Concordia at Franklin Park

Pros

• The facility is described as nice and well-maintained.
• Staff respond quickly to events and keep families informed.
• The cost of care is considered reasonable compared to other facilities.
• Aides are noted for working hard and putting in long hours despite challenges.
• Families appreciate the effort made by staff to engage residents.

Cons

• The facility is very understaffed, with a high staff-to-resident ratio that compromises care quality.
• Employees reportedly work excessively long hours, leading to burnout and high turnover rates.
• Management prioritizes profit over the well-being of residents, evident in inadequate pay for aides who work hard.
• Families express disappointment in the level of care provided, feeling that their loved ones are not receiving adequate attention.
• The food served at the facility is described as horrible by multiple sources.
• There is a perception that the facility uses aggressive sales techniques to fill beds without consideration for whether residents are appropriate for assisted living.
• Safety concerns are raised regarding staffing levels, particularly during evening shifts.
• Residents often remain isolated in their rooms instead of actively participating in community life.

Review

The overarching sentiment conveyed in the reviews of Concordia of Franklin Park is one of deep dissatisfaction, particularly concerning staff levels and overall care quality. Many reviewers express significant concern about the acute understaffing at the facility, noting an alarming ratio of caregivers to residents that hampers the quality of care provided. It has been reported that there can be as many as 20 residents assigned to a single staff member, especially during evening shifts when conditions seem to worsen. This leaves little room for personalized attention or timely responses to the needs of elderly residents, some of whom may require more immediate assistance due to health issues or mobility challenges.

A common theme among those who have shared their experiences is the intensive workload placed on existing staff members, many of whom are said to work exceedingly long hours—often up to 16 hours a day—just to keep up with demands. These individuals appear dedicated and hardworking but are stretched incredibly thin due to management's apparent failure to hire sufficient additional personnel. New hires reportedly leave almost immediately after starting, contributing further to an environment where existing aides must work even harder than they already are. The frustration surrounding this situation highlights a systemic problem that could have lasting impacts on both employee morale and resident well-being.

Reviewers also express disappointment at the management’s priorities, suggesting that financial gain takes precedence over resident care. There seems to be a belief that management is more focused on maximizing profits rather than ensuring that residents receive adequate attention and support. This issue becomes particularly troubling when one considers that many residents require substantial assistance with daily activities such as bathing and meal preparation. The limited staffing can render it challenging for aides to adequately fulfill these essential responsibilities, resulting in a compromised living experience for those in residence.

Food quality is another recurring point of critique among reviewers. Many have gone so far as to label the food served at Concordia of Franklin Park as "horrible," which reflects poorly on an institution where proper nutrition plays an essential role in maintaining residents' health and well-being. Poor-quality meals may contribute not only to physical health issues but also affect residents’ mental states, possibly leading them into feelings of isolation or neglect if they find mealtimes unenjoyable.

Some families expressed relief regarding certain aspects of staff responsiveness during emergencies or unexpected events; however, these instances do not seem sufficient enough in number or quality given the overall understaffed environment described by so many reviewers. While some note that staff members did promptly inform family members about various happenings within the facility, such gestures cannot replace the fundamental need for consistent caregiving and emotional support for each resident—a standard many feel has not been met.

Lastly, there's an indication from family members that their loved ones were perhaps not suited for assisted living environments like Concordia; nevertheless, there was a feeling from families that once prospects are approved for admission, all parties involved exhibit a vested interest in keeping beds filled rather than focusing purely on what's best for individual residents' needs. The sales tactics employed during admissions processes lead families down potentially misleading pathways regarding what they might expect once their loved ones move into such facilities.

In conclusion, while Concordia of Franklin Park offers some appealing aspects such as its facilities' aesthetics and reasonable costs compared with other options available locally, it appears fundamentally flawed due largely to serious understaffing issues compounded by insufficient food quality and misaligned priorities within management's strategy toward profitability versus genuine resident care.

Physicians

• Beleza Plastic Surgery & Medi-Spa (0.3 miles)
• Children's Community Pediatrics - Wexford (2.8 miles)
• Laurel ENT & Allergy-Sam Matur (3.1 miles)
• Francis Costa Welsh & Stephen Associates In Dermatology (3.1 miles)
• Allegheny Rheumatology (4.3 miles)
• Western Pennsylvania OB/GYN Associates (4.6 miles)
• Nicholas Kubik MD (4.7 miles)

Restaurants

• Thorn Hill Tap Ho (0.8 miles)
• Pomodoro Pizzeria & Ristorante (0.9 miles)
• McDonald's (2.7 miles)
• Billy's Roadhouse (3.2 miles)
• Aviva Brick Oven (3.3 miles)
• Jergel's Rhythm Grille (3.4 miles)
• Max & Erma's (4.4 miles)

Pharmacies

• Rite Aid (1 miles)
• CVS Pharmacy (2.9 miles)
• Market District Pharmacy (3.1 miles)
• Walgreens (3.6 miles)
• Target Pharmacy (3.8 miles)
• CVS Pharmacy (5.2 miles)
• CVS Pharmacy (5.2 miles)

Parks

• North Park (1.3 miles)
• Blueberry Hill Park (1.9 miles)
• Knob Hill Community Park (3.5 miles)
• Fern Hollow Nature Center (5 miles)
• North Boundary Waterpark (6.1 miles)
• Avonworth Community Park (6.1 miles)
• Cranberry Township Municipal Center (6.2 miles)

Places of Worship

• Salem United Methodist Church (2.5 miles)
• St Ferdinand's Church Rectory (6.1 miles)
• St Peter & Paul Ukrainian (6.5 miles)

Hospitals

• Passavant Hospital (5.1 miles)
• UPMC Passavant - Cranberry (5.1 miles)
• UPMC Passavant (5.4 miles)
• Passavant Hospital Emergency Room (5.5 miles)
• Heritage Valley Sewickley Emergency Department (6 miles)

Theaters

• Cranberry Cinemas (5.1 miles)
• Cinemark North Hills And Xd (5.2 miles)

Cafes

• Panera Bread (5.2 miles)
• Panera Bread (5.2 miles)
• Convive Coffee Roastery (6.1 miles)
• Old Crow Coffeehouse (6.6 miles)
• Starbucks (7.4 miles)