1030 South Maple Avenue, Cookeville, TN 38501
For more information about senior living options: (844) 490-3973
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Heritage Pointe is described as taking great care of residents and supporting their independence. The staff at Heritage Pointe are wonderful and caring. The facility is nicely appointed, clean, and well maintained. Residents enjoy a wide range of activities and social events. The community feels like home, with welcoming staff and residents. Heritage Pointe offers secure Alzheimer's care within the same building, providing continuity. The dining and nutrition program is well managed, with meals prepared by on?staff professionals. Families express confidence in the care and would recommend Heritage Pointe. Long?term residents and families report positive experiences and high satisfaction. The facility provides convenient services, including transport and medication assistance.
They claim the facility charged $5,800 and couldn't feed him. They describe staff putting food in front of him and then walking away, removing the untouched food. They feel the facility should have never readmitted him from rehab if it couldn't provide the needed care. They state he wasn't getting what he needed while on hospice. They say moving him to memory care resulted in an extra $1,000 per month. They describe the room as infested with bedbugs and ants. They accuse Administrator Mike of bragging about evicting residents for disrespect and being disrespectful.Heritage Pointe Senior Living in Cookeville is best suited for seniors who want a warm, home-like assisted living setting with an established memory-care option and a robust schedule of on-site activities. It works well for families who prize a community that feels welcoming, where residents can maintain independence yet access assistance as needed, and where staff familiarity and a sense of neighborhood matter. The campus' Alzheimer's unit, opportunity for secure outdoor spaces, and a menu of amenities (transport, on-site styling, dietician-supported meals) make it a practical fit for those who value continuity of familiar routines and social engagement.
Those who may want to consider alternatives are residents with heavy, round-the-clock medical nursing needs or advanced ADLs that require constant, hands-on supervision. Some families have found the level of care inconsistent, and a few reviews describe situations where assistance did not meet expectations. Price sensitivity is another red flag for certain cases; units advertised as all-inclusive can still leave gaps that translate into higher out?of?pocket costs. Families seeking strict clinical oversight, or a facility with a flawless daily care track record, may be better served elsewhere.
The strongest positives here are persistent, compassionate staff and a credible commitment to stay "home-like" and activity-rich. Several reviews highlight friendly caregivers, meaningful programming, and a culture where residents are introduced by name and known by the team. The Alzheimer's unit is repeatedly cited as a secure, familiar environment for residents transitioning along the dementia spectrum. Cleanliness and organization are also repeatedly praised, alongside convenient amenities such as transport to appointments, opportunities for socialization, and access to a dietician who helps shape meals. These elements create a practical spine for daily life and meaningful engagement.
However, the main cons in the community's profile cannot be overlooked. Multiple accounts describe neglectful gaps in care, with serious consequences that linger long after a loved one was discharged to the hospital or rehab. An emotionally devastating set of reviews alleges that a resident was not fed adequately and deteriorated despite hospice involvement, raising hard questions about staffing, supervision, and the effectiveness of care plans. Complaints about pests in rooms, concerns about cleanliness in some areas, and posts suggesting management training deficiencies further complicate the decision calculus. Billing practices that appear insensitive in the moment of loss also undermine trust. Taken together, these red flags signal that care quality can vary significantly and that clear, proactive accountability is essential.
In weighing the pros against the cons, Heritage Pointe offers a compelling option for families prioritizing social connectedness, dementia-friendly design, and an appealing mix of activities and services. The strength of the staff ethos, the sense of community, and the availability of a secured memory-care environment can offset a lot of daily life friction for residents who are moderately independent with periodic assistance. Yet for families whose loved one requires intensive nursing supervision, consistent medical management, or a spotless care record, this community may not consistently meet those expectations. Price discussions and care-plan transparency become pivotal before moving forward.
Practical next steps are essential. Prospective residents should tour with a critical eye for cleanliness, safety, and staff responsiveness; request a detailed, written care plan that links medications, meals, and ADL support to specific staff assignments and shifts; verify 24/7 nursing presence and the process for escalating concerns; and speak with current residents and multiple family members about daily experiences. Ask for recent audit outcomes, staff turnover rates, and how the facility handles incidents and grievances. If the goal is a vibrant, engaging home with a memory-care option and responsive, attentive staff, Heritage Pointe can deliver - but only in places where trust is earned week after week through consistent, well-structured care.
66 resident community capacity
1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting. 2-bedroom apartments2-bedroom apartments are important for seniors because they provide extra space for guests, hobbies, and caregivers, as well as potential for additional income through roommates or rental. Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
CafeCafes are important for seniors because they provide a social setting where they can connect with others, enjoy a meal or beverage, and engage in activities that promote mental stimulation and overall well-being. Additionally, cafes offer a convenient and accessible option for seniors to dine out without the hassle of preparing meals at home.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Security gateSecurity gates provide an added layer of protection and peace of mind for seniors living in a community. They help prevent unauthorized entry, deter potential intruders, and create a sense of security for residents. This extra security measure can make seniors feel safe and secure in their living environment.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
SpaSpas are important for seniors because they provide relaxation, stress relief, and therapeutic benefits which can improve their overall well-being and quality of life. Additionally, spa treatments such as massages, hydrotherapy, and aromatherapy can help alleviate common age-related ailments such as arthritis, joint pain, and circulation issues. Seniors deserve to enjoy a pampering experience that promotes physical and emotional wellness. TV roomTV rooms are important for seniors in senior living communities because they provide a space for social interaction, entertainment, and relaxation. Watching TV can help reduce feelings of loneliness and boredom, and create a sense of community among residents. Additionally, TV rooms offer a break from daily routines and can be a source of comfort and familiarity for seniors.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
VA Benefits ConsultationVA Benefits Consultations are important for seniors because they provide valuable information on the benefits and resources available to them as veterans. These consultations can help seniors access financial assistance, healthcare services, and other support that can greatly improve their quality of life in their later years. Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteActivities off-site are crucial for seniors as they provide opportunities for socialization, mental stimulation, and physical activity outside of their usual routine. This helps combat feelings of isolation and boredom, promotes overall well-being, and allows seniors to remain engaged in the community. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Arts and craftsEngaging in arts and crafts activities provides seniors with a creative outlet, promotes cognitive function, enhances dexterity and fine motor skills, fosters social interaction, and boosts overall well-being and mental health. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
Educational speakers / life long learningEducational speakers and lifelong learning opportunities are crucial for seniors as they provide mental stimulation, promote social engagement, and contribute to overall well-being. Continuous learning helps seniors stay mentally sharp, build new skills, and maintain a sense of purpose and fulfillment in their lives. It also allows them to stay connected to the world around them and fosters a sense of community within senior living facilities. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Live musical performancesLive musical performances can provide seniors with a sense of joy, nostalgia, and connection. Music has the power to evoke emotions and memories, improve mood and cognitive function, and foster social interaction among seniors. It can also serve as a form of therapy and stress relief for older adults, making it an important activity to include in senior living communities.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.Heritage Pointe Senior Living in Cookeville, TN, is a vibrant and caring assisted living community that offers a variety of housing options and specialized care services. With 2-bedroom apartments and studio apartments available, residents can choose the living arrangement that best suits their needs and preferences.
As a memory care facility, Heritage Pointe is dedicated to providing comprehensive support for individuals with Alzheimer's disease or other forms of memory loss. The community ensures 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. Medication management is also provided to ensure the well-being of all residents.
Residents at Heritage Pointe enjoy a wide range of amenities designed to enhance their quality of life. There is an on-site beautician and beauty salon for grooming needs. Cable or satellite TV is available in each apartment for entertainment purposes. The community operated transportation service allows residents to easily access nearby locations.
Social engagement and mental stimulation are encouraged through various facilities such as the computer center, gaming room, small library, TV room, and wellness center. Regularly scheduled activities cater to different interests with options like arts and crafts, fitness programs, educational speakers/ lifelong learning sessions, live musical performances, planned day trips, religious services, and resident-run activities.
Heritage Pointe takes dietary needs seriously by offering personalized meal preparation and service according to specific requirements such as diabetes diets or special dietary restrictions. The restaurant-style dining experience provides a comfortable environment for residents to enjoy nutritious meals together.
Located in close proximity to several cafes, parks, pharmacies,sicians nearby restaurants,iters place worshipand theaters,Hopitals Heritage Pointe ensures that its residents have convenient access to these essential amenities outside the community.
Overall, Heritage Pointe Senior Living in Cookeville provides a safe and nurturing environment where seniors can thrive while receiving personalized care tailored to their unique needs.
This part of Cookeville, Tennessee offers a range of amenities and services that may be appealing for seniors looking to live in the area. With several physicians' offices nearby, including Infinity Birthing Center and Upper Cumberland Family Physicians, access to medical care is convenient. In addition, there are multiple places of worship for spiritual support, such as the Southern Baptist Convention and First Christian Church. For dining options, there are various restaurants like El Tapatio Mexican Restaurant and Fuji Hibachi & Sushi, as well as cafes like Starbucks and Panera Bread for social gatherings. The presence of pharmacies like Kroger Pharmacy and Walgreens ensures easy access to medications. Parks such as Franklin Park and Cane Creek Park offer opportunities for outdoor recreation and relaxation, while transportation options like Upper Cumberland Regional Airport provide convenience for travel needs. Overall, this area of Cookeville provides a diverse range of resources that could make it a desirable location for seniors looking to settle down.
Heritage Pointe Senior Living offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
Heritage Pointe Senior Living is located at 1030 South Maple Avenue, Cookeville, TN 38501 in Putnam County, Tennessee
Heritage Pointe Senior Living's array of features is designed to comprehensively support residents navigating the challenges of dementia and Alzheimer's disease. The 24-hour supervision ensures constant monitoring, offering peace of mind to both residents and their families while enabling immediate assistance in emergencies. Assistance with activities of daily living--such as bathing and dressing--addresses the individual needs of each resident, promoting dignity and comfort. Support with transfers ensures safe mobility, reducing the risk of falls or injuries, which is crucial for maintaining independence. Meal preparation and service are tailored to cater to dietary restrictions while fostering a pleasant dining experience, which can enhance appetite and nutrition. Finally, medication management helps ensure that residents receive their prescribed treatments consistently and safely, reducing confusion around complex medication regimens commonly experienced by those with cognitive impairments. Together, these features create an environment that promotes safety, well-being, and quality of life for individuals facing memory-related challenges.
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