urine on the floor.

Review

Quality Care Rehabilitation presents itself as a place with a broad spectrum of experiences, where stories range from genuine kindness and competent care to alarming accounts of neglect and disorganization. On one end of the spectrum, several reviewers describe a facility that feels clean, bright, and welcoming, with staff who are courteous, helpful, and for the most part attentive to patients and families. The entryway is noted as beautiful, the building appears well-maintained, and many visitors find the security and guidance around the premises to be reassuring. In these accounts, questions are answered quickly, staff are described as friendly, and families leave feeling that their loved ones are in capable hands. A recurring theme in these positive reviews is that, when care is consistent and communication is clear, the experience can be genuinely comforting for families navigating rehab or long-term care.

But the other side of the story is jarring and deeply troubling. A number of reviews allege serious lapses in patient safety and care quality. One reviewer, in particularly stark language, describes nurses as "lazy and incompetent of patient care," and recounts an incident in which a nurse allegedly left a patient sitting in their blood after pulling out an IV. The account claims the IV site bled for hours, with staff failing to address the situation promptly and attempting to delegate the task to an overburdened aide. In the same breath, the reviewer notes behaviors that, while they may seem like small details to some, speak volumes about the facility's culture and professionalism - nurses wearing sandals, long false lashes, and even using headphones in patient rooms. These are presented not as incidental fashion choices but as reflections of priorities and standards within the facility.

The emotional impact of such claims is underscored by passages that describe seeing residents at their most vulnerable and being unable to reconcile those scenes with the level of care one would expect. One reviewer explicitly states that, based on what they witnessed, they cannot, in good conscience, recommend the place to anyone who values quality care for a loved one, and vows to report the situation to the state. Another review echoes a similar sentiment, while still acknowledging moments of positive staff interaction and moments of grace in a difficult environment. The tension between care that feels compassionate and care that feels neglectful is a through-line that runs through many of the accounts.

In the mix of experiences, there are also notes about administrative and operational frustrations. Some reviewers describe situations where there seemed to be no clear leadership or accountability - statements that there is "no administrator" and "nobody over the nurses you could speak to," paired with observations that a nurse, though capable in some areas (e.g., one nurse named Kendra being described as great), may still be hampered by systemic issues like the inability to deliver packages to patients or the lack of timely communication. There are references to seasonal or routine maintenance and logistics problems - delayed meals, late dinner service, and logistics around visiting and moving through the facility - that can exacerbate any preexisting concerns about staffing levels and organizational structure.

There are also vivid, narrative-driven accounts of specific patients and family experiences. One review details a brother's rehabilitation for a fractured hip, painting a grim picture of understaffing, an overpowering stench, and a seemingly unresponsive nursing team. The writer claims the patient had to endure episodes of illness and incontinence with little to no timely assistance, culminating in a claim that care deteriorated to an unacceptable level, ultimately describing it as a situation that would lead them to never place a loved one in that facility again. This account emphasizes the dangers families feel when they suspect that critical moments in a patient's day-to-day care are being missed, and it underscores the importance of attentive, responsive bedside care during rehabilitation.

Yet not every story is solely about neglect. Several reviews celebrate the human element that can emerge even within a busy or imperfect system. A common thread in the positive notes is the sense that caregivers and staff do truly care - that there are moments of compassionate interaction, patient-focused communication, and meaningful acts of kindness. In particular, one reviewer highlights a housekeeping staff member named Alexis, praising her for hard work and a level of care that goes beyond her job description. Alexis is singled out as someone who not only performed her tasks well but also brought a sense of warmth, cleanliness, and dignity to the room - so much so that the reviewer urged recognition and compensation for her efforts. This acknowledgment stands out as a bright spot in a setting that many describe as challenging.

Other praise centers on relationships built with individual staff members who stood out in a positive light. Mention is made of a nurse who, despite broader concerns, was seen as caring and capable in assisting a family member with their needs. There are comments about staff being approachable, patient, and helpful in guiding visitors through the facility and answering questions about care. In these passages, the quality of care appears to hinge on the consistency of staffing and the presence of reliable points of contact, suggesting that when the right people are in the right roles, the experience can feel reassuring and supportive.

Taken together, the collection of experiences paints a complex picture. Quality Care Rehabilitation appears to be a place where genuine acts of care and moments of professional warmth coexist with serious concerns about staffing, supervision, and patient safety. The most striking themes are the stark contrast between well-handled days and days when critical care gaps seem evident; the tension between observed professionalism in some caregivers and lapses in care or communication in others; and the powerful impact these experiences have on families who rely on the facility during rehabilitation and end-of-life moments. The narrative ethics here center on accountability, consistent leadership, timely patient-centered communication, and a workforce that has both the capacity and the culture to uphold high standards consistently.

Ultimately, readers encounter a facility that inspires both hope and caution. For some families, Quality Care Rehabilitation represents a place of security and respectful treatment, where the environment feels clean, navigation is straightforward, and staff members - whether nurses, aides, or housekeeping - can demonstrate real kindness and competence. For others, it is a cautionary tale about understaffing, inconsistent oversight, and deeply troubling incidents that put vulnerable residents at risk. The stories express a shared desire for improvement: stronger leadership and accountability, more consistent staffing, and a culture where safety and compassionate care are visible in every shift, every patient interaction, and every decision made within the walls of Quality Care Rehabilitation.

This area of Lebanon, Tennessee offers a variety of healthcare options with physicians specializing in various fields, as well as nearby hospitals for any emergency medical needs. There are several places of worship within a short distance, providing opportunities for spiritual fulfillment. A selection of restaurants and cafes cater to different tastes, while pharmacies ensure easy access to medications. For leisure activities, there are parks nearby where seniors can enjoy nature and outdoor activities. Transportation services are available for convenient travel, and overall, the area presents a balanced combination of amenities that would be beneficial for senior living.

Physicians

• Smile Solutions of Lebanon (0.1 miles)
• Kenneth W. Anderson, MD (0.4 miles)
• Total Family Physicians Center (1.2 miles)
• Neurology Clinic & Associates (1.3 miles)
• Lebanon Pain Management Clinic (1.3 miles)
• Oleksandr Osipchuk (1.8 miles)
• Troy Long, DDS General & Aesthetic Dentistry (1.9 miles)

Hospitals

• Rehab Center At Mcfarland Hosp (0.4 miles)
• University Medical Center (0.4 miles)
• University Medical Center (3.2 miles)

Places of Worship

• Lebanon Church of God (0.5 miles)
• Heaven's View Baptist Church (0.8 miles)
• Southern Baptist Convention (1.1 miles)
• First Assembly of God (1.5 miles)
• St Frances Cabrini Catholic Church (1.5 miles)
• Crossroads Kids (2.1 miles)
• Dickerson Chapel Baptist (7.2 miles)

Restaurants

• Smack Middle Eastern Restaurant (0.7 miles)
• Town Square Social (1 miles)
• Gondola Restaurant (1.2 miles)
• Cracker Barrel (1.2 miles)
• Demos' Restaurant (1.2 miles)
• Belle's Little Country Kitchen (1.3 miles)
• Cook Out (1.3 miles)

Pharmacies

• Fred's Pharmacy (0.7 miles)
• Buckeye Drugs (1.1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Vanderbilt Health Clinic at Walgreens Lebanon (2.7 miles)
• CVS Pharmacy (13.1 miles)

Cafes

• Starbucks (1.1 miles)
• Sassy Pecan (1.2 miles)
• Just Love Coffee Cafe - Mt. Juliet (13 miles)

Transportation

• Enterprise Rent-A-Car (3.5 miles)
• Music City Star (5.2 miles)
• Enterprise Rent-A-Car (13.1 miles)
• U-Haul Neighborhood Dealer (13.2 miles)

Parks

• South Mt. Juliet City Park (11.5 miles)
• Walnut Grove Park (12.2 miles)
• Providence - Walk Bike Run Trail (12.3 miles)
• Charlie Daniels Park (13.1 miles)
• Bledsoe Creek State Park (13.3 miles)