4815 N. Lee Hwy, Cleveland, TN 37312
To contact a resident: (423) 473-3140
For more information about senior living options: (866) 208-4318
Overall Review of Remember Me Senior Care
Pros
Remember Me has incredible staff.- The food smells amazing and the community is kept clean.
- Lauryn runs everything fantastically, and the maintenance staff keeps the community in tip-top shape.
- The staff show great kindness, patience, and concern to residents, ensuring they are shown respect and live with dignity.
- The community is warm and inviting, designed to feel like a home with abundant natural light.
- The private rooms are spacious and designed for safety and aesthetics.
- The care team provides loving, personalized care and helps residents feel cared for and valued.
- The ownership and staff are dedicated to putting residents first and making them feel like family.
Cons
The facility is horribly understaffed and can't attend to all of its patients.- The pharmaceutical staff dropped the ball big time and had his meds screwed up.
- They impose a 30-day notice and a $4,000 termination fee, which makes them seem more about money than care.
- The administration is very lacking and can change their minds, breaking rules for some and hurting families.
- They advertise being specialists in Alzheimer's care, but that isn’t supported by the reviews.
Review
Remember Me Senior Care in Cleveland, TN is best suited for families seeking a warm, home-like assisted living environment with a clear emphasis on memory care within a small, community-centered setting. This is a place where residents are tended to with a relational, family-first approach, and where daily life feels intimate rather than institutional. For families who want staff who know their loved one by name, who value consistent kindness, and who prefer a layout designed to foster connection and calm, this community often delivers.
However, alternatives should be considered by those prioritizing ironclad clinical routines and transparent, consistently enforced policies. Some reviews flag staffing gaps and the difficulty of delivering specialized memory care at all times, along with medication-management missteps and administrative rigidity. For families needing a fail-proof dementia program with unwavering policy adherence, or for those who want a simple, predictable billing structure free of contractual termination fees, other options may align more closely with expectations and financial planning.
On the upside, the strongest arguments in favor of Remember Me center on its genuine warmth and the sense of belonging it creates. Residents and families repeatedly describe a home-like atmosphere with clean, well-kept spaces, nutritious meals that consistently impress, and a staff that is patient, kind, and attentive. The owners’ hands-on involvement and a philosophy that prioritizes dignity and personal recognition come through in daily interactions, with many families noting improvements in mood and anxiety as residents settle into routines, social connections, and meaningful activities. The design, with abundant windows, private rooms that balance safety and comfort, and easy pacing of programs, supports both sociability and personal space, a combination many families value highly.
Yet the published drawbacks cannot be ignored. Several accounts point to understaffing as a real constraint, especially for residents with higher needs or complex behavioral symptoms. Medication errors, while not universal, are described as a breaking point in some cases, and there are concerns about administration inconsistencies and the perception that acceptance hinges on a narrow set of criteria. The contract structure, including a 30-day notice and a termination fee, adds financial risk if care needs or family circumstances shift, and some families question the claim of specialized Alzheimer’s programming when experiences suggest a broader memory-care approach rather than a true clinical dementia program.
These cons do not entirely erase the positives, and the balance may tilt decisively for households prioritizing atmosphere, relationships, and daily quality of life. The core strengths, a homey, uplifting environment; staff who feel like an extended family; a strong sense of ownership-facing accountability; and a care model that emphasizes empathy, patience, and personal dignity, often translate into happier residents, fewer anxiety-driven behaviors, and more meaningful engagement. When issues arise, the responsive culture described by many families, administrators who listen, maintenance crews that keep spaces welcoming, and caregivers who go the extra mile, can mitigate rough edges and sustain trust over time.
For families choosing a path forward, remember this facility tends to deliver best for those who want a deeply personal, loving setting and are comfortable navigating occasional operational frictions. It is a compelling fit for memory-care needs framed by a humane, community-oriented approach where residents feel seen, heard, and cherished. If the priority is clinical precision, unbroken staffing coverage around the clock, and a straightforward, contract-light experience, alternatives should be weighed. Prospective families should visit, observe day-to-day interactions, and press for specifics: staff-to-resident ratios during peak hours, the exact process for medication management, the concrete care plan for memory-related symptoms, and the terms of any contractual penalties. In the end, Remember Me stands out as a place where care feels like family, and that can be the decisive factor for many seeking a dignified, affectionate home for a loved one.
Assisted Living
Activities on-site
Devotional services off-site
Indoor common areas
Lovell (24 miles away)
Ambulatory care
Diabetic care
Meals provided
Is Assisted Living Deductible on Your Taxes? Understanding the Complexities of Assisted Living Expenses and Deductions
Assisted Living Support for Veterans: A Complete and Detailed Overview
Exploring the Contrasts Between Assisted Living and Skilled Nursing