Griswold Special Care in North Charleston, SC

Pros

• Griswold Care Pairing provides dependable, knowledgeable, and kind caregivers.
• The agency is dedicated to providing dependable and compassionate in-home personal care and transportation services for veterans.
• Staff members Josh P., Nikki W., Nicole, and Francis J. are highly regarded by clients.
• Bre is described as sweet, kind, and intelligent.
• The Griswold staff is awesome, and Bri is a kind, down-to-earth person who is easy to communicate with and professional.
• Lisa and Bri are very kind and helpful, always sending help to the caregiver.
• The company is very friendly, professional, and organized.
• Bre is very professional and goes above and beyond, providing the best possible solutions.
• Griswold was a perfect fit for end-of-life hospice care; the caregivers were compassionate and professional.

Cons

• Horrible agency.
• This Caregiver Service has some unprofessional behavior Miss Renee Johnson in particular is definitely topping the list.
• The staff are unprofessional and lack competency.
• Definitely not all caregivers are the same but definitely some unpleasant experiences with this agency.
• Original: Reckless driving in a busy school zone. Cars had to veer off road to avoid her driving in the wrong lane.
• The caregivers would come to care for him and would always state that they were never briefed with any information about my father.
• Rachel became combative when asked why a caregiver was taking my dad to the ATM and taking out his money.

Review

Griswold Special Care in North Charleston is best suited for families that want in-home personal care and transportation with a high-touch, relationship-driven approach. This community shines when the goal is reliable caregiver matching, steady office coordination, and ongoing touchpoints from a tight-knit team. The office presence - anchored by Brianna, Lisa, and Nikki - consistently earns praise for accessibility, responsiveness, and a willingness to troubleshoot as needs evolve. Veterans and their families especially benefit from a care network that understands VA-related supports and can mobilize dependable aides quickly, keeping loved ones safe and supported in familiar surroundings. In short, it is a strong fit for families prioritizing hands-on management, caregiver compatibility, and a personal, compassionate touch over a purely transactional arrangement.

Yet potential clients should consider alternatives if 24/7 in-house nursing, intensive memory-care supervision, or very strict, formalized protocols are non-negotiable. A subset of reviews flags concerns about inconsistent messaging to caregivers, occasional unprofessional moments, or caregivers arriving late or not as scheduled. There are also accounts of boundary issues or situations where a caregiver's scope blurred into personal tasks, underscoring the need for clear ground rules and robust supervision. For families requiring rigorous oversight, tighter credentialing, or a broader slate of specialized services, exploring other agencies or facility-based options may be prudent. The decision hinges on tolerance for occasional hiccups balanced against a proven, personable care-coordination engine.

The strongest positives - ease of access to a capable office, the Care Pairing process, and the culture of accountability - often offset these concerns. The team's ability to secure thoughtful, well-matched caregivers and to stand behind assignments with follow-up calls and proactive problem-solving creates real peace of mind. Multiple clients recount caregivers who felt like "the family's own," with staff going above and beyond to tailor support, from transportation to daily living tasks to gentle companionship. When Francis Johnson or the office leaders advocate for clients, the care plan tends to stay aligned with evolving needs. The overall impact is meaningful: families report reduced stress, greater reliability, and a sense of empowerment through transparent communication and dependable scheduling.

That said, the cadence of communication matters. Where briefings and back-office coordination lag, families can experience friction: caregivers may arrive without full context, or assumptions about client preferences creep in. These issues are not universal, but they are not negligible. The remedy is deliberate: insist on a detailed intake for every case, request caregiver profiles and orientation notes, and establish a primary point of contact for ongoing updates. Designate back-up caregivers and confirm contingency plans, especially for times when the schedule shifts or a key caregiver is unavailable. Such safeguards help preserve continuity of care and maintain the level of trust families expect from a top-tier home-care partner.

Practical steps can translate the strength of Griswold into a consistently excellent experience. Start with a thorough needs assessment and a written care plan that specifies personal care tasks, mobility support, transportation, housekeeping, and any VA-related services. Confirm the scope of services, visit cadence, and back-up coverage, and insist on introductions to several potential caregivers so preferences - tone, style, and compatibility - can be weighed. Schedule trial periods to observe real-world dynamics, and demand weekly updates or milestone notes to stay aligned with the client's health and comfort. Clarify billing details, overtime rules, and any travel fees up front to avoid surprises later.

For families weighing Griswold Special Care, the verdict is practical: this agency delivers dependable, compassionate in-home care with a strong office backbone, excellent caregiver matching, and a track record of meaningful, person-centered outcomes. It is particularly strong for veterans, hospice-like support, and seniors who thrive with a hands-on, relationship-based coordinator who treats clients like family. However, the risk of isolated missteps or communication gaps means prioritizing thorough intake, explicit caregiving boundaries, and robust contingency plans. If those guardrails are in place, Griswold stands out as a credible, capable partner for navigating the complexities of aging at home. Schedule a meeting with the office to review care needs, caregiver profiles, and the proposed care plan, and use that conversation to confirm alignment before committing.

This part of North Charleston, South Carolina offers a convenient and diverse range of amenities for seniors looking to settle in the area. With various dining options such as Cracker Barrel, Waffle House, and Chick-Fil-A nearby, there are plenty of choices for meals out. Physicians and medical facilities like Alpha Medical & Spinal Care and Charleston Dermatology are within a reasonable distance for healthcare needs. Additionally, pharmacies such as Walgreens and CVS provide easy access to medications. For leisurely activities, there are cafes like Starbucks for socializing, parks including Wescott Park for outdoor enjoyment, and places of worship like The Revelation of Christ Church and North Charleston United Methodist Church for spiritual fulfillment. With transportation options like Charleston International Airport available nearby, this area offers both convenience and comfort for senior living.

Restaurants

• Cracker Barrel (1.3 miles)
• Waffle House (1.5 miles)
• Wendy's (1.5 miles)
• Red Crab (1.6 miles)
• Raising Cane's Chicken Fingers (1.9 miles)
• Chick-Fil-A (1.9 miles)
• Wild Wing Cafe (1.9 miles)

Physicians

• Alpha Medical & Spinal Care (1.7 miles)
• Charleston Women's Wellness Center (2.2 miles)
• Palmetto Primary Care Physicians (2.7 miles)
• Charleston Dermatology (3 miles)
• Allied Medical Staffing (3 miles)
• Charleston Cancer Center (3 miles)
• Tricounty Radiology (3.1 miles)

Pharmacies

• Walgreens (1.8 miles)
• Target Pharmacy (2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4.2 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (3.2 miles)
• Sunoco APlus (5.4 miles)

Hospitals

• Trident Eye Surgery Center (3.2 miles)
• Lowcountry Outpatient Surgery Center (5.6 miles)
• HCA Healthcare (5.7 miles)

Transportation

• Charleston International Airport (CHS) (3.7 miles)
• Baggage Claim (3.7 miles)

Parks

• Wescott Park (3.7 miles)
• Middleton Park (5.4 miles)

Places of Worship

• The Revelation of Christ Church (4.5 miles)
• North Charleston United Methodist Church (6.2 miles)