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4.4 from 45 reviews
5 stars
32
4 stars
7
3 stars
2
2 stars
0
1 stars
4
Overall Review of Hands and Hearts Home Care - West Columbia, SC
common4 reviews mention this
Care at home is very hands-on
Residents and families describe caregivers who provide personal care and help with meals.
Several reviewers describe hands-on support with day-to-day needs, including personal hygiene and bathroom help. Others specifically mention meal preparation like cooking breakfast and helping with lunch or dinner, along with light cleaning. A few reviews also tie the help to added reassurance for families who were previously handling care themselves.
caveat4 reviews mention this
Communication and show-up reliability vary
Some families report problems with communication and caregiver attendance, especially when staff change.
A portion of reviews raise concerns about the agency’s communication when staff are absent or schedules change, including not knowing who will arrive. The most critical feedback also describes missed shifts and difficulty reaching the office, with the client suffering when caregivers do not show up or arrive late. At the same time, other reviewers say office communication is excellent and that scheduling and updates help them feel more comfortable with care at home.
caveat3 reviews mention this
Pricing feels high for some
Multiple reviewers say the cost can be too high for the level of care or time needed.
Some families directly call out the agency as expensive for the care level required. Others express that they want to afford more time with caregivers, but can’t. In the most negative feedback, a reviewer also links the pricing to dissatisfaction with service provided.
caveat2 reviews mention this
Cleanliness gets mixed feedback
Cleanliness is not consistently rated, with complaints about dishes and food left behind.
One reviewer notes cleanliness issues, including food left stuck on cookware and utensils. Another review also distinguishes cleanliness from the rest of the experience, describing everything as strong except cleanliness. These reviews suggest that cleanliness outcomes can depend on the caregiver and routine.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Columbia Metropolitan (5 miles away)
Nearby Places of Interest
This part of West Columbia, South Carolina offers a variety of amenities and services that make it a convenient and comfortable area for senior living. With several restaurants, cafes, pharmacies, and physicians within close proximity, residents have easy access to dining options as well as healthcare services. Additionally, the nearby parks provide opportunities for outdoor recreation and relaxation. The availability of transportation services like Enterprise Rent-A-Car ensures easy mobility around the area. In case of emergencies, Lexington Medical Center is located just a few miles away. Overall, this neighborhood offers a mix of convenience and leisure options that would cater to the needs and lifestyle preferences of seniors looking to settle in the area.
Restaurants
Savage Craft Ale Works (0.4 miles)
New Brookland Tavern (0.5 miles)
Taco Bell (1 miles)
McDonald's (1 miles)
Freshe Poke (1.1 miles)
M Vista (1.2 miles)
Art Bar (1.5 miles)
Parks
West Columbia Riverwalk (0.6 miles)
Columbia Canal & Riverfront Park (0.9 miles)
Saluda Riverwalk (1.6 miles)
Hollywood Park (2.9 miles)
Pharmacies
CVS Pharmacy (0.9 miles)
Medicine Mart Pharmacy (1 miles)
CVS Pharmacy (1.5 miles)
CVS Pharmacy (1.7 miles)
Palmeto Senior Care: John D Marsh (1.9 miles)
Walgreens (2.1 miles)
CVS Pharmacy (2.4 miles)
Physicians
The Foot Institute (1.1 miles)
South Carolina Oncology Associates (1.3 miles)
Future Psych Solutions (1.4 miles)
Main St Neck and Back (1.8 miles)
South Carolina Obstetrical and Gynecological Society (1.8 miles)
Greater Columbia Obgyn (1.8 miles)
Palmetto Pulmonary (1.9 miles)
Cafes
Piecewise Coffee (1.6 miles)
Sweetwaters Coffee & Tea Park St (1.6 miles)
The Corner Blend (1.9 miles)
Starbucks (2.2 miles)
Drip (2.6 miles)
Starbucks (3.2 miles)
Transportation
Enterprise Rent-A-Car (1.6 miles)
Hospitals
Lexington Medical Center (3 miles)
Sleep Med (3.1 miles)
Lexington Medical Center Emergency Room (3.1 miles)
Hands and Hearts Home Care - West Columbia, SC is located at 650 Sunset Boulevard, Suite B, West Columbia, SC 29169 in Lexington County, South Carolina
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Hands and Hearts Home Care - West Columbia, SC photos
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Columbia Metropolitan (5 miles away)
Personalized care with long-tenured staff and strong hydration monitoring.
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