Westhills Village Retirement Community is an assisted living and memory care community in Rapid City, SD.
Information last verified:
255 Texas Street, Rapid City, SD 57701
For more information about senior living options: (866) 208-4318
The staff at Westhills Village are amazing and genuinely caring. The facility is wonderful, with great facilities and welcoming staff. Westhills Village provides excellent care across independent living, assisted living, and nursing home care. The staff are kind, friendly, and welcoming. They provide physical therapy and help residents regain strength. Westhills Village is an awesome place with fantastic staff.
One reviewer described the facility as creepy and disrespectful to staff, making residents feel unwanted and treated as second-class citizens, and said they would never return. Another reviewer called it the worst place to leave a loved one, criticizing the food as terrible, the staff as money-driven, and the care as terrible, noting clothes were lost and 911 was called for help. A third reviewer noted that the only bright thing about the place was the landscaping, but access to it was private and limited to paying residents. The reviewer observed that the night staff did better than the day staff, implying overall poor care.Westhills Village Retirement Community in Rapid City is best suited for seniors who want a true continuum of care on one campus, with dependable rehab pathways and a culture of long-tenured staff. Families facing transitions, from independent living to assisted living to skilled nursing, will find value in a campus that supports steady progress and familiar caregivers across levels. The strongest case rests on rehab success and the sense that genuine care is embedded in daily routines: therapists who rebuild strength, staff who know residents by name, and a history of stable, multi-level support that reduces the upheaval of moving between facilities. For residents who prize warmth, consistency, and a community that feels like home, Westhills delivers.
However, alternatives deserve consideration for those who prioritize dining quality, simple pricing, or an unambiguous emphasis on affordability. The price tag has surfaced as a focal concern in at least one candid assessment, suggesting costs can exceed expectations for some families. A subset of voices also flags inconsistent experiences, subpar meals and the perception that care is too transactional rather than relational, while another note highlights frustrations around lost personal items. In addition, a few families describe interactions that feel impersonal or misaligned with resident dignity. When budget clarity, culinary experience, and consistently respectful daily operations are non-negotiable, looking at other communities is prudent.
On balance, the core strengths of Westhills are hard to overlook. The staff’s steadiness and genuine, hands-on care show up in meaningful rehab outcomes and in moments that underscore a compassionate culture, from memorials to prayers that honor residents and families. The campus benefits from a long-standing reputation, with stories of grandparents and parents who stayed through multiple levels of care, speaking to reliability and a deep institutional knowledge of residents’ needs. The physical environment, well-maintained facilities and a welcoming sense of community, also reinforces the impression that Westhills is a place where residents can settle and feel secure as life circumstances evolve.
Yet the record is not without blemish. Critics point to experiences where care quality and cost pressures seemed misaligned, with some residents feeling that financial considerations overshadow personalized attention. Reports of unsatisfying meals and a perception that care is driven by revenue, not resident welfare, cannot be dismissed. The loss of belongings and a distressing incident that required emergency assistance illustrate that, even within a strong caregiving framework, operational gaps can surface. In a setting where trust is earned day after day, such episodes carry weight and deserve scrutiny from prospective families.
Still, the positive attributes tend to offset the negatives for many families. The combination of care continuity, proven rehab pathways, and a culture of committed staff creates a dependable foundation that matters when transitions are ongoing and stakes are high. The ability to stay on one campus as care needs escalate reduces logistical stress and emotional disruption, a significant advantage for seniors who value predictability. For those whose primary objective is purposeful rehab, steady daily support, and a community that feels like a stable home, Westhills offers tangible value that often justifies the investment.
For families weighing options, Westhills Village is a practical, results-focused choice for seniors who prioritize care stability, rehab direction, and a compassionate staff. It suits residents who intend to remain on a single campus as needs evolve, and families who value a culture of warmth and continuity. Those who cannot compromise on price, dining quality, or consistently flawless daily operations should consider alternatives, arrange an in-person visit, and ask hard questions about rates and what’s included. A deliberate tour and conversations with staff and current residents will reveal whether the blend of compassionate care and continuum-of-care structure aligns with the resident’s goals and the family’s expectations.
52 resident community capacity
Assisted Living
Continuing Care Retirement Community (CCRC)
Independent Living
Memory Care
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Rapid City Regional (8 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical)
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesWesthills Village Retirement Community in Rapid City, SD is a comprehensive and vibrant senior living community offering a range of services and amenities. As a Continuing Care Retirement Community (CCRC), Westhills Village provides various levels of care, including independent living, memory care, and skilled nursing facility services.
Residents of Westhills Village can enjoy a comfortable and fulfilling lifestyle with the help of numerous amenities offered. The community features a beauty salon for residents to pamper themselves, cable or satellite TV for entertainment, and community-operated transportation for easy access to local attractions. A computer center is available for those who wish to stay connected digitally, while a fitness room promotes physical wellness among residents.
The fully-furnished accommodations provide residents with all the necessary comforts of home. For recreational activities, Westhills Village offers a gaming room and outdoor spaces such as gardens to relax and socialize. A small library caters to book lovers, while telephone facilities ensure that residents can keep in touch with loved ones at their convenience.
Meal services at Westhills Village are restaurant-style dining experiences where residents can enjoy delicious meals prepared by the skilled kitchen staff. Special dietary restrictions are always accommodated to meet individual needs.
In terms of care services, Westhills Village offers 24-hour supervision with dedicated staff members available to assist residents with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. Transportation arrangements for non-medical purposes are also provided.
Engaging activities form an integral part of life at Westhills Village. Concierge services offer personalized assistance while fitness programs promote an active lifestyle among seniors. Planned day trips are organized for exploration outside the community, while resident-run activities allow individuals to pursue their interests within the setting. Additionally, there are scheduled daily activities catering to various interests.
With proximity to nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, residents at Westhills Village have easy access to essential services and amenities in the surrounding area.
Westhills Village Retirement Community is dedicated to providing a safe, supportive, and enriching environment for seniors looking for a comfortable retirement lifestyle with all the necessary care services readily available.
Westhills Village Retirement Community is located at 255 Texas Street, Rapid City, SD 57701 in Pennington County, South Dakota
The features offered by Westhills Village Retirement Community significantly enhance the quality of care for residents with dementia or Alzheimer's disease. Assistance with dressing ensures that individuals are supported in choosing appropriate attire, promoting dignity and self-expression despite cognitive challenges. Medication management is crucial for maintaining health stability, as it minimizes the risk of missed doses or medication errors. Meal preparation and service cater to nutritional needs while creating a comforting routine around mealtimes, which is essential for cognitive function and emotional well-being. Activities of daily living assistance helps residents maintain a sense of autonomy in their everyday tasks, while assistance with bathing promotes personal hygiene in a safe and respectful manner. Transfers support mobility, thereby reducing the risk of falls and ensuring comfort during movement. Finally, 24-hour supervision provides an essential safety net, allowing caregivers to respond promptly to any emerging needs or emergencies, fostering an environment where residents feel secure and cared for throughout their day-to-day experiences.
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