Comfort Keepers of Lincoln, RI

Pros

• Veronica Dos Santos is amazingly caring, diligent and personable.
• Corina Aleong, Mindy, and Jen go above and beyond expectations as caregivers.
• The Lincoln RI office staff are great at handling scheduling and insurance onboarding.
• Nijaira Perez provides long-term, dedicated care for both mom and dad.
• Ann F delivers excellent, reliable care for three years.
• Melissa is professional, knowledgeable and thorough in caregiving.
• Zainaby Shaker provides safe, creative mobility support and is a gem.
• Stefanie is a trusted Comfort Keeper and a reliable, friendly partner in care.

Cons

• The reviewer states that no one seems to care and that calls are ignored or not returned.
• They label Comfort Keepers as an awful company that doesn't show up for appointments and lies to clients, amounting to elderly abandonment.
• They note that initially CK couldn't get the personnel right, with only three of nine visits completed.
• They report that there was no response or follow-up from HR or office staff despite leaving messages.
• They mention a period when there was nobody who could provide in-home care.
• They accuse the company of repeated dishonesty and lack of integrity.

Review

Comfort Keepers of Lincoln, RI is best suited for families who want their loved ones to stay at home with steady, compassionate in-home care and a strong emphasis on caregiver compatibility. The program shines when dementia and daily living support are needed in a familiar setting, with care partners who can be trusted to maintain routines, monitor safety, and offer genuine companionship. Reviews repeatedly highlight caregivers who are personally invested, diligent, and able to tailor assistance to each person's needs. When a client requires ongoing daily help - bathing, dressing, mobility support, light housekeeping, and social engagement - Comfort Keepers delivers a level of hands-on attentiveness that makes home life feasible and reassuring for families.

That said, some families may want to consider alternatives. The most significant red flag for a few reviewers is inconsistent communication and scheduling gaps, including instances of missed appointments or delayed callbacks. A subset of comments also raises concerns about reliability and responsiveness, including reports of abrupt changes in staff and questions about accountability. For households where immediate, flawless contact with a central office is non-negotiable, or where continuous 24/7 medical-type supervision is required, a larger, more centralized agency or a facility-based option could be a more predictable fit. These are important trade-offs to weigh against the strong human element many families prize here.

The strongest pros center on the care team's warmth, reliability, and deep knowledge of aging needs. Caregivers frequently cited - Veronica, Nijaira, Missy, and others - consistently demonstrate patient engagement, careful observation, and proactive problem solving. The staff's ability to match caregivers to individual personalities and routines pays dividends in trust and continuity. Families report caregivers who stay attentive to changes in condition, follow through on prescribed exercises, and maintain a respectful, encouraging approach to daily tasks. The onus of coordination often falls on the office team, with Holly and other coordinators helping to align schedules, shifts, and special requests when the plan needs adjusting.

Those same office capabilities - careful matching, accessibility, and a willingness to tailor services - help offset some of the softer downsides. When a mismatch or scheduling hiccup occurs, a proactive coordinator who steps in to reassign a caregiver or tighten the care plan can restore confidence quickly. The reviews that highlight Katrina, Betty, and Holly as catalysts for smoother onboarding illustrate how the right interventions can convert a rough start into lasting reliability. For families, this means the difference between a temporary inconvenience and a repeatable, well-managed arrangement that keeps the client safe and comfortable at home.

Beyond the basics, Comfort Keepers earns high marks for how it supports long-term, home-based living. The program has shown strength in dementia care through routines, safety checks, and meaningful engagement, with caregivers who build strong rapport with both clients and family members. Testimonials emphasize not just the technical tasks of personal care but also the social and emotional components - sharing errands, organizing, and providing a sense of normalcy. This holistic approach translates into fewer crisis moments and more predictable days, which is especially valuable when navigating the unpredictable terrain of aging.

In the end, the decision hinges on priorities. Comfort Keepers Lincoln is a solid choice for families seeking affectionate, capable in-home care with a strong emphasis on individualized matching and adaptability. It is particularly well-suited for those who value humane interaction and who can tolerate occasional scheduling friction in exchange for long-term caregiver relationships and genuine peace of mind. For households that cannot tolerate gaps in communication or that require unwavering reliability and guaranteed, immediate responsiveness, it pays to compare other options and insist on a formal care plan with explicit backup coverage. A thorough initial assessment, a written plan, and a trial period should anchor the process to ensure expectations align and the home remains a secure, supported sanctuary.

Parks

• Lincoln Woods State Park (0.8 miles)
• Lippitt Memorial Park (3.3 miles)
• Roger Williams National Monument (4.1 miles)
• Blackstone Boulevard (4.5 miles)
• India Point Park (4.8 miles)
• Blackstone Park (4.8 miles)

Pharmacies

• Walgreens (1.4 miles)
• Shaw's Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)

Physicians

• Ocean Orthopedic Services (1.9 miles)
• Anchor Medical (3.3 miles)
• Malik Amer Dr New University Medical Group Providence (3.5 miles)
• Findley John K MD - Roger Williams Medical Center (3.6 miles)
• Anchor Medical Associates (3.7 miles)
• Southern New England Retina Associates PC (3.7 miles)
• Rhode Island Dermatology & Cosmetic Center (3.8 miles)

Restaurants

• Pho Horn's (2.8 miles)
• Mr. Lemon (2.8 miles)
• Gregg's Restaurants (2.9 miles)
• Davenport's Restaurant (3.1 miles)
• Uncle Tony's Pizza and Pasta (3.2 miles)
• Newport Creamery (3.4 miles)
• Seven Stars Bakery (3.4 miles)

Hospitals

• Miriam Hospital - Infection, Disease, & Immunology Center (3.1 miles)
• Providence VA Medical Center (3.8 miles)

Cafes

• Providence Bagel (3.6 miles)
• Starbucks (3.8 miles)
• New Harvest Coffee (4.2 miles)
• Bolt Coffee (4.4 miles)
• Latte Love Coffee House (4.5 miles)
• Bolt Coffee (4.5 miles)
• The Nitro Bar (4.6 miles)

Places of Worship

• Our Lady of Grace Church (4 miles)
• New Life Worship Center (4.2 miles)

Transportation

• Providence Station - MBTA & Amtrak (PVD) (4.2 miles)

Theaters

• Providence Place Showcase IMAX Theaters (4.3 miles)