FirstLight Home Care - West Columbia, SC

Pros

• The company's price is a standout feature and highly recommended.
• The office staff has been excellent to work with and provides great customer service.
• The caregivers sent by the company are decent and genuinely care about their work.
• The loved one enjoys the visits from the caregivers and they provide companionship and assistance with light tasks.
• Despite a few scheduling problems, the care provided for the loved one was good.
• The agency overall is good with punctual staff and no major complaints.
• Although it wasn't exactly what was needed, the agency still provided a positive experience overall.

Cons

• The scheduling problems were a significant issue for the reviewer and caused inconvenience.
• The fact that they did not have the same caregiver every time was seen as a drawback, as consistency is important in home healthcare.
• While the care provided for their loved one was good, it didn't meet all of their needs or expectations.
• The agency wasn't a good fit for the reviewer, indicating that it may not be suitable for everyone.
• There were occasional complaints or issues with the service, although they weren't mentioned specifically.

Review

When it comes to recommending a home health care company, one factor that stands out for many people is the price. In this case, the price offered by the company in question caught the reviewer's attention. They mention that they are currently using the home health care portion of the company's services for their loved one.

One aspect that truly impressed the reviewer was the excellent office staff. Having good communication and support from the administrative team can make a big difference when dealing with any kind of service provider. The reviewer mentions that their experience with the office staff has been nothing short of excellent, which speaks volumes about this particular company.

Moving on to the caregivers, who play a vital role in providing quality care, the reviewer notes that they generally had positive experiences with them. Although there were multiple caregivers involved, with about three different women taking turns, they all seemed to genuinely care about what they were doing. This is something that greatly reassured the reviewer and made them feel comfortable entrusting their loved one's well-being to these individuals.

It is clear that these caregivers go above and beyond simply providing physical assistance. Not only do they help with light tasks such as folding clothes or vacuuming rooms, but they also provide companionship. The reviewer's loved one seems to genuinely enjoy spending time with them, chit-chatting over snacks and coffee. This kind of personal connection is invaluable as it adds an element of emotional support to their services.

While it is important to highlight positive aspects, it is equally important to address any drawbacks or areas where improvements can be made. In this case, there were some scheduling problems mentioned by the reviewer. While this may have caused some inconvenience at times, overall, it did not significantly impact or overshadow the good care provided for their loved one.

Lastly, it should be noted that although this particular home health care agency did not ultimately meet all of the reviewer's needs, they still recognize its merits. The reviewer states that the agency was good – caregivers showed up on time and there were no major complaints. It simply did not align with their specific requirements.

In conclusion, this home health care company comes highly recommended by the reviewer. The affordable price is a standout feature, and the excellent office staff has been a pleasure to work with. The caregivers provided decent care and showed genuine concern for the well-being of their loved one. While there were some scheduling issues, the overall experience was positive. Ultimately, although it didn't fulfill all of their needs, the agency's reliability and competent staff made a notable impression.

This part of West Columbia, South Carolina offers a convenient location with easy access to pharmacies such as Walgreens and CVS, ensuring quick and efficient access to medications and healthcare needs. There are various dining options nearby including Chick-Fil-A and Rush's for convenient meal choices. The area also boasts reputable physicians and hospitals like Lexington Medical Center for quality medical care. Additionally, there are tranquil parks like Saluda Riverwalk for leisurely strolls in nature. For coffee lovers, cafes like Piecewise Coffee offer cozy environments for relaxation. Transportation options such as National Car Rental and Columbia Metropolitan Airport provide ease of travel when needed. Overall, this area provides a well-rounded community with essential amenities for senior living.

Pharmacies

• Walgreens (0.4 miles)
• Agape Pharmacy (0.6 miles)
• CVS Pharmacy (1 miles)
• Medicine Mart Pharmacy (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Intramed Plus (2.3 miles)
• CVS Pharmacy (2.5 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• Rush's (1 miles)
• McDonald's (1 miles)
• Freddy's Frozen Custard & Steakburgers (1.6 miles)
• McDonald's (1.7 miles)
• Taco Bell (2.3 miles)
• Savage Craft Ale Works (2.5 miles)

Physicians

• Advanced Fertility (1 miles)
• Three Rivers Pain Management (1.1 miles)
• Emmons Ellen M - Lexington Ent (1.5 miles)
• Riverside Surgical Group (1.5 miles)
• Lexington Orthopaedics (1.5 miles)
• Columbia Neurological Assoc Pa (1.6 miles)
• Advanced Wound Care (1.6 miles)

Hospitals

• Lexington Medical Center (1.5 miles)
• Lexington Medical Center Emergency Room (1.6 miles)

Parks

• Saluda Riverwalk (2 miles)
• West Columbia Riverwalk (2.7 miles)
• Columbia Canal & Riverfront Park (3 miles)

Cafes

• Piecewise Coffee (2.9 miles)
• Sweetwaters Coffee & Tea Park St (3.7 miles)
• The Corner Blend (4 miles)
• Starbucks (4.2 miles)

Transportation

• National Car Rental (3.2 miles)
• USO Columbia Airport (3.3 miles)
• Columbia Metropolitan Airport (CAE) (3.6 miles)
• Enterprise Rent-A-Car (3.8 miles)