255 Texas Street, Rapid City, SD 57701
For more information about senior living options: (844) 490-3973
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Westhills Village has been a long-standing home for several families, and the mixed reviews reflect a community that spans the spectrum from heartfelt gratitude to serious concerns. One family details a recent chapter in which their mom, Arlene, spent six weeks there for rehabilitation. They express deep appreciation for the care she received, specifically highlighting the physical therapy and the kindness and dedication of the staff. The note emphasizes that caring for residents in rehabilitation is not an easy job, and the writer offers blessings and sincere thanks to every person who contributed to Arlene's recovery.
Another thread of experience speaks to a long relationship with the same facility. The writer explains that their grandparents have lived at Westhills Village for almost thirty years, with the grandfather later moving to the Courtyard. The sentiment is overwhelmingly positive: the facility is described as wonderful, and the staff as "really the best." The long tenure and repeated positive interactions paint a picture of a place that families come to trust over many years. The reviewer notes that their mom progressed through independent living, assisted living, and nursing home care with the staff providing consistent, attentive care, and that the environment felt "Always caring, friendly and welcoming."
Continuing the narrative of a sustained, multi-level care experience, another individual recounts how Westhills Village supported their mother across different stages of aging-in-place for a decade. The message is unequivocally positive: the place is "wonderful," the staff is "amazing," and their mother was kept in good hands as she navigated the transition from independent living to more intensive care. This account reinforces the notion that Westhills has the capacity to manage a continuum of care with a level of competence and warmth that the family trusted over a long period of time.
Not every voice, however, aligns with the overwhelmingly positive tone. One reviewer describes a deeply negative encounter, calling the experience "creepy" and alleging disrespect toward staff. They say they felt unwanted and that residents treated them as a second-class citizen, and they vow never to return. The concern is paired with a critique of cost, pegged at around $5,000 per month, and a remark that the most enjoyable scenery - the landscaping - was private and accessible only to paying residents. This perspective highlights a sense of exclusion and financial barrier that can accompany high-end senior living facilities, contrasting sharply with the more favorable experiences described by others.
Yet another speaker returns to praise, reaffirming that Westhills Village and its staff are "fantastic" and that the facilities and people create a positive impression for both residents and those who live and work around them. This brief, upbeat note sits alongside the more complex memories, underscoring the idea that experiences at the village can vary widely even within the same community.
A particularly touching portion of the collection documents a reconciliation. A reviewer admits their previous critique was harsh, driven by initial worry when their grandmother had just moved in and a moment when her feeding tube was briefly visible. Over time, they learned that the staff are genuinely wonderful. The grandmother's passing, only hours before the note was written, was marked by a prayer vigil and shared memories among the team, which warmed the reviewer's heart. They express gratitude to everyone who cared for their grandmother, acknowledge the awkward online handle they used in the past, and offer heartfelt thanks to Westhills Village for the compassionate care that left a lasting impact during a difficult time.
Other voices are more critical, describing the worst-case scenario they associate with the facility. They claim the food is terrible, that the staff seem motivated by money, and that the overall care is lacking. They recount losing their mother's clothes and note that a 911 call was involved in an attempt to secure help. This account presents a stark, negative counterpoint to the more luminous memories, reminding readers that experiences with elder care services can be uneven and emotionally charged.
Finally, there is a brief, almost throwaway line that caps the mix of opinions: "awesome place." This terse statement sits beside longer, more critical narratives, suggesting that for some families Westhills Village remains a place of genuine comfort, community, and competent care, while for others it fails to meet expectations - whether because of cost, personal dynamics, or isolated incidents.
Taken as a whole, the collection of reviews paints a portrait of a facility that can be a lifeline for families navigating rehabilitation, aging, and chronic care. For many, Westhills Village embodies dedication, long-standing relationships with staff, and a continuum of care that brings stability and warmth to loved ones during vulnerable times. For others, the experience is marred by financial concerns, perceived disrespect, or gaps in care that leave lasting frustration. What remains clear is that the facility is deeply meaningful to a broad spectrum of families, sparking gratitude in some moments of recovery and sorrow, while inviting scrutiny and dialogue in others.
Westhills Village Retirement Community in Rapid City, SD is a comprehensive and vibrant senior living community offering a range of services and amenities. As a Continuing Care Retirement Community (CCRC), Westhills Village provides various levels of care, including independent living, memory care, and skilled nursing facility services.
Residents of Westhills Village can enjoy a comfortable and fulfilling lifestyle with the help of numerous amenities offered. The community features a beauty salon for residents to pamper themselves, cable or satellite TV for entertainment, and community-operated transportation for easy access to local attractions. A computer center is available for those who wish to stay connected digitally, while a fitness room promotes physical wellness among residents.
The fully-furnished accommodations provide residents with all the necessary comforts of home. For recreational activities, Westhills Village offers a gaming room and outdoor spaces such as gardens to relax and socialize. A small library caters to book lovers, while telephone facilities ensure that residents can keep in touch with loved ones at their convenience.
Meal services at Westhills Village are restaurant-style dining experiences where residents can enjoy delicious meals prepared by the skilled kitchen staff. Special dietary restrictions are always accommodated to meet individual needs.
In terms of care services, Westhills Village offers 24-hour supervision with dedicated staff members available to assist residents with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. Transportation arrangements for non-medical purposes are also provided.
Engaging activities form an integral part of life at Westhills Village. Concierge services offer personalized assistance while fitness programs promote an active lifestyle among seniors. Planned day trips are organized for exploration outside the community, while resident-run activities allow individuals to pursue their interests within the setting. Additionally, there are scheduled daily activities catering to various interests.
With proximity to nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, residents at Westhills Village have easy access to essential services and amenities in the surrounding area.
Westhills Village Retirement Community is dedicated to providing a safe, supportive, and enriching environment for seniors looking for a comfortable retirement lifestyle with all the necessary care services readily available.
Westhills Village Retirement Community is located at 255 Texas Street, Rapid City, SD 57701 in Pennington County, South Dakota
The features offered by Westhills Village Retirement Community significantly enhance the quality of care for residents with dementia or Alzheimer's disease. Assistance with dressing ensures that individuals are supported in choosing appropriate attire, promoting dignity and self-expression despite cognitive challenges. Medication management is crucial for maintaining health stability, as it minimizes the risk of missed doses or medication errors. Meal preparation and service cater to nutritional needs while creating a comforting routine around mealtimes, which is essential for cognitive function and emotional well-being. Activities of daily living assistance helps residents maintain a sense of autonomy in their everyday tasks, while assistance with bathing promotes personal hygiene in a safe and respectful manner. Transfers support mobility, thereby reducing the risk of falls and ensuring comfort during movement. Finally, 24-hour supervision provides an essential safety net, allowing caregivers to respond promptly to any emerging needs or emergencies, fostering an environment where residents feel secure and cared for throughout their day-to-day experiences.
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