Home Instead - Lebanon, TN

Pros

• Home Instead was praised for its friendly and punctual caregivers who provided essential assistance with personal needs, light housework, and companionship.
• The staff effectively communicated with families, ensuring that they were informed about their loved one's care and well-being.
• Many clients felt that the agency catered well to their loved ones' needs, especially when dealing with mild to moderate dementia cases.
• One reviewer noted a smooth experience overall, highlighting the successful execution of services as promised by the agency.
• Home Instead demonstrated flexibility in accommodating individual client needs and schedules, enhancing the overall satisfaction of caregivers’ services.
• Several clients expressed appreciation for the introduction of new caregivers, fostering a sense of trust and comfort for their loved ones.

Cons

• Home Instead has been unresponsive and has provided numerous excuses for not issuing a refund over the past two months.
• Several caregivers arrived late, stayed longer than scheduled, and were often distracted by their phones during shifts.
• One caregiver restricted my loved one from moving freely in his own home due to excessive fear of falling, causing additional distress.
• While some caregivers were competent, the overall quality of care was inconsistent and often inadequate for advanced stage dementia patients.
• The minimum service requirement made it unaffordable for families needing less frequent assistance, leading to dissatisfaction with their pricing model.
• Overall experiences varied greatly, with some families encountering significant issues while others had satisfactory engagements, highlighting inconsistencies in service quality.

Review

Home Instead Senior Care has garnered a mixed reputation based on various customer experiences ranging from exceptional service to frustrating encounters. While many families have praised the agency for its overall professionalism and the quality of care provided, others have highlighted significant issues that overshadow their positive experiences.

One notable concern is the difficulty some customers have faced in obtaining refunds or resolving billing issues. A family reported waiting two months for a refund, encountering numerous excuses regarding delays. The frustration escalated as they received inconsistent communication from staff and management, often leading to repeated promises that remained unfulfilled. This lack of accountability has left the family feeling disillusioned with Home Instead's business practices and led them to advise others against using their services.

In terms of caregiver performance, opinions vary widely among families that engaged Home Instead’s services. Some caregivers were noted for their punctuality and friendly demeanor, successfully assisting clients with personal needs, light housekeeping, cooking, and companionship. The introduction of new caregivers was also appreciated by some families who valued transparency in keeping them informed about changes in personnel. However, contrasting experiences were highlighted by others who struggled with inadequate caregiver qualities. Reports surfaced about caregivers arriving late or failing to remain engaged during shifts—some even accused of lying about shift times or being overly restrictive regarding client mobility due to unfounded fears of falling.

Those caring for loved ones who suffered from advanced dementia particularly pointed out issues with caregiver qualifications; many caregivers seemed ill-equipped to handle complex situations related to severe cognitive decline. One family's experience described a caretaker restricting their loved one’s ability to move freely within his own home, fearing potential accidents rather than facilitating independence and dignity—an essential aspect of caregiving. While some caregivers excelled at connecting with clients suffering from mild to moderate dementia, there were evident gaps in training when it came to those needing more specialized care.

Conversely, several positive reviews indicated satisfaction with Home Instead's responsiveness and quality of care during tenure periods where families required assistance without reservations. Families shared stories detailing how staff communicated effectively about client progress and adapted services based on individual needs—a critical factor in senior care provision. These accounts emphasized the impact that flexible scheduling had on ensuring personalized attention was afforded while maintaining high levels of involvement from family members.

Furthermore, the promptness in returning calls and addressing inquiries stood out as an advantage according to various users' experiences—signifying that Home Instead does strive for good communication channels between caregivers and family members alike. Many found value not only in personal care but also in the broader scope of support provided over time which included assistance with everyday tasks such as cooking and cleaning.

Ultimately, while there are pockets of commendation for Home Instead's services revolving around reliability, affordability (in certain capacities), flexibility concerning senior needs, and attentive communication practices; these benefits must be weighed against serious complaints regarding caregiver training adequacy and difficulties encountered during billing disputes. As a result, prospective clients may wish to carefully consider both segments of feedback before making decisions regarding eldercare solutions—both for immediate needs as well as longer-term strategy involving ongoing home healthcare advocacy.

This part of Lebanon, Tennessee offers a variety of amenities and services that would make it a convenient and pleasant location for senior living. With multiple family physicians, pharmacies, and the nearby University Medical Center, residents have easy access to healthcare facilities. The diverse range of restaurants, cafes, and parks provide opportunities for socialization and outdoor activities. Additionally, the presence of places of worship in the area caters to spiritual needs. Transportation options such as Enterprise Rent-A-Car and the Music City Star offer convenience for travel. Overall, this neighborhood provides a well-rounded community with resources that can support a comfortable and enjoyable senior living experience.

Physicians

• Total Family Physicians Center (0 miles)
• Smile Solutions of Lebanon (1.1 miles)
• Kenneth W. Anderson, MD (1.2 miles)
• Neurology Clinic & Associates (1.3 miles)
• Lebanon Pain Management Clinic (1.4 miles)
• Oleksandr Osipchuk (1.5 miles)
• Cumberland Skin (1.6 miles)

Restaurants

• Demos' Restaurant (0.1 miles)
• Cracker Barrel (0.1 miles)
• Cook Out (0.1 miles)
• Gondola Restaurant (0.2 miles)
• McDonald's (0.2 miles)
• Chick-Fil-A (0.3 miles)
• Wendy's (0.3 miles)

Pharmacies

• Walgreens (0.3 miles)
• Fred's Pharmacy (1.2 miles)
• Buckeye Drugs (1.5 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• Vanderbilt Health Clinic at Walgreens Lebanon (2.3 miles)
• CVS Pharmacy (12.1 miles)

Cafes

• Starbucks (0.3 miles)
• Sassy Pecan (1.3 miles)
• Just Love Coffee Cafe - Mt. Juliet (12 miles)
• Panera Bread (12.4 miles)
• Starbucks (12.5 miles)

Hospitals

• University Medical Center (1.1 miles)
• Rehab Center At Mcfarland Hosp (1.1 miles)
• University Medical Center (2.9 miles)

Places of Worship

• St Frances Cabrini Catholic Church (1.1 miles)
• Lebanon Church of God (1.3 miles)
• Heaven's View Baptist Church (1.9 miles)
• Southern Baptist Convention (1.9 miles)
• First Assembly of God (2 miles)
• Crossroads Kids (2.8 miles)
• Dickerson Chapel Baptist (8.3 miles)

Transportation

• Enterprise Rent-A-Car (3.1 miles)
• Music City Star (4.7 miles)
• Enterprise Rent-A-Car (12.4 miles)

Parks

• South Mt. Juliet City Park (10.5 miles)
• Walnut Grove Park (11.2 miles)
• Providence - Walk Bike Run Trail (11.2 miles)
• Charlie Daniels Park (12.3 miles)