Griswold Special Care

Pros

• The office staff - Brianna, Lisa, and Nikki - are very courteous and consistently available to answer questions and resolve issues.
• Caregivers are kind and compassionate with clients.
• Griswold Care Pairing consistently provides dependable, knowledgeable, and kind caregivers.
• The agency is dedicated to dependable and compassionate in-home personal care and transportation services for veterans, with a high level of professionalism.
• Josh P., Nikki W., Nicole, and Francis J. are highly regarded by clients.
• Bre is described as sweet, kind, and intelligent, with clients appreciating her hard work.
• Bri is kind, down-to-earth, easy to communicate with, and professional.
• Lisa and Bri are kind and helpful, always arranging assistance for caregivers.
• The company is friendly, professional, and organized.
• Bre is very professional, helpful, and goes above and beyond for others.
• Griswold has been a life changer, with Bri and Josh in the office consistently cheerful and eager to help.
• Francis Johnson is wonderful, compassionate, and expert in helping clients receive the care they truly need.

Cons

• This Caregiver Service has some unprofessional behavior, Miss Renee Johnson in particular topping the list.
• There was a request to cook a turkey during Thanksgiving at the client's house, which the reviewer found strange and inappropriate.
• A caregiver who knew little about the client and family was paid to provide services for a particular client, which seemed improper.
• The reviewer warns not to assume personal opinions on situations staff are barely familiar with, saying they have no merit.
• Family business that a caregiver knows little about should be none of their concern professionally.
• There have been times when specific caregivers have shown up not scheduled.
• Caregivers have at times assumed they know what's going on in the family's household more than the family themselves, which is baffling.
• There have been some unpleasant experiences with this agency, though not all caregivers are the same.
• Reckless driving in a busy school zone by a caregiver led to cars veering off the road to avoid her driving in the wrong lane.

Review

Griswold Home Care has earned a broad base of praise from families, professionals, and caregivers who rely on their in-home personal care and transportation services. Across numerous comments, clients describe a consistently dependable experience characterized by compassionate hands-on care, attentive office support, and a careful approach to matching caregivers with the unique needs of each situation. A veteran's care program, in particular, has benefited from a sense of mission and steadiness that many reviewers attribute to Griswold's staff and processes.

A central thread throughout the feedback is the strength of the office team. Repeatedly named are Brianna, Lisa, and Nikki, who are praised for their courteous, available, and responsive nature. Clients note that these office staff members are easy to reach, quick to answer questions, and proactive about working through any issues that arise. The sentiment is that the office team isn't just administrative support; they are an essential part of delivering smooth, reliable care, ensuring that caregivers arrive and services align with expectations. In parallel, the caregiver pool itself is consistently described as kind, compassionate, and capable, reinforcing the sense of trust that families place in Griswold's care pairings.

The testimonials also highlight the role of Griswold's care coordinators and advocates in shaping a high-quality experience, with several reviewers specifically recognizing Francis Johnson for her dedication. She is depicted as someone who truly puts her heart into ensuring clients' needs are understood and addressed, guiding families through care options with patience and clarity. Other staff members receive similar commendations: Josh P., Nikki W., Nicole, Polly, and Taylor are mentioned as part of a meticulous, hands-on team that keeps care plans on track and keeps communication clear. The emphasis across these comments is not only on getting care "done," but on doing it with a personalized touch and professional rigor.

The positive feedback extends to many individual experiences that paint Griswold as a trusted partner in family health and wellbeing. One reviewer describes Bre as a sweet, kind, and intelligent presence who consistently delivers good results. Bri and Lisa recur as dependable points of contact who help mitigate concerns with professionalism. Tammy is praised for assisting with chores, outdoor activities, and light housekeeping, underscoring how Griswold supports both practical daily needs and overall well-being. Sylvia Knight, Samantha, and others are singled out for their professional and caring approaches, with reviewers noting that these caregivers go above and beyond to fulfill family requirements and to find the right match for their loved ones.

Specific stories illustrate the depth of Griswold's impact. In one heartfelt account, two caregivers, Lateise and Tara, are described as compassionate and professional - so much so that they treated the client like their own father, offering consistent support and even reaching out on days when they weren't scheduled to check in. The testimonial notes that the family could ultimately leave the father in good hands, with the caregivers providing dependable coverage and maintaining family peace of mind. A separate narrative from a hospice professional who has worked with Griswold for years lauds the office's attention to detail and responsiveness, citing the careful handling of client needs and timely action in addressing concerns. The reviewer's experience reflects a culture where the staff's diligence translates into reliable, steady care for clients who rely on Griswold regularly.

No review is entirely without caveat, however. One customer recounts a troubling incident involving reckless driving in a busy school zone, initially raising concerns about safety. The reviewer notes that the company responded quickly, following up with action to address the situation, which the reviewer interprets as evidence that Griswold genuinely cares about quality care and accountability. Another, more pointed critique centers on a caregiver named Renee Johnson and what the reviewer views as unprofessional behavior, including an episodic request that seemed inappropriate for the client's household and a pattern of caregivers showing up unscheduled or assuming knowledge about the family's private business. The reviewer stresses that not all caregivers exhibit these issues, but acknowledges that such experiences can be troubling and that their case highlighted the importance of setting clear boundaries and expectations.

Taken together, the collection of impressions presents Griswold Home Care as a largely trusted partner for in-home care and transportation, with a strong core of office leadership and an earnest commitment to individualized, compassionate service. Clients repeatedly praise the office team for accessibility and problem-solving, the care staff for empathy and reliability, and the company's ability to tailor care to the person and family at hand. While there have been isolated concerns about scheduling and boundaries, the overarching message is one of gratitude and confidence: Griswold's teams strive to match the right caregivers to the right families, maintain open lines of communication, and act promptly when issues arise, with the goal of preserving dignity, comfort, and peace of mind for loved ones in their care.

This part of North Charleston, South Carolina offers a convenient and diverse range of amenities for seniors looking to settle in the area. With various dining options such as Cracker Barrel, Waffle House, and Chick-Fil-A nearby, there are plenty of choices for meals out. Physicians and medical facilities like Alpha Medical & Spinal Care and Charleston Dermatology are within a reasonable distance for healthcare needs. Additionally, pharmacies such as Walgreens and CVS provide easy access to medications. For leisurely activities, there are cafes like Starbucks for socializing, parks including Wescott Park for outdoor enjoyment, and places of worship like The Revelation of Christ Church and North Charleston United Methodist Church for spiritual fulfillment. With transportation options like Charleston International Airport available nearby, this area offers both convenience and comfort for senior living.

Restaurants

• Cracker Barrel (1.3 miles)
• Waffle House (1.5 miles)
• Wendy's (1.5 miles)
• Red Crab (1.6 miles)
• Raising Cane's Chicken Fingers (1.9 miles)
• Chick-Fil-A (1.9 miles)
• Wild Wing Cafe (1.9 miles)

Physicians

• Alpha Medical & Spinal Care (1.7 miles)
• Charleston Women's Wellness Center (2.2 miles)
• Palmetto Primary Care Physicians (2.7 miles)
• Charleston Dermatology (3 miles)
• Allied Medical Staffing (3 miles)
• Charleston Cancer Center (3 miles)
• Tricounty Radiology (3.1 miles)

Pharmacies

• Walgreens (1.8 miles)
• Target Pharmacy (2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4.2 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (3.2 miles)
• Sunoco APlus (5.4 miles)

Hospitals

• Trident Eye Surgery Center (3.2 miles)
• Lowcountry Outpatient Surgery Center (5.6 miles)
• HCA Healthcare (5.7 miles)

Transportation

• Charleston International Airport (CHS) (3.7 miles)
• Baggage Claim (3.7 miles)

Parks

• Wescott Park (3.7 miles)
• Middleton Park (5.4 miles)

Places of Worship

• The Revelation of Christ Church (4.5 miles)
• North Charleston United Methodist Church (6.2 miles)