Hands and Hearts Home Care - West Columbia, SC in West Columbia, SC

Pros

• Hands and Hearts provides amazing help to families with dedicated, hard-working, and compassionate care.
• The caregivers are punctual, friendly, and go above and beyond to care for clients.
• Hands and Hearts is by far the most caring and giving home care company some clients have ever known.
• The staff communication is excellent, helping families feel well-informed and less stressed.
• James Moore is thoughtful and respectful, often matching clients with kind, attentive caregivers.
• The Hands and Hearts team feels like family to many clients and improves their quality of life.
• The service enables loved ones to remain at home by handling daily living tasks, cooking, cleaning, and companionship.
• The office staff are helpful, responsive, and committed to client satisfaction.
• Hands and Hearts is highly recommended by families and consistently praised as superb care.
• The caregivers are trusted to provide reliable, compassionate assistance over years of service.

Cons

• The agency is not very good at communicating with clients about staff absences or other changes.
• Some staff are clearly very poorly trained and lack any knowledge of how to do their job.
• The weekends were problematic, with either nobody showing up or the staff sent being unqualified.
• The price is too high for the level of care provided.
• The business is not organized and has reliability issues, with staff and scheduling inconsistencies.
• Caregivers clock in on their cell phones far away or sit in the driveway for long periods, racking up time without delivering care.
• Sometimes the caregivers do not show up at all and cannot be reached by phone.
• One reviewer alleged theft by caregivers, stating money, laptops, and credit cards were stolen.

Review

Hands and Hearts Home Care in West Columbia is best suited for families that want in-home, hands-on support for a loved one with significant daily needs - including post-stroke recovery, cancer care, or mobility challenges - where caregiver consistency, genuine compassion, and a family-like care team make the difference. The reviews consistently praise caregivers who become fixtures in the client's routine, handling personal care, meals, housekeeping, and companionship in a way that preserves independence and dignity at home. When the goal is to keep a loved one out of a facility while maintaining high-quality daily support, this agency is the right fit for those who value warmth, reliable presence, and a thoughtful caregiver-matching process.

That said, the agency may not be the only option for every family. Those on a tight budget or who must have highly predictable, around-the-clock coverage with zero risk of weekend gaps should consider alternatives. A few reviews flag pricing as a concern relative to the level of care provided, and others describe communication gaps or scheduling inconsistencies that can lead to last-minute changes. For families needing strict, uniform staffing at all times, or those seeking robust, 24/7 clinical oversight with minimal scheduling friction, exploring larger, more standardized national providers or facility-based options could be prudent.

The strongest positives center on care quality and the human connection. Caregivers are repeatedly described as punctual, compassionate, and attentive, with many clients referring to them as family. The office team and especially the owners are lauded for doing "whatever it takes" to place compatible caregivers and to align care with each family's routine and preferences. Clients note improvements in quality of life and greater independence once in-home care is in place, and multiple testimonials highlight staff who stay for years, creating continuity that many families depend on. The personal touch from James Moore and the hands-on involvement of the leadership come through as a stabilizing force that helps families feel heard and supported.

However, several caveats appear in the feedback. Pricing sits high relative to some expectations, and a few reviewers report uneven staff training and occasional communication lapses about scheduling or absences. A notable minority recount experiences with no-shows, late arrivals, or billing disputes, and one lengthy critique paints a picture of miscommunication that undermined confidence - though that situation also shows the owner engaging directly to address the issues. The range of experiences suggests that while many families are delighted, reliability and administrative consistency are not uniformly guaranteed across every shift or caregiver.

These pros can meaningfully offset the cons for families who prioritize relationship-driven care and home-based living. The ability to assemble a team of caregivers who understand a client's routines, preferences, and medical nuances reduces stress for families and can preserve autonomy for the client. The owner's willingness to intervene, the emphasis on thoughtful caregiver placement, and the ongoing adjustment of schedules to fit a family's life all contribute to a favorable overall dynamic when the care plan is clear and well-managed. In practical terms, success depends on establishing precise expectations, confirming coverage for weekends, and maintaining open lines of communication with the office.

For families considering Hands and Hearts, a pragmatic due-diligence approach is essential. Start with a direct conversation with the owner to outline care goals, budget, and required coverage. Request a couple of references and speak with them about reliability and communication. Ask to see a detailed care plan and to meet prospective caregivers who would form the core team. Define a trial period with explicit metrics: punctuality, responsiveness, and adherence to the care schedule. If these align and the client responds positively to the caregiver match, the agency can be a powerful partner in sustaining in-home living with dignity, safety, and companionship. If not, alternative providers or facility-based options deserve careful consideration to avoid compromising comfort and continuity of care.

This part of West Columbia, South Carolina offers a variety of amenities and services that make it a convenient and comfortable area for senior living. With several restaurants, cafes, pharmacies, and physicians within close proximity, residents have easy access to dining options as well as healthcare services. Additionally, the nearby parks provide opportunities for outdoor recreation and relaxation. The availability of transportation services like Enterprise Rent-A-Car ensures easy mobility around the area. In case of emergencies, Lexington Medical Center is located just a few miles away. Overall, this neighborhood offers a mix of convenience and leisure options that would cater to the needs and lifestyle preferences of seniors looking to settle in the area.

Restaurants

• Savage Craft Ale Works (0.4 miles)
• New Brookland Tavern (0.5 miles)
• Taco Bell (1 miles)
• McDonald's (1 miles)
• Freshe Poke (1.1 miles)
• M Vista (1.2 miles)
• Art Bar (1.5 miles)

Parks

• West Columbia Riverwalk (0.6 miles)
• Columbia Canal & Riverfront Park (0.9 miles)
• Saluda Riverwalk (1.6 miles)
• Hollywood Park (2.9 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Medicine Mart Pharmacy (1 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Palmeto Senior Care: John D Marsh (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)

Physicians

• The Foot Institute (1.1 miles)
• South Carolina Oncology Associates (1.3 miles)
• Future Psych Solutions (1.4 miles)
• Main St Neck and Back (1.8 miles)
• South Carolina Obstetrical and Gynecological Society (1.8 miles)
• Greater Columbia Obgyn (1.8 miles)
• Palmetto Pulmonary (1.9 miles)

Cafes

• Piecewise Coffee (1.6 miles)
• Sweetwaters Coffee & Tea Park St (1.6 miles)
• The Corner Blend (1.9 miles)
• Starbucks (2.2 miles)
• Drip (2.6 miles)
• Starbucks (3.2 miles)

Transportation

• Enterprise Rent-A-Car (1.6 miles)

Hospitals

• Lexington Medical Center (3 miles)
• Sleep Med (3.1 miles)
• Lexington Medical Center Emergency Room (3.1 miles)