Kingston Center in West Kingston, RI

Pros

• The staff are great and caring.
• The management group and staff are kind, friendly, welcoming, and helpful.
• The facility offers a nice environment and is well kept.
• The atmosphere is friendly and professional.
• The CNAs and nurses are caring and helpful.
• The front desk staff, including Donna, are a pleasure to interact with.
• The facility is clean and beautiful.
• The administrator is very nice.
• Kingston Center is a great place for a loved one, with dedicated staff, stimulating activities, and restaurant-grade food.

Cons

• The facility is described as the filthiest place they've ever visited.
• The overnight RN allegedly sleeps in the chair.
• There is never anyone to greet visitors; the facility smells inside and the building is a wreck outside.
• The reviewer warns others not to send their loved ones to Kingston Rehab.
• The facility is described as horrible, with patients mistreated and neglected.
• The building is out of date, dark and dreary, and staff ignore patients.
• The place is awful; the reviewer wouldn't wish it on their worst enemy.
• Belongings are lost or stolen from residents; staff fail to protect them.
• Care is poor: medications not given as ordered, and tests not performed; falls undocumented.
• The center should be shut down due to neglect and danger to patients.

Review

Kingston Center in West Kingston is best suited for families seeking a small, staff-driven environment where caregivers know residents by name and the social atmosphere feels personal. The community earns praise for its caring CNAs and nurses, and for management that can be communicative, empathetic, and actively involved. For families who place a premium on warmth, regular interaction with a stable team, and a setting that feels intimate rather than institutional, Kingston Center can deliver meaningful daily engagement and a sense of belonging.

However, consideration should be given to who may want to explore alternatives. Those requiring consistent, high-level medical oversight, rigorous infection control, or fail-safe responsiveness to emergencies may find Kingston Center insufficient. Families prioritizing spotless cleanliness, a hospital-grade safety net, or robust incident reporting and resolution processes may want to compare with larger facilities or facilities with a stronger track record in patient safety and regulatory compliance. In short, this option tends to favor personalized attention over uniformly documented safety metrics.

The positive attributes, caring staff, approachable administrators, and a small, manageable environment, do offset some concerns for residents who thrive on strong daily contact and a friendly, home-like vibe. The dining experience, perceived as restaurant-grade by some families, plus the ease of coordinating transportation and appointments, can reduce stress for active, engaged residents and their loved ones. A few reviews highlight visible improvements under newer leadership and a neat, well-kept lobby, suggesting that administrative changes can translate into tangible benefits on the floor. Yet these advantages do not fully neutralize the more severe red flags raised by other families.

Significant and recurring concerns heavily color the overall impression. Reports of persistent odors, dirty conditions, and overall facility wear raise questions about daily housekeeping and environmental quality. Severe claims of understaffing, delayed response to calls for help, and even neglect in critical moments are hard to overlook, particularly when families recount visits where urgent needs went unaddressed for hours and when medical issues like bedsores or untreated infections appear to have been mishandled. Allegations of patient harm, inadequate communication during crises, and the loss of personal items further complicate the risk calculus. A few families describe experiences so troubling that they question whether the center can safely meet basic resident needs over time.

Practical due diligence is essential for anyone considering Kingston Center. Prospective residents and families should request current regulatory records and any recent survey results, evaluate nurse staffing levels and 24/7 RN availability, and insist on reviewing the most up-to-date care plans and incident logs. Tours should focus on real-time response times, cleanliness indicators in resident rooms, and the consistency of staff during different shifts. Conversations with multiple nurses, aides, and independent advocates can reveal whether genuine accountability exists for concerns and how promptly issues are escalated. It is wise to explore whether improvements under new management are sustained, and to ask about processes for feedback, confidential reporting, and staff training.

In the end, Kingston Center offers undeniable warmth and a highly responsive caregiving culture that can make a meaningful difference for some residents, especially those who prioritize daily human connection in a smaller setting. Yet the weight of serious negative experiences cannot be dismissed. For families where safety, cleanliness, and reliable medical responsiveness are non-negotiable, careful verification, concrete safeguards, and comparing alternatives with stronger safety records are strongly advised. If the decision hinges on personal chemistry with the staff and a preference for a close-knit community, Kingston Center may be a fit, but only after rigorous verification and clearly documented expectations.

This part of West Kingston, Rhode Island offers a variety of amenities and services that may be appealing to seniors considering the area for living. There are numerous dining options such as Cornerstone Pub, McDonald's, and Dan's Place, offering convenience and choice in terms of meals. Additionally, there are transportation options with the West Kingston Train Station nearby for easy travel. For healthcare needs, there are several physicians and pharmacies within a reasonable distance, ensuring access to medical care. The proximity to hospitals like South County Hospital also provides peace of mind in case of emergencies. Cafes like Starbucks and Panera Bread offer socialization opportunities while parks like Ninigret Park provide outdoor recreational activities. Overall, this part of West Kingston has a range of amenities that cater to various needs and preferences for senior living.

Restaurants

• Cornerstone Pub (3.2 miles)
• McDonald's (4.4 miles)
• Dan's Place (4.8 miles)
• Back 40 (5.6 miles)
• Nordic Lodge (8.4 miles)
• Charlestown Rathskeller Tavern (8.5 miles)
• Wickford on the Water (8.7 miles)

Transportation

• West Kingston Train Station (KIN) (5.2 miles)

Physicians

• URI Speech and Hearing Center (5.9 miles)
• Ascent Audiology & Hearing (8.6 miles)
• Dr Richard Delsesto (8.7 miles)
• Angell Street Psychiatry (9.4 miles)
• Dermatology Professionals (9.6 miles)
• Thundermist Health Center of South County (9.6 miles)
• Dialysis Center Of Wakefield (9.6 miles)

Cafes

• Starbucks (6.4 miles)
• Starbucks (9.9 miles)
• Bean Barn RI (10 miles)
• Panera Bread (10.2 miles)
• Cafe Tempo Coffee House (13.1 miles)

Pharmacies

• Walgreens (8.7 miles)
• CVS Pharmacy (8.9 miles)
• Casmer Pharmacy (9.5 miles)
• Walgreens (9.6 miles)
• Green Line Apothecary (9.6 miles)
• CVS Pharmacy (9.7 miles)
• CVS Pharmacy (9.8 miles)

Hospitals

• Kent Hospital Laboratory Services (9.4 miles)
• South County Hospital (10.1 miles)
• Kent County Memorial Hospital (13.1 miles)

Places of Worship

• St John & Paul Rectory (9.5 miles)

Theaters

• Showcase Cinemas Warwick (10.2 miles)

Parks

• Ninigret Park (11.4 miles)