Kingston Center

Pros

• The staff are great, and the facility is ideal for a loved one.
• The management group and staff are kind, friendly, welcoming, helpful, communicative, empathetic, and caring.
• The facility is well kept and provides a nice environment.
• The atmosphere is friendly and professional.
• The staff are very caring and attentive.
• A nurse at the facility is absolutely amazing.
• Donna at the front desk is a pleasure to work with.
• CNAs and nurses are caring and helpful.
• The facility is well run, with efficient staff and a skilled leadership team.
• The center offers great customer service and is clean and beautiful.
• Kingston Center is a great place for a loved one, with dedicated staff, stimulating activities, and restaurant-grade food.
• The front lobby and overall appearance have been improved and look amazing.
• The accommodations are adequate, the food is pretty good, and nursing care is top notch.
• People would recommend Kingston Center to others who need a caring facility.

Cons

• The facility is filthy and has a strong urine odor.
• The overnight RN reportedly sleeps in the chair.
• The center is described as depressing, with the building in disrepair.
• Nobody is helpful and residents are mistreated and neglected.
• A patient was ignored for hours, with a bloody nose and bedsores not reported to the family.
• The facility is constantly short-staffed, belongings are stolen, and residents are left in dirty conditions.
• A social worker allegedly breaches confidentiality and spreads rumors.
• A family member reported extremely poor care contributing to a loved one's death.

Review

A really telling picture emerges when you read through the collection of impressions about Kingston Center and Kingston Rehab. The voices are loud and varied: some describe a place that feels warm, well run, and genuinely comforting for families and loved ones; others tell of chronic problems - stifling smells, neglect, miscommunication, and a sense that patients are not always treated with the care or dignity they deserve. Taken together, the reviews paint a complex portrait of a facility that can be a sanctuary for some and a source of deep concern for others.

On the positive side, a number of reviewers highlight a management group and staff that feel kind, friendly, welcoming, and helpful. Several accounts praise the overall atmosphere as professional and caring, with a sense of empathy that shines through in daily interactions. One person calls the environment "very nice" and the facility "well kept," while others emphasize that CNAs and nurses are especially caring and attentive. There are specific shout-outs to individuals - like a front desk staffer named Donna - whose customer service is described as genuinely pleasant and helpful. In several comments, the facility's small size is cited as a benefit, allowing staff to dedicate more time to each resident. The three meals and activities are also praised in places, with some reviewers saying the food is restaurant-grade and activities are stimulating, contributing to a positive sense of daily life for residents. Improvements under new management, exemplified by a refreshed lobby and a generally more inviting frontline, are noted as well.

Equally clear in the mix are comments about a clean facility and a welcoming, professional stance from staff in some instances. A handful of reviewers describe "clean and beautiful" surroundings and a "great place" with a staff that is organized and capable. For families and patients who feel cared for, these experiences can stand out as the defining memory of their time there. In other words, Kingston Center can feel like a well-ordered sanctuary with staff who are responsive, communicative, and aligned on the goal of supporting residents' goals and needs.

But the other side of the spectrum is undeniable and consistently alarming in several reviews. Multiple accounts describe the facility as dirty or with a pervasive urine smell, accompanied by frustration at seeming neglect or neglectful behavior by staff. One reviewer bluntly calls it "the FILTHIEST PLACE I have ever been to," while others report the overnight registered nurse sleeping in a chair and not being present when needed. There are mentions of not being greeted on visits, requiring patients or families to sign in and take their own temperatures, and a general impression that the building itself is deteriorating - both inside and out. These comments are often paired with concerns about understaffing and delays in care, with residents waiting long hours for assistance or attention.

Concerns about safety, dignity, and quality of care recur throughout many stories. A number of reviewers allege serious issues: patients' clothes going missing, belongings being stolen, and residents sitting in dirty conditions or left without fluids or meals. The tone in several reviews is that basic respect and timely care are not reliably provided, and some express fear for the breadth of daily operations - from basic health monitoring to timely administration of medications. One reviewer goes so far as to describe a patient who refused to eat the facility's meals, preferring sandwiches, with a broader implication that funding or policy constraints drive negative consequences for patient care.

There are particularly grave and specific allegations that demand attention. One review details a social worker who allegedly breaches confidentiality, rushing to inform leadership about something a patient shared in confidence, driven by fear of job repercussions rather than patient care needs. The reviewer accuses the social worker of spreading rumors and notes a broader pattern of what they see as ineffective supervision and unwillingness to address violations. Another review paints a distressing picture of photos of deceased residents being used without permission even long after their deaths, a claim that, if true, would be a serious ethical and legal violation. The reviewer emphasizes that happy pictures may be from earlier ownership, suggesting a broader pattern of misrepresentation or miscommunication in how residents and their families are portrayed.

A particularly harrowing account centers on the family's experience with a father admitted after a traumatic brain injury. The reviewer describes weeks of concern, reports to staff about altered behavior and potential infections, and an impression that necessary tests or responses were delayed or discounted. The narrative recounts a day when the father was found in distress, with signs of neglect - no dinner, no liquids, a door closed on screams for help, and a lack of basic dignity like clothing and linens when requested. The family alleges that a urine test had not been performed despite repeated concerns and that crucial bloodwork was never completed, even as the patient's condition deteriorated. The sequence culminates in a hospital admission weeks later for anemia, dehydration, severe weight loss, a UTI, multiple wounds, and ultimately the father's death three weeks after hospitalization. The reviewer charges that the care environment failed in fundamental ways and that concerns raised with leadership were not addressed, despite promises of investigation.

In short, Kingston Center/Kingston Rehab appears to be a place with genuine strengths - compassionate staff, visible efforts at keeping a clean and welcoming environment, and a sense that some residents thrive when the facility is well resourced and well managed. At the same time, the same pool of reviews highlights grave concerns about safety, staffing, dignity, confidentiality, and accountability. The most credible takeaway is that experiences at this facility are highly variable and highly personal: some residents seem to receive attentive, respectful care and benefit from a comfortable setting and attentive staff, while others report neglect, miscommunication, and distressing conditions that lead families to question whether the facility is equipped to meet the most basic standards of care. For anyone considering Kingston Center or Kingston Rehab, the message is clear: gather multiple perspectives, visit with questions in hand, and closely examine how the facility addresses issues of staffing, safety, and transparency to determine whether it can meet a loved one's specific needs and values.

This part of West Kingston, Rhode Island offers a variety of amenities and services that may be appealing to seniors considering the area for living. There are numerous dining options such as Cornerstone Pub, McDonald's, and Dan's Place, offering convenience and choice in terms of meals. Additionally, there are transportation options with the West Kingston Train Station nearby for easy travel. For healthcare needs, there are several physicians and pharmacies within a reasonable distance, ensuring access to medical care. The proximity to hospitals like South County Hospital also provides peace of mind in case of emergencies. Cafes like Starbucks and Panera Bread offer socialization opportunities while parks like Ninigret Park provide outdoor recreational activities. Overall, this part of West Kingston has a range of amenities that cater to various needs and preferences for senior living.

Restaurants

• Cornerstone Pub (3.2 miles)
• McDonald's (4.4 miles)
• Dan's Place (4.8 miles)
• Back 40 (5.6 miles)
• Nordic Lodge (8.4 miles)
• Charlestown Rathskeller Tavern (8.5 miles)
• Wickford on the Water (8.7 miles)

Transportation

• West Kingston Train Station (KIN) (5.2 miles)

Physicians

• URI Speech and Hearing Center (5.9 miles)
• Ascent Audiology & Hearing (8.6 miles)
• Dr Richard Delsesto (8.7 miles)
• Angell Street Psychiatry (9.4 miles)
• Dermatology Professionals (9.6 miles)
• Thundermist Health Center of South County (9.6 miles)
• Dialysis Center Of Wakefield (9.6 miles)

Cafes

• Starbucks (6.4 miles)
• Starbucks (9.9 miles)
• Bean Barn RI (10 miles)
• Panera Bread (10.2 miles)
• Cafe Tempo Coffee House (13.1 miles)

Pharmacies

• Walgreens (8.7 miles)
• CVS Pharmacy (8.9 miles)
• Casmer Pharmacy (9.5 miles)
• Walgreens (9.6 miles)
• Green Line Apothecary (9.6 miles)
• CVS Pharmacy (9.7 miles)
• CVS Pharmacy (9.8 miles)

Hospitals

• Kent Hospital Laboratory Services (9.4 miles)
• South County Hospital (10.1 miles)
• Kent County Memorial Hospital (13.1 miles)

Places of Worship

• St John & Paul Rectory (9.5 miles)

Theaters

• Showcase Cinemas Warwick (10.2 miles)

Parks

• Ninigret Park (11.4 miles)