4513 Prince Of Peace Place, Sioux Falls, SD 57103
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There is a recurring tension in the accounts surrounding this rehab facility, with a few voices offering praise for certain teams but a heavy chorus of serious concerns about safety, responsiveness, and overall care. On balance, the reflections describe an environment where the best moments are often linked to specific, engaged clinicians or departments that manage to stand out, yet those bright spots are repeatedly dimmed by broader issues - understaffing, communication gaps, and a pattern of episodes that leave families frightened or frustrated. One reviewer even calls Avera POP the best caregiver in the area, noting that while every center has an occasional underperformer, the problem there felt "very minimal" and that the physical therapy staff were notably engaged in recovery and interaction. Still, that sentiment sits alongside a much louder critique of the social work function and a general dissatisfaction that spills over into other parts of the facility.
Across multiple accounts, patient safety and timely care emerge as principal concerns. In one poignant example, a father recovering from knee surgery spent more than 25 minutes with a nonresponsive call button - the family learned only after calling the nursing station themselves, and they were told the delay was due to meals being delivered. A later check of the call button showed it was functioning, which raises questions about whether the delay reflected reactive staffing rather than a systemic flaw, but the impression left behind is one of unreliable responsiveness and intermittent accountability. This is not a single isolated incident in the narrative; it sits among other episodes that portray residents as vulnerable when help is most needed.
Another troubling incident centers on a resident who was found asleep on a toilet, unassisted, prompting questions about supervision and safeguarding during both day and night shifts. The concerns extend to basic medical needs: essential items like compression stockings - prescribed above the knee for swelling and clot prevention - failed to be provided for an entire week, despite repeated reminders from family members and explicit physician orders. The pattern implied here is not merely occasional forgetfulness but a failure to adhere to care plans that could directly impact a patient's health outcomes, including the risk of blood clots and the management of swelling.
A more sweeping critique emerges in testimonials about long-term care and the handling of residents who become more dependent with age. One family describes a mother's decline, noting that she was ignored by staff and that items of clothing, jewelry, and knickknacks disappeared from her room. The family recounts long waits - 2.5 hours for a nurse to come after seeking a visit - and a new regulation they were told prevented staff from answering the patient's light or entering the room during a specific evening window because the facility was deemed understaffed. The account culminates in a painful decision to move the mother to a different hospice setting where pain relief and responsive care were immediately available, underscoring a fear that such neglect could have been avoided with different resource allocation and prioritization.
Concerns about staffing and conduct extend to mentions of improper behavior and safety lapses. A reviewer alleges witnessing drunk employees on shift on multiple occasions, with one instance noting a strong odor of vodka on a staff member and another person stumbling in the parking lot. Another vivid narrative describes a resident who fell in the bathroom and lay undiscovered for 30 minutes or more, until her husband found her; after that frightening experience, the staff member who berated the patient in front of the husband was reportedly confronted by an administrator and the continuation of care was denied as a "too much of a risk." The family then moved the patient to another facility, later pursuing a state-level complaint. These episodes contribute to a broader picture of a facility where safety, oversight, and respect for residents may be inconsistent.
Within this mosaic of criticism, there is also recognition of positive leadership and ongoing growth. A reviewer who has interacted with the facility's leadership notes that the administrator and the director of nursing, along with other staff, are "very nice" and committed to continuous improvement. This sentiment stands in contrast to other comments about unresponsiveness and negative experiences, signaling that while some staff members may be compassionate and professional, others - whether due to systemic stress, morale, or other factors - are falling short. Another reviewer highlights that the night staff can be rude on the phone, suggesting that first impressions and communication channels are areas needing attention, even if there are frontline caregivers who excel in patient interaction and recovery.
The overarching thread across these perspectives is a complex, uneasy portrait: a facility capable of delivering quality rehabilitation in some cases, with engaged physical therapy and moments of compassionate care, but undermined by pervasive concerns about safety, responsiveness, dignity, and the basic reliability of daily operations. Families recount waiting for help in moments of pain, questions about why essential medical directives were not followed, and experiences that leave them worried about whether their loved ones would receive timely, respectful, and appropriate care in the most vulnerable moments. The mix of praise and grave concern creates an impression of a place that can improve, perhaps significantly, if staffing levels, accountability, and communication protocols are strengthened and consistently enforced.
In the end, these narratives urge prospective families to weigh both the possible strengths and the clear risks. The facility appears capable of delivering meaningful rehabilitation when the right clinicians are engaged and when processes are functioning well, but the recurring complaints about call responsiveness, supervision during critical moments, adherence to treatment plans, and basic respect for residents suggest a need for vigilance and due diligence. For families considering this rehab and long-term care environment, it may be essential to tour with questions in mind, to seek out and verify the experiences of multiple staff members and residents, and to have a clear plan for ongoing communication with administrators and care teams to ensure that critical standards of safety, dignity, and timely assistance are met consistently.
Avera Prince Of Peace - The Lofts is an assisted living community located in Sioux Falls, SD. Our community offers a wide range of amenities to enhance the quality of life for our residents. Each apartment is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette. Housekeeping services are provided to ensure that residents have a clean and comfortable living environment.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. We work closely with health care providers to coordinate medical care and medication management for our residents. Our mental wellness program focuses on promoting emotional well-being among our residents.
At Avera Prince Of Peace - The Lofts, we understand the importance of dietary needs and restrictions. Our dining services offer special dietary options to meet individual preferences and requirements. Residents can also enjoy resident-run activities and scheduled daily activities to stay engaged and socialize with fellow residents.
Our community has convenient access to various amenities nearby, including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Transportation arrangements are available for medical appointments.
Experience comfort and care at Avera Prince Of Peace - The Lofts in Sioux Falls.
This part of Sioux Falls, South Dakota, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several places of worship located within close proximity, individuals can easily continue their spiritual practices. The abundance of parks allows for opportunities to enjoy nature and engage in outdoor activities. There are also a variety of cafes and restaurants nearby for socializing and dining out. Additionally, residents have easy access to pharmacies and physicians for their healthcare needs. The presence of hospitals in the vicinity ensures that medical care is within reach. Overall, this neighborhood provides a well-rounded environment for seniors to live comfortably and enjoy a fulfilling lifestyle.
Avera Prince Of Peace - The Lofts is located at 4513 Prince Of Peace Place, Sioux Falls, SD 57103 in Minnehaha County, South Dakota
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