Roberts Health Centre

Pros

• The staff at Roberts Health Center provided wonderful care and assistance to the residents during their recovery.
• The facility was clean and well-maintained, creating a pleasant environment for rehabilitation.
• Residents received individualized care due to the smaller size of the facility, making it feel more home-like.
• Nurses, CNAs, and therapists at Roberts Health Center were noted for their kindness and support towards patients.
• The management was responsive to suggestions and concerns from residents and their families regarding services.
• Many reviewers expressed satisfaction with the quality of food served in the facility.

Cons

• The facility was drab and depressing, with staff neglecting patient care.
• The owner was rude and unprofessional when questioned about poor conditions.
• Staff exhibited uncaring behavior towards residents and their families.
• A significant miscommunication led to a patient's premature discharge, resulting in a fall at home.
• There were reports of abusive treatment from staff during night shifts.
• Personal items went missing during a resident's stay, indicating poor client care.

Review

The experience of families navigating rehabilitation facilities for their loved ones often ranges from hopeful recovery to deep disappointment. A notable contrast emerges when comparing the reviews of two facilities, particularly highlighting Roberts Health Center, which has garnered both positive and negative feedback from different family members seeking care for their relatives.

One starkly negative review recounts a distressing experience at an unnamed facility where a father was admitted for rehabilitation following a lengthy hospitalization. The writer paints a grim picture of the environment, describing it as "drab and depressing," with inadequate staff interaction. The reviewer notes that even after days of monitoring their father's deteriorating health—where he struggled to breathe and exhibited significant swelling—nursing staff offered little support or urgency. When confronted, the nurse only suggested waiting three days for the doctor’s visit, prompting the family member to threaten calling 911 in desperation. This lack of immediate action resulted in serious consequences for the patient's health. Following this alarming incident, a call to the facility’s owner yielded irresponsible remarks that compounded frustration rather than fostered understanding; this left the reviewer with no confidence in returning.

In stark contrast, several reviews shine brightly on Roberts Health Center, where patients received commendable care post-surgery. Richard, the owner, along with his dedicated staff—nurses, physical therapists, kitchen workers—were widely praised by families who highlighted not only their professionalism but also their compassion during vulnerable moments. One reviewer noted the individualized care due to Roberts being a smaller facility, emphasizing how it felt more home-like compared to larger institutions that can often feel impersonal and overwhelming.

Nevertheless, amidst these commendations are mentions of troubling experiences at Roberts Health Center as well. A review states that during one elderly resident's stay, there were concerns about poor client care alongside allegations of personal items going missing. Such incidents raise questions about consistency across staff performance and patient safety within even some well-reviewed establishments like Roberts Health Center.

Another review shared heartbreaking details regarding a father’s abrupt discharge from an unspecified facility due to miscommunication over health coverage—a situation made even more egregious because the individual required assistance moving due to mobility issues stemming from prior medical conditions. The failure of staff to adequately address this misunderstanding compelled him back home prematurely and tragically led him to fall while trying to attend treatment for cancer. The family expressed profound disgust at what they perceived as uncaring behavior from management and staff who prioritized financial matters over human decency.

Amidst these accounts lies an emphasis on accountability and compassion that families expect but might receive unevenly across various facilities. Many reviewers assert that healthcare providers should focus on genuine patient welfare rather than merely seeing residents through a transactional lens—as dollar signs instead of individuals deserving full attention and respect.

Ultimately, these narratives underscore an essential ongoing conversation about patient care standards in rehabilitation environments—highlighting disparities between positive experiences at dedicated facilities like Roberts Health Center versus disheartening encounters elsewhere predominated by neglectful attitudes toward patient wellbeing. This calls upon prospective patients and families needing rehabilitation services to conduct thorough research while weighing both reviews' merits before making critical decisions regarding post-hospitalization care pathways for their loved ones.

Cafes

• Starbucks (0.4 miles)
• Panera Bread (5.6 miles)
• Bean Barn RI (7.8 miles)
• Cafe Tempo Coffee House (8.3 miles)
• West Shore Coffee Bar (9.6 miles)
• Starbucks (9.6 miles)
• Starbucks (9.8 miles)

Restaurants

• Back 40 (1.2 miles)
• Wickford on the Water (2.2 miles)
• McDonald's (5.7 miles)
• Water Street Kitchen and Bar (6.1 miles)
• McDonald's (6.2 miles)
• Blu on the Water (6.2 miles)
• Cracker Barrel (6.2 miles)

Pharmacies

• Walgreens (1.9 miles)
• CVS Pharmacy (3.3 miles)
• Electric Boat (3.4 miles)
• Casmer Pharmacy (3.7 miles)
• CVS Pharmacy (5.6 miles)
• CVS Pharmacy (6.2 miles)
• CVS Pharmacy (7.1 miles)

Physicians

• Dr Richard Delsesto (3.5 miles)
• East Greenwich Oral Surgery (4.5 miles)
• Dermatology Professionals (4.9 miles)
• Womans Care East Greenwich (5.4 miles)
• Cardiovascular Institute (5.4 miles)
• University Family Medicine - Matthew Smith MD (5.5 miles)
• East Greenwich Spine & Sport (5.5 miles)

Theaters

• Showcase Cinemas Warwick (5.8 miles)
• Apple Cinemas (9.8 miles)

Transportation

• West Kingston Train Station (KIN) (7.5 miles)

Hospitals

• Kent Hospital Laboratory Services (8 miles)
• Kent County Memorial Hospital (8.7 miles)
• South County Hospital (10.3 miles)
• Naval Health Clinic New England (10.3 miles)

Places of Worship

• St John & Paul Rectory (8.1 miles)
• St Paul Evangelical Lutheran Church (10 miles)