Hands and Hearts Home Care - West Columbia, SC

Pros

• The caregivers at Hands and Hearts Home Care Services have been described as very friendly, caring, and helpful by multiple clients.
• Clients appreciate the agency's effort to communicate effectively and ensure compatible caregiver placements for their loved ones.
• Many reviews highlight the consistency of caregivers, with some clients noting they have had only a couple of caregivers throughout their time with the service.
• Families feel that the services provided help ease stress and allow their loved ones to stay comfortable in their own homes.
• Several clients express satisfaction with the quality of care received, emphasizing that the caregivers go above and beyond in their duties.
• The office staff has been praised for being diligent and responsive to client needs, making scheduling easier for families.
• Overall experiences with Hands and Hearts Home Care Services have led to strong recommendations to others seeking in-home care solutions.

Cons

• The agency is not very good at communicating with clients about staff absences or other changes, leading to uncertainty about who will show up.
• Some staff are clearly poorly trained and lack knowledge of how to do their job.
• There were issues with billing, as it was messed up three times and not corrected.
• Caregivers allegedly stole money, laptops, and credit cards from the client.
• Caregivers sometimes took long breaks and did not deliver adequate service during their shifts.
• This was the first experience with in-home care, and it resulted in a negative impression of the service provided by Hands and Hearts.

Review

Hands and Hearts Home Care Services has received a mix of reviews from families utilizing their services for in-home care. Many clients praise the agency for its helpfulness, particularly regarding insurance billing, which can often be a complicated process. Several reviewers have highlighted the consistency of caregivers assigned to their loved ones, noting that they have only experienced minor staff changes during their time with the agency. This stability is significant for families who want to ensure their loved ones receive familiar and comfortable care.

Additionally, several clients commend the friendly demeanor and professionalism of both caregivers and office staff. They report positive interactions with caregivers who not only provide essential personal assistance but also engage in conversations, fostering companionship. In cases where families were initially resistant to outside help, the agency’s approach to pairing compatible caregivers seemed to ease their loved ones into accepting assistance comfortably. The consistent communication from the caregiving staff has been noted as an essential factor that contributes to a stress-free experience, allowing family members to feel involved in the care process.

Despite these positive aspects, some reviews highlight significant issues with communication when staff absences or schedule changes occur. A few families found that certain caregivers lacked adequate training and competency in performing their duties effectively. This inconsistency raises concerns among clients since it impacts trust and reliability—critical factors when letting caregivers into one’s home. Families expressed frustration over not knowing which caregiver would arrive each day, leading them to question the overall quality of care provided by Hands and Hearts.

While many reviews reflect satisfaction with caregiver performance—citing compassion and dedication—there are accounts indicating severe shortcomings in service delivery. One review detailed alarming incidents involving theft by caregivers, prompting a sense of betrayal among clients who entrusted these individuals with access to their homes and belongings. These experiences paint a troubling picture that contrasts starkly against other reviewers' positive testimonials about caregiver reliability and professionalism.

In terms of housekeeping responsibilities, feedback varied widely; while some reviewers appreciated that caregivers assisted with light cleaning tasks alongside personal care duties, others noted cleanliness as an area needing improvement since much of it relied on family members’ efforts rather than on hired help consistently maintaining standards within the home environment. This discrepancy highlights potential gaps in training or expectations between what families anticipate from services versus what is regularly provided.

Overall, comments on Hands and Hearts Home Care Services encapsulate a spectrum of experiences—some families are extremely satisfied by the competence and kindness displayed by particular caregivers while others are left disappointed by lapses in communication or serious incidents affecting trustworthiness. Despite these challenges reported by clients, many still recommend Hands and Hearts based on their unique experiences or specific caregiver relationships formed throughout their journey with this home care service provider—a testament to individual caregivers' impact amidst broader systemic issues observed within the organization itself.

This part of West Columbia, South Carolina offers a variety of amenities and services that make it a convenient and comfortable area for senior living. With several restaurants, cafes, pharmacies, and physicians within close proximity, residents have easy access to dining options as well as healthcare services. Additionally, the nearby parks provide opportunities for outdoor recreation and relaxation. The availability of transportation services like Enterprise Rent-A-Car ensures easy mobility around the area. In case of emergencies, Lexington Medical Center is located just a few miles away. Overall, this neighborhood offers a mix of convenience and leisure options that would cater to the needs and lifestyle preferences of seniors looking to settle in the area.

Restaurants

• Savage Craft Ale Works (0.4 miles)
• New Brookland Tavern (0.5 miles)
• Taco Bell (1 miles)
• McDonald's (1 miles)
• Freshe Poke (1.1 miles)
• M Vista (1.2 miles)
• Art Bar (1.5 miles)

Parks

• West Columbia Riverwalk (0.6 miles)
• Columbia Canal & Riverfront Park (0.9 miles)
• Saluda Riverwalk (1.6 miles)
• Hollywood Park (2.9 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Medicine Mart Pharmacy (1 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Palmeto Senior Care: John D Marsh (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)

Physicians

• The Foot Institute (1.1 miles)
• South Carolina Oncology Associates (1.3 miles)
• Future Psych Solutions (1.4 miles)
• Main St Neck and Back (1.8 miles)
• South Carolina Obstetrical and Gynecological Society (1.8 miles)
• Greater Columbia Obgyn (1.8 miles)
• Palmetto Pulmonary (1.9 miles)

Cafes

• Piecewise Coffee (1.6 miles)
• Sweetwaters Coffee & Tea Park St (1.6 miles)
• The Corner Blend (1.9 miles)
• Starbucks (2.2 miles)
• Drip (2.6 miles)
• Starbucks (3.2 miles)

Transportation

• Enterprise Rent-A-Car (1.6 miles)

Hospitals

• Lexington Medical Center (3 miles)
• Sleep Med (3.1 miles)
• Lexington Medical Center Emergency Room (3.1 miles)