For more information about senior living options: (866) 208-4318
4.7 from 116 reviews
5 stars
101
4 stars
6
3 stars
0
2 stars
2
1 stars
7
Overall Review of Home Instead - Lebanon, TN
common5 reviews mention this
Office communication feels responsive
Office staff stay in touch and follow through when families reach out.
Multiple reviews describe staff as responsive and easy to work with, including returning calls and communicating proactively with the family. Care transitions and scheduling were also described as smoother because the office provided clear explanations and stayed reachable. One reviewer said a caregiver situation was addressed by the owner after the office called them back.
common10 reviews mention this
Caregivers provide compassionate help
Caregivers are frequently described as caring, compassionate, and dependable.
Many reviewers praise caregivers by name for kindness, compassion, and reliability in daily help and companionship. Several families describe feeling confident leaving a loved one in the caregiver’s care, including when the caregiver is present while family members are away. The same theme also shows up in reviews that emphasize consistent support during difficult times and end-of-life care.
common3 reviews mention this
Scheduling can be flexible
Families report schedules that fit day-to-day needs and preferences.
Reviewers mention practical scheduling support, including consistent weekly coverage and caregivers who are on time or let families know if they are running late. Others describe help adjusting hours to how their loved one needs support, including flexibility around time and routines. One review also notes trouble when caregiver continuity wasn’t guaranteed.
caveat2 reviews mention this
Refund and billing issues recur
Some families report delays or problems getting refunds they were owed.
Two reviewers specifically call out money they say was owed back to them, describing extended delays and difficulty getting updates. One review says the refund check was not successfully issued as expected, and another describes repeated excuses while trying to resolve the issue. These reviews are the clearest recurring negative signal related to billing or refunds.
caveat3 reviews mention this
Cost can feel high for help
Pricing is described as expensive, especially for limited or minimum-hour help.
Several reviewers mention that costs can add up quickly, including situations where minimum-hour requirements made the service harder to justify. One review describes the agency as very expensive and compares their experience to another provider. Another review mentions stopping services because the minimum daily time became too expensive.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Nashville International (22 miles away)
Nearby Places of Interest
This part of Lebanon, Tennessee offers a variety of amenities and services that would make it a convenient and pleasant location for senior living. With multiple family physicians, pharmacies, and the nearby University Medical Center, residents have easy access to healthcare facilities. The diverse range of restaurants, cafes, and parks provide opportunities for socialization and outdoor activities. Additionally, the presence of places of worship in the area caters to spiritual needs. Transportation options such as Enterprise Rent-A-Car and the Music City Star offer convenience for travel. Overall, this neighborhood provides a well-rounded community with resources that can support a comfortable and enjoyable senior living experience.
Physicians
Total Family Physicians Center (0 miles)
Smile Solutions of Lebanon (1.1 miles)
Kenneth W. Anderson, MD (1.2 miles)
Neurology Clinic & Associates (1.3 miles)
Lebanon Pain Management Clinic (1.4 miles)
Oleksandr Osipchuk (1.5 miles)
Cumberland Skin (1.6 miles)
Restaurants
Demos' Restaurant (0.1 miles)
Cracker Barrel (0.1 miles)
Cook Out (0.1 miles)
Gondola Restaurant (0.2 miles)
McDonald's (0.2 miles)
Chick-Fil-A (0.3 miles)
Wendy's (0.3 miles)
Pharmacies
Walgreens (0.3 miles)
Fred's Pharmacy (1.2 miles)
Buckeye Drugs (1.5 miles)
CVS Pharmacy (2.3 miles)
Walgreens (2.3 miles)
Vanderbilt Health Clinic at Walgreens Lebanon (2.3 miles)
Hospice care focuses on providing comfort and support for individuals nearing the end of life, with Medicare Part A covering services like nursing care and counseling for patients with a terminal illness and a life expectancy of six months or less. While most hospice services are low-cost for eligible patients, families should be aware that certain expenses, such as room and board, may not be covered.
Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
Caregiver exhaustion, or burnout, stems from the relentless demands of caregiving, leading to emotional and physical depletion characterized by stress, frustration, and neglect of personal needs. Addressing this burden is essential to prevent long-term consequences, with early recognition and support being crucial for caregivers to maintain balance and implement self-care.
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Nashville International (22 miles away)
Comprehensive care (memory care + skilled nursing) with on-site amenities (beautician, activities) and supportive staff.
Comprehensive Guide to Medicare Coverage for Hospice Care
Caring for Those Who Care: Recognizing, Understanding, and Overcoming Caregiver Burnout
Caregiver Exhaustion: Recognizing the Signs and Restoring Your Well-Being
