Phileo Home Care TN

Pros

• The personal care provided by Phileo Home Care was excellent and went above and beyond expectations.
• They maintained consistent communication by calling and texting, showing patience and understanding towards the client's needs.
• The staff followed through diligently by visiting the client in the hospital after an unexpected incident.
• The service was flexible, allowing the client to keep their service for potential future needs.
• Despite challenges, the caregivers displayed professionalism and dedication in caring for the client.

Cons

• The company is very unprofessional and consistently overcharges.
• Barbara never answers the phone, making it difficult to get assistance.
• Workers come in but do not perform their duties, often just going to sleep instead of providing care.
• The quality of the meals provided to clients is unsatisfactory, with no good meals ever being served.
• The owner is difficult to contact as time goes on, leading to frustration for clients.
• Replacement sitters are not as good as the regular sitters, causing dissatisfaction when changes occur.

Review

The arena of home care services can be a mixed bag, as reflected in the reviews of various companies. A particular company was highlighted for its unprofessional conduct and poor communication, which led to significant dissatisfaction among clients. One reviewer expressed their frustration with consistent overcharging that occurred weekly. Despite repeated attempts to reach out—calling daily—the client reported that a representative named Barbara never answered the phone. The situation worsened as workers were reportedly coming into their facility only to sleep, failing to fulfill basic duties such as cleaning or preparing meals. This review underlined a lack of professionalism and care that left the family feeling neglected during a critical time.

Conversely, another review presented a more favorable view of Phileo Home Care, showcasing the distinction in quality among service providers within the industry. The experiences recounted here primarily focused on personal care services provided after a family member's hip surgery. Following an unexpected setback where the elderly patient rolled out of bed and broke her hip again, Phileo Home Care demonstrated commendable dedication and follow-through by visiting her in the hospital. This proactive approach illustrated not just professional responsibility but also genuine concern for client well-being.

Despite some complications regarding service schedules—specifically, that the regular caregiver was unavailable—a second reviewer emphasized how important it was for them not to have replacements sent in place of their trusted caregiver. This highlights one common challenge many families face when reliant on home care services: maintaining consistency in caregiving personnel who understand individual needs and preferences well.

After the patient's discharge from the hospital, there was an initial plan set up for Monday through Friday service; however, due to her refusal of weekend assistance following discharge on Thursday, adaptability became crucial. In this instance, Phileo Home Care remained attentive and responsive even during holidays like Memorial Day—a testament to their commitment to client communication and support. This level of engagement helped reassure the family members involved that they were not alone in navigating recovery challenges.

Moreover, this positive experience resonated even further when considering the perspective of someone within the healthcare field themselves—a nurse appreciating high-quality care at home for her mother. Expressing admiration for how Phileo Home Care went above what was expected not only reaffirmed that their staff provided excellent personal care but underscored how vital appropriate assistance can be post-surgery.

In conclusion, while experiences with home care services vary significantly among different providers, it is crucial for families seeking support during challenging times to carefully assess their options based on professionalism, reliability, and responsiveness. Distinct narratives illustrate both ends of this spectrum: one marred by issues such as communication breakdowns and unfulfilled requests for proper care; another showcasing exemplary dedication amidst adversity filled with patience and compassion toward an elderly patient's needs. Overall, these accounts emphasize the importance of finding trustworthy caregivers who prioritize both patient welfare and effective dialogue with family members involved in their loved ones’ health journeys.

This area of Chattanooga, Tennessee, is a convenient and bustling neighborhood with a variety of amenities nearby. There are several cafes and restaurants within a short distance, offering plenty of dining options. Additionally, there are multiple hospitals and pharmacies in the vicinity, ensuring easy access to healthcare services. Various physicians' offices are also close by for medical needs. For recreational activities, there is a park and a theater within a reasonable distance. Places of worship are located nearby for spiritual support. Overall, this area provides a mix of convenience and accessibility that may be appealing to seniors looking for a vibrant community to call home.

Cafes

• Panera Bread (0.7 miles)
• Starbucks (1.2 miles)
• Starbucks (1.5 miles)
• Lola Beans Coffee (1.5 miles)
• Starbucks (4 miles)
• Starbucks (4.1 miles)

Restaurants

• McDonald's (0.7 miles)
• Chick-Fil-A (0.8 miles)
• Abuelo's Mexican Restaurant (0.8 miles)
• Jason's Deli (0.8 miles)
• Miller's Ale House (0.9 miles)
• Panda Express (0.9 miles)
• Forbidden City Restaurant (1 miles)

Hospitals

• Atrium Imaging Center (0.8 miles)
• Cleveland Imaging (0.9 miles)
• Galen of Tennessee (4.5 miles)

Pharmacies

• Designer Drugs (0.8 miles)
• Moore & King Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• ""Walmart Stores"" (1.4 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Food City #214 (3.8 miles)

Physicians

• Saint Jospeh Clinic (0.8 miles)
• East Brainerd Internal Medicine (0.9 miles)
• Drs. Kapperman, White, and McGarvey (0.9 miles)
• Dr Gandhi & DrDoshi (0.9 miles)
• The Allergy And Asthma Group (0.9 miles)
• Advanced Surgical Concepts (0.9 miles)
• The Allergy & Asthma Group of Galen (0.9 miles)

Parks

• East Brainerd Heritage Park (1.2 miles)

Theaters

• Regal Hamilton Place (1.3 miles)

Places of Worship

• Christ United Methodist Church (1.7 miles)
• Ridgedale Baptist Church (1.8 miles)
• New Covenant Fellowship Church (4.3 miles)

Transportation

• CHA employee lot (3.1 miles)