Saint Elizabeth Home East Greenwich
Save1 Saint Elizabeth Way, East Greenwich, RI 02818
For more information about senior living options: (844) 490-3973
A review of the accounts about St. Elizabeth Rehabilitation Facility reveals a wide spectrum of experiences, ranging from deeply troubling allegations of neglect and disorganization to occasional praise for individual staff members and certain units. Taken together, the comments paint a picture of a facility that elicits strong reactions, with concerns about cleanliness, safety, and accountability layered alongside anecdotes of compassionate care and effective therapy. The common thread through the negative accounts is a sense of disarray and inconsistent care that left families anxious about their loved ones' well-being.
Several reviewers recount unclean or poorly maintained rooms at intake, describing environments that felt unsafe or uncomfortable from the start. One family member recounts arriving to find the patient's room dirty, to the point that they felt obligated to purchase cleaning supplies and cleanse the space themselves. That same tone of neglect recurs in later notes about routine care: repeatedly, reviewers say that essential tasks - such as managing a Foley catheter and a nephrostomy tube - were left to family members rather than staff, with catheter outputs allegedly reaching full levels during visits and needing manual attention rather than timely nursing intervention. These anecdotes contribute to a perception that basic cleanliness and essential medical maintenance were not consistently prioritised.
A recurring theme across many testimonials is staffing instability and a lack of continuity. Several reviewers describe high use of temporary or agency workers, which they say translated into inattentiveness and inconsistency in care. Requests for assistance were described as frequently delayed or met with resistance, fueling a sense that the patient's daily needs were not reliably met. Although there are instances in which staff members and departments were praised, the broader impression from multiple reviewers is that staffing volatility undermined consistent, reliable care, making it difficult for families to trust that their loved ones were being monitored and cared for appropriately.
Communication problems emerge as another central concern, particularly regarding transfers and discharges. In at least one disturbing account, a transfer was approved after hours and executed without the Power of Attorney being contacted or the family being notified, and the receiving facility later confirmed they had not been informed of the patient's arrival. The transportation arrangements apparently proceeded with payment demands and conflicting statements from staff, including a social worker director who allegedly misrepresented her involvement. The overall takeaway is that critical information about a patient's status and whereabouts was not conveyed in a timely or transparent manner, eroding confidence in the facility's ability to coordinate safe, consent-based transitions of care.
The social work and interdepartmental coordination narratives are mixed. Some reviewers point to gaps in information flow after care planning meetings, noting that updates were not communicated to the family or to the patient's primary physician, which in turn delayed treatment or appropriate referrals. Conversely, other comments acknowledge positive experiences with particular staff members who were described as compassionate, kind, and responsive. This dichotomy underscores that experiences may vary widely by department or individual, with some teams providing robust support while others fall short of expectations.
Amid the negative experiences, there are also clearly positive testimonials highlighting moments of exceptionally good care. Several reviewers speak highly of the care received during stays at specific units or locations, with nurses, CNAs, therapists, and housekeeping staff described as friendly, attentive, and dedicated. In these accounts, patients felt well-cared-for, with staff who introduced themselves, answered calls promptly, and treated patients with dignity. Food quality, humor, and a home-like atmosphere are cited positively by some, and therapies (PT/OT) receive praise for patience and attentiveness. Such experiences suggest that when staff engagement is strong and organizational processes are smooth, the facility can deliver the kind of attentive, respectful care that families value.
Within the body of reviews there are stark contrasts, including some particularly harsh condemnations. One reviewer labeled the facility an "abomination," recounting neglect and alleged mismanagement that included a lack of assistance for an elderly mother and an assertion that a dementia diagnosis was improperly used to justify removal. Another writer described the facility as unclean, unsafe, and staffed by rude or indifferent personnel who failed to respect patient dignity. These extreme accounts emphasize potential dangers of neglect and misalignment between policy and practice, and they underscore why some families feel compelled to warn others away from the facility.
Across the spectrum, opinions about specific programs vary as well. There is praise for some CNA programs and staff in certain contexts, while another account criticizes the same program as unprofessional and discriminatory. The diversity of experiences - ranging from highly positive to severely negative - highlights that the quality of care may depend heavily on the unit, the shift, the staffing mix, and the individual caregivers involved at any given time. It also suggests that families may have to be especially vigilant, proactive, and persistent in advocating for their loved ones.
In summary, the collected reviews present a facility that is capable of delivering compassionate care and positive experiences in some contexts, but is frequently criticized for cleanliness shortcomings, inconsistent staffing, communication failures, and problematic discharge practices. The reports converge on a concern that organizational gaps - especially around accountability, timely response to needs, and consent-based transfers - pose real risks to patient safety. While some patients and families recount excellent interactions with particular nurses, therapists, and support staff, the overall impression is that significant improvements are needed to ensure reliable quality of care, transparent communication, and a consistently safe, respectful environment for all residents.
Saint Elizabeth Home East Greenwich is an assisted living community located in East Greenwich, RI. Our community offers a wide range of amenities to ensure that our residents have all the comforts and conveniences they need.
For those looking to stay beautiful and well-groomed, we have a beauty salon available on-site. Residents can also enjoy their favorite TV shows and movies with our cable or satellite TV service. We provide community-operated transportation for errands and social outings, as well as a computer center for staying connected with loved ones.
Meals are served in our dining room with restaurant-style dining, where residents can enjoy delicious and nutritious meals prepared by our talented chefs. For those who prefer smaller meals or snacks, we also offer kitchenettes. Housekeeping services ensure that residents' living spaces are kept clean and tidy.
Our community offers various spaces for relaxation and leisure activities. Residents can enjoy outdoor space for fresh air and gardening. The fitness room is perfect for staying active and maintaining physical health. For entertainment, we have gaming rooms and a small library filled with books to suit every interest.
We understand the importance of staying connected with medical professionals, which is why we offer transportation arrangements for non-medical appointments as well as doctor's appointments. Our wellness center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers.
At Saint Elizabeth Home East Greenwich, we prioritize the mental wellness of our residents by offering a mental wellness program. We also provide medication management to ensure that residents receive their medications safely and on time. Special dietary restrictions are accommodated so that everyone's nutritional needs are met.
To keep our residents engaged and entertained, we offer concierge services as well as fitness programs to promote overall well-being. Planned day trips allow residents to explore nearby attractions while resident-run activities provide opportunities for socialization within the community. Scheduled daily activities ensure there is never a dull moment at Saint Elizabeth Home East Greenwich.
Our community is conveniently located near several cafes, pharmacies, physicians, restaurants, theaters, and hospitals. This allows residents easy access to various amenities and services in the surrounding area.
Overall, Saint Elizabeth Home East Greenwich provides a comfortable and supportive environment for seniors to thrive in their golden years.
Saint Elizabeth Home East Greenwich is located at 1 Saint Elizabeth Way, East Greenwich, RI 02818 in Kent County, Rhode Island
Saint Elizabeth Home East Greenwich on seniors.fyi includes 7 photos including images showing interior, entrance, landscaping, decor, architecture, building, trees, chapel, and more.
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