250 Bellebrook Road, Bristol, TN 37620
For more information about senior living options: (844) 490-3973
The staff are nice and welcoming to residents and their families. The nurses are great and caring. The facility is outstanding, with friendly receptionists, clean environment, great food, and engaging activities. The staff go above and beyond to keep residents happy and well cared for. The caretakers are exceptionally compassionate and genuinely love their residents. The facility has come a long way and is doing great things. Sinda and Ginny are extremely caring and supportive to families. The staff are accessible to families and responsive to questions, with timely communication from therapists. The lobby is beautiful, and the staff are friendly and helpful. They love their patients and residents and work hard to provide the best care.
The facility is described as facing closure for neglect. One reviewer would give less than one star due to rude phone staff who do not listen to prospective residents. They say residents are not bathed or watched, leading to frequent falls, with some nurses being kind but others terrible. A family member reports that staff do not provide breathing treatments, baths, or medications as prescribed, and that residents have not seen a doctor, with appointments canceled. A reviewer describes a room with an old dusty bed that fell to the floor, a screaming patient in the adjacent bed, and threats about withholding medications if they left. They advise against placing family members there and suggest getting them out. Another reviewer states the rehab experience was HORRIBLE and the facility stank from the moment the door opened.Cambridge House in Bristol, TN is best suited for families that prioritize hands-on, relational care from frontline staff and a rehab-oriented environment. When a resident needs consistent nursing attention and a team that genuinely engages with both the person and their family, this community can deliver warmth, accessibility, and daily compassion. It works best for families who can tolerate variability in administrative processes while valuing the immediacy of care and the evident dedication of many nurses, aides, and therapists on the floor. Those who demand unwavering, error-free operations and perfect administrative predictability may want to consider alternatives.
The strongest positives pulse through the front-line experience: many reviewers praise the staff for kindness, friendliness, and real engagement with residents. Several accounts highlight exceptionally caring nurses and aides, a clean and well-maintained environment, and meals that residents actually enjoy. The rehab and nursing teams are repeatedly described as responsive, with families noting how therapists and caregivers collaborate to keep residents engaged and striving for progress. In short, the day-to-day human connection and the visible dedication of frontline workers are the facility's enduring strengths, and they are what most families come away appreciating.
But serious, persistent concerns recur in enough reviews to demand cautious consideration. A subset of families reports neglectful or inconsistent care, including missed baths, missed medications, delayed physician involvement, and safety lapses that leave loved ones vulnerable. Several reviewers allege that some staff members fail to bathing or dressing residents, that residents fall without timely intervention, and that communication from administration can be inconsistent or unhelpful. Add to that reports of billing disputes, painful experiences with refunds, and at least one reference to a closure threat tied to neglect. Taken together, these themes create a clear risk profile: daily warmth does not always translate into consistently reliable care or predictable administration.
These contrasts matter in how the pros offset the cons. When the care team is consistently compassionate and accessible - when families can rely on dedicated staff who remember preferences, respond promptly, and partner with families on care plans - the emotional and practical value far outweighs rough edges in other areas. Clean facilities, decent food, and meaningful activities can anchor a resident's quality of life even amid administrative friction. For many families, the ability to connect readily with a nurse manager, therapists, and front-desk staff translates into confidence that the resident is seen and valued, which can soften concerns about occasional lapses in safety or paperwork.
That said, the decision hinges on tolerance for risk and how much weight is given to safety and administrative reliability. If a resident requires tightly controlled medication schedules, strict adherence to bathing and hygiene routines, or consistent physician oversight, the current mix may not provide the stability sought. The facility's reputation for compassionate care can be a strong counterweight, but it does not fully neutralize reports of neglect or billing disputes. Families should weigh whether the heart of the caregiving team can be depended upon daily, and whether the leadership and accountability structures are robust enough to prevent the most serious risks.
For those weighing alternatives, the caution is clear: pursue options with verifiable, stable governance, consistent clinical oversight, and transparent billing practices. Families should demand current specifics - who is the director of nursing, how staffing ratios hold up across shifts, what the contingency plans are for staffing shortages, and how ongoing safety training is documented. It is prudent to talk with current residents and families about the current climate in the community, request to review incident logs and care plans, and confirm the presence of an active corporate or regional leadership contact. If a facility is undergoing transitions or has a history of unresolved disputes, it is reasonable to explore other local options with equally strong clinical reputations and clearer administrative reliability.
In practical terms, plan a focused visit with specific questions: request to speak to the director of nursing and the rehab supervisor; ask for recent med administration audits and any ongoing safety??s; review the latest CMS inspection results and any current corrective action plans; confirm transparent, itemized billing policies and the process for resolving refunds or credits. Check the current therapy schedules, admission criteria for rehab versus long-term care, and how family communication is managed - preferably with a named point of contact. By pairing firsthand impressions of daily care with a grounded review of governance and financial practices, families can determine whether Cambridge House aligns with their priorities or whether another Bristol-area option better safeguards both safety and trust.
130 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-Cities Regional (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Cambridge House in Bristol, TN is a vibrant and inclusive assisted living community that provides an array of amenities and care services to its residents.
Residents of the Cambridge House can enjoy the convenience of on-site beauty salon services, as well as access to cable or satellite TV for their entertainment needs. Transportation within the community is made easy with community-operated transportation services, ensuring residents can easily move around.
For those who enjoy staying connected and engaged with technology, there is a computer center available. The dining room offers restaurant-style dining experiences, where residents can socialize and enjoy delicious meals prepared by staff members. Fitness enthusiasts can make use of the fitness room to maintain their physical health.
The Cambridge House also offers fully furnished accommodations with private bathrooms and kitchenettes for a comfortable living experience. Housekeeping services are provided to keep the living spaces clean and organized.
Residents have various ways to relax and have fun within the community, such as utilizing the gaming room or spending time in the garden or outdoor space. A small library provides opportunities for intellectual stimulation and reading enjoyment.
The community ensures residents' wellness through move-in coordination assistance, transportation arrangement for non-medical purposes, and transportation to doctors' appointments. Additionally, a wellness center is available to provide support for overall health.
High-speed internet/Wi-Fi access is provided throughout the community for seamless communication and connectivity.
Care services at the Cambridge House include 24-hour call systems and supervision to ensure residents' safety. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The staff assists with medication management and provides meals according to special dietary restrictions like diabetes diets.
To promote mental wellness, there is a dedicated program in place at Cambridge House. The community also helps arrange transportation for any specific needs of its residents.
The community ensures that residents have opportunities for various social activities such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
With several nearby amenities, including cafes, parks, pharmacies, restaurants, places of worship, and hospitals, residents have easy access to essentials and opportunities for community engagement outside of the Cambridge House.
This part of Bristol, Tennessee offers a variety of amenities that may be attractive to seniors looking for a comfortable and convenient place to live. With several dining options such as Drake's, Taco Bell, and Casa Mexicana located within a short distance, residents can enjoy a range of culinary choices. In terms of healthcare, there are multiple pharmacies and medical facilities nearby, including Wellmont-Ridgeview At Bristol Regional Medical Center and various physician offices specializing in different areas of healthcare. For recreation and entertainment, there are parks like Cumberland Square Park and Sugar Hollow Park for outdoor activities, as well as cinemas like Marquee Cinemas - Pinnacle 12 for movie buffs. The presence of places of worship like Anderson St United Methodist Church and St Anne Catholic Church reflects the community's commitment to spiritual wellbeing. Overall, this area provides a blend of essential services and leisure options that could make it a desirable location for seniors seeking a vibrant yet peaceful neighborhood to call home.
Cambridge House is located at 250 Bellebrook Road, Bristol, TN 37620 in Sullivan County, Tennessee
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