Phileo Home Care TN in Chattanooga, TN

Pros

• The staff are very nice and professional, and Preferred Care is a great place to work.
• Preferred Care is an amazing company to work for, with a team that is beyond sweet and understanding.
• The caregivers provide excellent basic care and keep clients happy and mentally stimulated.
• The home office is caring and flexible, adjusting schedules as needed.
• The management is excellent and communication is great; the company is friendly, helpful, open, and honest.
• Families gain peace of mind knowing their loved ones are well cared for when they can't be there.
• Office staff are incredible, willing to work with availability to fit schedules.
• The company treats workers like family and offers good pay.
• The company is honest and fair, with high standards of service and integrity.
• They listen to needs, train and provide caring workers, and stay responsive to changing circumstances.
• Preferred Care at Home provides an amazing work experience with a supportive team and flexible scheduling.
• Phileo Home Care provides excellent personal care and goes above and beyond.

Cons

• They claim the company is unprofessional, with Barbara never answering the phone and workers not cleaning up or providing good meals.
• They say the owner is difficult to reach and that replacements aren't as good as the regular sitter.
• They allege being paid only 240 for a 46-hour work week and label the company as thieves and liars.

Review

Phileo Home Care TN in Chattanooga is best suited for families who want high-quality, in-home support that keeps a loved one at home rather than moving to an assisted living setting. The operation draws strong praise for professional, compassionate caregivers who stay engaged with clients - providing not just basic daily assistance but cognitive stimulation and genuine warmth. It works well for clients with complex needs or neurodiversity, including dementia and Down syndrome, where a steady routine and proactive, personable caregivers can make a noticeable difference in mood, safety, and daily functioning. For families who prize schedule flexibility, open communication with a supportive office, and a care team that treats the client like a family member, Phileo Home Care TN offers a compelling fit.

Those who may want to consider alternatives include families with highly strained budgets or those who require near-perfect billing transparency and governance. A minority of clients report billing irregularities or difficulty reaching the owner when questions arise, which can undermine trust at a vulnerable time. There are also concerns about consistency when a preferred caregiver isn't available and a replacement caregiver is needed; in a few cases, replacements did not meet the same standard as the regular caregiver. Additionally, a handful of reviews note subpar meals or basic care lapses, highlighting that expectations for daily quality can vary by individual caregiver. For households that demand absolute consistency in every shift, or that want a strict, zero-surprises billing process, exploring alternatives with clearer clinical oversight or different staffing models may be prudent.

The strongest positives center on the care team's character and the office's responsiveness. Caregivers are repeatedly described as kind, professional, and genuinely focused on the client's happiness and wellbeing. Families value the ability to customize schedules, the willingness of the office to accommodate changes, and the sense that staff are treated as part of a caring network rather than disposable workers. The office staff is repeatedly characterized as supportive, accessible, and proactive in coordinating care, even coordinating with hospitals when a loved one is hospitalized or needs help navigating transitions. This combination of empathetic caregiving and reliable administrative support helps offset inherent risks in home care, such as scheduling gaps or turnover, by creating a dependable framework around the client's daily life.

In offsetting the potential downsides, the program's core strengths function as a practical antidote. The genuine care and engagement from caregivers often translate into improved mood, greater safety, and smoother daily routines, which can materially reduce family stress. Flexible scheduling and a responsive office culture mitigate the impact of occasional caregiver substitutions, and the system's emphasis on matching clients to caregivers who fit their personalities and needs tends to foster longer, more stable relationships. Where concerns do arise, they typically revolve around administrative frictions or inconsistent shifts rather than the day-to-day quality of personal care, and those issues are usually addressable with clear service agreements and proactive planning.

For families weighing a decision, the takeaway is straightforward: Phileo Home Care TN delivers a high-caliber in-home care experience with deeply committed staff and a family-like operating philosophy. This makes it a strong choice for relatives who want to keep a loved one at home, with caregivers who provide not only practical support but meaningful interaction and cognitive engagement. However, if billing clarity, guaranteed one-to-one caregiver continuity, or highly predictable every-shift performance are non-negotiables, a careful comparison with alternative agencies or even a different care model may be warranted. The key is to demand a detailed care plan, transparent pricing, a defined backup plan for caregiver gaps, and direct access to managerial leadership before committing.

To proceed with confidence, request a formal meeting with the care coordinator and insist on a written service agreement that outlines caregiver matching criteria, backup coverage, and contingency plans for schedule changes. Seek recent client references and, where possible, observe a caregiver introduction meeting to gauge whether the proposed team aligns with the loved one's personality and routine. Clarify billing cycles, invoicing practices, and dispute resolution processes upfront, and confirm that communications pathways (phone, text, email) are clearly established and reliably monitored. With these guardrails in place, Phileo Home Care TN can be a reliable, compassionate partner for families pursuing in-home care that prioritizes dignity, engagement, and practical daily support.

This area of Chattanooga, Tennessee, is a convenient and bustling neighborhood with a variety of amenities nearby. There are several cafes and restaurants within a short distance, offering plenty of dining options. Additionally, there are multiple hospitals and pharmacies in the vicinity, ensuring easy access to healthcare services. Various physicians' offices are also close by for medical needs. For recreational activities, there is a park and a theater within a reasonable distance. Places of worship are located nearby for spiritual support. Overall, this area provides a mix of convenience and accessibility that may be appealing to seniors looking for a vibrant community to call home.

Cafes

• Panera Bread (0.7 miles)
• Starbucks (1.2 miles)
• Starbucks (1.5 miles)
• Lola Beans Coffee (1.5 miles)
• Starbucks (4 miles)
• Starbucks (4.1 miles)

Restaurants

• McDonald's (0.7 miles)
• Chick-Fil-A (0.8 miles)
• Abuelo's Mexican Restaurant (0.8 miles)
• Jason's Deli (0.8 miles)
• Miller's Ale House (0.9 miles)
• Panda Express (0.9 miles)
• Forbidden City Restaurant (1 miles)

Hospitals

• Atrium Imaging Center (0.8 miles)
• Cleveland Imaging (0.9 miles)
• Galen of Tennessee (4.5 miles)

Pharmacies

• Designer Drugs (0.8 miles)
• Moore & King Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• ""Walmart Stores"" (1.4 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Food City #214 (3.8 miles)

Physicians

• Saint Jospeh Clinic (0.8 miles)
• East Brainerd Internal Medicine (0.9 miles)
• Drs. Kapperman, White, and McGarvey (0.9 miles)
• Dr Gandhi & DrDoshi (0.9 miles)
• The Allergy And Asthma Group (0.9 miles)
• Advanced Surgical Concepts (0.9 miles)
• The Allergy & Asthma Group of Galen (0.9 miles)

Parks

• East Brainerd Heritage Park (1.2 miles)

Theaters

• Regal Hamilton Place (1.3 miles)

Places of Worship

• Christ United Methodist Church (1.7 miles)
• Ridgedale Baptist Church (1.8 miles)
• New Covenant Fellowship Church (4.3 miles)

Transportation

• CHA employee lot (3.1 miles)