Right at Home - Sioux Falls, SD

Pros

• The company excels in their communication and keeps families well-informed.
• Some caregivers go above and beyond, providing exceptional service and care.
• The company is cooperative and responsive to the needs and concerns of their clients.
• The caregiver assigned to the client has been good overall and had a positive rapport with the loved one.
• The company is friendly, helpful, and provides valuable information to their clients.

Cons

• The caregivers may be inconsistent in their level of dedication and interaction with clients.
• Some caregivers were observed wearing earbuds and spending more time sitting around rather than engaging with the client or performing their assigned tasks.
• Non-payment concerns can arise as the company bills private pay families on a weekly basis instead of monthly, which could be inconvenient for some customers.
• While overall helpful, there have been some instances where the company's communication has shown inconsistencies.
• Despite having friendly and informative staff, there might be occasional issues or concerns that need to be addressed with them.
• The company's billing system for private pay could be perceived as a potential red flag for those who prefer making monthly payments, requiring them to contact the company each month to arrange an alternative payment arrangement if desired.

Review

As a company, the communication of this caregiving service is highly praised. They maintain good communication with their clients, ensuring that families are informed and updated about their services. However, some inconsistencies with the caregivers have been noted by a reviewer. While some caregivers exceed expectations and go above and beyond their duties, there are instances where others lacked engagement and spent more time sitting around rather than interacting with the client or completing chores.

One particular caregiver stood out as being unengaged, even wearing earbuds during their shifts. This behavior created a negative experience for the client as it hampered meaningful interaction and compromised the quality of care provided. On the other hand, there were exceptional caregivers who demonstrated true dedication by not only fulfilling their responsibilities but also going the extra mile to provide outstanding care.

For families paying privately, it is important to note that weekly billing is standard practice for this company as their system does not allow them to bill monthly in such cases. While this might initially seem inconvenient for those accustomed to monthly payments, it is not a red flag indicating non-payment issues. The company accommodates such preferences if notified in advance and families can still make a single monthly payment if they call and inform them accordingly.

In terms of customer service, this agency proves friendly and highly informative. They prioritize cooperation with their clients by promptly addressing any needs or concerns brought to their attention. These efforts contribute to an overall positive experience for customers who feel supported and valued throughout their involvement with the company.

It is worth mentioning that one reviewer had experience with just one caregiver who had performed well overall. The loved one receiving care had established a positive rapport with this caregiver, further affirming the quality of service provided by this agency.

Overall, while there may be inconsistencies among caregivers employed by this company, they excel in maintaining effective communication channels and providing support to their clients. Families are advised to be aware of potential inconsistencies when it comes to caregiver performance but can rely on the company to address any concerns or needs promptly. They are also accommodating in terms of billing preferences for private pay families, ensuring a flexible payment arrangement.

This part of Sioux Falls, South Dakota, offers a diverse range of amenities and services that cater to seniors looking for a convenient and vibrant community. With several restaurants, cafes, and parks within close proximity, residents can enjoy dining out and staying active outdoors. Additionally, there are multiple healthcare options available, including physicians' offices and pharmacies, ensuring easy access to medical care when needed. The area also boasts cultural attractions such as theaters and places of worship for those seeking spiritual fulfillment. Overall, this neighborhood provides a well-rounded environment for seniors looking to live comfortably and engage in various activities.

Restaurants

• Bread & Circus Sandwich Kitchen (0.3 miles)
• Icon Lounge + Events (0.4 miles)
• Grille 100 (0.6 miles)
• Verde Lounge (0.6 miles)
• Crack'd Pot Restaurant & Bakery (0.7 miles)
• R Wine Bar (0.8 miles)
• MacKenzie River Pizza, Grill & Pub (0.8 miles)

Physicians

• Southeastern Directions For Life (0.4 miles)
• Avera Downtown Center (0.5 miles)
• Community Health Center (0.6 miles)
• East Bank Yoga: A Healing Arts Open Studio (0.8 miles)
• Dr Unruh (1.3 miles)
• Richardson Family Medicine (1.4 miles)
• Sanford Orthopedics & Sports Medicine (1.4 miles)

Parks

• Falls Park (0.6 miles)
• Lyon Park (1.1 miles)
• McKennan Park (1.8 miles)
• Hole In Wall Park (2.8 miles)
• Dunham Park (3.3 miles)

Pharmacies

• Lewis - 10th & Phillips (0.8 miles)
• Lewis Drug (0.8 miles)
• Lewis Drug Stores (1.4 miles)
• Lewis (1.6 miles)
• Walgreens (1.6 miles)
• Avera Pharmacy - Sioux Falls - Cliff Avenue (1.8 miles)
• Avera McKennan Campus Pharmacy (1.8 miles)

Hospitals

• The Body Mind Bridge (0.8 miles)
• Children's Care Hospital & School (2.2 miles)
• Prairie States Surgical Center (2.9 miles)
• Boehm Shereck, Lori (3.2 miles)

Transportation

• Sioux Falls Regional Airport (FSD) (1.7 miles)

Theaters

• Century Theatres (3 miles)

Cafes

• All Day Cafe (3.1 miles)

Places of Worship

• Westminster Presbyterian Church (3.3 miles)