Abby Home Health

Pros

• The reviewer likes the caregiver who works for their mom.
• The reviewer has a positive view of the caregiver in the home.
• The caregiver is appreciated by the reviewer.

Cons

• The supervisor has taken months to do her job and was reported for not supporting the mother correctly.
• The agency is described as one of the worst home health care agencies they have had.
• The nurse had body odor and would not wash her hands before putting on gloves.
• They could not get the supplies they needed because staff claimed they didn't have any.
• The workers need hygiene training.
• The reviewer does not recommend the agency to anyone.

Review

There is a strong sense of disappointment in the experience with this home health care agency, colored by a mix of gratitude for the person who actually works in the home and frustration with the organization that oversees the program. The reviewer notes that there is one caregiver in the home whom they genuinely like and appreciate because this person provides care to their mom with a level of dedication and familiarity that stands out in a long line of health workers. That positive element, however, is overshadowed by a persistent sense that the larger system around the caregiver fails to deliver what families need most: reliable support, consistent oversight, and basic standards that protect vulnerable patients.

What compounds the dissatisfaction is the impression that the supervisor or administrator in charge of the program has not effectively done her job for months. The reviewer describes a pattern of inaction and neglect at the top levels, implying that the person responsible for coordinating care, addressing problems, and ensuring that families receive appropriate assistance simply has not followed through. This perceived lack of accountability leads to ongoing concerns about how the mother is being supported, and it prompted action from the family to report the supervisor for not providing adequate assistance. It's framed as a failure of leadership that directly affects the quality of care their mother receives.

From there, the critique broadens into a harsh assessment of the agency's overall reliability and competence. The reviewer labels this agency as one of the worst they have experienced in their extensive exposure to home health care, signaling a sense of erosion in trust that comes with repeated disappointments. The sentiment isn't merely about a few isolated incidents; it's about a pattern that undermines confidence in whether the agency can be depended on to meet basic care needs, communicate effectively, and respond to concerns in a timely way.

Hygiene and infection control emerge as a particularly troubling thread in the narrative. The reviewer recalls a specific incident where a nurse visiting the home had a noticeable body odor and, disturbingly, would not wash her hands before putting on gloves. This detail underscores a broader fear: that without proper hand hygiene and attention to cleanliness, there is a real risk of spreading infections or compromising the patient's health. It's described not as an abstract complaint but as a troubling moment that highlights potential gaps in training, discipline, and daily practice.

Supply access and readiness is another area of concern that the family highlights with frustration. Time and again, the reviewer says they could not obtain the necessary supplies for the mom's care, with the service staff repeatedly insisting that "they didn't have any." This recurring lack of basic items - whether gloves, bandages, sanitizers, or other essential materials - creates daily friction and forces the family to navigate shortfalls that should be managed by the agency. The repeated excuses leave the family feeling underserved and forced to fill in gaps that are not their responsibility.

Finally, the review closes with a blunt assessment: the workers themselves require proper hygiene training. The person in the home who is most involved in daily care believes that the staff need targeted instruction on cleanliness, infection control, and professional standards. That assessment points to a broader need for the agency to invest in training, supervision, and consistent practices to protect patients and support families. The conclusion is unequivocal: this is not a model of reliable, respectful, or safe home health care, and it is not something the reviewer would recommend to others.

In the end, the reviewer's experience paints a picture of partial positives overshadowed by systemic failures. The one caregiver who genuinely connects with the mom stands out as a bright spot, but she operates within a framework that the family views as flawed and inconsistent. The concerns about leadership, hygiene, supplies, and overall responsiveness echo throughout the story, leaving a strong impression that improvements are essential before others should consider using this agency. The message to potential clients is clear: proceed with caution, and be prepared for management gaps, resource shortages, and the risk that basic hygiene practices may not meet expected standards.

This part of Youngwood, Pennsylvania offers a variety of amenities that would cater well to seniors looking for a comfortable and convenient living environment. With parks such as Youngwood Area Park & Pool and Youngwood Playground located within close proximity, residents can enjoy outdoor activities and leisurely walks. There are also several restaurants nearby including Rocco's Pizzeria and Cracker Barrel for dining options. In terms of healthcare, there are multiple physician offices in the area such as Youngwood Internal Medicine and New Stanton Primary Care, ensuring easy access to medical services. Various pharmacies like Rite Aid and Walmart Pharmacy are available for prescription needs. Additionally, there is a hospital, Excela Health, situated just a short drive away for any emergency medical situations. For entertainment purposes, AMC CLASSIC Westmoreland 15 theater is within reach for movie enthusiasts. Overall, this neighborhood provides a balanced mix of recreation, healthcare facilities, dining options, and entertainment venues suitable for senior living.

Parks

• Youngwood Playground (0.1 miles)
• Youngwood Area Park & Pool (0.9 miles)
• New Stanton Park (1.5 miles)
• Sheraton Ave playground (3.2 miles)
• Twin Lakes Dog Park (4.4 miles)
• St Clair Park (4.9 miles)

Restaurants

• Rocco's Pizzeria (0.2 miles)
• Subway (2.2 miles)
• Bob Evans (2.2 miles)
• McDonald's (2.3 miles)
• Cracker Barrel (2.4 miles)
• Getty's Grill (2.4 miles)
• Waterworks (2.6 miles)

Physicians

• Youngwood Internal Medicine (0.4 miles)
• New Stanton Primary Care (2.4 miles)
• Fruman Dale MD (3.3 miles)
• Walworth Medical Associates (3.3 miles)
• Westmoreland Women's Health Centers (4.2 miles)
• Cardio-Thoracic Surgical Associates (4.3 miles)
• BKB Building (4.3 miles)

Places of Worship

• St Pauls Church (3.8 miles)
• St Mary's Byzantine Catholic Church (6 miles)

Pharmacies

• Rite Aid (4.5 miles)
• Walgreens (4.5 miles)
• Walmart Pharmacy (4.8 miles)
• Vaccare's Rexall Pharmacy (4.8 miles)
• Hayden's Pharmacy (4.8 miles)
• Loughran's Pharmacy (4.8 miles)
• Rite Aid (4.9 miles)

Cafes

• Panera Bread (4.6 miles)
• Aroma Joe's (4.8 miles)

Hospitals

• Excela Health (4.6 miles)
• AHN Hempfield Neighborhood Hospital (4.6 miles)
• Westmoreland Regional Hospital (4.8 miles)
• Latrobe Hospital (5.8 miles)

Theaters

• AMC CLASSIC Westmoreland 15 (5.6 miles)