BrightStar Healthcare of Bristol

Pros

• The company offers in-home care services for a variety of needs, including light cleaning and accompanying to medical appointments.
• The director was responsive and willing to meet in person to discuss the caregiving services.
• The paperwork was promptly signed during the meeting with the director.
• The first in-home care visit is scheduled to take place soon.
• There is potential for future assistance such as accompanying the mother-in-law for errands or medical appointments.

Cons

• The employees are disrespectful and do as little work as possible.
• The caregiver did not fulfill their responsibilities, leading to the need for the customer to redo everything.
• The office staff prioritize money over the quality of work provided by their employees.
• The company is not worth it for those seeking services for their loved ones.

Review

Dissatisfactory Experience with In-Home Care Services

A recent encounter with a prominent in-home care service left a disgruntled customer feeling disheartened and let down. This customer had anticipated reliable assistance for their mother but found themselves compelled to redo tasks originally assigned to the caregiver due to the employees' lackadaisical approach toward their responsibilities. Additionally, the reviewer's impression of the company's priorities was marred by what they perceived as a profit-driven mentality rather than genuine concern for the quality of service provided. While this review reflects a single experience, it raises concerns about the overall professionalism and commitment of this particular in-home care provider.

Unsatisfactory Service Quality: One of the most significant complaints outlined in this review centers around disrespectful employees who displayed an apparent lack of dedication toward their duties. The reviewer's intention was to acquire services that would lighten the care load for their mother; however, it seemed as though minimal effort was invested by these caregivers. The frustration caused by having to redo tasks after an exhaustive day at work and tending to personal obligations only added further disappointment.

Profit-Oriented Office Environment: Another grievance highlighted in this damning review pertained to what appeared to be a focus on monetary gain rather than ensuring exemplary work from their employees. According to the reviewer, it seemed evident that the office staff prioritized maximizing revenue over providing high-quality care services, raising questions about their commitment to client satisfaction. Such concerns may give potential customers pause when considering entrusting their loved ones' well-being to this in-home care company.

Discussion with Director: Following an unsatisfactory initial encounter, hope began to flicker as there was communication between the concerned customer and the director of the in-home care service. Both parties agreed upon an in-person meeting at which they would sign necessary paperwork before scheduling an introductory home visit from a caregiver. Despite reservations stemming from previous experiences, this agreement signals the reviewer's willingness to give the company another opportunity to rectify their concerns.

Anticipated Services: During the impending in-home care visits, it is expected that the caregiver will primarily focus on light cleaning duties encompassing bathrooms and floors. This introductory phase aims to establish a rapport between the caregiver and the client, offering an opportunity to evaluate how well they adapt to specific needs and preferences. With satisfactory performance, there may be potential for expanded assistance such as accompanying the mother-in-law on errands or even support during medical appointments.

While this review may depict a disillusioned customer who had a regrettable experience with an in-home care service, it underscores valid concerns regarding disrespectful employees and a perceived profit-centered mindset within the company. The forthcoming home visit from a caregiver offers a glimmer of hope for improved services but ultimately leaves uncertainties surrounding their ability to deliver top-quality care. Potential customers are urged to exercise caution when selecting an in-home care provider, taking into account both positive testimonials and negative experiences like those shared in this review.

This area of Bristol, Tennessee, offers a variety of amenities and services that may appeal to seniors looking to relocate. The proximity of restaurants such as Mad Greek Restaurant, Taco Bell, and Casa Mexicana provides convenient dining options. Nearby pharmacies like Walgreens and CVS Pharmacy ensure easy access to medications and healthcare necessities. Residents can enjoy entertainment at Marquee Cinemas - Pinnacle 12 or take a stroll in Cumberland Square Park for some outdoor recreation. Additionally, there are several medical facilities in the vicinity, including Bristol Regional Medical Center and various physician offices, ensuring quality healthcare services. Overall, this area offers a well-rounded community with essential resources for senior living.

Restaurants

• Mad Greek Restaurant (0.1 miles)
• Taco Bell (3.8 miles)
• McDonald's (3.8 miles)
• Sonic Drive-In (3.9 miles)
• Bojangles' Famous Chicken 'n Biscuits (3.9 miles)
• Casa Mexicana (4 miles)
• La Corona Mexican Restaurant (4 miles)

Pharmacies

• Walgreens (2.4 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.6 miles)
• Bunting's & Northside Drug Center (5 miles)
• CVS Pharmacy (5.3 miles)
• Food City Pharmacy (5.3 miles)

Theaters

• Marquee Cinemas - Pinnacle 12 (2.6 miles)
• Cinemark Tinseltown USA - Now Closed (9.2 miles)

Physicians

• Internal Medicine & Pediatric (3.5 miles)
• Blue Ridge Medical Specialists PC (3.6 miles)
• Gastroenterology Associates (3.6 miles)
• Ahmad Hasan B Do Select Specialty Hospitaltri Cities Bristol (3.6 miles)
• Appalachian Orthopaedic Associates PC (3.6 miles)
• Highlands Neurosurgery PC (3.7 miles)
• Bristol Children's Clinic (3.7 miles)

Hospitals

• Bristol Regional Medical Center (3.7 miles)
• Bristol Surgery Center (4.1 miles)
• Wellmont-Ridgeview At Bristol Regional Medical Center (4.3 miles)
• Rehabilitation Hospital (4.6 miles)

Places of Worship

• Anderson St United Methodist Church (4.9 miles)
• Beech Grove United Methodist Church (4.9 miles)
• St Anne Catholic Church (6.2 miles)

Cafes

• Blackbird Bakery (5.4 miles)
• Starbucks (9.5 miles)

Parks

• Cumberland Square Park (5.5 miles)
• Sugar Hollow Park (10.1 miles)

Transportation

• Tri-Cities Regional Airport (TRI) (9.9 miles)