Avera Prince Of Peace Retirement Community - Oakwood

4504 Prince Of Peace Place, Sioux Falls, SD 57103

For more information about senior living options: (844) 490-3973

2.4 from 18 reviews
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    Overall Review of Avera Prince Of Peace Retirement Community - Oakwood

    Pros

    • pro Avera POP is regarded as the best caregiver in the area.
    • pro The PT staff are engaged in seeking recovery and provide opportunities for interaction.
    • pro The facility is described as high quality overall.
    • pro The administrator and director of nursing are nice and committed to improving the facility.
    • pro The reviewer is glad to be part of the facility's growth.

    Cons

    • pro Nurses are rude, unhelpful, and talk badly about residents so everyone can hear.
    • pro Some staff are described as caring little for their jobs.
    • pro The social worker is criticized for failing to set up a forward plan and options.
    • pro A resident's call button allegedly went unanswered for 25 minutes.
    • pro A resident was found asleep on the toilet unassisted.
    • pro The wrong compression socks were prescribed and never provided despite orders.
    • pro Admissions staff (Kim) reportedly do not return calls.
    • pro Residents are ignored by staff, with items removed from rooms and delays in care due to understaffing.

    Review

    A wide range of experiences in this rehab and long-term care setting paints a picture of a facility that is, at times, difficult to rely on for basic safety and attentive care. Several families describe staff as unprofessional, with frequent complaints about rude behavior, poor communication, and a pervasive sense that residents are not prioritized. Yet there are also notes that some parts of the care system - the physical therapy team in particular - are engaged and focused on recovery, which adds a layer of complexity to the overall impression. The contrast between these pockets of attentiveness and the broader concerns creates a perception of uneven quality, depending on who is on shift and which department is involved.

    A recurrent thread across multiple accounts is a troubling lack of responsiveness to residents' needs. One family recounts that their father pressed a call button for help with the restroom, waited 25 minutes, and ultimately had to rely on a family member to intervene after being told workers were delivering meals and would check on him shortly. When the family tested the button themselves, it worked, which deepened their concern that calls were not being answered in a timely or reliable manner. Other stories echo the same fear: residents left unattended, such as a moment when a father found his loved one asleep on the toilet, unassisted and seemingly forgotten. These incidents reinforce a sense that timely assistance is not guaranteed, which is especially alarming in a setting where falls and incontinence can jeopardize safety.

    Medical care and daily management issues are another major source of distress for families. There are clear complaints that key orders and treatments were not followed promptly. For instance, there was a mismatch between prescribed compression socks and what was provided - above-the-knee socks were specified for swelling and clot prevention, but the patient did not receive them during a one-week stay, despite repeated reminders from family members. The sense that basic orders were not consistently implemented contributes to concerns about the risk of complications and complications that could have been preventable with closer adherence to medical plans. In another charged example, a resident experienced a fall during a bathroom incident, and the absence of immediate nurse attention led to a prolonged period before help arrived. The fear of repeated falls without timely intervention looms large in these stories, painting a pattern of safety gaps that families find hard to overlook.

    Discharge planning, social work support, and overall continuity of care are other areas where experiences diverged sharply. In some cases, families felt the social worker failed to lay out a forward plan, options, or a clear path for future care and facility use, which is especially troubling when planning transitions to hospice or different levels of care. There are also pointed criticisms about how long-term care was handled as a patient aged and declined, with one family describing a lack of attention to pain management and timely visits from social services. The sense of being left without a coordinated plan or prompt advocacy for the resident's needs is a recurring theme, contributing to a feeling of uncertainty and unease about what comes next for a loved one.

    Allegations of more troubling behavior among staff compound the distress. Some reviewers describe staff as disengaged or even unprofessional on the phone or in person, with night shift staff alleged to be cruel or indifferent in their interactions. Reports mention inappropriate conduct and a strong odor of alcohol on some staff members, along with observations of workers who appeared unsteady or inattentive in parking lots and hallways. The tone here is severe: phrases such as "cruel and mean," "vicious," and "refusing food for residents" surface in multiple accounts, painting a picture of a culture that families find unacceptable and frightening. These remarks are paired with specific, memorable incidents - such as a nurse berating a patient in front of family members, or explanations of understaffing as the excuse for not answering lights or attending to patients promptly - that bolster the perception that safety and dignity may be at risk in certain shifts.

    Amid the negative experiences, there are glimmers of positive feedback that complicate the overall verdict. A few reviewers praise the rehabilitation and therapy teams, noting that the physical therapy staff are actively engaged in the recovery process and that there are efforts to provide interaction and social contact for residents. Some families highlight the administration and nursing leadership as genuinely kind and committed to improvement, suggesting a degree of leadership that is open to growth and capable of listening to concerns. One reviewer even calls out a specific administrator and director of nursing as being pleasant and dedicated to making the facility better, which indicates that staff culture can, at times, be supportive and constructive. There are also mentions of admissions staff who are otherwise responsive and helpful in some cases, contrasting with the frustration voiced by those who could not reach them.

    Overall, the collection of stories presents a facility with notable variability in performance. For some residents and families, care can be attentive, engaged, and compassionate, with particular praise for the rehabilitation team and certain leaders who are described as approachable and well-intentioned. For others, the experience is dominated by concerns about responsiveness, safety, and respect, including missed medical orders, delayed assistance, and hostile or inattentive interactions. The spectrum of care appears wide enough that prospective families should approach with thorough due diligence: confirm recent experiences with current staff, request detailed documentation of response times and care plans, and insist on clear, accountable communications with the care team. These mixed reports underscore the importance of personal observation and asking pointed questions when evaluating whether this facility aligns with a loved one's needs and dignity.

    Features

    Housing

    • 36 resident community capacity 36 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Joe Foss (6 miles away) Joe Foss (6 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Avera Prince Of Peace Retirement Community - Oakwood in Sioux Falls, SD, is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Residents can enjoy the convenience of cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to stay connected with loved ones. The community provides fully furnished accommodations, including kitchenettes for those who prefer to cook their own meals.

    Housekeeping services are provided to ensure a clean and tidy living environment for residents. Move-in coordination assistance is available to make the transition into the community seamless. Outdoor spaces and gardens allow residents to enjoy the beauty of nature and engage in outdoor activities.

    Care services at Avera Prince Of Peace Retirement Community - Oakwood include 24-hour supervision for safety and peace of mind. Trained staff are available to assist residents with activities of daily living such as bathing, dressing, and transfers. The community facilitates coordination with health care providers and medication management for residents' healthcare needs. Nutrition plays a vital role in overall well-being; therefore, special dietary restrictions and diabetes diets are catered to in the dining areas. Meal preparation and service are provided.

    To promote mental wellness, a mental wellness program is offered to engage residents in various activities that stimulate cognitive function and social interaction. Transportation arrangements are made for medical appointments, ensuring residents have access to necessary healthcare services conveniently.

    Residents can participate in resident-run activities as well as scheduled daily activities organized by the community. This allows for engagement with peers while pursuing interests or hobbies. Additionally, Avera Prince Of Peace Retirement Community - Oakwood is located conveniently close to various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

    Overall, Avera Prince Of Peace Retirement Community - Oakwood provides a supportive environment where residents can maintain their independence while receiving assistance tailored to their specific needs.

    Nearby Places of Interest

    Places of Worship

    • Holy Spirit Church (0.2 miles)
    • First Reformed Church (1.6 miles)
    • Westminster Presbyterian Church (1.8 miles)
    • Hillcrest Baptist Church (1.9 miles)

    Parks

    • Lewis Park (0.9 miles)
    • Harmodon Park (1.5 miles)
    • Prairie Trail Park (1.6 miles)
    • McKennan Park (2.7 miles)
    • Yankton Trails Park (2.8 miles)
    • Lyon Park (3.3 miles)

    Cafes

    • Scotters Coffee (1 miles)
    • Panera Bread (3 miles)
    • Coffea Roasterie (3.1 miles)
    • Daily Clean Food and Drink (3.3 miles)
    • All Day Cafe (3.5 miles)

    Restaurants

    • Attic Bar & Grill (1.1 miles)
    • Stubbies Bar & Grill (1.2 miles)
    • Burger King (1.2 miles)
    • McDonald's (1.8 miles)
    • Tinner's Bar & Grill (2.4 miles)
    • Hibachi Grill & Supreme Buffet (2.9 miles)
    • Burger King (2.9 miles)

    Pharmacies

    • Walgreens (1.1 miles)
    • Lewis Drugs Southeast (1.9 miles)
    • Walgreens (2 miles)
    • Caretrends Pharmacy (2.6 miles)
    • Avera McKennan Campus Pharmacy (2.6 miles)
    • Avera Pharmacy - Sioux Falls - Cliff Avenue (2.6 miles)
    • Lewis Drug Stores (2.7 miles)

    Physicians

    • Boote, Rochelle, Joy, MD (1.6 miles)
    • CORE Orthopedics & Sports Medicine of South Dakota (1.9 miles)
    • Avera Medical Group Mcgreevy (2.2 miles)
    • Dakota Dermatology (2.2 miles)
    • Sanford Clinic Family Medicine (2.3 miles)
    • Plastic Surgery Associates Of South Dakota (2.4 miles)
    • Sanford Pediatric Therapy Services (2.4 miles)

    Hospitals

    • Prairie States Surgical Center (1.9 miles)
    • Boehm Shereck, Lori (3 miles)
    • The Body Mind Bridge (3.6 miles)

    Theaters

    • Century East at Dawley Farm (2.8 miles)

    Frequently Asked Questions

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