1655 Robert Perry Road, Sumter, SC 29153
For more information about senior living options: (866) 208-4318
Overall Review of Good Deeds Residential Care Facility
Pros
The staff is very friendly and loving.- They really love the residents, and it shows.
- The facility is extremely clean, well organized, and filled with laughter and love.
- All residents are loved and happy.
- Good Deeds Residential Care Facility is highly recommended for loved ones.
- The owners truly care about the residents and have created a structured, loving environment.
- The facility provides excellent customer service and is extraordinarily clean.
- New ownership has turned the facility around, and residents enjoy outings and activities.
- The facility is arguably the best residential care facility in Sumter.
- It is a clean, family-oriented facility with a very friendly atmosphere.
Cons
The facility is HORRIBLE and overcharges. - The owner and employees show attitudes when families ask questions about their loved ones.
- They withhold snacks that families provide.
- They retaliate against residents if families question the staff.
- Families are not allowed to visit their loved ones in their rooms.
- The facility is filthy, residents go hungry, and the staff are abusive.
Review
Good Deeds Residential Care Facility in Sumter is best suited for families that want a warm, home-like setting where staff are repeatedly described as genuinely caring, attentive, and affectionate with residents. The reviews spotlight a culture of love, laughter, and personal connections, with the facility portrayed as exceptionally clean and well organized. Since the new ownership took over in January 2020, the narrative centers on a deliberate shift toward a structured, club-like atmosphere in which residents are encouraged to engage, go on outings, and participate in a daily routine that feels familiar and supportive. For seniors who flourish in a small-community vibe with hands-on caregivers and visible affection, this facility presents a compelling fit.
Those who may want to consider alternatives are older adults or families that place the highest premium on absolute transparency, financial clarity, and unambiguous resident autonomy. The record includes two one-star reports that raise red flags about pricing practices and the treatment of residents and families when questions arise. Several reviews describe problematic behaviors, such as staff attitudes toward questions, restrictions on family access to residents, and alleged retaliation. Such claims, whether isolated or systemic in perception, signal the need for rigorous verification of policy, oversight, and safety. For families prioritizing zero-tolerance standards on governance, more consistently documented options may be worth exploring.
On balance, the strong pros at Good Deeds tend to offset most everyday concerns when the goal is reliable daily care in a nurturing setting. The facility earns praise for its cleanliness, professional staff, and a sense of organized, purpose-driven living. The owners are repeatedly highlighted as genuinely caring, with residents reportedly benefiting from structured routines, accessible staff, and opportunities to socialize and participate in excursions, attributes that can reduce confusion, anxiety, and isolation for many seniors. The combination of a loving culture and high standards of hygiene creates a durable foundation for comfort and well-being, especially for relatives who want a reassuring, low-stress placement where caregivers appear consistently engaged.
However, the major caveats are serious enough to influence a decision to proceed cautiously. The two negative reviews accuse the operation of overcharging, and several accounts describe hostile responses when families sought information or challenged billing and policies. Additional claims touch on restricted family visitation, withholding snacks provided by families, and even retaliation against a resident when a family attempted to bring the loved one home. Other accounts paint a grimmer picture of neglect and abuse, including claims of poor sanitation and residents going hungry. While the positive experiences dominate in volume, these allegations demand careful, independent verification and a clear, documented accountability framework before committing.
Prospective families should approach with a structured due-diligence plan. Schedule an in-person, unannounced tour when possible, and observe real-time interactions between staff and residents. Request to review care plans, daily schedules, and specific pricing details with itemized billings; ask for written policies on visits, snacks, and resident rights; and verify licensing status, inspection reports, and any history of formal complaints. Speak with current residents and families about communication, how problems are resolved, and the availability of the administrator or owner for questions. If feasible, negotiate a trial stay or short-term arrangement to assess fit before a long-term commitment.
In the final call, Good Deeds offers a strong, appealing package for families prioritizing a caring, clean, activity-filled environment with a personal touch from staff and leadership. The warmth and structure are genuine assets that can translate into meaningful daily life for many residents. Yet the presence of credible, severe accusations around pricing, autonomy, and treatment cannot be dismissed. For families where oversight, financial clarity, and unequivocal resident rights are non-negotiable, it remains prudent to compare alternatives in Sumter and to press for transparent policies and proven safeguards before making a final pledge. When alignment exists between values and oversight, this community can be a trusted home; when it does not, shoring up those gaps elsewhere is the wiser path.
5 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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