ComForcare Senior Services

Pros

• Lawrence is amazing, caring, and a hard worker.
• Shelby Turner is an awesome, compassionate advocate who treats clients like family.
• Susan is a loving caregiver who helps greatly with taking care of loved ones.
• The Comfort Keepers staff is caring and compassionate, making a difference in the lives of the seniors they serve.
• Comfort Keepers Chattanooga has an outstanding team and is highly recommended.
• Comfort Keepers is a great company with fantastic people and in-home caregivers who truly care for those they serve.
• The Comfort Keepers team is exceptional and goes out of their way to ensure things are done right and clients are well taken care of.
• Everyone at Comfort Keepers is caring and dedicated to providing excellent home care services.
• Chris and his team truly care about the people they help.
• Shelby Turner goes above and beyond for her clients and has a genuine heart for helping, especially families dealing with Alzheimer's.
• Comfort Keepers is an outstanding company with wonderful people and dedicated in-home caregivers; their homecare team is truly exceptional and their senior care services are unparalleled.
• Jennifer is a jewel.

Cons

• One caregiver stole the reviewer's credit card information.
• The service showed chronic punctuality issues; caregivers were frequently late and unprepared.
• The reviewer was charged for full shifts even when caregivers weren't actually present.
• A caregiver took a mug belonging to the reviewer and tried to hide it.
• Requests to switch caregivers were met with lack of urgency, poor communication, and were not fulfilled.
• Management appeared unaware of staff departures, forcing the reviewer to verify via cameras.
• The overall experience was stressful, lacking comfort or care, and deemed unacceptable.

Review

Comfort Keepers Chattanooga has been described by some families as a caring and highly responsive resource, while others view the service as disappointingly inconsistent and stressful. The contrasts are striking: on one hand, clients and their loved ones sing praises about compassionate, attentive caregivers and a company culture that seems to put people first; on the other hand, several families recount frustrating experiences with punctuality, reliability, and even concerns about theft and privacy. Taken together, the reviews reveal a broad spectrum of experiences that largely depend on the individual caregivers assigned and how well the local team is managed.

One family's two-month engagement, totaling about 21 hours per week, paints a troubling picture of what can go wrong when scheduling and oversight fail to align with a client's needs. They describe a chronic lack of punctuality across the caregiving staff, with some caregivers late repeatedly and others showing up with shifting availability that forced the family to continuously adjust their own schedule. The frustration was compounded by billing issues - being charged for full shifts even when a caregiver didn't actually start on time - and promises from management that never materialized into concrete fixes. The first caregiver was pulled from shifts after repeated lateness, including a 30-minute late arrival on a key shift, followed by an equally late request to leave early. A second caregiver allegedly took a personal item - a mug - from the home and tried to conceal it, which the family confronted only at the end of the shift. A third caregiver's presence did not alleviate the ongoing concerns, as the family felt the response to their request for an alternate caregiver lacked urgency and failed to deliver timely, reliable coverage. In the end, the family sent a formal notice, backed by photographic proof of the stolen mug, and opted to terminate services, convinced they could not rely on the franchise to protect their home or their time. They suspected a limited pool of staff at the Chattanooga location and described a broader pattern of management coordination failures, leaving them stressed and with a sense that the care provided was no longer consistent with their needs or expectations of dignity and comfort.

Another serious grievance shared in these accounts concerns a caregiver allegedly exploiting the family's trust by stealing credit card information belonging to a disabled veteran. The testimony recounts a spouse's outcry, a sense of being ignored, and a perception that most of the staff's time was spent idle rather than delivering meaningful care. The family felt overwhelmed by what they described as pointless conversations, shifting schedules dictated by the caregivers, and a staffing dynamic in which personnel left when they pleased. The impression left is that, for this family, the experience was an exhausting, demoralizing struggle rather than the supportive, steady assistance they hoped for in maintaining a home environment suitable for a toddler. This account underscores a fear that the subpar service extended beyond missed care to concerns about confidentiality and safety within the home.

Despite these heavy criticisms, a number of other reviews highlight a consistently positive experience with Comfort Keepers Chattanooga, spotlighting individuals who stood out for kindness, reliability, and genuine engagement with families. Several clients specifically praise Lawrence, calling him amazing, caring, and a hard worker whose presence is deeply valued. Shelby is repeatedly celebrated as an exceptional advocate - someone who treats families like family, demonstrates remarkable compassion, and maintains open lines of communication. Multiple testimonials refer to Shelby Turner as a standout contact who is responsive, easy to reach, and proactive in coordinating care, even following up with personal visits to ensure everything is going smoothly. Others extend similar praise to Susan, who is described as a caregiver who makes a real difference in daily life and who is instrumental in helping families manage the day-to-day needs of a loved one.

Beyond individual caregivers, customers frequently commend the franchise's leadership and overall approach. One testimonial from a financial advisory group lauds Comfort Keepers Chattanooga for its responsiveness and the caregivers' professionalism and compassion, noting that the company's model enables quick coverage for unforeseen issues. Several reviews emphasize the importance of continuity, with praise for consistent staffing so family members can develop trust with the person providing care. Statements like "the owner and team are great" and "they really take care of the seniors they serve" recur, painting a portrait of a local operation that can deliver thoughtful, personalized care when the right people are in place. The sentiment is clear: when the team is aligned, Comfort Keepers Chattanooga can offer meaningful peace of mind to families who need reliable in-home assistance.

In sum, the collective feedback suggests a service with two very different faces. For some families, Comfort Keepers Chattanooga represents a beacon of compassion, reliability, and professional support - from Jennifer's beaming assurances to the dependability described by those who experience regular, on-time visits and steady communication. For others, the experience underscores critical gaps in punctuality, accountability, and home security, with real consequences for family routines and emotional well-being. The positive reviews consistently highlight the human element - the care, empathy, and proactive outreach of specific staff - while the negative reviews warn of how fragile that care can be when scheduling, staff stability, and management follow-through falter.

Ultimately, these mixed reviews illuminate a broader truth about home-care services: outcomes hinge on both the people assigned to a case and the systems that support them. Families considering Comfort Keepers Chattanooga are likely to find the best results when they seek out consistent caregivers, request clear expectations about punctuality and availability, and maintain open lines of communication with the local office. Those who encounter challenges should feel empowered to document issues, request timely responses, and advocate for solutions that protect the safety and dignity of their loved ones. In the end, the franchise's potential to deliver truly excellent care is evident in the stories of both exceptional caregivers like Lawrence, Shelby, Susan, and Jennifer, and the more troubling accounts that remind us how essential it is for management to sustain reliable, respectful, and vigilant home care.

This area of Chattanooga, Tennessee offers a variety of amenities and services that cater to senior living needs. With several primary care physicians, bariatric specialists, and sleep disorder centers in close proximity, residents have convenient access to healthcare options. Additionally, there are numerous dining options ranging from casual eateries like Champys Fried Chicken and Waffle House to upscale restaurants like Ruth's Chris Steak House. Pharmacies such as CVS and Walgreens are nearby for prescription needs. The Regal Hamilton Place theater provides entertainment choices, while nearby parks like East Brainerd Heritage Park offer outdoor recreational opportunities. Places of worship such as Ridgedale Baptist Church and Christ United Methodist Church provide spiritual support within the community. Overall, this part of Chattanooga presents a well-rounded environment for seniors looking to live comfortably with access to essential services and leisure activities.

Physicians

• Chattanooga Primary Care (0.3 miles)
• Chattanooga Bariatrics (0.8 miles)
• Vincent A Viscomi MD (0.8 miles)
• Center For Family Medicine By Physicians Care (0.9 miles)
• Advanced Center For Sleep Disorders (1.1 miles)
• Parkridge Valley Adult & Senior Campus (1.1 miles)
• Advanced Surgical Concepts (1.1 miles)

Restaurants

• Champys Fried Chicken (0.3 miles)
• Rain Thai Bistro (0.4 miles)
• Waffle House (0.4 miles)
• Krystal (0.6 miles)
• Acropolis (0.6 miles)
• Arby's (0.7 miles)
• Ruth's Chris Steak House (0.7 miles)

Cafes

• Starbucks (0.6 miles)
• Panera Bread (1.6 miles)
• Starbucks (3 miles)
• Lola Beans Coffee (3.3 miles)
• Starbucks (3.9 miles)
• Starbucks (4.5 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.8 miles)
• Designer Drugs (1.3 miles)
• Moore & King Pharmacy (1.8 miles)
• ""Walmart Stores"" (3 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4.2 miles)

Theaters

• Regal Hamilton Place (1.1 miles)

Hospitals

• Atrium Imaging Center (1.3 miles)
• Cleveland Imaging (1.9 miles)
• Galen of Tennessee (4.6 miles)

Places of Worship

• Ridgedale Baptist Church (1.4 miles)
• New Covenant Fellowship Church (3.4 miles)
• Christ United Methodist Church (3.5 miles)

Transportation

• CHA employee lot (2.1 miles)

Parks

• East Brainerd Heritage Park (2.8 miles)
• Booker T Washington State Park (4.3 miles)