250 Bellebrook Road, Bristol, TN 37620
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
Reviewers describe the staff as kind and welcoming, making families feel at home. The facility is praised as outstanding with a clean environment, friendly staff, and engaging activities that keep residents busy. Nurses are described as great and compassionate, with staff going beyond the call of duty to keep patients happy and well cared for. Sinda and Ginny are highlighted as extremely caring and compassionate, guiding families through difficult times. The facility is said to have come a long way under Viviant and to be doing great things. Families appreciate staff accessibility and timely communication regarding visits and progress. The food is described as very good, and rehab services as excellent.
One reviewer labeled the facility "the sorriest excuse for a health care provider" and accused staff of incompetence in moving disabled residents. They claim residents are not bathed or watched, leading to frequent falls and a lack of accountability. It's noted that while some nurses were kind, others were terrible. A prospective resident was treated rudely on the phone, with Insults suggesting poor professionalism. Families report that residents aren't given breathing treatments, baths, medications as prescribed, or timely doctor visits. There are accounts of dirty rooms, old dusty beds, no sheets or blankets, and a bed that fell to the floor. A staff member allegedly threatened to withhold medications and to label a patient as leaving against medical advice. The facility is described as facing closure for neglect, per CMS. Refunds after short stays were delayed and difficult to obtain, causing significant distress to families. A warning is given not to place family members there and to relocate them if possible.One day, visitors witnessed a chaotic moment outside the building: a car barreling down a hill with a police officer clinging to the door as they wrestled with the driver. The scene was jarring and felt almost cinematic, a stark contrast to the everyday rhythms inside the facility. Inside, however, opinions about the place ran a broad spectrum. For some families, the environment and the people who work there offered a measure of warmth and welcome that made a difficult transition easier to bear. They described staff who were kind, patient, and attentive, and they expressed gratitude for the personal connections they formed with both caregivers and other residents. In these accounts, the staff's willingness to listen and to treat their loved ones with dignity stood out as a bright spot, and for many, that sense of being welcomed and supported remained a touchstone during a challenging time.
Several families spoke at length about long-term residency, especially with a loved one who had been there since 2020. They recalled rooms that felt homier than a clinical setting, with caregivers who were patient and understanding of the residents' needs. The sentiment from these voices was one of trust: they felt confident in the staff's care and felt they could truly rely on the facility to treat their family members as if they were part of a larger, caring community. These families stressed that they had built real friendships with staff and residents, and that those relationships contributed to a sense of home. They also spoke to a desire for issues - especially those raised in media reports - to be resolved so that the community could continue to thrive and avoid the disruption that comes with relocation.
Amid the strongly positive notes, there were equally forceful concerns raised about neglect and declines in care. One recurring thread was the claim that the facility was facing serious scrutiny, including a report of potential neglect that could lead to closure. Members of the community referenced a CMS nursing home comparison source and warned that significant problems had been observed. These critics argued that without improvements, residents could be forced to relocate, a prospect that weighed heavily on families who had formed bonds with staff and residents over the years. The fear of losing a familiar place and the people who know their loved ones well was palpable, and it underscored a tension between affection for individual caregivers and alarm about systemic issues.
The spectrum of care was also reflected in more concrete day-to-day experiences. A number of reviews painted a grimmer picture: accusations that residents were not bathed or watched closely, that falls occurred without timely intervention, and that medications were not administered as prescribed. Some families recounted dramatic lapses - two examples included a parent not receiving necessary breathing treatments or baths, and others reporting that doctors were not seen promptly, with appointments canceled or delayed due to miscommunications within the facility. In a few cases, families described confrontations with staff over what they perceived as inadequate or negligent care, including a sense that some employees lacked the basic courtesy or professionalism expected in a health-care setting. The tone in these messages varied from frustration to outright anger, and several families expressed that such experiences were not isolated incidents but part of a broader pattern.
At the same time, the facility drew praise from many who had a different perspective. Numerous reviews celebrated the cleanliness of the environment, the quality of the food, and the overall maintenance of the premises. Visitors lauded the nursing staff for their kindness and dedication, with several accounts highlighting the compassion of specific individuals who went above and beyond to comfort residents and reassure families. Some families described a noticeable improvement over time, pointing to changes under Viviant's leadership that had transformed the atmosphere, increased communication, and enhanced the sense that residents were cared for with genuine concern. In these testimonies, the staff's enthusiasm, the welcoming administrative team, and the availability of family-centered care - such as open lines of communication during lockdowns or periods of restricted visitation - were consistently praised as meaningful differences.
Two different strains of personal experience stood out in the more emotional, narrative-driven entries. One family recounted a deeply painful experience after moving a relative there for rehab, detailing how the person's health deteriorated quickly and how the family learned they would not be receiving the refund promised after a short stay. The account spoke to a larger frustration with hospital bills, delayed refunds, and what felt like bureaucratic hurdles that compounded grief. Another family shared a narrative of satisfaction with the admissions process and the care received after switching from a previous facility, highlighting staff who helped their relative regain strength and participate in meaningful activities. In that story, staff such as the admissions team and dedicated therapists were remembered warmly as pivotal to a better experience than the family had hoped for in the past.
Across these varied experiences, several recurring themes emerge: the undeniable humanity of many caregivers who earn trust and appreciation from families; the unease or outright alarm expressed by others who feel neglect or mismanagement undermines safety and dignity; and the complex reality that a facility can be both a place of care and a battleground of conflicting expectations and administrative challenges. Some reviewers emphasized the essential role of clear communication, timely medical attention, and respectful treatment, while others pressed for accountability and reform, especially in light of allegations of neglect and financial disputes. The narratives collectively suggest a community at a crossroads, where genuine warmth and professional dedication exist alongside serious concerns about quality control, consistency of care, and organizational reliability.
Ultimately, what shines through in these conversations is a profound care for loved ones and a longing for stability and trust. Families describe a setting where moments of kindness, patient attention, and heartfelt connections can coexist with days of frustration, fear, and disappointment. The mix of experiences invites readers to look closely at the facility's practice, to review independent assessments, and to consider the ongoing work required to maintain a safe, respectful, and person-centered environment for residents. As with any long-term care community, the true measure of success may lie in how consistently the care team translates compassion into reliable actions, how openly the administration communicates with families, and how effectively problems are addressed when they arise.
130 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-Cities Regional (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Cambridge House in Bristol, TN is a vibrant and inclusive assisted living community that provides an array of amenities and care services to its residents.
Residents of the Cambridge House can enjoy the convenience of on-site beauty salon services, as well as access to cable or satellite TV for their entertainment needs. Transportation within the community is made easy with community-operated transportation services, ensuring residents can easily move around.
For those who enjoy staying connected and engaged with technology, there is a computer center available. The dining room offers restaurant-style dining experiences, where residents can socialize and enjoy delicious meals prepared by staff members. Fitness enthusiasts can make use of the fitness room to maintain their physical health.
The Cambridge House also offers fully furnished accommodations with private bathrooms and kitchenettes for a comfortable living experience. Housekeeping services are provided to keep the living spaces clean and organized.
Residents have various ways to relax and have fun within the community, such as utilizing the gaming room or spending time in the garden or outdoor space. A small library provides opportunities for intellectual stimulation and reading enjoyment.
The community ensures residents' wellness through move-in coordination assistance, transportation arrangement for non-medical purposes, and transportation to doctors' appointments. Additionally, a wellness center is available to provide support for overall health.
High-speed internet/Wi-Fi access is provided throughout the community for seamless communication and connectivity.
Care services at the Cambridge House include 24-hour call systems and supervision to ensure residents' safety. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The staff assists with medication management and provides meals according to special dietary restrictions like diabetes diets.
To promote mental wellness, there is a dedicated program in place at Cambridge House. The community also helps arrange transportation for any specific needs of its residents.
The community ensures that residents have opportunities for various social activities such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
With several nearby amenities, including cafes, parks, pharmacies, restaurants, places of worship, and hospitals, residents have easy access to essentials and opportunities for community engagement outside of the Cambridge House.
This part of Bristol, Tennessee offers a variety of amenities that may be attractive to seniors looking for a comfortable and convenient place to live. With several dining options such as Drake's, Taco Bell, and Casa Mexicana located within a short distance, residents can enjoy a range of culinary choices. In terms of healthcare, there are multiple pharmacies and medical facilities nearby, including Wellmont-Ridgeview At Bristol Regional Medical Center and various physician offices specializing in different areas of healthcare. For recreation and entertainment, there are parks like Cumberland Square Park and Sugar Hollow Park for outdoor activities, as well as cinemas like Marquee Cinemas - Pinnacle 12 for movie buffs. The presence of places of worship like Anderson St United Methodist Church and St Anne Catholic Church reflects the community's commitment to spiritual wellbeing. Overall, this area provides a blend of essential services and leisure options that could make it a desirable location for seniors seeking a vibrant yet peaceful neighborhood to call home.
Cambridge House is located at 250 Bellebrook Road, Bristol, TN 37620 in Sullivan County, Tennessee
Aid & Assist At Home, Inc.
Bristol, TN
Excellent access to healthcare and nearby amenities.
Dominion Senior Living Of Bristol
Bristol, TN
Caring, attentive staff in a clean, welcoming facility with engaging activities
Dominion Senior Living Of Bristol costs
Dominion Senior Living Of Bristol reviews
Dominion Senior Living Of Bristol images
Beaver Run Apartments
Bristol, TN
Excellent access to nearby amenities and healthcare services.
Leisure Park Towers
Bristol, VA
Prime Bristol location with abundant nearby amenities (cafes, parks, dining, healthcare, worship, entertainment, hospitals).
Fort Shelby Manor
Bristol, VA
Positive environment with engaging interactions, good meals, and spacious rooms.
Nhc Healthcare - Bristol
Bristol, VA
Caring staff and engaging activities.
Nhc Healthcare - Bristol reviews
Nhc Healthcare - Bristol images
American House Bristol
Bristol, TN
Kind, attentive staff; clean, well-maintained facility; spacious rooms with amenities; pleasant courtyard; 24/7 nursing.
American House Bristol costs
American House Bristol reviews
American House Bristol images
Signature Healthcare Of Elizabethon Rehab & Wellness
Elizabethton, TN
Extensive amenities and engaging activities.
Signature Healthcare Of Elizabethon Rehab & Wellness reviews
Signature Healthcare Of Elizabethon Rehab & Wellness images
Nhc Healthcare - Johnson City
Johnson City, TN
Compassionate nursing staff with effective rehabilitation and a pleasant, well-maintained environment.
Nhc Healthcare - Johnson City reviews
Nhc Healthcare - Johnson City images
Understanding the Full Cost of 24/7 In-Home Care: A Detailed Overview
The guide outlines the rising costs of 24/7 in-home care, ranging from $10,000 to over $20,000 monthly, driven by factors such as location and caregiver qualifications. It discusses the limited coverage by Medicare and private insurance, potential Medicaid support, and the emotional and living condition considerations influencing families' decisions on care arrangements.
Exploring the World of Home Health Nurses: Qualifications, Roles, and Hiring Tips
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Navigating Medicare Coverage for In-Home Care Services
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
