Apria Healthcare II in Sioux Falls, SD

Pros

• Heather proactively drove to White SD to ensure the proper breathing equipment was provided that day.
• Heather is a blessing to both customers and to Apria.
• The staff’s efforts were greatly appreciated.
• Heather Ellis is professional, kind, and wonderful.
• The representative was friendly and willing to answer all questions.
• The assistance provided was very helpful and thoughtful.
• The machine is very easy to use and fits comfortably.
• Apria listened to customers, explained each step, and made the process easy.
• Apria delivered a brand-new CPAP machine in two days.
• Apria saved the day by providing an immediate CPAP replacement at half the price, with same-day service.
• There was great communication, easy directions, and excellent follow-through.
• The customer would definitely recommend Apria to friends and family.
• Apria provided great service and speedy replacement parts.
• Lindsey and Craig provided prompt, effective support.
• Heather Ellis helped the customer feel hopeful again.

Cons

• The reviewer contends Apria is the worst company to deal with, citing hoops to pay and a call center staffed by foreigners.
• They describe Apria’s website as clunky, Windows 95-level in functionality.
• They characterize Apria’s customer service as absolutely abysmal.
• They claim paying the bill required sharing financial information with a foreigner, with months of delays.
• They report receiving the wrong type of filters and being told Apria does not carry the needed ones, with no clear guidance on returns or billing.
• They note the filters can fall apart easily and release white powder that clogs the machine.
• They say Apria would not listen about filter availability and threaten to contact Medicare and withhold payment due to unresolved issues.

Review

Apria Healthcare II in Sioux Falls is best suited for families and individuals who live with chronic sleep-disordered breathing or respiratory equipment needs and require fast, hands-on support. This community excels when immediate, in-person attention matters: a caregiver can rely on responsive field staff, clear explanations, and same-day fixes that keep a dependent on therapy rather than waiting days for a shipment. The strongest value comes from people who want a partner that will troubleshoot, fit equipment properly, and stay engaged until the user and family feel confident about a device plan. Those already juggling multiple medical appointments will appreciate the streamlined, practical assistance that reduces caregiver burden. If the priority is a flawless, frictionless billing and digital experience, this is where the caveats begin, and alternatives deserve serious consideration.

Several reviewers flag concerns that merit attention for families weighing alternatives. The most persistent warning centers on billing and administrative friction: prolonged payment hurdles, a clunky online system, and mixed messages from a call-center network that some experiences label as unhelpful or difficult to navigate. In parallel, there are reports of incorrect or unavailable accessories, specifically filters for certain CPAP setups, and uncertainty about what can be substituted. For households that cannot tolerate repeated administrative errors or delays in obtaining critical supplies, looking at other providers with a stronger emphasis on straightforward billing and inventory transparency is prudent. The same caveat applies to families who require highly specialized parts that must be compatible with a particular machine; misalignment here can create avoidable hold-ups.

What stands out in favor of Apria is the chemistry between field staff and the care recipient. Reports consistently highlight Heather Ellis as a standout performer: a professional who not only demonstrates devices but also listens, explains in patient terms, and follows through with practical problem-solving. The willingness to travel to a patient’s home to correct equipment on the same day, and to adjust options, such as selecting a mask that improves breathing comfort, demonstrates a level of service that directly reduces medical risk and caregiver stress. Multiple accounts mention prompt, respectful communication, step-by-step training, and a welcome, supportive approach that makes users feel secure about their setup. In urgent scenarios, staff like Lindsey and Craig are cited as reliable lifelines who can mobilize replacements quickly and with clear guidance.

Yet the experience is not uniformly seamless, and the gaps matter for decision-making. The same positive thread of service clashes with the administrative friction described by other customers. The call-center experience, inconsistent or slow responses, and the difficulty in aligning billing with insurance, often leading to frustration and questions about what will actually be billed, create real risk for downstream financial headaches. In addition, there are specific product-service mismatches, such as incorrect filter shipments or unavailability of requested components, with some customers reporting that representatives could not confirm availability or alternatives in real time. These operational inconsistencies can undermine trust, especially when a family is counting on reliable access to ongoing therapy and predictable costs.

Despite the friction, the practical upside is meaningful for users who rely on regular, reliable equipment. The core strength is coherent, personalized support that translates into faster device startup, easier mask transitions, and hands-on education about how to use, adjust, and maintain CPAP therapy. The service model, focusing on responsive people, real-time problem-solving, and proactive guidance, translates into tangible outcomes: fewer hospital or crisis-level interruptions due to equipment issues, smoother adherence to prescribed therapy, and a readiness to adapt to a patient’s evolving needs. For seniors and their families, the ability to secure same-day solutions and to have a knowledgeable contact who can translate medical orders into practical, day-to-day steps cannot be overstated.

For families deciding where to place trust, the calculus is clear. If urgent equipment needs, rapid replacements, and a compassionate, hands-on approach matter most, Apria Healthcare II stands out as a compelling option. The caveat is a reminder that administrative processes can complicate otherwise straightforward care, and that success hinges on curating a strong, direct line to a reliable point person and on remaining vigilant about parts availability and billing accuracy. Prospective clients should explicitly request a single, accountable contact, often the same technical staff praised in positive reviews, and confirm the specific filters and components compatible with the patient’s machine before ordering. In settings where comfort with a responsive field team and a willingness to navigate occasional administrative bumps aligns with caregiver capacity, Apria can deliver essential peace of mind. For those who prize a perfectly smooth administrative experience or require highly granular inventory control, exploring alternatives with stronger billing discipline and transparent fulfillment policies is recommended.