Nursefinders of Allentown in Whitehall, PA

Pros

• Person Directed Supports, Inc. is a shining example of what a human service agency should be, combining professionalism with a heartfelt commitment to making a difference.
• PDSI has made a significant positive impact on the lives of the individuals they serve.
• Their dedication to upholding the dignity of each individual is evident in everything they do.
• They are wonderful people helping to take care of others.
• They provide the best support for individuals with IDD and autism, and the owners show great care and true concern for all.
• Right at Home has made a positive first impression with punctual caregiver arrivals and a hopeful outlook for continued quality service.

Cons

• They claim the pay is higher to lure staff into overlooking issues.
• They allege some house managers are neglectful and don't care about client safety, while others are there only for a paycheck.
• They feel the company does not practice what it preaches, making it hard to stay motivated.
• They say the owners lack time to speak directly to staff, and higher-ups' practices give the company a bad name.
• They claim problems have been swept under the rug for years, with hopes that the state will intervene someday.
• They allege the company withheld proof of CPR training from an ex-employee, insisting it was paid for.
• They claim clients' homes lack supplies and supervisors spend time on their phones while criticizing staff.
• They accuse the company of normalizing inappropriate touching and prioritizing money over clients.

Review

This community is best suited for families seeking in-home support delivered by a networked care team, where compassionate, person-centered aides are the primary asset. It functions well for households that want to keep a loved one at home and value caregivers who demonstrate warmth, professionalism, and a genuine commitment to dignity. The strongest fit is for families who can actively participate in care planning, expect responsive front-line service, and are comfortable navigating the variability that can accompany larger home-care operations. For those who prioritize ironclad consistency and a clearly structured governance system, alternatives that emphasize rigorous supervision and fixed caregiver assignments may be preferable.

On the positive side, the strongest impressions come from staff who are described as caring, reliable, and dedicated to addressing the individual needs of clients. Families report that certain providers in this space maintain a sincere focus on respect and quality of life, with credentials and training that translate into meaningful day-to-day support. There is also evidence of timely arrivals and practical, hands-on assistance that keeps routines intact. When the front-line team aligns with client goals, these caregivers can deliver meaningful continuity at home, helping to reduce the stress of daily living for both clients and their families.

The most troublesome themes center on governance and supervisory consistency. Several reviews highlight payoffs in the form of enthusiastic staff, shadowed by persistent concerns about management practices, safety oversight, and accountability. Specific criticisms include supervisory disengagement, high staff turnover, and situations where safety or basic supplies appear neglected. Reviews also describe friction between frontline workers and leadership, with reports of punitive documentation rather than constructive problem solving when concerns arise. These dynamics can erode trust and complicate the coordination of care over time.

Because the pros and cons hinge largely on how well leadership supports the front line, the benefits can offset the drawbacks only when a family can secure stable supervision and transparent processes. If a care agency demonstrates clear caregiver assignment, consistent supervision, accessible escalation paths, and documented safety practices, the compassionate, skilled aides become a reliable force. However, without strong governance, even excellent personal care may feel haphazard, and the risk of gaps in safety, communication, and equipment can rise - undermining the stability a family seeks.

Alternatives within the home-care landscape provide practical contrasts. Some agencies in this space earn praise for reliability, punctuality, and a more transparent, client-centered management approach; these traits translate into smoother day-to-day experiences and easier care coordination. For households that prioritize a more hands-on supervisory model or want predictable caregiver rosters, a provider with robust oversight may be preferable. And for families whose goals include around-the-clock oversight, social and medical programming, or more integrated supervised living, exploring facility-based options - assisted living communities or memory care environments - can deliver the steadiness and governance that in-home models struggle to guarantee.

Actionable steps to decide include requesting a written care plan that outlines caregiver schedules, supervision routines, and escalation procedures; asking for the names and qualifications of supervisors who will oversee care; probing procedures for back-up caregivers and how emergencies are handled; confirming access to up-to-date training records, including certifications; and reviewing a sample contract for clarity on costs, notice requirements, and cancellation terms. Prospective clients should request references and speak with current families about communication transparency and consistency of care. A short trial period, with a defined success criteria and a clear feedback loop, can reveal whether the governance and frontline delivery align with the family's expectations before committing long term.

This part of Whitehall, Pennsylvania offers a variety of amenities for seniors. With several pharmacies within close proximity, accessing medications and healthcare services is convenient. There are also multiple dining options such as Shake Shack, Golden Corral, and Olive Garden, where seniors can enjoy meals with friends and family. In terms of medical care, there are several physicians' offices nearby, including Manor Family Medicine and Lehigh Ob-Gyn. Additionally, there are hospitals like Lehigh Valley Hospital and St Luke's Hospital in the area for emergency medical needs. For recreation and relaxation, Cedar Creek Park and Bob Rodale Cycling and Fitness Park offer green spaces for outdoor activities. Transportation options are also accessible with Lehigh Valley International Airport located just a few miles away. Overall, this part of Whitehall provides a well-rounded environment for seniors looking to live comfortably with easy access to essential services.

Restaurants

• Shake Shack (0.2 miles)
• Golden Corral (0.5 miles)
• Popeyes Louisiana Kitchen (0.6 miles)
• McDonald's (0.6 miles)
• Olive Garden (0.8 miles)
• Chick-Fil-A (1.3 miles)
• Lily Sushi Grill & Seafood Bar (1.3 miles)

Pharmacies

• Rite Aid (0.5 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walter's Pharmacy (1.8 miles)
• Rite Aid (2.7 miles)

Physicians

• Manor Family Medicine (1 miles)
• Allen Town Ear Nose & Throat (1.2 miles)
• ABC Pediatrics (1.8 miles)
• Lehigh Ob-Gyn (1.8 miles)
• Howard J Kushnick (1.8 miles)
• Lehigh Valley Hosp-Radiology (1.8 miles)
• Smita V. Deshpande, MD (1.8 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (3.9 miles)

Places of Worship

• Dubbs Memorial Ucc (1.3 miles)
• City Limits Assembly of God (1.8 miles)
• Christ Lutheran Church (1.9 miles)
• St Peter's Preschool (3.2 miles)
• St Thomas More Catholic Church (3.8 miles)

Hospitals

• Diagnostic Care Center (1.8 miles)
• Lehigh Valley Hospital (1.8 miles)
• St Luke's Radiology/X-Ray-Allentown Campus (2.2 miles)
• St Luke's Hospital (2.2 miles)
• Singh Sandeep MD - Good Shepherd Rehab Hospital (2.6 miles)
• Muhlenberg Hospital Center (4.3 miles)
• Kaysch Pavilion (4.6 miles)

Parks

• Cedar Creek Park (3.2 miles)
• Cementon Park (4.3 miles)
• Bob Rodale Cycling and Fitness Park (4.6 miles)

Transportation

• Lehigh Valley International Airport (ABE) (3.2 miles)
• Trans Bridge Bus Stop - Lehigh Valley International Airport (3.3 miles)