HomeWell Care Services of Hendersonville, TN

Pros

• The family is very pleased with Homewell's services.
• Rebecca has become part of the family.
• The night-time care team of Mrs. Flo and Mrs. Wanda provides excellent care and a comforting presence at night.
• Jessica is a perfect blessing, treating Papa with kindness, love, and respect; she follows the care plan and communicates positively with the family.
• Christie, Cristen, and their team at HomeWell are highly recommended.
• The caregivers take great care of loved ones and earn the family's trust.
• HomeWell Care Services provided support when mom fell ill, answering questions and explaining processes and billing.
• The setup was quick and helpful.
• Christie went above and beyond by arranging immediate evening care and ensuring the loved one's comfort.
• The staff treat their patients like family.
• The staff cared for mom in the final days, keeping her comfortable; Connie, Kim, and Megan were helpful.
• The caregivers are dependable and genuine.
• Kylee Bull is punctual, observant, patient, and consistently helpful.
• Linda Brooks is considerate and hardworking, with a great personality.
• Veronica Summerhill was cordial and engaging, making mom feel at ease.
• Kim and Sharika go the extra mile, and the office is responsive.

Cons

• One reviewer stated that they would give zero stars.
• The downsides noted include staff routinely being late.
• There was a revolving door of caregivers, with many just sitting around, some napping, and doing very little.
• Caregivers were late and there was no confirmation of scheduled days.
• There was an instance where a last-minute change of staff led to a caregiver arriving who fell asleep and was sent home.
• The price was ridiculously expensive and not affordable for people with an average income.
• A reviewer advised veterans to be careful what they sign and to run from this place.
• They would not recommend HomeWell to other families unless they just needed someone to sit on the couch all day.

Review

Best suited for families who want a high-touch, in-home care partnership rather than a one-size-fits-all agency. HomeWell Hendersonville shines when a loved one needs attentive, relationship-based caregiving, whether for progressive needs, dementia support, post-acute recovery, or nightly supervision. The strongest asset is caregiver continuity: Rebecca has remained with one family from the start, providing more than task-based help - she's become part of the family. The night team, Flo and Wanda, demonstrates the value of reliable overnight presence, ensuring the person at home is attended to, listened to, and comforted during awakenings. New caregivers like Jessica have stepped in smoothly, maintaining alignment with the care plan and communicating with both the family and the client in a respectful, positive manner. Christie and the coordinators are consistently seen as a dependable bridge between family needs and on-site care.

Those who may want alternatives: families on a tight budget will find the price point hard to sustain, with multiple reviews calling the service expensive and not affordable for average income. Scheduling reliability may be a concern for some families: reports of staff arriving late, last-minute substitutions, and a revolving door of caregivers, including instances of no-shows. A few experiences point to professional inconsistencies or questionable conduct, such as a reviewer noting a caregiver bringing a child to work, underscoring why households with strict expectations for consistency and professionalism should vet options and perhaps compare with agencies known for fixed teams. For families needing a strictly predictable daily routine, or those who want minimal turnover risk, alternatives could be a better fit.

Yet the core advantages often offset these drawbacks. When the chosen caregiver is in place, the care feels deeply personal: kindness, respect, and careful adherence to the care plan are repeatedly highlighted. Families describe relief from caregiver burnout because caregivers encourage breaks and provide companionship, enabling family members to step away with confidence. The agency's communication - coordinators answering questions, the ability to arrange urgent care quickly, and documentation around billing - meets critical needs in moments of stress. That blend of empathy, plan fidelity, and responsive administration makes HomeWell a practical, high-value choice in many scenarios, especially where ongoing daily assistance and crisis support are required.

Concrete examples reinforce the value: in urgent last days with dementia, Christie and on-site staff delivered rapid evening coverage and ensured the loved one was comfortable; overnight care teams offered a listening presence that allowed the family to rest; and in routine home care, caregivers demonstrated initiative - driving errands, light housekeeping, and attentive conversation - while staying aligned with the patient's routines. Across several reviews, caregivers are described as patient with dementia, dependable in routine tasks, and capable of extending care beyond basic tasks to include emotional support and practical help. The consistent thread is a caregiving team that, when properly staffed, can transform an overwhelming situation into manageable, humane care.

Cost remains the most visible constraint. Several families commend the flexibility and empathy but note the price as a significant hurdle, with some calling it exorbitant for average incomes. Billing issues do surface occasionally yet are often resolved promptly by a responsive office, suggesting administrative friction is not uncommon but is typically manageable. The strongest impression is that the quality of caregiving - when a stable caregiver is in place - can justify the expense for families who prioritize peace of mind, reliable 24/7 readiness, and real-time updates for a loved one with medical or cognitive needs. Prospective buyers should have a frank discussion about what is included in the rate, what constitutes overtime or urgent placement, and what guarantees exist around scheduling, so expectations align with reality.

Decision guidance: for families considering HomeWell Hendersonville, demand a clear assignment plan with a primary caregiver and defined backups to minimize disruption. Insist on a published schedule framework, especially for nights and weekends, and confirm the process for sudden changes or substitutions. Probe the office about pricing early and request a written service package that lists included tasks, emergency response timelines, and any add-ons. Request references from similar cases (dementia, post-surgery, or 24/7 coverage) and ask how turnover has trended in the last year. If budget is negotiable and a stable, deeply compatible caregiving relationship is the priority, HomeWell is a strong fit; if cost sensitivity or absolute schedule predictability is non-negotiable, it may be prudent to compare alternatives with more transparent pricing or fixed staffing models.

This area of Hendersonville, Tennessee offers a variety of amenities and services that cater to a senior living lifestyle. With several popular restaurants nearby such as Cracker Barrel, Carrabba's Italian Grill, and Moe's Southwest Grill, seniors can enjoy a diverse range of dining options. Additionally, there are multiple pharmacies within close proximity including Walgreens and CVS Pharmacy for convenient access to medication and healthcare needs. Places of worship such as First United Methodist Church and The Movement Church provide spiritual support for residents. The area also boasts quality healthcare facilities like Hendersonville Medical Center and Vanderbilt Children's Endocrinology for medical care. For leisure activities, seniors can visit Regal Streets of Indian Lake & IMAX theater or Moss Wright Park. Overall, this neighborhood provides a well-rounded environment with accessibility to essential services and recreational opportunities for senior living.

Restaurants

• Moe's Southwest Grill (0.5 miles)
• Cracker Barrel (0.5 miles)
• Steak 'n Shake (0.6 miles)
• Wendy's (0.6 miles)
• Carrabba's Italian Grill (0.7 miles)
• Zaxby's (0.7 miles)
• Five Guys Burgers & Fries (1 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Ak Analytical Services (1.7 miles)
• Walgreens (5 miles)
• Walgreens (5.2 miles)
• Walgreens (5.9 miles)

Places of Worship

• First United Methodist Church (0.6 miles)
• The Movement Church (1.1 miles)
• Our Lady of the Lake Catholic Church (1.8 miles)
• Crosspoint Church (2.1 miles)
• Long Hollow Baptist Church (3.6 miles)
• Northfield Church (4.6 miles)
• Tulip Grove Baptist Church (6.6 miles)

Hospitals

• Vanderbilt Children's Endocrinology Hendersonville (0.7 miles)
• Hendersonville Medical Center (1 miles)

Physicians

• Rapha Family Wellness (0.8 miles)
• Hendersonville Children's Clinic (0.8 miles)
• Reliance Medical Group (0.9 miles)
• The Pain Management Group P C (0.9 miles)
• Rivergate Sports Medicine & Orthopaedic (1 miles)
• Tennessee Heart and Vascular (1 miles)
• Saint Thomas Medical Partners - Endocrinology - Hendersonville (1.1 miles)

Cafes

• Lyncoya Cafe (0.9 miles)
• Black Press Coffee Shop (1.1 miles)
• Starbucks (1.2 miles)
• Starbucks (5.6 miles)
• Starbucks (7.1 miles)
• Black Press Coffee Shop (7.8 miles)
• Dutch Bros Coffee (8.4 miles)

Theaters

• Regal Streets of Indian Lake & IMAX (1.4 miles)
• Ncg Gallatin (6.9 miles)

Parks

• Moss Wright Park (4.6 miles)
• Grand Ole Rv Resort And Market (6.4 miles)
• Charlie Daniels Park (8.5 miles)

Transportation

• Enterprise Rent-A-Car (8.1 miles)