Right at Home Charleston

Pros

• The service has been pretty good and there are no complaints.
• The communication was good and there were no issues with the home care.
• They would be recommended in the future.

Cons

• The company is terrible.
• They send workers 1 hour and 30 minutes away for a 3-hour shift.
• The staff is horrible.
• Management is unprofessional; the office manager allegedly says it's okay.
• Clients complain about unstable employees.
• They don't pay for mileage.
• The company should be avoided at all costs.

Review

Right at Home Charleston is best suited for families that prize clear, proactive communication and a dependable coordination routine more than a fixed cadre of the same caregiver each day. The agency appears to thrive when families can work with a structured plan, where updates come regularly and schedule changes are managed efficiently. Clients who do not require highly specialized medical care or around-the-clock one-on-one attention tend to fare better, provided expectations are anchored in steady, predictable service. In practical terms, this community serves mid-level in-home support well, functioning as a practical hinge for daily living tasks, transport coordination, and companionship rather than a substitute for intensive clinical oversight.

Those considering alternatives should pay attention to staffing stability and geographic realities. Several reviews flag long travel times for caregivers and inconsistent staff coverage, with one account alleging little mileage reimbursement and another calling management tone and behavior into question. For families where the only acceptable model is a consistently assigned caregiver with low turnover, or where scheduling precision and caregiver accountability must be ironclad, a different provider may deliver more reassurance. If the client relies on steady, familiar faces or expects a straightforward pay-for-mileage policy, this agency warrants a cautious comparison with peers.

On the plus side, several experiences point to solid communication and smooth coordination. A reviewer who has partnered with the agency for a year describes the arrangement as pretty good with no complaints, signaling a baseline level of reliability and responsiveness. Another client reports that communication was good and the overall home care experience left no issues, with a willingness to recommend. These strains of feedback indicate that, when functioning as intended, Right at Home Charleston can deliver timely updates, responsive scheduling, and satisfactory day-to-day assistance that supports independence and safety at home.

However, the most vocal judgments caution against overreliance on consistent staffing and standard of care. Claims of unreliability, poor treatment by staff, and even outright mismanagement paint a picture of a service that can deliver good moments but also expose clients to abrupt changes, long commutes for visits, and limited mileage reimbursement. The combination of perceived office-level indifference and caregiver turnover creates scenarios where care quality is inconsistent from week to week. For families with a fixed budget or strict expectations about who comes to the door and when, these gaps are a meaningful red flag.

Ultimately, the pros - clear communication, reasonable coordination, and a track record of positive, if not universal, client experience - do offset some risk when the client can tolerate variability and logistical tradeoffs. The downsides, however, are not trivial: unstable staffing, extended caregiver travel, and questions about how mileage is handled can erode confidence if not actively managed. In a decision framework, this agency makes the most sense for households that prioritize being kept in the loop and that can accept occasional caregiver turnover as a cost of a flexible, in-home support model. For those that cannot, the balance tips toward alternatives with stronger retention and more predictable logistics.

Practical next steps include requesting a concrete care plan with named caregivers, a stated escalation path for scheduling gaps, and a transparent policy on mileage reimbursement. Ask for turnover data - how often caregivers change for the same client - and insist on a trial period to observe how communication and continuity actually perform. Seek client references who faced similar needs and verify consistency over at least six weeks. If these criteria fail to meet expectations, compare with other local agencies that emphasize caregiver stability, consistent assignment, and mileage policy as core commitments to caregiver quality.

This section of Charleston, South Carolina offers a rich blend of amenities and services that cater to seniors looking for a lively and convenient neighborhood. With several places of worship, parks, pharmacies, restaurants, cafes, physicians, hospitals, and transportation options within close proximity, residents have easy access to essential resources. The Greek Orthodox Church of the Holy Trinity provides a spiritual community for those seeking religious activities. Parks like Hampton Park Dog Run and Joe Riley Waterfront Park offer opportunities for outdoor recreation and relaxation. The abundance of restaurants and cafes in the area provide diverse dining options for enjoyable meals out. Additionally, access to top-rated medical facilities such as the Medical University of South Carolina ensures quality healthcare services nearby. Public transportation through the Charleston Visitor Center Bus Shed also makes it convenient for seniors to travel around the city easily. Overall, this part of Charleston presents a vibrant and well-rounded community suitable for senior living.

Places of Worship

• Greek Orthodox Church of the Holy Trinity (0.2 miles)

Parks

• Hampton Park Dog Run (0.3 miles)
• Brittlebank Park (1 miles)
• Gadsdenboro Park (1.7 miles)
• Joe Riley Waterfront Park (2.3 miles)
• Mount Pleasant Memorial Waterfront Park (2.9 miles)
• Medway Park (3.6 miles)
• I'on Village (4.3 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Rutledge Tower Pharmacy (1.2 miles)
• MUSC Hollings Cancer Center Pharmacy (1.2 miles)
• Walgreens (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Low Country Diagnostics Compounding Lab (1.8 miles)

Restaurants

• Leon's Oyster Shop (0.4 miles)
• Recovery Room Tavern (0.5 miles)
• High Wire Distilling (0.6 miles)
• Taco Boy (0.6 miles)
• Edmund's Oast (0.7 miles)
• The Royal American (0.7 miles)
• Malagon (0.8 miles)

Cafes

• The Daily (0.6 miles)
• Sightsee (0.6 miles)
• Babas on Cannon (0.8 miles)
• Off Track Ice Cream (1.7 miles)

Physicians

• MUSC Health University Family Medicine - Peninsula (0.9 miles)
• Kratz John M MD (1.1 miles)
• MUSC Radiology (1.1 miles)
• Eyecare Physicians & Surgeons (1.1 miles)
• Anesthesia Associates PA (1.1 miles)
• Thomas Karl Byrne, MD (1.1 miles)
• Kmetz, Emily C, Md - Musc Dermatology (1.2 miles)

Hospitals

• Medical University of South Carolina (1.1 miles)
• Roper St Francis Foundation (1.1 miles)
• MUSC Ashley River Tower (1.1 miles)
• Musc Shawn Jenkins Children's Hospital (1.2 miles)
• Emergency Department, Roper Hospital (1.2 miles)
• Buxton Surgical Pavilion (1.2 miles)
• Roper Hospital Ambulatory Surgery & Pain Management (3.1 miles)

Transportation

• Charleston Visitor Center Bus Shed (1.1 miles)