North Hills Health And Rehabilitation Center

Pros

• The nursing staff is consistently described as courteous, respectful, and caring, going above and beyond to accommodate patients' needs.
• Residents express high satisfaction with the therapy capabilities and report excellent progress in their recovery.
• Many reviews highlight the clean, well-maintained environment of the facility, creating a positive atmosphere for healing.
• Staff members are noted for their attentiveness and teamwork, ensuring that residents receive quality care and support throughout their stay.
• The Administrator’s regular visits and hands-on approach contribute to a feeling of community within the facility.
• Patients appreciate the variety of engaging activities provided by dedicated staff members, fostering a sense of personal connection.
• Families feel reassured by constant communication from caregivers regarding their loved ones' progress and well-being.
• The chef's meals receive praise from residents who find them enjoyable and satisfying, adding to a positive dining experience.
• Overall experiences at North Hills Health & Rehabilitation Center are overwhelmingly positive, with many reviewers expressing gratitude for the compassionate care received during challenging times.

Cons

• The facility is woefully understaffed, leading to new hires quitting on their first day.
• Nurse calls go ignored, and the phone system is inadequate for reaching staff members.
• Food service is described as atrocious, with frequent servings of low-quality meals like hot dogs and undercooked grilled cheese sandwiches.
• Residents are not receiving physician-ordered protein beverage supplements, and water is the only beverage served at least once with meals.
• Rooms in the facility are dark and dim, resembling a homeless shelter rather than a place for comfort and recovery.
• The private-pay costs are deemed outrageous considering the quality of care provided.
• Recent reviews highlight that care has deteriorated under the new director since October 2022.

Review

North Hills Health and Rehabilitation Center has garnered a wide array of reviews, revealing a dichotomy in experiences among its residents and their families. On one hand, some patrons have expressed substantial dissatisfaction with the facility, highlighting issues such as understaffing, poor food quality, lack of attention to patient needs, inadequate resources like pillows, and an overall feeling of being ill-treated. A relative of a cancer patient described the facility as “woefully understaffed,” suggesting that new hires leave almost immediately after starting. This reviewer lamented that medical calls from nurses often went ignored and that the phone system was cumbersome. Complaints about subpar meal options also surfaced frequently; state inspectors reportedly cited the establishment for serving poor-quality food such as hot dogs, baked beans, and poorly prepared grilled cheese sandwiches. With dimly lit rooms lacking comfort and care standards that seem to be slipping—evidenced by four patients sharing a bathroom—the push for private pay at exorbitant costs was considered unconscionable.

Conversely, there were numerous glowing testimonials from residents who painted an entirely different picture of life within North Hills HR. Many reviews credited the nursing staff with providing exceptional care characterized by courtesy, attentiveness, and responsiveness to individual needs—a reflection on the leadership style of Carolyn Hall, the Administrator since October 2022. For example, one resident recounted how nurses actively ensured she stayed hydrated while another spoke highly of their therapy sessions where structured progress was achieved. Families emphasized how their loved ones felt like they were receiving not just treatment but genuine companionship from staff members who went above and beyond in caring for them.

One family highlighted how communication between nursing staff and relatives remained exemplary even during challenging times marked by COVID-19 restrictions. They appreciated receiving regular updates about their loved one’s condition along with reassurance regarding care protocols when visits were not possible due to health concerns. The dedication exhibited by some team members extended beyond regular responsibilities; there were accounts of staff sharing personal lunches with patients who didn’t favor what was being served or ensuring dietary preferences were met—an act indicative of personalized patient-centered care.

Multiple reviewers described North Hills Health & Rehab as embodying the warmth associated with "home," expressing gratitude not only for excellent medical attention but also for creating a nurturing environment conducive to recovery. The commitment among staff seemed palpable; many patients noted that team members demonstrated strong coherence in delivering consistent care across various professional roles—be it nurses or therapists collaborating seamlessly to facilitate rehabilitation goals while keeping families informed every step of the way.

Furthermore, several accounts pointed out the facility's appeal from an aesthetic standpoint: clean spaces complemented by beautiful natural surroundings appeared frequently mentioned attributes in positive reviews. Comments on room cleanliness stood out along with mentions of large windows offering uplifting views—elements contributing positively to morale during recovery journeys. Families praised the efforts made to decorate common areas seasonally while emphasizing inspirational signs around which also fostered community well-being among residents.

Lastly, despite polarized opinions surrounding North Hills HR regarding specific aspects like staffing challenges or meal services gone awry at times—what remains clear is that many individuals experienced exceptional support during critical periods in their lives at this center. As illustrated through heartfelt stories shared by multiple former residents or their families—it became evident that under inner leadership focused on kindness and compassion lay opportunities for healing amidst distressful circumstances often associated with rehabilitation facilities today. Whether echoed through expressing appreciation for attentive staff interactions or praising nurturing environments conducive toward recovering spirits—the narrative encompassing North Hills Health & Rehabilitation Center serves as a testament reflecting varied perspectives deserving comprehensive consideration before choosing this pathway forward toward healing.

Physicians

• Francis Costa Welsh & Stephen Associates In Dermatology (0.4 miles)
• Laurel ENT & Allergy-Sam Matur (0.4 miles)
• Children's Community Pediatrics - Wexford (1.2 miles)
• Beleza Plastic Surgery & Medi-Spa (2.8 miles)
• Bhs Cardiovascular Consultants (3.2 miles)
• Kids Plus Pediatrics (3.2 miles)
• Western Pennsylvania OB/GYN Associates (3.4 miles)

Pharmacies

• Market District Pharmacy (0.5 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (2.2 miles)
• Rite Aid (3.5 miles)
• Walgreens (3.7 miles)
• Target Pharmacy (3.8 miles)
• Walgreens (4.1 miles)

Places of Worship

• Salem United Methodist Church (0.7 miles)
• Mars United Methodist Church (4.6 miles)
• Valencia Presbyterian Church (4.7 miles)
• St Ferdinand's Church Rectory (4.8 miles)
• St Richard's Church (4.9 miles)

Restaurants

• Jergel's Rhythm Grille (1.6 miles)
• Aviva Brick Oven (1.8 miles)
• McDonald's (2 miles)
• Thorn Hill Tap Ho (2.3 miles)
• Pomodoro Pizzeria & Ristorante (2.3 miles)
• Billy's Roadhouse (2.9 miles)
• Max & Erma's (3.1 miles)

Parks

• North Park (2.9 miles)
• Knob Hill Community Park (3.3 miles)
• Blueberry Hill Park (4.5 miles)
• North Boundary Waterpark (4.8 miles)
• Cranberry Township Municipal Center (4.8 miles)
• Cranberry Township Community Park (5.6 miles)
• Adams Township Community Park (6.1 miles)

Cafes

• Convive Coffee Roastery (3.4 miles)
• Panera Bread (4 miles)
• Panera Bread (5.2 miles)
• The Bloom Cafe At (6.3 miles)
• Starbucks (6.4 miles)
• Panera Bread (6.5 miles)

Hospitals

• UPMC Passavant - Cranberry (3.7 miles)
• Passavant Hospital (3.7 miles)
• UPMC Passavant (5.1 miles)
• Passavant Hospital Emergency Room (5.2 miles)

Theaters

• Cranberry Cinemas (3.9 miles)
• Cinemark North Hills And Xd (5.2 miles)