Home Instead - Lebanon, TN in Lebanon, TN

Pros

• Jennifer is easy to talk to, knowledgeable, and a thoughtful listener who offers practical ideas.
• Jennifer makes families feel at ease and explains in detail, leaving no questions.
• The Home Instead team is professional, compassionate, and dedicated to keeping clients safe and well cared for.
• The office staff are friendly, welcoming, and treat clients like family.
• The caregivers are compassionate, reliable, and truly care about their clients' well-being.
• Jennifer and Tameka provide professional, compassionate, and knowledgeable guidance that brings peace of mind.
• The training and support at Home Instead are outstanding and prepare caregivers to do great work.
• Home Instead has a reputation for quality care and excellent customer service, with responsive and helpful staff.
• Maggie Lea and her team display passion for serving seniors and deliver high-quality care.
• Families consistently report positive experiences, gratitude, and willingness to recommend Home Instead.
• The service offers flexible scheduling, clear communication, and a supportive environment for staff.
• The company is described as a wonderful place to work and a wonderful provider of senior care.

Cons

• One reviewer claimed Home Instead owes their family over $9,700 and failed to issue a refund for more than two months, with repeated excuses from the office.
• They alleged some caregivers arrived late or stayed late, lied about shift times, and prevented the loved one from getting up.
• They stated the owner would not return their calls, leaving concerns unresolved and they felt ignored.
• They criticized the pricing, noting caregivers were paid around $8.75 per hour, implying the care did not justify the cost.
• They asserted the franchise did not live up to its reputation and described their experience as a disaster.

Review

This Lebanon, TN community is best suited for families seeking deeply compassionate, highly trained in-home care with a strong, service-oriented office team. It shines when care planning is a collaborative process and when families want thorough guidance from professionals who treat the care journey as a partnership. The combination of empathetic bedside manner, detailed intake, and a demonstrated ability to match families with caregivers who feel like extended members of the household makes this option especially appealing for those who want to keep loved ones at home and thrive on clear communication and support.

Those who may want to consider alternatives fall primarily into two camps. First, families that require an ironclad guarantee of the same caregiver on every shift or rigid scheduling without exceptions. Some experiences reflect variability in caregiver assignments, late arrivals, and occasional gaps in coverage, which can be a deal-breaker for highly high-needs seniors or those living with advanced dementia. Second, households watching every dollar will want to scrutinize the billing and refund practices, because several accounts describe delays or disputes over charges and credits. In those contexts, other providers with different staffing models or more transparent billing processes may perform more predictably. For those scenarios, alternatives like Right At Home or similar agencies may better align with priorities around consistency, cost control, and turnkey administration.

The core strengths here are tangible and repeatedly validated by families and caregivers. The office team is repeatedly praised for warmth, accessibility, and professional responsiveness, with Jennifer and Tameka singled out as capable navigators who make the process feel manageable. The training ecosystem - anchored by Deanna's patient, detailed instruction - produces caregivers who can deliver both practical support and genuine companionship. Families report caregivers who show up with genuine care, communicate well, and become trusted extensions of the household. When a good match is achieved, the care plan unfolds smoothly: meals, light housekeeping, personal care, and daily routines are handled with competence and kindness, often leaving families with real peace of mind.

Yet the landscape is imperfect, and the best outcomes hinge on how these pros translate into day-to-day reliability. Consistency in caregiver assignments can vary, and some reviews describe caregivers who are on time and well prepared, while others recount missed times or slower turnarounds between shifts. Billing and refunds also surface as recurring friction points, underscoring the need for families to secure written agreements, transparent scheduling, and a clear, documented path for disputes. The most persuasive argument to weight against these concerns is the demonstrable quality of caregivers who truly connect with clients, plus an office culture that is willing to go the extra mile to support both families and staff when the system is functioning as intended.

Practical next steps for families evaluating this option center on setting precise expectations and protecting against gaps. Insist on a written care plan with scheduled caregiver assignments, a clear policy on substitutions, and a point person who will oversee continuity. Request a trial period that prioritizes a primary caregiver and a backup, so transitions don't disrupt routines. Probe billing practices, timelines for refunds, and a formal escalation channel for service concerns. Given the strong emphasis on training and compassionate care, families should also push to meet the trainers and supervisors who will shepherd new aides onto the case, ensuring the caregiving philosophy remains consistent across shifts.

In sum, Home Instead of Lebanon is a practical, deeply human choice for families prioritizing home-based living with empathetic caregivers and a capable office team. It rewards those who invest in clear contracts, deliberate caregiver matching, and proactive communication, while demanding attention to scheduling consistency and transparent billing. For families needing near-perfect consistency or seeking the lowest possible price, alternatives may prove more suitable. For those who value a partner that treats the care of a loved one as a personal mission, with a robust training backbone and testimonials from grateful families, this Lebanon operation stands out as a principled, capable option worth pursuing - provided the boundaries and policies are squarely set from the outset.

This part of Lebanon, Tennessee offers a variety of amenities and services that would make it a convenient and pleasant location for senior living. With multiple family physicians, pharmacies, and the nearby University Medical Center, residents have easy access to healthcare facilities. The diverse range of restaurants, cafes, and parks provide opportunities for socialization and outdoor activities. Additionally, the presence of places of worship in the area caters to spiritual needs. Transportation options such as Enterprise Rent-A-Car and the Music City Star offer convenience for travel. Overall, this neighborhood provides a well-rounded community with resources that can support a comfortable and enjoyable senior living experience.

Physicians

• Total Family Physicians Center (0 miles)
• Smile Solutions of Lebanon (1.1 miles)
• Kenneth W. Anderson, MD (1.2 miles)
• Neurology Clinic & Associates (1.3 miles)
• Lebanon Pain Management Clinic (1.4 miles)
• Oleksandr Osipchuk (1.5 miles)
• Cumberland Skin (1.6 miles)

Restaurants

• Demos' Restaurant (0.1 miles)
• Cracker Barrel (0.1 miles)
• Cook Out (0.1 miles)
• Gondola Restaurant (0.2 miles)
• McDonald's (0.2 miles)
• Chick-Fil-A (0.3 miles)
• Wendy's (0.3 miles)

Pharmacies

• Walgreens (0.3 miles)
• Fred's Pharmacy (1.2 miles)
• Buckeye Drugs (1.5 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.3 miles)
• Vanderbilt Health Clinic at Walgreens Lebanon (2.3 miles)
• CVS Pharmacy (12.1 miles)

Cafes

• Starbucks (0.3 miles)
• Sassy Pecan (1.3 miles)
• Just Love Coffee Cafe - Mt. Juliet (12 miles)
• Panera Bread (12.4 miles)
• Starbucks (12.5 miles)

Hospitals

• University Medical Center (1.1 miles)
• Rehab Center At Mcfarland Hosp (1.1 miles)
• University Medical Center (2.9 miles)

Places of Worship

• St Frances Cabrini Catholic Church (1.1 miles)
• Lebanon Church of God (1.3 miles)
• Heaven's View Baptist Church (1.9 miles)
• Southern Baptist Convention (1.9 miles)
• First Assembly of God (2 miles)
• Crossroads Kids (2.8 miles)
• Dickerson Chapel Baptist (8.3 miles)

Transportation

• Enterprise Rent-A-Car (3.1 miles)
• Music City Star (4.7 miles)
• Enterprise Rent-A-Car (12.4 miles)

Parks

• South Mt. Juliet City Park (10.5 miles)
• Walnut Grove Park (11.2 miles)
• Providence - Walk Bike Run Trail (11.2 miles)
• Charlie Daniels Park (12.3 miles)