Remember Me Senior Care

Pros

• Remember Me Senior Care is praised for its warm, home-like environment and family-like relationships.
• The staff are described as incredible, caring, patient, and dedicated.
• The facility is clean, well maintained, and visually appealing.
• The design provides abundant natural light and spacious, safe private rooms.
• The food is delicious, with residents enjoying inviting dining experiences.
• The Sneed family is viewed as visionary and deeply committed to residents.
• Residents are treated with dignity, respect, and individualized attention.
• The community offers engaging programs and entertainment that enhance happiness.
• Families feel Remember Me fills a gap in memory care and provides peace of mind.
• The care team is collaborative and responsive to concerns, ensuring high-quality care.

Cons

• They advertise themselves as Alzheimer's specialists, but reviewers did not find this to be the case.
• The facility is horribly understaffed and cannot attend to all residents.
• The pharmaceutical staff dropped the ball and prescribed incorrect medications, contributing to a patient's decline.
• Because of medication issues, the patient had to be hospitalized to correct the meds.
• They enforce a 30-day notice and a $4,000 termination fee, which many see as punitive.
• The administration is lacking and inconsistent, with rules sometimes being broken or reinterpreted for some families.
• The administration can change its mind about eligibility after assessments, hurting families.

Review

Remember Me Senior Care in Cleveland is described by many families as a warm, home-like place where residents and their loved ones quickly feel a sense of family and belonging. Across multiple accounts, the overwhelming impression is that the staff, owners, and fellow residents create an atmosphere of care, connection, and warmth. Families speak of truly believing they found a home for their loved ones rather than just a facility, with many noting that conversations, laughter, and genuine concern happen daily. The sentiment runs strongly that this is a place where people are seen, heard, and treated with kindness, respect, and dignity from the moment of entry onward.

The environment itself is repeatedly praised for feeling like a home rather than an institution. The building is described as bright and inviting, with abundant windows that invite natural light to flood common areas and personal rooms alike. Private rooms are noted as spacious and functional, balancing safety with aesthetics. Residents enjoy small comforts that make daily life pleasant, such as rocking chairs and opportunities to observe birds at feeders, which adds a sense of calm and normalcy. Mealtime often serves as a social focal point, with residents dining together and programs or entertainment scheduled throughout the week, contributing to a lively yet homely atmosphere. The design and layout appear to support both intimate interaction and personal privacy, a blend many families say helps their loved ones feel at ease.

Staff and leadership are repeatedly highlighted as the heart of the Remember Me experience. Families emphasize that the people caring for their loved ones are genuinely compassionate, patient, and attentive. They commend the team for making the effort to know each resident as an individual, fostering meaningful connections and individualized attention. The ownership, particularly the Sneed family, is frequently cited for having a compelling mission to put residents first and to treat them as family. Specific staff members receive praise for their leadership and daily contributions; for example, Lauryn is recognized for running operations smoothly, and other caregiving staff are described as trustworthy and consistently kind. Several reviewers specifically point to the teamwork among nurses, aides, cooks, and maintenance staff, noting that everyone works together to keep residents comfortable, well-fed, and cared-for. The sense that the entire staff operates with a shared purpose to support residents' well-being is a common thread in these testimonials.

Families recount positive, heartwarming anecdotes that illustrate the level of care and dedication present. There are stories of caregivers going above and beyond, such as meeting families in inclement weather to help with transitions after hospital procedures, ensuring mom stays warm and comfortable, and coordinating to make sure residents' needs are met promptly. Some reviews describe notable improvements in residents' well-being after entering Remember Me, including reduced anxiety and a re-emergence of their loved one's personality and happiness. Communities feel like extended families where residents laugh, engage in activities, and enjoy time with friends and caregivers. In one moving account, the owner's vision and personal story about caring for elderly relatives provide a context for the community's commitment to compassionate, family-centered care that resonates with many families.

Despite the many glowing testimonials, there are serious cautions raised by a portion of the feedback. Some families allege significant staffing shortages that impact the level of attention their loved ones receive, particularly when dealing with complex needs like dementia. One account describes a situation where medication management fell short, culminating in a hospital visit to correct prescriptions, which understandably raised alarm and disappointment. There is also critique aimed at administrative policies, including a 30-day termination clause and an impression that policy application can be inconsistent or selectively applied. One reviewer explicitly states that, despite the facility's emphasis on Alzheimer's care, they did not find the specialized level of attention expected, and they frame Remember Me as an assisted living facility rather than a true memory-care center. These concerns remind prospective families to inquire directly about staffing levels, medication procedures, and the facility's approach to dementia-specific care to ensure alignment with their expectations.

Taken together, the stories portray Remember Me Senior Care as a place that many families firmly believe offers something special: a genuine, home-like environment with staff and leadership who care deeply about residents' dignity and happiness. The strong praise for the human connections, the cleanliness and design of the space, and the daily routines that promote social engagement and personal well-being is compelling. At the same time, the more critical remarks underscore the importance of transparent communication, dependable staffing, strict medication oversight, and consistent administration policies. For families considering Remember Me, the message is clear: it can be an extraordinary home for a loved one, especially when open conversations with management address concerns, clarify expectations about dementia care, and confirm the facility's ability to meet individual needs through staffing, procedures, and policy.

This part of Cleveland, Tennessee offers a variety of dining options, including popular chains like Steak 'n Shake, Olive Garden, and Panera Bread, as well as local favorites like Chicken Salad Chick and Buddy's Bar-B-Q. There are also several cafes such as Peet's Coffee and Tea for relaxing afternoon outings. In terms of healthcare services, the area is well-equipped with pharmacies such as Mouse Creek Pharmacy and CVS Pharmacy nearby. For medical needs, there are reputable physicians like Timothy H. Ray at Bradley Dental Center and specialists at Chattanooga Allergy Clinic within a short distance. Additionally, there are multiple places of worship for spiritual fulfillment and several hospitals like National Healthcare-Cleveland and Skyridge Medical Center Westside Campus to ensure easy access to quality healthcare services.

Restaurants

• Steak 'n Shake (1 miles)
• Chicken Salad Chick (1 miles)
• O'Charley's Restaurant + Bar (1 miles)
• Olive Garden (1.1 miles)
• Sonic Drive-In (1.3 miles)
• Buddy's Bar-B-Q (1.4 miles)
• McAlister's Deli (1.4 miles)

Cafes

• Panera Bread (1 miles)
• Peet's Coffee and Tea (1.6 miles)
• Ocoee Coffee (3.2 miles)
• Bear Brew Coffee (4.4 miles)
• Starbucks (4.5 miles)

Pharmacies

• Mouse Creek Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Cooke's Food Store (2.4 miles)
• Walgreens (2.5 miles)
• Medi-Mart Pharmacy (2.8 miles)
• Cherokee Medical Supply (3.1 miles)

Physicians

• Ahlberg Audiology & He (1.4 miles)
• Georgetown Medical Clinic (1.5 miles)
• Chattanooga Allergy Clinic (1.9 miles)
• Timothy H. Ray, D.D.S.-Bradley Dental Center (1.9 miles)
• Niansen Liu (2.1 miles)
• Kundu Subroto MD (2.1 miles)
• Internal Medicine Group of Cleveland (2.4 miles)

Places of Worship

• First Baptist Cleveland (1.7 miles)
• Church of God of Prophecy Office of the General Overseer (1.9 miles)
• St Therese Catholic Church (2.7 miles)
• Southern Baptist Convention (2.8 miles)
• Church Of God Legal Service (3.1 miles)
• Westmore Church of God (3.1 miles)
• The Church At Grace Point (4.2 miles)

Hospitals

• National Healthcare-Cleveland (2.9 miles)
• Cleveland Community Hospital (2.9 miles)
• Skyridge Medical Center Westside Campus (2.9 miles)
• T C Thompson Children's Hospital (3 miles)
• Pediatrix Medical (3.2 miles)
• Tennova Healthcare (3.2 miles)
• Erlanger Health Systems (8.2 miles)