Comfort Keepers of Mt Pleasant, SC in Mt. Pleasant, SC

Pros

• LaDrika was totally amazing and incredibly helpful.
• Comfort Keepers is a wonderful company to work for, and the caregivers love helping others and have very nice clients.
• Marquita P. was a wonderful, compassionate caregiver to the reviewer's father-in-law, cooking, playing dominos, and providing sweet companionship.
• Sheryl is described as a gem, providing excellent, compassionate, and responsible care.
• The orientation was excellent, making everything clear and allowing questions.
• Austin and Serena are very well trained and likable.
• Carla is cheerful, helpful, and caring.
• The Mount Pleasant, SC office staff are thorough, responsive, and kind; the caregivers are helpful and responsive.
• Sharon Johnson is thorough, bright, helpful, thoughtful, friendly, and responsible.
• A delightful young lady is ready to help in any way possible.
• Theresa Novak is always on time.
• Ka'Niya is very sweet.
• Maddie is highly loved; a 10/10 caregiver.
• Mya goes above and beyond, ministering to the whole family (including the dog) and offering suggestions to simplify life.
• Chelsey Neekirk is a wonderful caregiver and part of the family.
• Brianna Hicks is the best caregiver.
• Jessica, Kayla, and Ashley are fantastic - extremely knowledgeable and very welcoming.
• The Comfort Keepers team is positive, supportive, and amazing to work with.
• Comfort Keepers rocks; it's a company people love to be part of.
• MaKayla in Charleston is compassionate, friendly, and responsible, keeping the family updated throughout the day.
• Stacey Massey is a delight, a beacon of knowledge, and outstandingly helpful.
• The Mt. Pleasant team provides fast, high-quality care for loved ones.
• The office staff are phenomenal and highly professional.
• The care provided was exceptional; the reviewer's mom was very happy and comforted.

Cons

• The reviewer calls Comfort Keepers a horrible company and says they did not pay mileage despite having a mileage policy.
• They describe a sitter walking out and leaving their mother alone with the door unlocked, labeling it abandonment and illegal.
• They criticize the care coordinator for making repeated unprofessional, body-shaming comments in front of others, causing discomfort and disrespect.
• They note that the training room was the only room without cameras at the time, implying oversight failures that allowed inappropriate behavior to go unchecked.
• They claim management knew clients were abusing workers but didn't care.

Review

Comfort Keepers of Mt. Pleasant is best suited for families seeking highly personalized, in-home care that prioritizes companionship, daily living assistance, and dependable scheduling so a loved one can stay safely at home. This agency shines for seniors who value a warm, family-like care culture, where caregivers not only provide practical help but also become trusted daily companions. It works well for those needing help with errands, light housekeeping, meal prep, and medication reminders, combined with regular updates to the family. The strongest case is for households that want immediate access to trained caregivers and a responsive office team to coordinate care with minimal friction.

Carefully consider alternatives if the primary need is robust clinical support or a highly structured memory-care environment. In-home care agencies typically do not substitute for 24/7 nursing supervision or on-site complex medical management, so families facing advanced skilled needs, frequent medical interventions, or a requirement for integrated on-site clinicians may be better served by a facility or a different model that provides those clinical services. If a strict, zero-tolerance policy around every staff interaction is essential, or if a family requires a more formalized, facility-based setting, exploring options with stronger in-house medical resources could be prudent.

The core strengths of Comfort Keepers Mt. Pleasant are the people and the process. Families consistently praise orientation that is clear and questions-encouraged, and note that the office team - especially the coordinators and schedulers - are thorough, responsive, and proactive behind the scenes. Caregivers are described as compassionate, capable, and enthusiastic - often going beyond the call of duty to keep clients engaged, safe, and comfortable. Overnight care is reliable and thoughtful, with caregivers who are described as thorough, friendly, and dependable. The breadth of praise for individual caregivers - from Alyssa and MaKayla to Tiffany, Sharon, and Stacey - speaks to a culture that rewards attention to detail, consistent communication, and a genuine sense of partnership with families.

Yet, no review portfolio is flawless, and two red flags deserve serious consideration. First, a situation involving inappropriate comments during orientation revealed gaps in professionalism and oversight. Although the event was addressed, it underscores the need for clear behavior standards, ongoing training, and a transparent escalation path. Second, a troubling incident where a caregiver left a client unattended and a door left unlocked highlights the risk embedded in any in-home model when turnover or gaps in supervision occur. These instances do not invalidate the overall quality of care, but they do call for diligent contract discussion: ask for explicit policies on staff conduct, backup coverage, incident reporting, and how accountability is enforced.

The upside of the pros dramatically offsets these concerns when approached correctly. The agency's cost is offset by strong, ongoing training; a proven ability to quickly mobilize care - some families report service within hours for urgent needs; and a demonstrated commitment to keeping clients engaged and independent. Families repeatedly commend the level of communication - updates, photos, and real-time notes - that keeps distant relatives connected. The caregivers' reliability and warmth, along with an office culture that treats clients like family, translate into tangible peace of mind for both clients and their loved ones.

In the end, Comfort Keepers Mt. Pleasant emerges as a practical, strong choice for households seeking reliable in-home support with an exceptionally positive caregiver ecosystem and responsive office leadership. It is a compelling option for those who want to preserve independence at home without sacrificing companionship or safety, provided the family is prepared to review policies on staff conduct, incident handling, and caregiver backup. Prospective clients should ask pointed questions about supervision, caregiver matching, and escalation procedures, ensuring the level of oversight aligns with the care complexity required. When those assurances are in place, this agency delivers dependable, affectionate care that can make a meaningful difference in daily life and long-term well-being.

This part of Mt. Pleasant, South Carolina, offers a variety of healthcare options, with several reputable physicians specializing in various fields located within close proximity. Additionally, there are pharmacies nearby for easy access to medication and medical supplies. The area also features a selection of popular restaurants and cafes, providing convenient dining options. For outdoor recreation, there are several parks in the vicinity where seniors can enjoy nature and engage in physical activities. The presence of hospitals ensures quick access to medical care when needed. Overall, this neighborhood provides a well-rounded environment with essential amenities for seniors looking for a comfortable and convenient place to live.

Physicians

• Carolina Macular Retinal Care (0.1 miles)
• Apex Oral and Maxillofacial Surgery (0.4 miles)
• David G O'Day (0.5 miles)
• Mt. Pleasant Eye Surgeons (1.1 miles)
• Southern Orthopedics and Sports Medicine (1.6 miles)
• Imaging Specialists of Charleston (1.8 miles)
• Orthopaedic Specialists of Charleston PA (1.8 miles)

Restaurants

• Chick-Fil-A (0.2 miles)
• Raising Cane's Chicken Fingers (1.7 miles)
• Locals Bar (2 miles)
• Chick-Fil-A (2.1 miles)
• Kairos Greek Kitchen (2.2 miles)
• Vespa Pizza (3 miles)
• Agaves Cantina (3 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Bi-Lo Buy Bye by Bilo Buylow L (2 miles)
• CVS Pharmacy (2.6 miles)
• Good Neighbor Pharmacy (2.9 miles)
• Tidewater Pharmacy, Compounding and Medical Supply (3 miles)

Parks

• Palmetto Islands County Park (1.5 miles)
• I'on Village (2.2 miles)
• Governers Park (2.8 miles)
• Mount Pleasant Memorial Waterfront Park (3.7 miles)
• The Old Village Landing (4.1 miles)
• Gadsdenboro Park (5.4 miles)
• Isle of Palms County Park (5.7 miles)

Hospitals

• East Cooper Medical Center (1.6 miles)
• Kindred Hospital Charleston (1.9 miles)
• Hollings Cancer Center Mt. Pleasant (1.9 miles)
• Mount Pleasant Hospital (5.8 miles)

Cafes

• Starbucks (3.1 miles)
• Second State Coffee (3.4 miles)
• The Daily (5.8 miles)
• Babas on Cannon (5.9 miles)

Transportation

• Charleston Visitor Center Bus Shed (5.8 miles)