Westmoreland Manor

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Pros

• The staff at Westmoreland Manor treated residents with dignity and respect, ensuring they were well cared for during their stay.
• Many families appreciated the compassion and love shown by the nursing staff towards their loved ones.
• The facility offers a variety of activities that provide engagement for the residents.
• The environment is described as clean, contributing to a sense of comfort for families knowing their loved ones are cared for.
• Families felt reassured by the communication from staff regarding changes in care and medication updates.

Cons

• The night and weekend staff often ignore the patients, leading to poor care.
• Administration officials prioritize staff over patients and their families.
• The nursing staff on the second floor appears 'numb' to the patients' care needs, treating them as if they are merely being 'dealt with.'
• There have been reports of disrespectful and inappropriate behavior among the staff, including gossiping and discussing confidential patient information in public settings.
• The facility is described as filthy, with poor sanitation practices and overflowing laundry bins.
• Staff have been observed caring for residents while smelling of cigarette smoke, indicating a lack of professionalism.
• Activities at the facility are poorly organized and frequently canceled, leaving residents disappointed.
• Management appears to protect ineffective or troublesome employees rather than address issues raised by families.
• There is a pervasive atmosphere of negativity and dysfunction within the facility.
• Families feel that their concerns are met with skepticism and insincerity from management.

Review

Westmoreland Manor has garnered mixed reviews from families of residents, highlighting a stark contrast between past and present experiences at the facility. Initially regarded as one of the best nursing homes in the state, many families felt secure entrusting their loved ones to its care. Residents received compassionate treatment, dignity, and respect during their stays. Family members frequently praised the staff for their attentiveness and kindness, with personal anecdotes emphasizing how well residents were treated even under challenging circumstances. The staff’s commitment to keeping families informed about changes in care or medications was particularly appreciated.

However, over time, numerous reviews indicate that Westmoreland Manor's quality of care has significantly deteriorated. Complaints began surfacing around 2014 when new administrative leadership took charge, allegedly leading to a mass exodus of dedicated staff members who once contributed to the facility’s sterling reputation. This turnover resulted in what some characterized as a troubling decline—both in employee morale and in operational standards—raising concerns about the quality of care provided to residents.

Family members observed that while certain floors maintained a standard of care marked by compassion and respect, others fell victim to apathy and neglect. For instance, accounts from those familiar with the second floor noted that staff seemed disengaged from patient needs. In marked contrast, residents on the fourth floor secured unit reportedly received more attentive care; this discrepancy speaks volumes about how institutional organization can impact patient experiences within the same facility.

Many reviews highlighted alarming incidents involving hygiene issues alongside indications of unprofessional behavior among staff members. Families reported witnessing unsanitary conditions: resident rooms described as filthy with overflowing laundry bins containing soiled linens and unpleasant odors lingering throughout common areas. Equally disturbing were reports detailing inappropriate conversations among nursing staff in public spaces regarding sensitive information about residents’ medical conditions and personal matters. Such breaches of privacy not only compromised patient confidentiality but also eroded trust between families and caregivers.

Moreover, serious concerns arose regarding management’s responsiveness—or lack thereof—to complaints filed by family members over these issues. Multiple reviewers expressed frustrations about being dismissed or branded as troublemakers for raising valid concerns related to their loved ones' care experiences at Westmoreland Manor. The pattern of neglect was further underscored by complaints surrounding staffing shortages during weekends or nights when attention appeared markedly diminished.

Another area where many family members found fault was activities offered within the establishment; they lamented how programs had become less engaging compared to prior years under previous directors before substantial changes were implemented. Concerns emerged around cancellations without proper notice or planning inconsistencies that compromised resident satisfaction levels—a sentiment echoed throughout several reviews discussing fluctuating event schedules driven by favoritism towards select groups rather than inclusivity for all residents.

Ultimately, while there are pockets of positive experiences detailed within these varied reflections from former family members whose loved ones inhabited Westmoreland Manor at different timeframes—clear discrepancies have been noted progressively over recent years since administrative restructuring occurred several years ago. Feedback illustrates an urgent need for improvement across management practices which could rekindle lost trust among families seeking suitable long-term care solutions amidst growing dissatisfaction toward current managerial oversight at this once-regarded facility.

Restaurants

• Waterworks (0.3 miles)
• Getty's Grill (0.3 miles)
• South Greensburg Restaurant (0.8 miles)
• Wendy's (1 miles)
• McDonald's (1 miles)
• Burger King (1.1 miles)
• Parkwood Inn Restaurant (1.2 miles)

Physicians

• Fruman Dale MD (0.8 miles)
• Walworth Medical Associates (0.9 miles)
• Westmoreland Women's Health Centers (1.8 miles)
• Cardio-Thoracic Surgical Associates (1.9 miles)
• BKB Building (1.9 miles)
• Mark Richard Klingensmith (1.9 miles)
• G U (1.9 miles)

Parks

• Sheraton Ave playground (0.9 miles)
• Twin Lakes Dog Park (2 miles)
• Youngwood Playground (2.5 miles)
• St Clair Park (2.5 miles)
• Youngwood Area Park & Pool (3.3 miles)
• New Stanton Park (4 miles)
• Peach Plaza (5 miles)

Places of Worship

• St Pauls Church (1.4 miles)
• St Mary's Byzantine Catholic Church (5.7 miles)

Hospitals

• AHN Hempfield Neighborhood Hospital (2.2 miles)
• Excela Health (2.2 miles)
• Westmoreland Regional Hospital (2.4 miles)
• Latrobe Hospital (4.4 miles)

Pharmacies

• Vaccare's Rexall Pharmacy (2.4 miles)
• Rite Aid (2.4 miles)
• Precision Care Pharmacy (2.5 miles)
• Hayden's Pharmacy (2.5 miles)
• Loughran's Pharmacy (2.5 miles)
• Walgreens (2.5 miles)
• Rite Aid (2.6 miles)

Cafes

• Panera Bread (2.7 miles)
• Aroma Joe's (2.8 miles)

Theaters

• AMC CLASSIC Westmoreland 15 (3.3 miles)