Comfort Keepers of Mt Pleasant, SC

Pros

• LaDrika is totally amazing and very helpful.
• Marquita P. was a wonderful, compassionate caregiver to the father-in-law.
• Ms Sheryl provides excellent, compassionate, and responsible care.
• The orientation was highly rated for clarity and the opportunity to ask questions.
• Austin and Serena are very well trained and likable.
• Carla is cheerful, helpful, and caring.
• The administrative staff are thorough, responsive, and kind.
• Sharon Johnson is a thorough, bright, helpful, thoughtful, friendly, and responsible overnight caregiver.
• Maddie is highly appreciated and beloved by the family.
• Mya goes above and beyond, ministers to the whole family, and offers suggestions to make life easier.
• Chelsey Neekirk is a wonderful caregiver and part of the family.
• Brianna Hicks is a fantastic caregiver.

Cons

• The care coordinator Jessica made repeated inappropriate comments about body size, which were unprofessional and made the client feel uncomfortable.
• The training room was the only room without cameras at the time, allowing inappropriate behavior to go unchecked.
• Body shaming has no place in any workplace.
• One caregiver walked out during a shift, leaving the client alone with the door unlocked; this was described as abandonment and illegal.
• The experience with the company during that incident was shattered.
• Some caregivers, aside from one, tend to spend a lot of time talking on the phone, suggesting a lack of focus on client care.
• The incident was framed as something that could have been tragic if not properly handled.

Review

Comfort Keepers appears in these notes as a company that many families and caregivers hold in high regard, delivering heartfelt, attentive, and often lifesaving support for loved ones. Across multiple locations, clients repeatedly describe a sense of relief and gratitude when the Comfort Keepers team arrives, stays, and tends to daily needs with warmth, competence, and a readiness to go the extra mile. The overarching impression is one of trust built through consistent care, strong staff relationships, and a mission-driven approach to helping people stay safe, independent, and engaged at home.

Several testimonials center on individual caregivers who have become more than just service providers to the families they serve. Marquita P. is remembered as a wonderful, compassionate caregiver to a father-in-law, who cooked with him, played dominos, and provided a sweet companionship that the family valued deeply. The sentiment is echoed by many who note caregivers who "go above and beyond," such as Mya, who ministers to the entire family and even the dogs, offering practical help and thoughtful suggestions to ease daily life. Sharon Johnson, the overnight caregiver in one account, is described as thorough, bright, helpful, thoughtful, friendly, and responsible, something her family especially appreciated week after week. The affection for individual caregivers continues with Alyssa, who is praised for her professionalism, sensitivity, and clear communication with the family about mom's needs and progress; Alyssa's work in Charleston, especially with a sister managing dementia, is highlighted as a model of attentive, respectful care that even extends to caring for the sister's dogs and managing errands.

Several reviews underscore the importance of communication and consistency in care. MaKayla in Charleston stands out for her proactive, compassionate approach - asking about the loved one's preferences, dislikes, and activities to tailor engagement and ensure the client feels valued. The family's peace of mind grows when caregivers maintain open lines of communication, with ongoing text updates and a visible, steady presence that makes daily routines smoother and more enjoyable for both clients and family members. Alyssa's ability to keep family members informed about how mom is doing, along with other caregivers who stay connected with families, is repeatedly celebrated as a cornerstone of effective home care.

Orientation and training also emerge as high points in these accounts. Several reviewers describe orientation as informative and well-structured, with five-star feedback for clarity and opportunities to ask questions. Specific praise goes to instructors and teams who make the material accessible and practical, such as April R., whose enthusiasm and thoroughness are singled out, and the broader team, including Jessica, Kayla, Amy, and others, who are described as fantastic, knowledgeable, and welcoming. The general tone is that the company invests in preparing new caregivers to understand client needs deeply and to engage with clients in meaningful, respectful ways from day one.

Behind the scenes, administrative staff are recognized as thorough, responsive, and kind, supporting the caregiving effort with behind-the-scenes coordination. Amber, Samantha, and Jessie are named as part of the consistent backbone of service, ensuring smooth operations and reliable support for families navigating schedules, care plans, and day-to-day needs. The sentiment expressed is that their behind-the-scenes work enables caregivers to do their jobs with confidence and focus, which translates into higher-quality, more reliable care for clients.

Not every entry, however, is without its concerns. A troubling incident from October 10, 2023, during orientation, involved a care coordinator named Jessica who allegedly made repeated inappropriate comments about a person's body size in front of others. Phrases such as "You're so skinny," "The belt could wrap around her three times," and "I'm jealous, she's so skinny" are cited as unprofessional and unsettling in what should be a safe training environment. The report also notes that the training room at the time was the only room without cameras, a detail that the reviewer says was later addressed but nonetheless illustrates how easily inappropriate behavior can go unchecked in a moment of vulnerability. The reviewer, Kholback/Nefertiti, emphasizes that body shaming has no place in any workplace and highlights the need for professional conduct and proper oversight in training spaces.

Another cautionary note concerns a separate, highly concerning incident in July 2023, when a sitter (Kianshe) allegedly walked out on a client's home, leaving a mom with dementia and other conditions alone, with the door left unlocked and the oxygen equipment in an unsafe state. The account describes a lapse in communication and oversight, including a lack of a timely call to explain the sitter's early departure, and a fear of potential harm given the client's medical vulnerabilities. The author cites personal documentation (cameras at the home) and frames the event as abandonment that could have serious consequences. They express a strong expectation that such events be addressed seriously and transparently, recognizing the disability context and the need for accountability and corrective action.

Taken together, the reviews paint a picture of Comfort Keepers as a company capable of outstandingly positive impact when care teams align with families' needs, values, and routines. The frequent expressions of gratitude - ranging from "A delightful young lady. Ready to help in any way possible!" to "Comfort Keepers is a wonderful company and I'm proud to be a new Caretaker with them!" - suggest a strong alignment between the company's mission and the lived experiences of clients and staff. The overarching message is one of admiration for caregivers who bring warmth, reliability, and practical support to daily life, alongside a call for ongoing vigilance around professional conduct, training quality, and safety protocols to prevent any harm or neglect. In this landscape, Comfort Keepers stands out as a trusted partner for families seeking compassionate, capable, and responsive in-home care, while also acknowledging the importance of strengthening safeguards and accountability where concerns arise.

This part of Mt. Pleasant, South Carolina, offers a variety of healthcare options, with several reputable physicians specializing in various fields located within close proximity. Additionally, there are pharmacies nearby for easy access to medication and medical supplies. The area also features a selection of popular restaurants and cafes, providing convenient dining options. For outdoor recreation, there are several parks in the vicinity where seniors can enjoy nature and engage in physical activities. The presence of hospitals ensures quick access to medical care when needed. Overall, this neighborhood provides a well-rounded environment with essential amenities for seniors looking for a comfortable and convenient place to live.

Physicians

• Carolina Macular Retinal Care (0.1 miles)
• Apex Oral and Maxillofacial Surgery (0.4 miles)
• David G O'Day (0.5 miles)
• Mt. Pleasant Eye Surgeons (1.1 miles)
• Southern Orthopedics and Sports Medicine (1.6 miles)
• Imaging Specialists of Charleston (1.8 miles)
• Orthopaedic Specialists of Charleston PA (1.8 miles)

Restaurants

• Chick-Fil-A (0.2 miles)
• Raising Cane's Chicken Fingers (1.7 miles)
• Locals Bar (2 miles)
• Chick-Fil-A (2.1 miles)
• Kairos Greek Kitchen (2.2 miles)
• Vespa Pizza (3 miles)
• Agaves Cantina (3 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Bi-Lo Buy Bye by Bilo Buylow L (2 miles)
• CVS Pharmacy (2.6 miles)
• Good Neighbor Pharmacy (2.9 miles)
• Tidewater Pharmacy, Compounding and Medical Supply (3 miles)

Parks

• Palmetto Islands County Park (1.5 miles)
• I'on Village (2.2 miles)
• Governers Park (2.8 miles)
• Mount Pleasant Memorial Waterfront Park (3.7 miles)
• The Old Village Landing (4.1 miles)
• Gadsdenboro Park (5.4 miles)
• Isle of Palms County Park (5.7 miles)

Hospitals

• East Cooper Medical Center (1.6 miles)
• Kindred Hospital Charleston (1.9 miles)
• Hollings Cancer Center Mt. Pleasant (1.9 miles)
• Mount Pleasant Hospital (5.8 miles)

Cafes

• Starbucks (3.1 miles)
• Second State Coffee (3.4 miles)
• The Daily (5.8 miles)
• Babas on Cannon (5.9 miles)

Transportation

• Charleston Visitor Center Bus Shed (5.8 miles)