Palmetto Home Care

Pros

• The caregiver loved their client.
• The other company is fantastic.
• The services were great, very professional and prompt.
• They would recommend the service to others in need.

Cons

• Miscommunication about scheduling led to follow-up delays and the client being ghosted.
• The service was rude and unprofessional.
• The experience caused significant stress, prompting a switch to another company; the client later went into a nursing home.
• The service was disorganized, with disrespectful communication and not enough caregivers.
• The operation was a mess, reflecting poor management and staffing issues.

Review

Across a cluster of comments about a local in-home dementia care provider, the story is not uniform. Some days the memories speak of careful, capable support; other days they echo frustration, miscommunication, and a sense that systems and schedules weren't aligned with the delicate needs of someone with dementia. The recurring thread is the struggle families face when trying to secure reliable, compassionate care at home, a context where every misstep can ripple into real worry for a vulnerable loved one.

One voice offers a nod to the positive side: "Great services very professional and prompt. Will recommend to others in need ?" This sentiment sits beside other praise for professional conduct and responsiveness, suggesting that the team can perform well and earn referrals when things go smoothly. In isolation, these remarks reflect what many families hope to experience - care that feels organized, punctual, and competent, with caregivers who can be trusted to support someone navigating memory loss.

But the overall picture is far more mixed. Another reviewer recounts a miscommunication about even getting to the first meeting, followed by a protracted cycle of attempted follow-ups with a nurse. The family describes being given "several other re-scheduling excuses and eventually ghosted," a sequence that leaves questions lingering about reliability and commitment. When families are trying to establish a consistent caregiver for a loved one, such gaps can undermine confidence and complicate already stressful arrangements.

Further along the spectrum of experiences, a pointed critique arrives: "Disorganized, how they speak to clients is disrespectful. Messy not enough caregivers. Just a huge ball of mess." This characterization hints at staffing challenges and a management style that families feel fails to honor clients' dignity. The sense of disarray - insufficient caregivers, chaotic communication - paints a picture of a program stretched beyond its capacity, with families left to fill in the gaps and cross-check what should be straightforward: reliable contact, respectful dialogue, steady staffing.

Another deeply personal note underscores the emotional stakes. A caregiver confesses: "Don't do service with these people!! Rude rude unprofessional service!" They explain that they loved their client, even as the relationship became a source of stress and frustration. The reviewer eventually left to work with another company, which they describe as "fantastic," and express relief at having found a better fit, even while lamenting that their client ended up moving to a nursing home. The contrast between a caregiving team that causes stress and one that feels aligned with needs is stark and pointed.

This same thread of commentary also acknowledges the broader reality facing families: dementia care in-home is hard to find, especially in certain areas. The author laments the difficulty of locating dependable, compassionate services for people who live with memory decline, suggesting a landscape where need is high but consistent quality can be elusive. The sadness of that gap - yet the persistent hope that there is a good option somewhere - runs through the reviews.

Taken together, the reviews present a divided portrait. On one side are accounts of professional, prompt service that earns recommendations from satisfied clients. On the other are stories of miscommunication, disrespectful language, staffing shortages, and organizational chaos that leave families feeling overwhelmed and uncertain about whether the care plan they rely on will hold. The common message is clear: reliability, respectful communication, and sufficient caregiving coverage are not mere conveniences but core requirements when caring for someone with dementia at home. When those elements align, the experience can be profoundly positive; when they don't, the consequences reverberate through the families who depend on this care. The overarching takeaway is a call for improvement in scheduling, staffing, and client interactions to meet the real and urgent needs of dementia care at home.

Pharmacies

• CVS Revco D.S. (0.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• Parker Road Drug Store (3.2 miles)
• Epic Pharmacies (3.2 miles)

Restaurants

• Taco Bell (0.7 miles)
• Zaxby's (1 miles)
• Biscuit Head (1 miles)
• The Eighth State Brewing Company (1.1 miles)
• Blueberry Frog (1.4 miles)
• Jianna (1.4 miles)
• Mac's Speed Shop (1.4 miles)

Physicians

• Greenville County Medical Society (0.7 miles)
• Greenville Memorial Internal Medicine Clinics (0.8 miles)
• Center For Family Medicine (0.9 miles)
• Infectious Disease Associates of Greenville Hospit (0.9 miles)
• Oakwood Orthopedic (1 miles)
• GHS MMOB Lab (1 miles)
• Elizabeth Holland (1 miles)

Hospitals

• Prisma Health Marshall I. Pickens Hospital (1 miles)
• ENT second Floor (1 miles)
• Prisma Health Roger C. Peace Rehabilitation Hospital (1.1 miles)
• Greenville Memorial Hospital Labor and Delivery (1.1 miles)
• Greenville Memorial Hospital (1.1 miles)
• Greenville Hospital System Peds Obesity (1.2 miles)
• St Francis Health System, Rehab Services (1.8 miles)

Parks

• Cleveland Park (1.4 miles)
• North Main Rotary Park (2.8 miles)

Cafes

• Grateful Brew (1.5 miles)
• Green Fetish (1.6 miles)
• Swamp Rabbit Cafe & Grocery (3.4 miles)
• Starbucks (4.5 miles)

Places of Worship

• Earle Street Baptist Church (2.6 miles)

Theaters

• Regal Cherrydale (4.3 miles)